Awesome Customer Service - Pamnp1
Chris, Daniel, Steven: were so awesome that mere words cannot describe it. They went all out to get me in the car that I wanted. An they did. Most car dealerships, especially during this time are trying to help the customer, but if you really want help West Houston Infiniti is were you need to be.
Sean, Sam and Tony - VQ37VHR
About 2 months, my G37 IPL was flooded out in N Dallas, it was a late night and a flash flood for the area I was in, I tried to avoid as much water as possible, however, water got in my engine. My insurance company told me to select a collision company to have it repaired because my bumper was off, the fender protection and under carriage, proection was washed away in the flood. Crest Collison was the company I chose to do the work, as I had a relationship with a salesperson that came from another dealership over to Crest.
So Crest Collison kept my car for 5 weeks, as they had to get a new bumper, replace fender well protector and under carriage protector. also, they had to flush the engine, replace carpet, clean and dry all electrical connections. The paperwork also stated to do a full service on the engine.
So the day came for me to pick up my vehicle, I was excited as I had been in a rental for 30days. Picked up my car, took it home notice the next morning back up camera was not working, contacted the collision department to set up a time to bring in for the camera to be fixed because it was showing just a blue screen, and also it rain again the following week after picking up my car, and water was leaking behind my glove box and I also advise the collision center of this issue as well.
When I advised of the time tables and when I needed to bring it in the collision manager Curtis Kincaid was a little apprehensive as to why I should even bring my car to be fixed because he was told by his office supervisor that my camera was not working when I brought it in. Well, it was flooded out and possibly stopped working after that, and also the car should have been started before the repairs started, then as we were going back and forth I reminded him the reason I am calling back is that there is a light knocking in my engine, his response was it was not knocking when we repaired it. He also advised that they are just a body shop and don't do engine work-- I was confused because I was told they took care of everything and would take to the service department if needed.
So he and I did not agree on a timetable, he basically told me to call the service department if I needed the camera and knocking looked at.
So I called the Crest Service department in Frisco the 1st person I spoke with was Sean S, the service manager, I advise of the above situation and said give him 20 min it would call me back and see what he can do, as I was out of rental days (car was kept for 5 weeks, I had only 30days with my policy).
Sean called me back like he said he would, said bring my car up the service department, he would get me in a loaner and have my car checked out. He found out it was my #6 Cylinder that was out and needed a new engine, insurance company came back out, and totaled out the car. Sean allowed me to keep the loaner until I got a new car, and I ended up buying a car from Crest as well from Sam, and he was awesome at customer service and salesmanship he did not upsell me, he was sensitive to the whole situation, even if he really did not care at all, it never showed. His neighbor salesman Tony was also very well versed on how the car works and rode with my wife and me during the test driver.
Even though my initial emotion with Crest Collision was anger and disgust, Sean, Sam and Tony saved the day, reassured me how they do business, they did not pass blame on someone else. They the responsibility of another department's short comings and didn't miss a beat with customer service.
Awesome job and 10 STARS in my book.
Top Reviewed Specialists At This Dealership
Great experience - Cliffmolett
Best experience I've had purchasing a vehicle everyone was upbeat and sincere I would recommend this dealership to everyone made me feel just as important as anyone purchasing a new vehicle.
It pays back to buy Infiniti - Yaya0778
My family and I took our QX80 for a small service, tight before entering El Paso we got stopped by a sheriff for not having a front plate in the bumper so I decided to call my friend Carlos and without hesitation he said to bring it in. To my surprise we got it back super clean, after a trip it's full of bugs, and a lisence plate on the front bumper all compliments of Fox Infiniti. Thanks to Carlos and his amazing customer service along with the service team!
Very helpful and professional - CarBuyer85
Andrew was willing to work with us and was very professional. He answered all of our questions and got back to us as promised. Great experience.
Amazing experience - Lleija
The staff is beyond courteous and helpful! If you are buying somewhere else, you are definitely in the wrong place! Will never purchase another car from anywhere but here!!
