Never a bad experience - ehill
I have never had a negative experience with the West Houston Infiniti dealership. They are always friendly, courteous, and helpful. I love the fact that they always offer me a complimentary car wash and return the car much cleaner than it was when it went in.
Car manufacturers, in this case Nissan, must find a better way to repair recalls. When the car maker finds a defect in a vehicle they've made, they should come to me and fix it or pay me for my time. Some of us do have things to do other than being inconvenienced by their mistakes.
DJ cares about his service and customers - satisfiedcustomer2016
Thank you for providing quality service. We appreciate your knowledge, efficiency, and attention to detail. You deserve a TEN and earned every bit of it!
The Best service anywhere!!! - Jaime
I am horrible with name, but I will always ask for Bobby Davis moving forward.
All services at Infiniti are great but Bobby was pheanminal.
Amazing - Diego13
I totaly recomend this place to anyone trying to find a good deal in a pre owned vehicle, it was a pleasure to make business .
Excellent friendly service - Dannybo
I spoke with david nsar on the phone and let him know what i was looking for, set up an appointment and when i arrived he had what i was looking for there waiting for me. Now thats great service!!
This dealership is 5 starts all the way around! - soprincess_78
We have been nothing but impressed with Sewell Infiniti. I bought a car from there around 8 months ago. It was an easy process, including the financial part. The service department is just as amazing. Sewell really is a totally different experience when it comes to dealing with a dealership. I will buy from them again next time I get a car.
Salesman was bad - Notthrilledcustomer2016
I have bought three cars from this dealership. I want to trade my current Infiniti for a new qX60. Went in knowing exactly what I wanted and what I wanted to pay. I don't believe in sitting In a dealership for hours. I told the guy what I wanted. When I wanted to trade in my current vehicle etc. he definitely wasn't pushy as a matter of fact I had to ask every question and practically beg him to help me. He didn't even get my name or contact number. Upon returning the second time to look again. I had to ask three times to go out to the lot to view a vehicle. He reluctantly went with no keys. Had to peek through the windows. He was arrogant and rude. You would think if someone was spending $40 to $50k they would be interested In Speaking to you. His name is Cameron I wouldn't recommend him. Try someone else. Good luck !
Years of excellent Service - Dr. O - Houston
I purchased my first Infiniti 8 years ago and I was a young man looking for a sporty sedan. I was treated with respect and given a fair offer with appropriate interest rates given my credit score at the time. I've now obtained my fourth vehicle from Southwest Infiniti and they continue to be a great place to purchase/lease a vehicle. I get all my scheduled services here. The waiting area is always clean and they provide an assortment of hot and cold beverages, and sometimes fresh baked cookies. The staff is always friendly, and if ever I had an issue, they were happy to help resolve it. I recommend this place without reservation.
Bad service - Henry Lemus
I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this location used provide first class service but now sewell infiniti in Dallas has changed a lot and for the worst I took my car for an oil change and it took about 15 minutes before somebody came to me and asked if i could be help but that's not all I also took my car to service because it overheat once and they had told me that I had to replace the entire engine which was $10,000 in spending so i decided to take it to a different location and the only problem I have with my car was the gaskets which was fixed for less than $500 so that was a rip off right there I'm not sure if I can trust them anymore because I really was thinking on buying another infiniti.
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,
I was first introduced to Sewell Infiniti of Houston when... - Bigdog3404
I was first introduced to Sewell Infiniti of Houston when Crystal Duong followed up on my Internet inquiry. We arranged a test drive on a JX35 for my wife and I that Sat. Crystal was nothing but helpful. She showed us all of the features on the JX and after the test drive my wife and I both fell in love with the SUV. I asked Crystal if she was ready to sell us the JX but I wasn't going to make it easy. We wanted an emerald graphite exterior with graphite interior and it wasn't on the lot. Back in the office Anthony the sales mgr found one just like we wanted out of state, I figured since it had to be trucked in they would be harder to deal with on the price so I put on my boxing gloves and prepared to do battle. I had done my homework and knew what I wanted to pay and was ready for a long afternoon but within 15 minutes Crystal and Anthony had offered me a terrific deal. This was the first and only time that I truly enjoyed myself while buying a car. Sewell Infiniti has been exceptional after the sale as well, we have even rsvp'd on the technology class they offer to better understand the gadgets. I Would highly recommend Sewell Infiniti to any of my friends and family.