Third Time Charm - LGS
This was my third purchase with West Houston since 2009. Customer service is excellent and employees are nice and professional. My next Infiniti will also be from West Houston.
Couldn't make deal, will make friend - Bucknguyen
DJ is very good salesman, experience and very enthusiastic to find and help what I need. If I couldn't make a deal, we will make friends
Great service department - Dipsey Doodle
I am a single lady without much knowledge regarding automobile upkeep. I have found Austin Infiniti remarkably helpful in keeping my cars on the road and trouble free. Friendly personnel as well.
Extremely satisfied customer!!! - Mags1025
I have never bought a new car so naturally I was nervous, but Spenser was very helpful and made it easy. We researched for three days and even walked the lot in Sunday. Once we made a decision we got it all done in one day!! I have never been happier with a purchase!
First Class as expected... - MJUSTINHOLLAND
First Class as expected. Just purchased my 4th Infiniti and we could not be more pleased with the exceptional service from our sales consultant Daniel Pelayo and finance manager J.T. Merrill. Highly recommend Gunn Infiniti of San Antonio!
excellent sales presentation - Richtobuy
Melissa Martha of Infiniti was so professional and presenting two test drives. Both vehicles were explained in a nice and enticing manner. Again excellent presentation of brand.
Amazing - Kimberly
Staff was fast and friendly and worked with me to get the best deal.This was my first time purchasing a car and my experience was amazing.
Nick Riley, a great salesman and now a friend. - Ned Y.
My wife and I needed a full sized SUV for our growing family. After months of searching online, I located a Durango at this dealership that was within my budget. I secured financing through my bank (just in case) and purchased a plane ticket Friday morning. The plan was to fly in that Monday, and if everything checked out, hopefully I'd be driving it back to NOLA that day. Unfortunately things did not go as planned, at first. Upon landing I gave Nick a call at Southwest Infiniti, only to find out the Durango in question was sold hours after he left Saturday evening for the weekend. I was disappointed, and upset naturally thinking that I had spent money for nothing. Nick told me he had some good news however, he received a newer Dodge Durango over the weekend. I decided to check it out just in case. I'm glad I did. Long story short, Nick worked with me, and got me into a newer Durango with more features than the original Durango I was coming to see for nearly 5k less than their original asking price, and within my budget. The best part is my wife is happy. Thanks again Nick. God Bless.
Bait and switch - Charlene
I had picked out my car had my credit union send over my buyer certificate already had got a price trade I had the price sheet then when I got there they said it was sold and tried to switch me to a car that was 10,000 more I walked out they also tried to get me to give them my credit card for a hold for my future car that they were going to get me to match my first car then the finance lady tried to bully me to finance with them instead of my credit union told me I was dumb to use them outrageous behavior and tactics.
Our Motto: Run Out the Warranty Period--Then Deny the Claim - bravodelta1937
I bought this car at the beginning of March 2016. I thought this dealership was the very best by how they treated me up to the sale. Very quick responses to phone calls and text messages--really quick and very cooperative in every way.
The technician who prepared the car before the sale replaced the fuel tank cap, so apparently he saw a problem with the check engine light and apparently thought that replacing the fuel tank cap would correct the problem. On the 770 mile drive home the check engine light came on (again), and I replaced the fuel tank cap (again) and the dealership popped for the cost. The check engine light came on again, and I took the car to a local repair shop. They checked the evaporative vapor emission control system and replaced two hoses. I am now outside the 30-day warranty period. The check engine light came on again. This time the repair shop did a comprehensive (and expensive--I paid for it) analysis of the evaporative vapor emission control system and determined that the vapor pressure sensor in the charcoal canister was sticking. This component is not available separately; it comes only as an integral part of the charcoal canister, which means that to finally correct the problem, which manifested itself prior to the sale and well within the warranty period, I must replace the charcoal canister.
Because I felt that this problem should have been properly diagnosed and corrected as part of the inspection and preparation before the car was sold to me (instead of simply putting on a new fuel tank cap--twice) and that the replacement of the fuel tank cap a second time during the warranty period acknowledged but didn't correct the problem but simply ran out the clock on the warranty period, I asked the dealership to honor the warranty and to cover the cost of this repair under the warranty.
After I wrote to the dealership twice and made a telephone call (which was not returned) and five days went by, the dealership sent me a text message saying that because we are out of the warranty period, they won't cover the charcoal canister. So once they ran out the clock on the warranty period, they consider themselves to be home free, even though the problem manifested itself both before the sale and during the warranty period but was not properly corrected.
I find that service unacceptable and unethical, and that is why I am writing this evaluation.
