Quick, reliable, and efficient service - Amy123
Appointment-making is always very easy; the employees are ALL professional and courteous. I am extremely pleased with West Houston Infiniti's service department. I have recommended the dealership to several friends.
Fabulous Service - Satisfied customer
DJ picked me up at the airport and drove me to the dealership to pick up a Cadillac Escalade that we ordered through him. I was taking delivery and needing to drive to Houston that evening to see family I hadn't seen in years so I needed processing to be quick. Besides DJ being a super nice person through the entire process and also a Veteran he had all the paperwork with Two bottles of water waiting for my journey. They educated me on all the bells and whistles the car had to offer and off I went in time to have dinner using the back massage and XM radio all the way! DJ was courteous, efficient and polished. I would highly recommend this brand new dealership and DJ!! He won't let you down!
Good Service makes the difference! - Supersweetv
I was helped by Jose Montes and Nick Lefebvre. Very pleased with their assistance. Fast, efficient, friendly, and HONEST! Thanks guys. "Courteous treatment will make a customer a walking advertisement."
Amazing experience - Sheacee
One I'm the best buying experiences thank you Troy price and Heather did an amazing job. Already planning the next new car for the hubby
AWESOME - wesleylehmberg
Daniel was great! I am still loving my JX35! I will be going back to Gunn Infiniti for another one! Everyone there was professional and friendly...
Years of excellent Service - Dr. O - Houston
I purchased my first Infiniti 8 years ago and I was a young man looking for a sporty sedan. I was treated with respect and given a fair offer with appropriate interest rates given my credit score at the time. I've now obtained my fourth vehicle from Southwest Infiniti and they continue to be a great place to purchase/lease a vehicle. I get all my scheduled services here. The waiting area is always clean and they provide an assortment of hot and cold beverages, and sometimes fresh baked cookies. The staff is always friendly, and if ever I had an issue, they were happy to help resolve it. I recommend this place without reservation.
Dishonest Service Department - kingofcars
This negative review is for the dishonest Service Department. We dropped off an Infiniti M45 because the radio was not working and we wanted to get it reprogrammed. Service Advisor, Robert, called me and told me that in their attempt to reprogram, they realized the radio controls were no good. I went and purchased new radio controls (with the part number he gave me) and took it to him. When I took it to him the technician came out and looked at it, to verify I had gotten the correct part number. When he came out he said that he had told Robert it needed the actual radio control unit (it’s the control unit behind the navigation screen). Robert then looked confused. The technician then said that he would swap that out because he did think it could also make it work since it contained a different module that he had to also program in order for the radio to work.
So we brought him a used radio control unit and after they programmed it, he said the radio control unit was no good. We thought that was kind of odd since the radio was working before we took out the other vehicle but figured maybe it got damaged so we went and purchased another used radio control unit. Robert said the same thing with the second radio control unit that it was no good. So we returned that radio control unit and swapped it with another and took it back to him and he said the third radio control unit was no good! So we went and got a fourth radio control unit from a different place and took it back to Robert for him to tell us again the radio control unit was no good! After the fourth time, we realized two things (A) They are trying to force us to purchase a new radio from them or (B) they improperly diagnosed the vehicle and there has to be another problem other than the radio control unit. We expressed to Robert and the manager how frustrated we were because there was no way that all 4 radio control units did not work especially when we witnessed two of them working prior to taking them up there. Robert and the manager did not care and won’t release our vehicle until we pay them $1000 for the reprogramming! They told us we are just complaining to try to get a discount! Who says that to a customer? Nobody in their right mind would want to pay $1000 for a repair that did not get completed. Currently the vehicle is still in their possession and my lawyer is in the process of filing a formal complaint with numerous consumer organizations which will follow with full legal action.
Our Motto: Run Out the Warranty Period--Then Deny the Claim - bravodelta1937
I bought this car at the beginning of March 2016. I thought this dealership was the very best by how they treated me up to the sale. Very quick responses to phone calls and text messages--really quick and very cooperative in every way.
The technician who prepared the car before the sale replaced the fuel tank cap, so apparently he saw a problem with the check engine light and apparently thought that replacing the fuel tank cap would correct the problem. On the 770 mile drive home the check engine light came on (again), and I replaced the fuel tank cap (again) and the dealership popped for the cost. The check engine light came on again, and I took the car to a local repair shop. They checked the evaporative vapor emission control system and replaced two hoses. I am now outside the 30-day warranty period. The check engine light came on again. This time the repair shop did a comprehensive (and expensive--I paid for it) analysis of the evaporative vapor emission control system and determined that the vapor pressure sensor in the charcoal canister was sticking. This component is not available separately; it comes only as an integral part of the charcoal canister, which means that to finally correct the problem, which manifested itself prior to the sale and well within the warranty period, I must replace the charcoal canister.
Because I felt that this problem should have been properly diagnosed and corrected as part of the inspection and preparation before the car was sold to me (instead of simply putting on a new fuel tank cap--twice) and that the replacement of the fuel tank cap a second time during the warranty period acknowledged but didn't correct the problem but simply ran out the clock on the warranty period, I asked the dealership to honor the warranty and to cover the cost of this repair under the warranty.
After I wrote to the dealership twice and made a telephone call (which was not returned) and five days went by, the dealership sent me a text message saying that because we are out of the warranty period, they won't cover the charcoal canister. So once they ran out the clock on the warranty period, they consider themselves to be home free, even though the problem manifested itself both before the sale and during the warranty period but was not properly corrected.
I find that service unacceptable and unethical, and that is why I am writing this evaluation.
Bad service - Henry Lemus
I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this location used provide first class service but now sewell infiniti in Dallas has changed a lot and for the worst I took my car for an oil change and it took about 15 minutes before somebody came to me and asked if i could be help but that's not all I also took my car to service because it overheat once and they had told me that I had to replace the entire engine which was $10,000 in spending so i decided to take it to a different location and the only problem I have with my car was the gaskets which was fixed for less than $500 so that was a rip off right there I'm not sure if I can trust them anymore because I really was thinking on buying another infiniti.
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,
I was first introduced to Sewell Infiniti of Houston when... - Bigdog3404
I was first introduced to Sewell Infiniti of Houston when Crystal Duong followed up on my Internet inquiry. We arranged a test drive on a JX35 for my wife and I that Sat. Crystal was nothing but helpful. She showed us all of the features on the JX and after the test drive my wife and I both fell in love with the SUV. I asked Crystal if she was ready to sell us the JX but I wasn't going to make it easy. We wanted an emerald graphite exterior with graphite interior and it wasn't on the lot. Back in the office Anthony the sales mgr found one just like we wanted out of state, I figured since it had to be trucked in they would be harder to deal with on the price so I put on my boxing gloves and prepared to do battle. I had done my homework and knew what I wanted to pay and was ready for a long afternoon but within 15 minutes Crystal and Anthony had offered me a terrific deal. This was the first and only time that I truly enjoyed myself while buying a car. Sewell Infiniti has been exceptional after the sale as well, we have even rsvp'd on the technology class they offer to better understand the gadgets. I Would highly recommend Sewell Infiniti to any of my friends and family.