Excellent and Professional Service - French,Cheryl123
Great experience. Did not feel pressured to buy. Made to feel comfortable and was treated courtesly during the whole transaction. Answered all of of our questions.
The way car buying SHOULD be! - Brandi Hughes
My husband and I came in looking to buy a new 2016 Ford Focus ST. We met with Dave who asked us what we were looking for and what our main goal with purchasing this car was. He didn't waste any time, showing us the car and starting paperwork. He made sure that we got the car we wanted and met our main goal! He was very knowledgable and helpful throughout the whole experience. We never felt pressured, or that we wouldn't be able to get what we wanted. In financing we dealt with Niki, who was also extremely helpful. She made us feel very comfortable with our purchase and explained everything thoroughly for us. All in all, our experience was amazing and we will DEFINITELY be coming back for any future purchases. Dave was phenomenal and made us excited about buying a new car, as it should be!! Thank you Dave, Niki, and the entire dealership for such an awesome experience and for helping us meet our goal!
Best new car experience EVER! - Nice Diane
I have been a FORD customer for many years. Yesterday, I went to the Sheehy dealership in Ashland, Va. My salesman Darrell McKinney met me immediately, showed me all the available inventory taking note of what I did & did not want and found me the perfect 2017 Escape Titanium. He was courteous, knowledgeable, and a pleasure to work with. Vinnie Ingarra, the finance manager was also outstanding at his job. He too was courteous, and worked his magic to get me the best deal possible. By far this was the best buying experience I have ever had. I will tell all my friends to come there to purchase their new or used cars. The Sheehy management should be proud of the beautiful dealership and wonderful staff of employees working there. Thank you!
Happy customer - JenHasANewEscape
I did my research before I left to find a replacement for my old minivan. Richmond Ford West offered better rebates, dealership warranties, and general incentives than my local Ford dealership. So, for a better price I am getting state inspections for life, shuttle service, and 100,000 mile parts warranty. Our sales consultant, Dana Bishop, was awesome. She was attentive, accommodating, and best of all acted like a nice person rather than a car salesman! I didn't feel pressured by any upselling from Dana. However, I went on a Sunday when only one person was overseeing financing. From that end it was time consuming and there was pressure to buy those ever present extra warranties. Despite, I will definitely recommend this dealership and Dana Bishop to my friends in the future.
No haggle prices. - SethL1
Was window shopping online and stumbled on Koons website by chance. After I saw their F150 prices, I spoke with a salesmen and drove an hour that same day. This was only my 2nd brand new vehicle to buy, but with prices on new trucks lower than most used trucks, I couldn't resist.
Treated well and with respect - Soccrnut
I would highly recommend Duncan to anyone looking for a vehicle. My family and I were treated with respectful and friendly service. Steve Price and Shawn Allen worked to find my best options and did not try to push me into anything that would be a stretch for me.
I never felt pressured nor was I made to jump through hoops and was treated very well. I will be a return customer.
Very happy with service - kara73
I went in for service and walked out with a new to me truck. Thank you Justin and staff for working hard to get me in my truck. I love it!
Good buying experience - rgburnie
Laquisha was a great sales person, quickly understood what we needed, lined up some options and we had the decision made in an hour! I'd recommend her to my friends.
Purchasing new vehicle - Joan E Kim
We were able to find the vehicle that fits with our need at Ted Britt Ford and were very pleased with in overall area especially with the sales person, Jim Murphy.
Best car buying experience EVER! - Jason Stocknoff
I worked with Joe Britt and Brian Hull and this was the best experience I ever had buying a car. Their customer service is better than any other dealer I have ever worked with, and because of it I drove over an hour each way from Baltimore, MD to Fairfax, VA to buy a car and I have a Ford store 3 minutes away from my house. I am also having my father drive down from Philly to buy here at Ted Britt Ford and that should say something. For all the customers who primary focus is customer service I suggest speaking to or visiting Ted Britt Ford in Fairfax before any other dealers.
Not your typical car sales experience - Rachel A.
We purchased our first new car through Chappy in 2012. We had a great experience with him. He is easy to talk to and he doesn't push you to buy anything. So when we were ready to look at another new car, we went right back to Chappy. We worked with him as well as his son, Chip. His son is working his way through law school and is just as easy to talk to as his father. Chip took us to test drive different cars and had a vast knowledge of each car we drove. It was a pleasure to work with Chappy and Chip. They answered all our questions (face-to-face, text, and email) with patience and professionalism... and we had a lot of questions! We purchased our car through Chip. We highly recommend seeing Chappy or Chip if you go to the dealership! Don't pass up the fancy starbucks machine in the waiting room, it makes a mean latte :-)
Great experience - Timothy Harris
Great experience Souf and Tim were class acts. Very professional. They got me in and out in just little over 2 hrs in a brand new f150. Showroom was comfortable and i felt at home. I will def be a return customer.
