Top notch service - Kristy
I have never experienced this level of service.
Every step from calling my Personal Assisant on the app to picking up my car from the dealership was exceptional.
Great sales, and finance experience - Jsianez
I really went through a great sales and finance experience m, I felt not only were we working together but they were out to find the best deal for my situation. DJ was great and also working with Thanh and Li in finance was an amazing experience to feel that not only was I purchasing a car but they made it feel like they cared about my future experience with Infiniti.
Service - Larry Bonner
The most friendly and professional services from the entire department I have ever experienced. I was met with my advisor and was briefed on the services I requested. Dave also informed me of any recalls related to my vehicle. He gave me an estimate of how long it will take before my vehicle services was completed.
Amazing, from start to finish!! - Riding safe!
Absolutely the BEST automobile purchasing experience every! From the moment we walked in the door, we were greeted with smiles and complete friendliness from all! We ended up purchasing a new QX60 the same day.
Excellent friendly service - Dannybo
I spoke with david nsar on the phone and let him know what i was looking for, set up an appointment and when i arrived he had what i was looking for there waiting for me. Now thats great service!!
Salesman was bad - Notthrilledcustomer2016
I have bought three cars from this dealership. I want to trade my current Infiniti for a new qX60. Went in knowing exactly what I wanted and what I wanted to pay. I don't believe in sitting In a dealership for hours. I told the guy what I wanted. When I wanted to trade in my current vehicle etc. he definitely wasn't pushy as a matter of fact I had to ask every question and practically beg him to help me. He didn't even get my name or contact number. Upon returning the second time to look again. I had to ask three times to go out to the lot to view a vehicle. He reluctantly went with no keys. Had to peek through the windows. He was arrogant and rude. You would think if someone was spending $40 to $50k they would be interested In Speaking to you. His name is Cameron I wouldn't recommend him. Try someone else. Good luck !
Years of excellent Service - Dr. O - Houston
I purchased my first Infiniti 8 years ago and I was a young man looking for a sporty sedan. I was treated with respect and given a fair offer with appropriate interest rates given my credit score at the time. I've now obtained my fourth vehicle from Southwest Infiniti and they continue to be a great place to purchase/lease a vehicle. I get all my scheduled services here. The waiting area is always clean and they provide an assortment of hot and cold beverages, and sometimes fresh baked cookies. The staff is always friendly, and if ever I had an issue, they were happy to help resolve it. I recommend this place without reservation.
Our Motto: Run Out the Warranty Period--Then Deny the Claim - bravodelta1937
I bought this car at the beginning of March 2016. I thought this dealership was the very best by how they treated me up to the sale. Very quick responses to phone calls and text messages--really quick and very cooperative in every way.
The technician who prepared the car before the sale replaced the fuel tank cap, so apparently he saw a problem with the check engine light and apparently thought that replacing the fuel tank cap would correct the problem. On the 770 mile drive home the check engine light came on (again), and I replaced the fuel tank cap (again) and the dealership popped for the cost. The check engine light came on again, and I took the car to a local repair shop. They checked the evaporative vapor emission control system and replaced two hoses. I am now outside the 30-day warranty period. The check engine light came on again. This time the repair shop did a comprehensive (and expensive--I paid for it) analysis of the evaporative vapor emission control system and determined that the vapor pressure sensor in the charcoal canister was sticking. This component is not available separately; it comes only as an integral part of the charcoal canister, which means that to finally correct the problem, which manifested itself prior to the sale and well within the warranty period, I must replace the charcoal canister.
Because I felt that this problem should have been properly diagnosed and corrected as part of the inspection and preparation before the car was sold to me (instead of simply putting on a new fuel tank cap--twice) and that the replacement of the fuel tank cap a second time during the warranty period acknowledged but didn't correct the problem but simply ran out the clock on the warranty period, I asked the dealership to honor the warranty and to cover the cost of this repair under the warranty.
After I wrote to the dealership twice and made a telephone call (which was not returned) and five days went by, the dealership sent me a text message saying that because we are out of the warranty period, they won't cover the charcoal canister. So once they ran out the clock on the warranty period, they consider themselves to be home free, even though the problem manifested itself both before the sale and during the warranty period but was not properly corrected.
I find that service unacceptable and unethical, and that is why I am writing this evaluation.
Bad service - Henry Lemus
I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this location used provide first class service but now sewell infiniti in Dallas has changed a lot and for the worst I took my car for an oil change and it took about 15 minutes before somebody came to me and asked if i could be help but that's not all I also took my car to service because it overheat once and they had told me that I had to replace the entire engine which was $10,000 in spending so i decided to take it to a different location and the only problem I have with my car was the gaskets which was fixed for less than $500 so that was a rip off right there I'm not sure if I can trust them anymore because I really was thinking on buying another infiniti.
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,
I was first introduced to Sewell Infiniti of Houston when... - Bigdog3404
I was first introduced to Sewell Infiniti of Houston when Crystal Duong followed up on my Internet inquiry. We arranged a test drive on a JX35 for my wife and I that Sat. Crystal was nothing but helpful. She showed us all of the features on the JX and after the test drive my wife and I both fell in love with the SUV. I asked Crystal if she was ready to sell us the JX but I wasn't going to make it easy. We wanted an emerald graphite exterior with graphite interior and it wasn't on the lot. Back in the office Anthony the sales mgr found one just like we wanted out of state, I figured since it had to be trucked in they would be harder to deal with on the price so I put on my boxing gloves and prepared to do battle. I had done my homework and knew what I wanted to pay and was ready for a long afternoon but within 15 minutes Crystal and Anthony had offered me a terrific deal. This was the first and only time that I truly enjoyed myself while buying a car. Sewell Infiniti has been exceptional after the sale as well, we have even rsvp'd on the technology class they offer to better understand the gadgets. I Would highly recommend Sewell Infiniti to any of my friends and family.