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Russell & Smith Ford - Houston, TX

On 11/20/2009 9:44:27 AM gmanning1956 wrote:
Mr.Griffin gets a 5 star rating from me.He was knowledgeable about the vehicles.I was never rushed and felt at ease during the entire process.A few days after the sale,when I brought my vehicle in for a quick installation of the Lo-Jack system,Mr. Griffin insisted that I use a loaner car.Talk about service above & beyond the call of duty!
Ms. Germarie Berrios,the Finance consultant at the dealership,did an excellent job at arranging the financing.All of the paperwork was well explained during the process.Again,I was never rushed through the process.
In summary,the dealership can be proud of the performance of it's employees.

Russell & Smith Ford - Houston, TX

On 11/19/2009 4:48:30 PM NGLMC wrote:
I would like to thank Carlos Duca for making the transaction of replacing my Wife's vehicle seem effortless! She was so disappointed when the vehicle she thought she wanted was already sold, but Carlos was very helpful and honest when it came to explaining the likely-hood of him locating a vehicle my Wife would be satisfied with in a timely manner. He went the extra mile to ensure my Wife received a GREAT DEAL! And, might I add, she LOVES her NEW VEHICLE! (We may be back a little sooner than later for that F-150)

Thanks Carlos.