Best customer service i have ever had - Nmurzea
We bought a used chev from Infiniti of Boerne . Mr. Rob armstrong was our sales person. He was very respectful, kind and went the extra mile to make me happy. We ended up having an issue with our car not to long after we bought it. we call mr. Armstrong and He took care of us right away. He went above and beyond to fix the issue . Although a loaner wasn't supposed to be provided to us , he took that extra step to make sure we weren't left without a car. There is not one bad thing i can say about infiniti of boerne. I give them a five star rating and will only purchase vehicles from there dealership.
Great transaction. - RH
Will Bonilla and Patrick Arnold are great gentlemen to deal with. Both are very customer oriented. I do recommend Sewell Infiniti of North Houston without hesitation. Will do business again.
Always the best service. Always. - Tslappey
Infiniti has top notch employees, especially their service department. I can always count on Kenny. Always. There's nothing I wouldn't trust this department with. I highly recommend.
Going the Extra Mile!! - TGraham
Elizabeth was a pleasure to work with and made sure I got exactly the car I wanted. She under promised and over delivered. Thank you!!
Worst experience I ever had - Mitch clausen
The sales manager told me " what is with in tolerance, I don't even know what that means " he is an incompetent kid with an attitude.
I bought my car, great experience.
Then the nightmare started they got me.
First they scratched my car all over detailing it.
Buffed it out 3 times, still looks bad. I was told they can't buff it much more the paint is getting thin they don't know what else they can do.... O yeah and if you by a black car you are supposed to expect a bad paint job because it's black....
Second my steering is off, the sales manager told me it is with in tolerance and that's it..
Third my auto off feature where the car saves co2 at a stop does not work 98% of the time.
I will trade this car in asap and never go back to southwest Infiniti again, I suggest you never go there to start with.
Our Motto: Run Out the Warranty Period--Then Deny the Claim - bravodelta1937
I bought this car at the beginning of March 2016. I thought this dealership was the very best by how they treated me up to the sale. Very quick responses to phone calls and text messages--really quick and very cooperative in every way.
The technician who prepared the car before the sale replaced the fuel tank cap, so apparently he saw a problem with the check engine light and apparently thought that replacing the fuel tank cap would correct the problem. On the 770 mile drive home the check engine light came on (again), and I replaced the fuel tank cap (again) and the dealership popped for the cost. The check engine light came on again, and I took the car to a local repair shop. They checked the evaporative vapor emission control system and replaced two hoses. I am now outside the 30-day warranty period. The check engine light came on again. This time the repair shop did a comprehensive (and expensive--I paid for it) analysis of the evaporative vapor emission control system and determined that the vapor pressure sensor in the charcoal canister was sticking. This component is not available separately; it comes only as an integral part of the charcoal canister, which means that to finally correct the problem, which manifested itself prior to the sale and well within the warranty period, I must replace the charcoal canister.
Because I felt that this problem should have been properly diagnosed and corrected as part of the inspection and preparation before the car was sold to me (instead of simply putting on a new fuel tank cap--twice) and that the replacement of the fuel tank cap a second time during the warranty period acknowledged but didn't correct the problem but simply ran out the clock on the warranty period, I asked the dealership to honor the warranty and to cover the cost of this repair under the warranty.
After I wrote to the dealership twice and made a telephone call (which was not returned) and five days went by, the dealership sent me a text message saying that because we are out of the warranty period, they won't cover the charcoal canister. So once they ran out the clock on the warranty period, they consider themselves to be home free, even though the problem manifested itself both before the sale and during the warranty period but was not properly corrected.
I find that service unacceptable and unethical, and that is why I am writing this evaluation.
Sewell Infiniti for life - LaToya McQueen
I was already a Infiniti owner, but I wanted to trade my car in to get another. But we all know what types of run arounds dealership can give you. But I didn't have that experience, thanks to Allison Cohen. Allison and Rodney Lockett made my new car purchase easy and simple. They were awesome, and at Sewell Infiniti the people are great to their customer's. I have the best service advisor Ryan Cox he's awesome!!!
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,