DO NOT DO BUSINESS HERE! - BJF
DO NOT DO BUSINESS HERE!!!! I once said years ago that I would never purchase another vehicle from this establishment but thought since it has changed a bit, I would try again.... Well needless to say I will never buy another vehicle from this establishment. Our car salesman was amazing, and we think the world of him. The financial team and managers are a different story then the service department is horrendous. First of all we should have walked out when the financial team was getting our paperwork together and a well known local business man came in and they stopped helping us and asked us to come back the next day so they could be at his beck and call. Hmmm strike #1 on professionalism. Then we buy this truck and have had nothing but problems with the springs in it. Only to be told it is our fault because we oil under coated our vehicle and they don't recommend doing that. They charge me to look at the vehicle and tell me nothing is wrong with it and to wash off our oil undercoating. So waste our money so we can have a rotted out xxx in a couple years to buy a new truck. Nah I'm good. They pressure washed the oil undercoating then said the problem was fixed. Thanks for wasting my money. Low and behold we are back because the persistent noise is back once again, we are accused of going and getting our truck oil under coated again (which is not true) and we are costing them money. We bring it to our own mechanic and in 3 minutes he tells what the problem is and he calls auto mall himself and talks to them. They agree to replace the part but are not happy about it because we are wasting their money. Fully warranted truck. It had 5 miles on it when we drove it off the lot and only has 12k on it now a year later. We have been doing this for the last 4 months. We had to schedule a time when we could leave the truck there for a few days. While I'm there fuming because they are an absolute joke and try talking down to me because I'm a female, I see there google reviews scrolling by on a big screen. I ask them if they are honest with their customers and let the negative reviews scroll across that screen? He was appalled and even said, and I quote "We do not show the negative reviews because they hurt our business and we don't want people to see them." Then says to my husband when he went back in to get the paper "Please beg her not to leave a bad review as it doesn't look good for us!" Strike 2 because no matter what you should be transparent and honest. Now we have scheduled our oil change and a time for them to fix the spring, wouldn't you know that once again we are accused of going to get another oil undercoating. I don't know about any of you, but I can assure you that I would not be throwing money away on oil undercoating's. So, we left yet again without anything being fixed and another paper that says dirt and the oil undercoating are causing the problem. They just do not want to do the work because they would lose a little bit of money. They are a terrible establishment and want to hear nothing about actually helping you and having satisfied customers as long as people continue to line the pockets of the owner. I will never purchase another vehicle from them and I will never recommend anyone to either. They entire place is shady and just out to screw anyone over.
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