Texas Scion Dealers

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Demontrond Toyota - Texas City, TX

On 11/11/2009 10:30:18 AM tskinns wrote:
I purchased a new Camry from DeMontrond and was amazed that they where much cheaper then the big city dealers. They also treated me with respect and valued my time. I recommend this dealer to anyone looking to buy a new Toyota. Ask for the manager Tom he was great, straight to the point without all the b.s.

Texas Toyota of Grapevine - Grapevine, TX

On 11/9/2009 4:05:50 PM unhappysachse wrote:
I did have an ok experience buying the car from the sale person, but I cannot say I have been very satisfied with the service I've received from the service team. Here are the reasons why:

1- When the car was delivered, the gas tank was only 1/3 full. I was told the gas pump was broken that day, and was promised the next time I would be at the dealership, they would fill the tank for me. I have been back to the dealer 4 times since, but that promise has never been fulfilled. Below are the times I came back to the dealer:
-- 2 days after the purchase to drop off the cashier check to pay off the car
-- about 1 week after the purchase to pick up the license plates
-- about 2 weeks after the purchase to have the bodyside molding installed
-- 6 months after the purchase to have the first oil change

2- Upon delivering the car, I was also promised that the first oil change service would be free if I bring the car back to Texas Toyota of Grapevine. Just last month, when I brought the car in for the first service, to my surprise I was charge $60 for it. Some friends of mine who recently purchased new cars from other Toyota/Nissan dealers all had their first oil change free of charge + full tank of gas.

3- When my car was returned after the first service, the technician who worked on my car left a stain on the front passenger seat.

4- My last complaint is about the fact that my old car which was traded in at the time of the purchase of the 2009 TOYOTA HIGHLANDER was used to run the Toll Tag (at least) 4 times the following week. Since the old license plates were still on the car, I was billed for the fees. Fortunately, I have an account with NTTA; otherwise, I would have been charged with other violation charges for running the toll. Whether it was Texas Toyota personnel or other car whole-sale company's personnel committing these violations is irrelevant to the fact that operation of your dealership should never cause customers such problem.