Tennessee Volkswagen Dealers

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Hallmark VW of Cool Springs - Franklin, TN

On 8/28/2009 3:44:37 PM jsv wrote:
This dealer kept my 2008 Touareg for over 2 MONTHS and still failed to repair it. Now the dealer and VW Corp state there was and is no problem with my vehicle and that my issue is "normal". They consider a vehicle that jerks in reverse to be "normal". Out of the parts they've thrown at it, they never once looked at the transmission or the reverse gear itself. Some mechanics!

Now they refuse to do any further warranty work at all.

In addition to all of this, they NEVER call you back, treat you rudely, and your repairs have to be done by out of town mechanics they bring in that still cant fix your vehicle.

If you ever want to get your vehicle back, I suggest you never bring it to this dealership. Seriously, 2 months theyve had my vehicle. Its still there!

They are either unwilling/unable/not smart enough to fix vehicles. I've dealt with two dealerships and VW Corporate and its been one big epic FAILURE. Horrible quality cars built by horrible people. I've never once had car trouble until I bought this, my first and last VW. I highly recommend Nissan or Acura. I've owned both for years and had zero issues. I'm not hard to please.

AVOID THIS DEALERSHIP AND VW FOR YOUR OWN GOOD! Dont fall for looks or warranties. They do not honor their warranties and the cars fall apart.

Harper's VW - Knoxville, TN

On 9/4/2008 2:08:14 PM jbaesar wrote:
This is the first car I purchased on my own and I'm not sure if it's because I'm a young female who doesn't know very much about cars or if this is just the way they treat their customer's in general...but I have the very distinct feeling that I'm getting ripped off everytime I take my car in. The first instance was when my check engine light came on and my car was running sluggishly (it's a 2007 rabbit). The man in the service department asked me if I ever topped off my gas tank when filling up. I told him "Yes" because he explained that it was very important for him to know the truth...and I figured that it couldn't possibly be the problem because it's something I have done with every car I've driven and I usually only round up a few cents. The man came back and explained that because I overfilled my gas tank (according to him this was the only explaination) it damaged my charcoal filter and that it would have to be replaced (for $400+!!!) I asked if would be covered by my warrenty he curtly told me "No" because my manual clearly states not to overfill the tank (which by the way it doesn't, I've now read the whole thing) and that if I had taken the time to read my manual like I should have this would not have happened! Cut to a couple of weeks later, after the very expensive repairs, and my check engine light comes back on. This time there is absolutely nothing wrong with the car but amazingly I'm still charged for service, even though the light only came on because of a malfunction that they can't seem to fix. If that wasn't bad enough, I had the same check engine light problem TWO more times after that. Those services I did not pay for because I threw such a fit that I was in tears and I'm pretty sure they just wanted me to leave. Last but definitely not least, my car is in for its 20,000 mile checkup, the gas tank will not fill up all the way, and my check engine light is on AGAIN! The first thing the man in the service department asked me was if I was topping off my gas tank again(not only was the question in of itself insulting, but the way he asked was so condescending, I would have thought I was in the first grade all over again) I am now in the seventh hour of waiting for my car and I have an awful feeling that I'm about to be blamed for whatever issues my car is experiancing this time. I am very upset about the way I'm being treated and I know that I will never buy a volkswagen again because I am so offended with the way I've been treated...Buyer beware Harper Volkswager!