Great Customer Service - Gsleon93
I went in as a first time car buyer not really expecting to come out with a great deal or great customer service but they actually proved me wrong. From the time I walked from the parking lot to the offices everyone working there seemed genuinely polite and cheerful. I worked with Juan Hernandez to get my new car and he was awesome. Very nice and funny gentleman who knows his stuff. From someone who has never been through the car buying process he explained everything to me so there were no surprises at the end. I never once felt pressured to make a decision I did not want to and he was very patient with me (I am very indecisive). I ended up driving off the lot with the car I really wanted which was a 2017 Ford Escape SE and before that Juan took the time to explain all the features and actually showed me how to use it! Overall I honestly had a really great experience here and I will definitely look to them in the future with my car needs, their first impression to me was everything and for that they earned my business.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
2013 GMC Yukon XL Denali - Jasen84
Morgan and Ralph were very helpful. They worked with me on multiple vehicles, until we found the right one. We will definitely do business again!
Third car purchase and still happy - Mainframe
Today I had the pleasure of purchasing my new 2017 fusion sport from Sabrena Torres. She is truly looking out for my best interest, got me a great price and rebates, and to top it off she avidly made sure I was aware of where my car was at in the shipping process since we ordered it new. She goes above and beyond for customer service which Is why I will always come back to her! Also Hernan was more than willing to accommodate my budget for finance and is very friendly.
PCM and TCM replacement - Pastor_T2
I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down where I did. The employees at Ken Stoepel Ford were incredibly polite, friendly, and helpful. Kevin Ortiz in particular took care of me like I was family, and I cannot emphasize how much he helped make an extremely stressful situation into a minor inconvenience! I would gladly return to get my car worked on here, even living in Houston!
Expectations Exceeded!!!! - Catherine P
I am from Northwest Louisiana and have been car shopping for a month or so now. I have been unable to find a dealer in my area that was willing to work with me and my budget to get in into a vehicle of my choice and package. All the other places have tried to get me to settle for something I didn't want to make the sale. As a last ditch effort, I looked up dealers in Northeast Texas and found Pegues-Hurst. I sent in an online inquiry and received a response back within just a couple minutes by email and a phone call a few minutes after that. I talked with Steven there who was very amazing and wanted to do everything he could to get me a great deal and made sure to be courteous of my time and understood I would be travelling some way to come to the dealership. They had a deal for me pinned down Friday evening that I was agreeable to and by far exceeded my expectations when I went to sign paperwork on Saturday. Not only was I able to get the model and trim vehicle that I really wanted, but they even came in under our agreed upon monthly note and interest rate. Everyone there was very kind and courteous to me and I never felt as though I was being haggled or taken advantage of with a shady deal. I am loved my experience and hope that others will as well.
Found a great SUV - Pamela Little
They had many certified vehicles to choose from. We had a great salesman who listened and found a great car for us. The vehicle was serviced and detailed well. The finance offer was great and was a pleasant experience. We are enjoying our beautiful new vehicle.
One of kind car from a one of a kind dealership! - Joseph Svoboda
I spent last year (2015) doing everything to get my hands on the new Shelby GT350 and was let down by 2 dealerships back to back. Last Friday I randomly stopped by Russel & Smith Ford and was greeted by Roy Guillory shortly after walking in the door. I can't even begin to explain how easy, painless and enjoyable he and his finance team made my experience, not to mention how friendly the rest of the sales staff was as well. If you want a no hassle, straight forward car buying experience with a staff that truly cares about making the customer feel comfortable and happy with their overall experience, go talk to Roy, he'll treat you like family.
Honest People - pastormikec
My 19 year old daughter was having a terrible time finding a car, mainly due to the typical nightmare of dishonest car dealers. We pulled into Holiday Ford, and we prayed for an honest person. Frank came out and met us, and the result was absolutely the most pleasant experience I've had buying a car. My daughter found a car she wanted for the price she wanted. The financing process was incredibly smooth. I highly recommend Holiday Ford.
Sewell ford Odessa used dealer BEST CAR BUYING EXPERIENCE EV - Trevor.cotter
Firstly right off the bat the salesman were fantastic and helpful and willing to work with me especially Danny and the used sales manager Cain. From start to finish it was a breath of fresh air. They were honest and didn't try to pull any "typical" sleezy sales tactics. They knew how to identify with me as a customer and accommodate my car buying expertise at every turn. Would recommend anyone to deal with these guys.
She did it! - ConcreteSales
Mel is one of the hardest workers in the business. She did it, She found the right truck for me and it wasn't easy. I wasn't quite sure exactly what I needed nor really what I wanted. She took me from one end of the spectrum to the other. At that point, she was able to hone into exactly what I needed and wanted. Great dealership with great service.
Very satisfied - Cris
Thank you Ron Carter for having employees like Pat Thomas my salesman and internet sales Casey.
They have made this experience with your dealership very relaxing and not stressful. Pat Thomas explained to me the whole time what was being done and why , instead of me wondering what was going on during the process in getting a finance company that would take me,
Thank you Pat,,,
Darryl Hubbard was exceptional to work with - melindamcdade
Darryl Hubbard is the best car sales representative I have ever worked with. His patience and willingness to work past 10pm on a Saturday night proves his dedication to Planet Ford's success. I will highly recommend him to friends and colleagues in search of a new car. Please understand the value he gives to your dealership.
