52 Tennessee Chrysler Dealers

If I could give a zero star review I would. - sweeneyk0925

If I could give a zero star review I would. I had zero issues with my husbands Jeep but this is the first time they have serviced my Jeep and they have screwed it up both times. I originally bought it to them to finish diagnosing my fan cricut 1 error code I received which I knew was one of four things. They supposedly fixed this and less than five minutes later it started overheating when it was not an issue prior. I tried calling, texting all my way home due to traffic to get no answer. It wasnt until I called the sales team I got an answer and got a call back to get my Jeep retowed back to them 24 hours later. Then it took them 2 weeks to advise that my aftermarket thermostat failed and asked them to replace with an OEM. They called and said it was ready so I picked it up; however after I get home I did a walk over to notice the radiator fluid reservoir wide open and sprayed coolant everywhere and my negative battery terminal wasn't barely connected and tightened down. This could have cause damage again to my engine because of your technician negligence. Do not take your vehicle her or to any dealership in Nashville unless you get in writing they are liable for damages. I will do everything myself from now on because I just dont trust any dealership or shop!

Bought 2023 Gladiator but the BEST saleswoman Alexis - tcbbrown54

Bought 2023 Gladiator but the BEST saleswoman Alexis went n found one just how I wanted..

Guy was very friendly and easy to deal with. - Melissaroach81

Guy was very friendly and easy to deal with. I will definitely recommend this dealership to all my friends and family.

Great as always. - jennifer

Great as always. Thank you Mike Collins once again. All the great people at the dealership also. My husband and I just purchased another vehicle. This is a great dealership love ❤️ all the people there. Amazing. So happy 😁. Go see them for your next vehicle purchase or maintenance. Thank you 🙏 once again.

Austin was patient, precise, informative and persevered - sweetie82355

Austin was patient, precise, informative and persevered in attempting to help us find our ideal vehicle. He compromised when necessary to gain our business. Unfortunately, we discovered that the dealership was over three hours drive from us which made doing business there next to impossible. Had we lived closer, we would DEFINITELY have done business with Austin at Harper CDJR.

I really appreciate my salesman Troy McDonald he was very - Charles.bevis

I really appreciate my salesman Troy McDonald he was very helpful and courteous. He made my purchase a pleasant experience. I definitely will call him again.

I traveled from Montgomery Alabama a 5 hour trip to... - thelastwildwood

I traveled from Montgomery Alabama a 5 hour trip to purchase a truck from Jim a salesman here at East Tennessee Dodge Chrysler Jeep and Ram. The process was smooth and the staff was extremely friendly. They offered me a fair price for my trade and a great deal on a certified Ram on the lot. There was a small problem that Brandon the GM I feel did everything he could to remedy. This dealership wants to earn your business. The problem was with the infotainment system on the Ram I was purchasing (nothing mechanical). I brought the truck back the next day and the Brandon the GM had his service department jump into the problem and truly made me feel like they wanted it fixedly badly as I did. From the interaction I’ve had with this dealership I will definitely buy here again. Like I already said the staff is friendly and everyone seems to care from the top all the way down, a rare occurrence these days.

Zero Star Rating - Highly Upset

The service department here is absolutely horrible! They like to screw people over on over priced parts and labor. They had truck for over a month, wanted to charge us $2000 for the parts and labor they had done and the truck still wouldn't start. They also burnt up 2 batteries while the truck was there that we had to pay for! We got the truck and took it to someone else, he got the truck running and noticed that the oil pressure gage wasn't working. Note, We paid the dealership for a new oil pressure gage that apparently didn't get put on! I wouldn't even give this dealership any stars at all!

Triple A Experience - Gsplprch1

I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.

I have a 2012 2500 RAM with the Hemi engine. It's used to... - John Burns

I have a 2012 2500 RAM with the Hemi engine. It's used to pull trailers around so it sat a lot. A rat decided to make a nest with my wires under the hood somewhere. So i bring it to my local dodge dealer to get it repaired... Not so fast.... DODGE Does not have the wire harness that got chewed ??? So first they tell me they found one in Georgia.. But after a week, No they don't. Then they tell me we can fix it in house by repairing it, after another week , No we can't do that... So now i have a large Hemi planter for the yard.... What kind of Company sales a product then fails to keep parts for the product ? When i ask the service guy my options, "well you need to find a junk yard with your make and model truck and get it that way"... WOW... If you buy a Dodge don't expect to get replacement parts for your dealership, need a good junk yard and a mechanic.

