Perfect from the greet and back to the street - Wheels up
Great people throughout the service chain, completely organize process, comprehensive communication and delivery as stated with all items to perfection. Thank you West Side Infinity
Q60 Experience - Bobmc
Finally decided to purchase either a Lexus RC or an Infiniti Q60. Went to test drive both and was upfront with each sales team of our intention. Both teams were professional and courteous, but the Q60 won due to the car, the sales team and the dealership. Ended up being the 2nd car we purchased fro Crest Infiniti and in particular DJ Johnson. DJ knew the product, listened to our discussions and found the right car.
Great experience - Cliffmolett
Best experience I've had purchasing a vehicle everyone was upbeat and sincere I would recommend this dealership to everyone made me feel just as important as anyone purchasing a new vehicle.
It pays back to buy Infiniti - Yaya0778
My family and I took our QX80 for a small service, tight before entering El Paso we got stopped by a sheriff for not having a front plate in the bumper so I decided to call my friend Carlos and without hesitation he said to bring it in. To my surprise we got it back super clean, after a trip it's full of bugs, and a lisence plate on the front bumper all compliments of Fox Infiniti. Thanks to Carlos and his amazing customer service along with the service team!
Amazing experience - Lleija
The staff is beyond courteous and helpful! If you are buying somewhere else, you are definitely in the wrong place! Will never purchase another car from anywhere but here!!
Patient - Starfire95
Patient and understanding of the customer demands. Found a deal that was able to work with needs. Appreciate the complementary burger after waiting for so long and courteous.
Top Reviewed Specialists At This Dealership
Best customer service i have ever had - Nmurzea
We bought a used chev from Infiniti of Boerne . Mr. Rob armstrong was our sales person. He was very respectful, kind and went the extra mile to make me happy. We ended up having an issue with our car not to long after we bought it. we call mr. Armstrong and He took care of us right away. He went above and beyond to fix the issue . Although a loaner wasn't supposed to be provided to us , he took that extra step to make sure we weren't left without a car. There is not one bad thing i can say about infiniti of boerne. I give them a five star rating and will only purchase vehicles from there dealership.
Excellent and hassle free. - T. Horne
Very good dealership...the employees were courteous and professional. The buying process was quick and easy. We were in and out of the dealership quickly.
Best salesperson - Anjaansam
He helped me with the car I want and made it easy to purchase. From the start, he told me the pros and cons of the car I want and how pros outweigh the cons.
Our Motto: Run Out the Warranty Period--Then Deny the Claim - bravodelta1937
I bought this car at the beginning of March 2016. I thought this dealership was the very best by how they treated me up to the sale. Very quick responses to phone calls and text messages--really quick and very cooperative in every way.
The technician who prepared the car before the sale replaced the fuel tank cap, so apparently he saw a problem with the check engine light and apparently thought that replacing the fuel tank cap would correct the problem. On the 770 mile drive home the check engine light came on (again), and I replaced the fuel tank cap (again) and the dealership popped for the cost. The check engine light came on again, and I took the car to a local repair shop. They checked the evaporative vapor emission control system and replaced two hoses. I am now outside the 30-day warranty period. The check engine light came on again. This time the repair shop did a comprehensive (and expensive--I paid for it) analysis of the evaporative vapor emission control system and determined that the vapor pressure sensor in the charcoal canister was sticking. This component is not available separately; it comes only as an integral part of the charcoal canister, which means that to finally correct the problem, which manifested itself prior to the sale and well within the warranty period, I must replace the charcoal canister.
Because I felt that this problem should have been properly diagnosed and corrected as part of the inspection and preparation before the car was sold to me (instead of simply putting on a new fuel tank cap--twice) and that the replacement of the fuel tank cap a second time during the warranty period acknowledged but didn't correct the problem but simply ran out the clock on the warranty period, I asked the dealership to honor the warranty and to cover the cost of this repair under the warranty.
After I wrote to the dealership twice and made a telephone call (which was not returned) and five days went by, the dealership sent me a text message saying that because we are out of the warranty period, they won't cover the charcoal canister. So once they ran out the clock on the warranty period, they consider themselves to be home free, even though the problem manifested itself both before the sale and during the warranty period but was not properly corrected.
I find that service unacceptable and unethical, and that is why I am writing this evaluation.
Worst experience I ever had - Mitch clausen
The sales manager told me " what is with in tolerance, I don't even know what that means " he is an incompetent kid with an attitude.
I bought my car, great experience.
Then the nightmare started they got me.
First they scratched my car all over detailing it.
Buffed it out 3 times, still looks bad. I was told they can't buff it much more the paint is getting thin they don't know what else they can do.... O yeah and if you by a black car you are supposed to expect a bad paint job because it's black....
Second my steering is off, the sales manager told me it is with in tolerance and that's it..
Third my auto off feature where the car saves co2 at a stop does not work 98% of the time.
I will trade this car in asap and never go back to southwest Infiniti again, I suggest you never go there to start with.
Sewell Infiniti for life - LaToya McQueen
I was already a Infiniti owner, but I wanted to trade my car in to get another. But we all know what types of run arounds dealership can give you. But I didn't have that experience, thanks to Allison Cohen. Allison and Rodney Lockett made my new car purchase easy and simple. They were awesome, and at Sewell Infiniti the people are great to their customer's. I have the best service advisor Ryan Cox he's awesome!!!
I recently leased an Infiniti ex 35 after several flyers... - Michcabg
I recently leased an Infiniti ex 35 after several flyers mailed to my address offering me a much lower payment I decided to contact the dealership trying to upgrade. On the first attempt the salesman never got back to me and on the second attempt when I asked if I should talk to another salesman he texted me back with some outrageous deal. After contacting another dealership they assured me I was taken advantage of at Bert Ogden Infiniti. I cannot stand dishonest people,
I was first introduced to Sewell Infiniti of Houston when... - Bigdog3404
I was first introduced to Sewell Infiniti of Houston when Crystal Duong followed up on my Internet inquiry. We arranged a test drive on a JX35 for my wife and I that Sat. Crystal was nothing but helpful. She showed us all of the features on the JX and after the test drive my wife and I both fell in love with the SUV. I asked Crystal if she was ready to sell us the JX but I wasn't going to make it easy. We wanted an emerald graphite exterior with graphite interior and it wasn't on the lot. Back in the office Anthony the sales mgr found one just like we wanted out of state, I figured since it had to be trucked in they would be harder to deal with on the price so I put on my boxing gloves and prepared to do battle. I had done my homework and knew what I wanted to pay and was ready for a long afternoon but within 15 minutes Crystal and Anthony had offered me a terrific deal. This was the first and only time that I truly enjoyed myself while buying a car. Sewell Infiniti has been exceptional after the sale as well, we have even rsvp'd on the technology class they offer to better understand the gadgets. I Would highly recommend Sewell Infiniti to any of my friends and family.
Infiniti Sales Manager