51 Utah Ford Service Centers

I went for an oil change and tire rotation because I am - dr.maureen.murphy

I went for an oil change and tire rotation because I am traveling across the country soon for a new job. Nervous about the new job, late for a zoom call and too many people in line in front of me. I had an appointment so I would not be late! I wasn't late and they communicated via text and call so I knew the status - excellent service! I felt heard. I respect their expertise. Highly recommend!

Jerry Seiner maintenance folks are very knowledgeable and - travelingtim

Jerry Seiner maintenance folks are very knowledgeable and friendly. They do a fantastic job on regular scheduled maintenance as well as any other tasks your vehicle may require. They are still the best price for diesel oil changes.

I stood there for a service of break down. - Frank

I stood there for a service of break down. In a short time there find a solution for a spare part - maintanance and service. I will say that I was on Travel and alone 2 days in the town

Kevin kept me informed throughout the day on the progress - Jrose1130

Kevin kept me informed throughout the day on the progress of my vehicle. The service department stayed late to finish up all the services I was in need of. definitely recommend!

Reese is awesome advisor very responsive, and super - leonardozavala93

Reese is awesome advisor very responsive, and super helpful. I would recommend going there anytime.

Spencer the person that helped me was very thorough and - Daviddeckerreview

Spencer the person that helped me was very thorough and polite. He communicated with me on exactly what was happening with my car.

I had a problem with my remote key fob not working after - Peter

I had a problem with my remote key fob not working after battery replacement. I called the service department and they were able to get me in quickly. Matthew in service took care of the problem within a few minutes and did so at no charge. Very friendly and great customer service. Thank you!

BEWARE IF YOU TAKE YOUR CAR IN TO BE FIXED HERE. - Zach

BEWARE IF YOU TAKE YOUR CAR IN TO BE FIXED HERE. I TOOK ONE OF MY COMERCIAL VANS INTO THESE GUYS WHEN I TOOK IT IN IT RAN GREAT BESIDES EVERY SO OFTEN IT WOULD JOLT A LITTLE BIT SO I TOOK IT IN. THEY SAID IT WOULD BE $1800.00 TO FIX I THOUGHT THAT WAS HIGH BUT I SAID GO AHEAD AND FIX IT. FOUR DAYS LATER THEY CALLED ME AND SAID IT WAS FIXED. I WENT AND PICKED IT UP AND IT IS ALL MESSED UP ITS JOLTING NONE STOP SO I TAKE IT BACK THEY KEEP IT FOR ANOTHER 2 DAYS I GET A TEXT THAT SAYS THEY SNAPPED OFF A BOLT AND ITS GOING TO BE ANOTHER 3500.00 I WAS IRRITATED BUT I KNOW MISTAKES HAPPEN SO I WENT DOWN THERE TO LOOK AT IT HE SHOWED ME ONE BOLT THAT SNAPPED OFF SO I AGREED TO THE ADDITIONAL 3500.00 LETS JUST GET IT FIXED THEY SAID OK. A DAY LATER THEY CALL ME AND SAY WE JUST SNAPPED OFF 2 MORE BOLTS ITS GOING TO BE ANOTHER 35000.00 ONTOP OF EVERYTHING ELSE AT THIS POINT IM LIVID SO I CALL THE SERVICE MANAGER AND TALK TO HIM DIRECT AT THAT TIME HE WAS SOMEWHAT PROFFESIONAL I THOUGHT WE WERE ALL ON THE SAME PAGE I WOULD BE WILLING TO PAY 6500.00 HE SAID HE WOULD CALL ME MONDAY THE NEXT THING YOU KNOW THEY TEXTED ME AND SAID ITS GOING TO BE 8500.00 I SAID NO WAY SO NOW IM LEFT WITH A WORK VAN THEY DESTROYED THE WHOLE ENGINE ON IM GOING TO HAVE TO HAVE IT TOWED OUT OF THERE NOT RUNNING. ON A POSATIVE NOTE I HAVE ALL CALLS AND TEXT MESSAGES RECORDED AS WELL AS ALL OF OUR CONVERSATIONS SO THEY WILL BE LIABLE FOR ALL COURT COST AND LAWYER FEES ONTOP OF DESTROYING MY ENGINE. IF ANYONE ELSE IS READING THIS AND HAS OR IS GOING THROUGH THIS WITH THIS DEALERSHIP PLEASE REACH OUT TO ME 801-888-5474 OR MY LAWYER. THANKS . I HOPE THIS IS JUST A CASE OF A BAD TECHNITION BUT FORD SHOULD BE MUCH BETTER ESPECIALLY WHEN IVE BOUGHT 6 FORD TRANSIT VANS AND IVE SENT THEM TONS OF WORK FOR MY FLEET.

Take time to care - Russ Hansen

I recently bought a Honda Accord from Forrest Motors. They are great guys low pressure you can tell they really care about what they do. My whole time working with them I felt like they really cared about my situation and where very personable. I WILL BE buying from them again.

I would like to thank the service department at Heritage... - Jack

I would like to thank the service department at Heritage Ford in Vernal Utah, stopped by there dealership this morning. Had a plastic air scoop off my 2019 Ford Explorer re installed. With in 5 minutes they got the job done. I am from out of town, Thank you again for helping me out. Jack Rasmussen.

Crandall is a fabulous no pressure, customer focused... - coleman

Crandall is a fabulous no pressure, customer focused dealership. We bought an 04 Explorer (great price) through them and have had it maintained there ever since. They've always stood behind their work and never tried to gouge us. In fact, as an example, I had a rear light bulb burn out and went into parts to get one. Just gave it to me w/o charging. Will probably look to buy a new car in 2010 and that will be where we go back to.

Thank you - Pbrider

The service advisor was very helpful got me a great deal plus he helped me to get snacks since I had my dogs with me. .

Where do I even begin? This has been the craziest week... - Erika P.

Where do I even begin? This has been the craziest week and my oil light turns on to 10%. I call to make an appointment with Ken Garff Honda, which was so easy and the people were more than helpful, when I accidentally showed up to Ken Garff Ford, Larry (who works in service) explained to me where Ken Garff Honda is, but was more than delighted to take my car in to do an oil change on my car! I was very confused on locations, and to have someone take you in and help you is the best feeling. I was receiving texts about my car and the wait time was so much faster than what I was initially told! The staff is more than friendly and as I was walking around, multiple people came up to me asking if everything was being taken care of! Thanks Ken Garff and especially Larry for the major help! I greatly appreciate it! Ken Garff also has a very clean atmosphere, during COVID!