Tennessee Acura Dealers

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ACURA OF MEMPHIS - MEMPHIS, TN

On 11/4/2009 1:20:06 PM Mbeal wrote:
My mother purchased a 2005 Honda Accord from Acura of Memphis as a gift for me back on August 15,2009. My mother lives out of town, however, the dealer and one of the other salesmen who worked there promised my mother that with out a doubt that the car can be registered in my name here in Memphis although my name was NOT on the bill of sale. Needless to say, here it is 3 month's later and I am still riding around with a drive out tag. After several attempts, the used car finance manager called back only to tell me if I need a new drive out, I am welcome to come by the store and get one. So far I've had a total of three drive outs and working on a fourth. Finally, they figured out that the car will have to be registered in my mothers state for at least the first year. This was due to the address she put on the contract for the sale. Another situation I have with them is that they lied to my mother about the price of the car. They promised an additional extended warranty on the car for FREE. The dealer told her that they would lower the price of the car to add the warranty in at no charge. When my mother sent me the copy of the bill of sale, the original price of the car was there, and an additional $2100 for the extended warranty. When I confronted them about it, it was as if I was not even supposed to have looked at the paper. It is such a shame that they would make a sale off of a lie to an older lady. I spoke with the person over Acura of Memphis twice and he promised to call me back with an answer 2 months ago. Car was purchased in August and here it is November, hmmmm. I have yet to receive a phone call. The title clerk has been more help to me than any of them. Hopefully my tag should be here within the next week or two. If not, it wouldn't surprise me. It has been a very stressful time working with these people. I would not recommend them to anyone simply because of the red tape they put me and my mother through. As long as they are getting what they need from you, you an reach them. If something's wrong, good luck they're no where to be found.

ACURA OF MEMPHIS - MEMPHIS, TN

On 12/5/2006 7:26:39 PM dobkijk wrote:
Originally dealt with this dealership when attempting to purchase a 2006 Acura TSX (auto/Non-Navi) on July 28th of 2006. Made an appointment to sit down and cement the final deal in regards to pricing. When I refused to fill out a loan application based on the fact I had already secured my own financing (at a better rate than they were offering) they refused to budge from MSRP, plus dealer prep,Doc fee,taxes and Reg. After running the numbers on my counter offer Chandler returned to inform me of some unfortunate news. He took me outside and pointed out a dent the size of a softball in the roofline directly over the drivers side rear door. Interestingly enough this is over the sticker as well and exactly where I had placed my hand earlier when inspecting the sticker before the final test drive. This dent was not present at the time of the test drive. At this point I noticed that the car had been moved from it's original parking space to the one directly adjacent to it. I returned to the office where the paperwork we had been negoitiating on (which listed the VIN #) had changed, ostensibly for us to get a fresh start. Their new offer was $1000 off MSRP, $500 Dealer prep,$500 Doc fee, tax and reg, no repair of the vehicle, and I could buy an extended warranty elsewhere, they would not sell it to me. At that point I said no deal and began to pack up, at which point the sales manager apolgized for all the money I would have to spend buying a different car. The next day a representative from the dealership called to try and get me back in and seal the deal. He asked what was the sticking point I informed him of what I felt was the dishonesty of the sales staff, the condecending attitude when I was preparing to leave, and lastly the price. He asked me what my offer was (and for the sake of brevity here my walk away point was $500 below invoice with an extended warranty) and when informed he told me that was a loser deal and his dealership didn't open their doors everyday for loser deals. I thanked him for the education and hung up. One week later and three phone calls lasting 5 minutes apiece I purchased a new 2006 Acura TSX (Auto/Non-Navi) from the Jerry Damson Dealership in Huntsville AL, after registration and taxes getting paid in TN, the final deal came to $2000 less than the Acura of Memphis dealership. I will not take this vehicle to this dealership for any service, and would not recommend anybody else dealing with these people.