Buyer Beware or Shame on You! - penona

Bachman promised to repair a used car I purchased from them mid-March. After 5 visits over 6 months, Bachman did not repair the car and broke our agreement to do so. The car is still not repaired.

Amazing buying experience! - Amanda P.

My husband and I had been to four other dealerships in one day looking for the right SUV. The salesman at the places we stopped at were really pushy and only wanted to sell us what we didn't want. We decided to stop at Taylor Automotive on our way home to McKenzie. We met Kevin Kelley and for the first twenty minutes we never even spoke about an SUV. He was a genuine nice guy who asked us about our family and how he could help us. I wanted a Honda Pilot and he happened to have one with real low mileage. The price was a little out of our budget but the monthly payment was where we kind of expected it. We needed to think on it over night and Kevin said that was fine and understood. We talked to the sales manager Chris who was as nice and understanding as Kevin. We drove home and talked about it and we were debating on going back in the morning. Kevin called me and asked if I really wanted the vehicle and I told him yes. He said he was having it cleaned up and Chris was going to redo the price on my trade in. Kevin and Chris were not your typical salesman but they did persuade us to buy it. They did not pressure us and were not pushy at all. They both took the time to explain to us different things and they valued our time. I would recommend Kevin to anyone buying a car!

Salesperson great - Brad Dupkoski

Well we test drove the dart. The salesman jason huffine was super nice and honest. We didn't purchase a car from them so not sure on rest of staff. But if the rest are like him then probably be good.

Lexi Buckler was great to work with. - atty.manneaustin

Lexi Buckler was great to work with. I appreciate her help so very very much

Excellent Customer Service and experience - tntaz

I purchased a used 2019 Chrysler Pacifica from Moss and it was a very pleasant experience. The salesman was not pushy and allowed us to test drive several Pacifica's that were on the lot.

We are very thankful when we run across people that are - vines03

We are very thankful when we run across people that are simply kind and pleasant. We were out of town and the air went out on our truck unexpectedly. We pulled in the Ram service area and are certainly glad we did. While Jason couldn't fix our problem because of the late hour and a full schedule, he was kind enough to see if a code came up on the truck instead of just waving us away. He took the time to see if he could provide us with information to put us on the right track. Sadly, kindness and willingness to help out a stranger are rare these days and deserved to be recognized. Thank you Jason and Peppers Ram of Paris, TN. Lori and Alan Vines Brentwood, TN

AWESOME Experience - JeepLvr

Okay, so I know this is hard to believe but there really is a car dealership and a car salesman that treats a customer with respect. I know, I know, you are thinking I am under the influence of something but guess what? I'm not and it's true. My husband and I were in the market for a new 4 wheel drive vehicle and I stopped by Stinnett Chrysler Dodge Jeep in Newport, TN., on my way home from work. I wasn't immediately descended on by a salesman, which was nice. I went into the showroom and met Mr. Bill Francis. He wasn't "honey this or honey that". He treated me very professionally. I told him what we were looking for and he suggested we get pre-approved through the dealerships website and then we could look at vehicles and options from there. He didn't drag me by the hair to sit down and "work the numbers", which I had heard before. Bill didn't call or email every hour. He let us do our homework and when we were ready he was there for us. He also understood that my husband and I are professionals and lead EXTREMELY busy lives. When we finally decided on a vehicle he made sure that the paperwork was handled quickly and efficiently by the finance department as it had to be done on my husband's lunch break. Also the gentleman "Curtis" in the finance department was polite and thorough. He went over the options as far as warranty plans and he respected our choices. He made suggestions based on his experience. He turned what is usually a painful, excruciatingly long process into an informative, professional and concise process. I highly recommend Stinnett Chrysler Dodge Jeep. It is a small town dealership that still treats customers with respect. Very rare in our world. Thank you Bill, Curtis and the Stinnett family.