Car service - chaniseals
Service was exceptional. Mr. Bynum was thorough, courteous and professional. My service was performed accurately and completed in the timeframe I was promised. I will continue to get my car serviced at this location.
Extremely Satisfied - R&L Phillips
My husband and I have never had a better experience than the one we had at Crest. Crest's staff was by far was some of the most friendliest and professional staff we have dealt with.. DJ was very professional and has gained the Infiniti brand lifetime customers. Thanks for everything and although its only been one day I am enjoying my QX60!!!
Excellent customer service! Timely and Professional. - Q70Power
They care about there customers. They listen and appreciate your visit. You don't feel harassed like most dealerships. I know my sales guy, My finance Rep my Service Rep and Management are pleasant to talk and they know there customers.
Amazing - Diego13
I totaly recomend this place to anyone trying to find a good deal in a pre owned vehicle, it was a pleasure to make business .
Excellent friendly service - Dannybo
I spoke with david nsar on the phone and let him know what i was looking for, set up an appointment and when i arrived he had what i was looking for there waiting for me. Now thats great service!!
Salesman was bad - Notthrilledcustomer2016
I have bought three cars from this dealership. I want to trade my current Infiniti for a new qX60. Went in knowing exactly what I wanted and what I wanted to pay. I don't believe in sitting In a dealership for hours. I told the guy what I wanted. When I wanted to trade in my current vehicle etc. he definitely wasn't pushy as a matter of fact I had to ask every question and practically beg him to help me. He didn't even get my name or contact number. Upon returning the second time to look again. I had to ask three times to go out to the lot to view a vehicle. He reluctantly went with no keys. Had to peek through the windows. He was arrogant and rude. You would think if someone was spending $40 to $50k they would be interested In Speaking to you. His name is Cameron I wouldn't recommend him. Try someone else. Good luck !
Great car, downright terrible overall service and experience - beedo34
Went in to look at a preowned G37 I had my eye on. There was damage to the bumper to which the saleswoman told me that they would replace the bumper for me free of charge. As soon as they got me to sign the paperwork, however, all the lies and sleazy tactics started to come out. I asked her about replacing the bumper and she told me that they would repair and paint over it "if possible." I knew this meant that they were just going to do what they could and see if I went for it. First attempt at repair was unsatisfactory to me, so they painted it again and I can live with the way it came out. Beware their paint and body shop. If consists of a guy in an EZ-up out in the back of the lot painting cars outdoors. This is one of the worst things you can do for auto paint but they don't care.
The financing rep I worked with tried the biggest con of all. I bought a service plan for the car and then decided that I would deal with any emergencies out of my pocket so I decided to cancel the plan a few days later. He provided the form and I promptly sent it back to him. I followed up and he said that I would get my money back 4-6 weeks later. 8 weeks go by and I call and I cannot get anyone to pick up the phone, call me back, nothing. I called Infiniti national relations and they say that the form was never submitted. Another blatant lie. I'm working with Infiniti national now to get my money back.
I don't have a bad taste in my mouth about the car, or even the Infiniti brand. However if they will show this kind of behavior and disrespect to me, they WILL do it to you. Beware this dealer. They will promise the world and make you feel like you are in some kind of control and then do a complete 180 on you after they get your money so they will never get another dime from me or anyone I know. Do not learn about this place the hard way like I did.
Also, a lot of the 5-star reviews on this and other sites are just copy-pasted to pump up the reputation of the dealership. They also mention salespeople by name and call them the best salesman ever. Beware self-promotion on review sites.
Bad service - Henry Lemus
I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this location used provide first class service but now sewell infiniti in Dallas has changed a lot and for the worst I took my car for an oil change and it took about 15 minutes before somebody came to me and asked if i could be help but that's not all I also took my car to service because it overheat once and they had told me that I had to replace the entire engine which was $10,000 in spending so i decided to take it to a different location and the only problem I have with my car was the gaskets which was fixed for less than $500 so that was a rip off right there I'm not sure if I can trust them anymore because I really was thinking on buying another infiniti.
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,
I was first introduced to Sewell Infiniti of Houston when... - Bigdog3404
I was first introduced to Sewell Infiniti of Houston when Crystal Duong followed up on my Internet inquiry. We arranged a test drive on a JX35 for my wife and I that Sat. Crystal was nothing but helpful. She showed us all of the features on the JX and after the test drive my wife and I both fell in love with the SUV. I asked Crystal if she was ready to sell us the JX but I wasn't going to make it easy. We wanted an emerald graphite exterior with graphite interior and it wasn't on the lot. Back in the office Anthony the sales mgr found one just like we wanted out of state, I figured since it had to be trucked in they would be harder to deal with on the price so I put on my boxing gloves and prepared to do battle. I had done my homework and knew what I wanted to pay and was ready for a long afternoon but within 15 minutes Crystal and Anthony had offered me a terrific deal. This was the first and only time that I truly enjoyed myself while buying a car. Sewell Infiniti has been exceptional after the sale as well, we have even rsvp'd on the technology class they offer to better understand the gadgets. I Would highly recommend Sewell Infiniti to any of my friends and family.