Pennsylvania Nissan Dealers

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C R Loughead Pontiac Nissan - Springfield, PA

On 11/7/2009 8:57:34 AM whoznxtls1 wrote:
I researched online for the car that I wanted, and came across the Mercedes used on their lot. I feel in love with it, and was going back and forth on pricing. Now it came to the point that I was in the finance area, and being in the industry was comparing the Honda Dealership that I work at to the dealership there. The sales person Phil (who was the most rude, asinine salesman ever) proceeded to throw his coffee in the garbage, get up and walk out ranting about me being disrespectful.

Now I did still end up purchasing the car from this place, and the car has been pretty good to me thus far. Now, here is where the real bad business ethics come into play. The car did not have the owners manuals in the car, and I was promised to receive them in a week or so. 6 weeks later I am still waiting. The fog light had a temperature crack I noticed 2 days after buying the car. Now I was in the process of still buying the extended warranty from them, so I believe they fed me what I wanted to hear until I did. They told me the manuals were on the way, and that the fog light would be covered.

I purchased the extended warranty, and next day received a receipt for the payment. But now 3 weeks after buying the warranty, no brochure. no paperwork on what's covered and not covered nothing. Now after buying the warranty they tell me that the fog light assembly will not be covered. They don't want to hear a word I have to say there. I keep getting fed what I want to hear, with no results.

Overall, I've bought 10 cars new and used and I personally feel this is the worst experience of them all. This Pontiac store has 2 salesman on a good day, a pig of a sales manager who's persona comes off as a overzealous pompous prick. Then Phil who couldn't replace a headlight bulb on a car.

My experience was extremely poor, and I would NEVER purchase another car there again. The girlfriend was looking at a used G35 coupe they had there. Rest assured that she bought her g35 elsewhere. Poor business ethics. I'll be contacting the Bad Business Bureau next.

Chapman - Philadelphia, PA

On 11/2/2009 6:33:17 PM J Weber wrote:
Everone was extremely friendly and helpful. Starting with Randy(salesman) Sales Manager, Finance manager and the whole crew down at the Auto Mall made my experience a pleasure. I just love my new Maxima and would highly recommend this dealership to anyone shopping for a new vehicle at a fair price.