20,000 mile oil change/service - Laurie Wleczyk
Smooth + friendly service and completed in the hour appointment. Did more than I was expecting and pleased it was all inclusive and complimentary service! Made my day!!
The way buying a new car should be. - Happy Customer
When we first started looking for a new car, we met DJ Johnson. He spent time showing us the cars we wanted to see. He knew all the details about the cars and how all the equipment worked. He did a great job answering all our questions. He was friendly and easygoing. There was never any pressure. As we were leaving he introduced us to Price Clark. When we decided which car we wanted, we worked out the deal with DJ and Price. When we made the deal, it was more like dealing with family than a car dealership. One could not ask for these guys to do anymore than they did for my wife and me. I must say the complete process was done in a first class manner.
Great! - Pleasedcustomer
We were looking to trade in a car with not the most ideal situation. The team at Gunn Infiniti helped us make the best decision for our family! We were treated with the utmost respect and best customer service.
Amazing service will highly recommend - ruthcis76
Carlos is a great sales person with great personality and will recommend to all my family and friends . I was really happy with his service
Easy, no pressure and friendly experience - Pher926
I went into Ed Hicks Infiniti originally looking at the new Q60 coupe and met Andrew. He was extremely knowledgeable on the car, all of its features and Infiniti in general. Not once did he have to look anything up and answered every question confidently and even provided more information that I would have known to ask. From day one there was never any pressure to buy but he did follow up occasionally to see how I was and if I had any additional questions.
I came back to the dealership one evening and saw the new QX30 and felt like it was a gorgeous car and fell in love with it when I drove it. For a 4cyl turbo I was SHOCKED. I haven't driven anything under a V6 or 6cyl in 15 years and the car was extremely responsive and gave me what I wanted performance wise.
I decided to go with the QX30 but they didn't have the exact car in the color and package I wanted so they found it for me and got it to the dealership in less than a week. On top of that they gave me a great number on my trade and made this the easiest car buying experience I think I've ever had. I couldn't be happier.
I'm in love with my car and look forward to working with Ed Hicks Infiniti for many years to come.
Top Reviewed Specialists At This Dealership
Enjoyable experience - Trogers
Enjoyable experience from start to finish. Aman worked with me on model selection very professionally, and made the purchase process straight forward and simple. I'm very appreciative of the service he provided to us.
Nick is great - SoccerGuyEric
My wife and I have had 4 Infinitis between us over the last 10 years, all serviced at Austin Infiniti. Nick has always been very helpful and informative. I trust what he says. Highly recommended.
Great service, knowledgeable sales - JoeQ50
Lee Van Dam was was extremely helpful in understanding what I was looking for and letting me know when something came in the best fit. The sales went smoothly and car was completely ready to go. Thank you Clear Lake Infiniti.
Our Motto: Run Out the Warranty Period--Then Deny the Claim - bravodelta1937
I bought this car at the beginning of March 2016. I thought this dealership was the very best by how they treated me up to the sale. Very quick responses to phone calls and text messages--really quick and very cooperative in every way.
The technician who prepared the car before the sale replaced the fuel tank cap, so apparently he saw a problem with the check engine light and apparently thought that replacing the fuel tank cap would correct the problem. On the 770 mile drive home the check engine light came on (again), and I replaced the fuel tank cap (again) and the dealership popped for the cost. The check engine light came on again, and I took the car to a local repair shop. They checked the evaporative vapor emission control system and replaced two hoses. I am now outside the 30-day warranty period. The check engine light came on again. This time the repair shop did a comprehensive (and expensive--I paid for it) analysis of the evaporative vapor emission control system and determined that the vapor pressure sensor in the charcoal canister was sticking. This component is not available separately; it comes only as an integral part of the charcoal canister, which means that to finally correct the problem, which manifested itself prior to the sale and well within the warranty period, I must replace the charcoal canister.
Because I felt that this problem should have been properly diagnosed and corrected as part of the inspection and preparation before the car was sold to me (instead of simply putting on a new fuel tank cap--twice) and that the replacement of the fuel tank cap a second time during the warranty period acknowledged but didn't correct the problem but simply ran out the clock on the warranty period, I asked the dealership to honor the warranty and to cover the cost of this repair under the warranty.
After I wrote to the dealership twice and made a telephone call (which was not returned) and five days went by, the dealership sent me a text message saying that because we are out of the warranty period, they won't cover the charcoal canister. So once they ran out the clock on the warranty period, they consider themselves to be home free, even though the problem manifested itself both before the sale and during the warranty period but was not properly corrected.
I find that service unacceptable and unethical, and that is why I am writing this evaluation.
I adore Southwest Infinity - Ladyrealtor
I have been driving over 30 miles, one way to get my vehicle serviced there for 5 years.I would never buy a vehicle nor have one serviced anywhere else.Fred Galluci, Mark Nicholas , Monica in service and Larry in sales are like my family.They will never disappoint you! Believe me, I've always had premium vehicles, but I love my Infinity the most.
Sewell Infiniti for life - LaToya McQueen
I was already a Infiniti owner, but I wanted to trade my car in to get another. But we all know what types of run arounds dealership can give you. But I didn't have that experience, thanks to Allison Cohen. Allison and Rodney Lockett made my new car purchase easy and simple. They were awesome, and at Sewell Infiniti the people are great to their customer's. I have the best service advisor Ryan Cox he's awesome!!!
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,
I was first introduced to Sewell Infiniti of Houston when... - Bigdog3404
I was first introduced to Sewell Infiniti of Houston when Crystal Duong followed up on my Internet inquiry. We arranged a test drive on a JX35 for my wife and I that Sat. Crystal was nothing but helpful. She showed us all of the features on the JX and after the test drive my wife and I both fell in love with the SUV. I asked Crystal if she was ready to sell us the JX but I wasn't going to make it easy. We wanted an emerald graphite exterior with graphite interior and it wasn't on the lot. Back in the office Anthony the sales mgr found one just like we wanted out of state, I figured since it had to be trucked in they would be harder to deal with on the price so I put on my boxing gloves and prepared to do battle. I had done my homework and knew what I wanted to pay and was ready for a long afternoon but within 15 minutes Crystal and Anthony had offered me a terrific deal. This was the first and only time that I truly enjoyed myself while buying a car. Sewell Infiniti has been exceptional after the sale as well, we have even rsvp'd on the technology class they offer to better understand the gadgets. I Would highly recommend Sewell Infiniti to any of my friends and family.
Infiniti Sales Manager