Fabulous experience - Steve G
Geoff Grace and Dwayne Krause provided a great experience in purchasing my new truck. First they located the exact vehicle that I was requesting. Second they worked within my budget to provide the monthly payments that I had requested. Once I took possession of the truck they continued to follow-up and assisted in completing additional work on options that I desired on the truck. I will send anyone looking for a new ford in their direction immediately without hesitation.
Replace door panel and strip molding. - Ed Skelton
On my first Service Advisor Aley was very helpful in ordering parts needed for repair.
After parts came in, she called to set up appointment. She was very helpful in guiding me through the repair process. Assisted me in making arrangements for shuttle service, checking to see if, I indeed needed a ride back.
Called me when repairs were done and arranged to have shuttle driver pick me up immediately.
Shuttle driver and Ms Aley were very helpful and courteous in assisting my wife and myself in and out of autos.
Service manager and shuttle drivers made my visit very pleasurable indeed.
Two purchase 2 great experiences - Brewers41
Have bought rwo vehicles from Phil Tysinger. Best car buying experiences I have ever had. Everyone involved at Utter has been very professional and have made the purchasing, servicing and major collision repair processes very smooth and seamless. "Dr Phil", Ken Schmitz, Danny Morris, and Debbie Traugher et al. have been just wonderful --- and fun --- to work with.
Ray & Janis Peters
2013 Ford Flex Limited and 2015 Ford Escape Titanium
Got Just What I Wanted! - shannon.selph
I walked in with a printout of my dream car, my financing and deposit information in hand. Guillermo not only met my expectations, he exceeded with better financing! Loving the dealership and the car!
Jonathan- Service Manager - Lonstardan916
I would like to commend Jonathon on the personal service I received rent lay while having car troubles out of town. As a long time Ford customer, I could not have been anymore satisfied. Jonathon made sure that I was taken care if every step of the way as I found my way back from Abilene. He called the dealership in Abilene to make sure my wait was minimal. He called the dealership in Eastland to make sure if my car was not drivable they would take care of me. Personal service from Jonathon was AMAZING. Thank you so much. Will always only do business at Don Davis.
Not pushy, just great to work with - Herring
Wacey Williams is an excellent salesman who let us take our time. He answered all of our questions and made time to meet with us.
Aubie in the parts department is extremely knowledgeable and helpful.
Good Sales Experience - James A. Campbell
Scott did a great job. He is friendly and genuine. I had one minor problem and he took care of it immediately. Would gladly refer friends to him. I was also helped and impressed by Benjamin and several other sales people. I found the people in your service department to be knowledgeable and anxious to help. Good experience. Jim
Awesome Awesome people to work with!!!!!!! - SARAIDELGADO85
Didnt had no credit on my credit report they HELP me get a 2017 Fusion that same day and drove off SAME DAY TOO!!GREAT PEOPLE ALWAYS WORK WITH YOU ON WHAT THEY CAN FOR YOU TO DRIVE OFF WITH A BRAND NEW CAR...THANKS TO GILBERT MARTINEZ GOT MY BRAND NEW 2017 FORD FUSION!!!!!!!!
Best exprience - Ramon Serna
Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had the opportunity to encounter. Whatever information I need or test drive he was able to answer every question I had. I would totally recommend casa ford and definitely go find Mr. Onesimo De la Torre.
Quality service - binky811
We shopped around and finally ended up at covert. The people here treated us a lot better. I recommend covert Hutto for your next car buying experience.
Big Tex - JDavis
Great service, good company. It was worth the 2 hr drive to get a good deal. Go see Big Tex he will take care of you.
great place!! - sophie89
great job guys. things didn't go exactly how expected but got my dream vehicle and would recommend this place to lots of my friends.
Super experience - MikeD
Great experience ..Jacques Davidson did a great job getting me in and out quickly to meet my busy schedule. And made sure I understood all the optional features on my new ford truck
I will defiantly refer him to anyone looking to purchase a Ford.
AMAZING! - JakeRob1023
I give NSFORD and the employees I worked with 5 stars because they went above and beyond to not only help me find thee exact car I wanted but took care of me and my wants as well. Even with the weather acting up they went above and beyond and made my first experience with NSFORD one to remember. I look forward to doing more business with this outstanding group of guys. I was able to trade in and drive off in my CPO mustang within only a couple hours. Highly recommend ALEX MANCILLA he was a great help and a real pleasure to do business with. CHARLES WILLIAMS greeted me right away and made me feel at home. He told me that him and his team would do everything possible for me to leave in the car I wanted. ROB RODRIGUEZ handled my financing and was not only extremely knowledgeable, he provided me with the best possible package for my car. Big thanks to the team and to everyone I worked with.
Wonderful - fghjk
We had a stellar experience here! We had already looked around at some other places. We were of course concerned (like most people) with going to dealerships that were going to be pushy or dishonest. Not so, here! Every person we came in contact with from the lot to the financing was super sweet, helpful, patient, and happy. We had a genuinely good experience. Highly recommend!
Second time to purchase a new car great experience - Zoey
Great 5 star experience James Tillman is terrific and has s great sense of humor and personality super five star salesman and dealership James is a great family man
Great price - Bib Beat
We searched all over the Internet and got it down to 3 dealerships, Planet in Humble responded the quickest and we got the best price. No games once we arrived either.
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