Excellent service department and staff - eguidroz
As always the service department was great. From the minute you drive into the service area, you are given the best service experience possible. Great dealership.
Jon and Olivia quickly pointed us to exactly what we wanted! - Dnkwieber
This was a truly personal experience. Jon and Olivia completely respected our time, didn't try to push accessories or add ons that we didn't need. Gave us the overview of each option and the costs associated. We emailed in advance about what we wanted to see so that we could quickly test drive and decide on what we wanted. They were dedicated to us the entire time.
Lease to purchase made easy - Ski2thelimit
Fox Infiniti made our lease to purchase experience a breeze. Tym Nash, our salesman, and Trevor, the sales manager, patiently answered all of our questions making our lease to purchase process enjoyable. I highly recommend Tym and Trevor. I'll also be driving the only Liquid Copper QX30 in El Paso. Thank you!!
The best service!! - 1111111
Excellent customer service at the service department. Rio was understood my concerns and they were resolved in a swift and efficient matter. Everything went smoothly and was done was we agreeed once he explained and gave me suggestions on how to resolve the issues at hand with my car. No surprises. What he said would be fixed was fixed. Aside from that, my car was done being serviced at the time he said before they started. I look forward to returning!
They went the extra mile - timman1972
I had a great experience with the team at Grubs. They made the process quick and easy. I applied online and they drove my new car to my house. I would recommend they to all my friends and family.
Amazing - Kimberly
Staff was fast and friendly and worked with me to get the best deal.This was my first time purchasing a car and my experience was amazing.
Top Reviewed Specialists At This Dealership
Brad is awesome - Tmhunt898
Brad Rowland did a great job assisting me with the purchase of my Honda. He was very helpful and courteous. I would recommend him to friends and family
Personality Sales - SmallAxe81
Derrick Moss, is an extraordinary sales man, not pushy, patient and he's very personable!! Who does not appreciate personality? He was honest and upfront and answered questions sufficiently! My car was not ready at time of sale but he braved coming all the way to the country and dropping my car off and with a smile!! Who can not appreciate that?! I would refer anyone to him or Infiniti of Clearlake..
Selling Cars with more problems and Big bucks - laurensap
I recently purchased a pre owned QX80 however have had more problems with it then I would like. I have had the car 2 months and have already had to replace a tire and the battery. I have had Lexus's previously and never have I ever had so much trouble with a car right after purchasing it. I will be buying Lexus's again in my future as I am very disappointed in how the Infiniti was sold to me.
Our Motto: Run Out the Warranty Period--Then Deny the Claim - bravodelta1937
I bought this car at the beginning of March 2016. I thought this dealership was the very best by how they treated me up to the sale. Very quick responses to phone calls and text messages--really quick and very cooperative in every way.
The technician who prepared the car before the sale replaced the fuel tank cap, so apparently he saw a problem with the check engine light and apparently thought that replacing the fuel tank cap would correct the problem. On the 770 mile drive home the check engine light came on (again), and I replaced the fuel tank cap (again) and the dealership popped for the cost. The check engine light came on again, and I took the car to a local repair shop. They checked the evaporative vapor emission control system and replaced two hoses. I am now outside the 30-day warranty period. The check engine light came on again. This time the repair shop did a comprehensive (and expensive--I paid for it) analysis of the evaporative vapor emission control system and determined that the vapor pressure sensor in the charcoal canister was sticking. This component is not available separately; it comes only as an integral part of the charcoal canister, which means that to finally correct the problem, which manifested itself prior to the sale and well within the warranty period, I must replace the charcoal canister.
Because I felt that this problem should have been properly diagnosed and corrected as part of the inspection and preparation before the car was sold to me (instead of simply putting on a new fuel tank cap--twice) and that the replacement of the fuel tank cap a second time during the warranty period acknowledged but didn't correct the problem but simply ran out the clock on the warranty period, I asked the dealership to honor the warranty and to cover the cost of this repair under the warranty.
After I wrote to the dealership twice and made a telephone call (which was not returned) and five days went by, the dealership sent me a text message saying that because we are out of the warranty period, they won't cover the charcoal canister. So once they ran out the clock on the warranty period, they consider themselves to be home free, even though the problem manifested itself both before the sale and during the warranty period but was not properly corrected.
I find that service unacceptable and unethical, and that is why I am writing this evaluation.
Spectacular - Jenmoore624
Austin Lentz is a great salesman, great personality, I love my 2012 buick enclave.
I loved the service I received. Sewell customer for life.
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,
I was first introduced to Sewell Infiniti of Houston when... - Bigdog3404
I was first introduced to Sewell Infiniti of Houston when Crystal Duong followed up on my Internet inquiry. We arranged a test drive on a JX35 for my wife and I that Sat. Crystal was nothing but helpful. She showed us all of the features on the JX and after the test drive my wife and I both fell in love with the SUV. I asked Crystal if she was ready to sell us the JX but I wasn't going to make it easy. We wanted an emerald graphite exterior with graphite interior and it wasn't on the lot. Back in the office Anthony the sales mgr found one just like we wanted out of state, I figured since it had to be trucked in they would be harder to deal with on the price so I put on my boxing gloves and prepared to do battle. I had done my homework and knew what I wanted to pay and was ready for a long afternoon but within 15 minutes Crystal and Anthony had offered me a terrific deal. This was the first and only time that I truly enjoyed myself while buying a car. Sewell Infiniti has been exceptional after the sale as well, we have even rsvp'd on the technology class they offer to better understand the gadgets. I Would highly recommend Sewell Infiniti to any of my friends and family.
Infiniti Sales Manager