Relationships/Trust in this Dealership ruined - S&C
Bought my G37 from Allision Cohen about 5 years ago and built a great relationship with her and the Sewell dealership family. This caused me to have a great deal of trust in this dealership until recently when I was a victim of hail damage and had to decide where to take my vehicle for repairs. Although I live in Frisco which is quite a ways away from the Dallas Sewell location I decided that I would make the trip and bring my vehicle to the ones that I'd built trust in over the years assuming that they would definitely do things right. I dropped my vehicle off on 7-27-16 with Chris Girard who walked the vehicle with me and assured me that they would take care of it and it should take about 2 to 2.5 weeks max. He also pointed out that one of the dings had caused a little paint chip that was on the left ledge of the vehicle and the back window, however it was in a good place because it shouldn't require that they repaint. I left with the expectation of my car repairs being done with quality and returned to me in a better state than when I dropped it off. During the repair period I communicated with Chris on a number of occasions due to the fact that Sewell requested at least two additional supplements. Upon the request of the second supplement, I made a phone call to Chris to ask why they were requesting this supplement because it was to authorize them to repaint the rear quarter panel of my vehicle. I informed Chris that this is not what we'd discussed and I would rather that they not repaint only a panel of my vehicle because I was worried about it matching the rest of the paint. He assured me that there would be no difference and because my vehicle was black I wouldn't notice it at all. About a week later I received communication from Chris that the paint (which was the last portion of the repairs) was complete and my vehicle was being reassembled. Being that 3.5 weeks had passed by this time and that my Rental period was ending in a few days with my Insurance company, I called Chris to find out when I could expect to pick my vehicle up. He stated that my vehicle was getting ready to go to paint to which I responded, I just received a status from a few days ago that paint was completed and my vehicle was being reassembled. He stated that he must have sent that to the wrong person and apologized but my vehicle hadn't yet been painted. Worried that I would now be responsible for paying for my own rental after what was promised as a 2 to 2.5 week max job has now turned into being over a month I asked Chris if Sewell would be providing me a form of transportation for the remainder of the repair period. He stated he would see what he could do. After about 2 days of my expiration period I received a call from Chris stating that my vehicle was now ready for pickup. My wife and I drove down to pick up the vehicle and was immediately asked to sign the supplement checks. Before signing, my wife asked to see the vehicle. When they brought the vehicle around I went out myself to inspect and immediately noticed that the paint was totally different and noticeable to which I informed the Estimator this is not what Chris promised. I also noticed in several more places where the paint seemed to be chipped or missing. I went back in the lobby and asked my wife to go and take a look. She asked what I saw and I told her I didn't want to say anything because I wanted to see her reaction. She spent about 10 min out with the Estimator and came back in and immediately asked, "What did they do to the car". She felt as I did that our vehicle looked worse now than when we'd brought it in. We expressed our feeling to the Estimator who took me in his office and said we took before pictures so let's look at before pictures. When he pulled the pictures up, I told pointed out how good our paint looked when we dropped the vehicle off and he response was, that just the light and the shadows from the sun. I received a call from Chris on the following Monday and he also tried to justify it by saying that it was like that when we brought it in and threaten to stop paying for the rental car if I didn't bring it in. I escalated it to Sam Weston who to my understand is the GM who also said it must have been that way being that the car is about 5 years old. I'm now in the process of having my insurance company serve as a mediator to see what can be done about our dissatisfaction. Unbelievable....and really sad because my wife and I were also considering the purchase of another Infiniti this year based on the Trust that we thought we'd established with this dealership.
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,
I was first introduced to Sewell Infiniti of Houston when... - Bigdog3404
I was first introduced to Sewell Infiniti of Houston when Crystal Duong followed up on my Internet inquiry. We arranged a test drive on a JX35 for my wife and I that Sat. Crystal was nothing but helpful. She showed us all of the features on the JX and after the test drive my wife and I both fell in love with the SUV. I asked Crystal if she was ready to sell us the JX but I wasn't going to make it easy. We wanted an emerald graphite exterior with graphite interior and it wasn't on the lot. Back in the office Anthony the sales mgr found one just like we wanted out of state, I figured since it had to be trucked in they would be harder to deal with on the price so I put on my boxing gloves and prepared to do battle. I had done my homework and knew what I wanted to pay and was ready for a long afternoon but within 15 minutes Crystal and Anthony had offered me a terrific deal. This was the first and only time that I truly enjoyed myself while buying a car. Sewell Infiniti has been exceptional after the sale as well, we have even rsvp'd on the technology class they offer to better understand the gadgets. I Would highly recommend Sewell Infiniti to any of my friends and family.