12 Vermont Subaru Service Centers

It seemed a problem I was having with my car had not been - cookroad

It seemed a problem I was having with my car had not been resolved, and the service department went (literally) out of their way to further investigate and test the vehicle to see if anything else needed to be done … it didn’t, and I was impressed with the depth of their look.

Excellent service department. - andyf

Excellent service department. They fix the car correctly the first time, every time. Andre, a service advisor, is wonderful. He's great at explaining things and advocates for the customer.

A huge thank you to Burlington Subaru for helping with my - mouchie1961

A huge thank you to Burlington Subaru for helping with my Crosstrek! I am from Connecticut and was up visiting for a family funeral. I called on Saturday and spoke to Cameron. He was so kind and called me back on Saturday after a while as he was trying hard to come up with a plan to help. He called me again on Monday morning to say he had spoken to the service manager who said they could get the work done today. I worked with Kelly, who was also very kind, and helpful. I highly recommend Burlington Subaru for their follow through and kindness at a difficult time. Thank you again, Cameron!

My first and last visit was a disaster! The so called... - Subiegurl

My first and last visit was a disaster! The so called mechanic did not clean his mess after fixing a airbag recall, left his tools in my car, I will say that is the first time some rookie left his tools behind. What a joke!

I had the car delivered to the dealership in early... - vtschrauf

I had the car delivered to the dealership in early afternoon due to what turned out to be wheel bearing failures. Angy got back to me soon after the techs had a chance to determine the problem. She explained what the problem was and what was involved to fix and even when it would be ready to be picked up. When I came to pick it up it was already completed and Angy again was helpful and things were promptly taken care of.

People set the standard for any business. Holly in... - Jerry Hansen

People set the standard for any business. Holly in service is very professional and personable. She is a pleasure to work with. Jerry Hansen

They were very nice to deal with , answered all my - Fallcolors

They were very nice to deal with , answered all my questions I would go back

I dropped my car off on Saturday 8/6 for inspection pick - mhurlburt1990

I dropped my car off on Saturday 8/6 for inspection pick up for my car was delayed three times. When I called to check the status on Monday it was a small issue of whether I wanted an aftermarket wheel bearing put in. Then later that day I was surprised to get a call saying the warranty on my car no longer covered anything due to mileage after being told it would cover everything but the brakes and oil change. Which I had to remind Clara about the oil change multiple times. Clara asked if I just wanted done what was needed for inspection. I asked what the total of fixing everything would be including the things that didn’t fail but were not in the best shape and she said 1200 roughly but that’s before taxes and I do have a coupon for the wheel bearing. I bit the bullet and said fix everything. When I called Tuesday morning to make sure there were no other issues Brenda answered the phone and she was a real delight. In fact, she just asked me to call back the next day because Clara wasn’t in. Which okay but I need to know about my car today because I am supposed to pick it up Wednesday morning. Which even after saying I work nights, they expected me to pick it up at 2pm. I called Wednesday morning spoke with Brenda again because Clara was still out. The car was on the lift and should be done by noon. I had a funeral to attend and work to get to that night noon was not a good time. I asked if I could just pick the car up Thursday morning. Brenda seemed to feel this was a personal but still got clearance from her supervisor. I got to Twin City Thursday morning to pick up the SUV. Clara was in and the lobby was full. Clara happened to be the one available to help me and upon seeing me goes “Oh, let me check and make sure your oil change is done” which translated into I never added it to the paperwork and now that I am seeing you I remember. According to Clara, “They’re waiting on a filter and it should be here around noon you can keep the loaner for the night and come back tomorrow or stop in later”. I am just annoyed and over everything I just want my car. She was going over the final cost of everything and it came in less than expected at 900ish. She showed me the discount on the wheel bearing and while it wasn’t a lot, I really appreciate any savings. Amongst all this she said, “I also added a quote for the other parts as well”. To which I was confused and said, “Wait did you only do the brakes?” she said, “No no we did more.” By more she meant they did the wheel bearing. They did not do the extras I requested get done, that THEY said were going bad. When I voiced this, she said, “Oh, I didn’t know when you said do everything you meant that too. If I had known I would have told you it’s a waste of your money and just comeback in 6 months to get them fixed, then”. I get things occur and part delivery isn’t with in their control. I get it that the mileage on my car is not in their control either. You know what is? Checking to make sure there’s a warranty still, adding the oil change to the paperwork, doing all the work that was asked, not just asking someone to call back the next day because you don’t want to deal with the situation, respecting my time as a person, especially after I made my difficult schedule clear. I did not go to the dealership on a Saturday because it’s fun I went because it’s my only time off. It is not your choice to make whether it is a waste of my money to have everything fixed on my car. I am allowed to have plans and Since Saturday 8/6 life has been on hold waiting to see when my car would be done so I could try and make time to pick it up. Done on Monday like originally stated? Nope. How about Tuesday like stated? Nope. Ready by Wednesday morning? Nope. How about I pick it up Thursday morning instead? Did you want all the work done to your car you asked for? Too bad. Then on the service paperwork that recaps everything done, in the note section it says, “Small oil leak right side of the motor have checked at next oil change”.