Excellent - JanetD
Every time I have taken my vehicle in for service I have received excellent service and Adam Zandi takes care of everything. Highly recommend Adam
New F-150 4x4 - Sally Kenyon
Isa Saunders is a great salesperson who took very good care of us during our recent purchase this past weekend. We have purchased a few cars from Hall Ford in NN and Isa has always been the best to work with.
My new car had issues, but Jerry's Management took care - PHDFlexOwner
I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences.
In my lifetime, I have purchased four cars from different dealerships: my first was a gently used Toyota Camry, the second was a gently used Jeep Wrangler, the third was a gently used Cadillac Escalade, and my most recent was a brand new 2015 Ford Flex from Jerry's Ford.
This was a monumental moment in my life, as I had never purchased a brand new car. The salesman and manager did everything to make sure I got the car model I wanted and the payments I needed. It wasn't until after I walked off the lot that everything went south.
I immediately noticed there was a defect in with the passenger visor (the screw was jetting out). The manager said he would have it fixed (free of charge) and even offered me a free car wash for my time (I tipped the car wash people $20 for doing such a great job).
The service department operates during business hours and I didn't want to take off work, so I postponed getting it fixed. Next thing you know (three months after my purchase), the steering wheel of my "new car" starts making a grinding sound when I turn and the breaks start sticking and making grinding sounds as well.
I was so upset! This was supposed to be a brand new car, my first, but one thing after another was falling apart! I called the service department, obviously upset because I'm making payments on a "new" vehicle that has had more issues than ANY other used car I have purchased combined!
At first I didn't receive adequate customer service from the service department. However, the manager got involved and took care of EVERYTHING. He personally supervised the repairs and ensured that the quality of customer service improved.
I am now confident that if anything goes wrong with my new car purchase, Jerry's team will take care of it! I still love my car and I'm glad I made the purchase.
Excellent - Nicole831
I purchased a new vehicle from Sheehy Ford of Warrenton last week. The service provided by Kim Hensley and Chris Ricketts was outstanding. They were knowledgeable and accommodating, and my experience there was the best car buying experience I have ever had.
A Salesman you can trust - debby
I just bought a car today from Berglund Ford/Mazda and it was a very good experience all
the way around. The salesman, John Templeton, was extremely helpful, listened to what I wanted and could afford, and did not keep me at the dealership all day. I got the car I wanted at the price I wanted. I will recommend him to my friends as a car salesman you can trust.
"Awesome Car Buying Experience" - Ashley
My husband and I have purchased 3 vehicles through Bill Talley Ford and have been very pleased with every purchase. Billy Nunally has been very helpful and is an awesome sales man. Everyone has been great and very pleasant.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
My experience with Hardee Ford - James.h.randolph
I had an amazing experience with Kevin Smiley of Hardee Ford! He took time after hours to accommodate my busy schedule. He met with me on several occasions to help me with my decision.
He didn't call me and bug me like a lot of car dealers have done to me in the past. He also didn't try to push a vehicle on me that I didn't want. I told him what I wanted and what I expected, and he delivered! I have purchased 6 vehicles in my life and this was by far the best experience yet. He, and the Hardee Ford staff really set the bar high with this one! I have been banking with a certain bank for 8 years and they were able to beat my banks rates!!!!
Now I'm riding clean in one of the baddest trucks in my town!
I will never do business anywhere else!
Good people - cornell
Everyone there was so friendly. It was a pleasure doing business with you Sam. Great job. If i am ever in the market for another car i will come see you. Thanks again.
I'm a fan! - leslie123
After doing months of research, I purchased a used vehicle from Marlow Ford in Luray in December. From the moment I stepped on the lot, I was treated like family. Bob
went above and beyond in securing me a great financing package. I ran Lori ragged test driving at least 8 cars, just to be sure I was happy with my selection, and never once did I feel like I was asking too much. Finally, Jeremy, the Sales Manager was open and honest and allowed me to feel that I was getting the most fair price they could offer, I felt confident that I was making a sound purchase, which is so important. The service department was also friendly, helpful and expedient. I had an issue with the parking brake and they fixed it promptly and expertly. I appreciate the great team in Luray and I am new loyal customer.
Friendly & no pressure experience - ViennaGL450
I've bought 2 trucks from David & Tom ( the owners ). It's nice dealing with people who remember you when you come in, & treat you like a human being. When I bought my 2nd car ( a new Fusion ) they took the time to answer all my questions, & gave me a great trade-in value on my the first car I bought from them.
Experience - donna1
Work was done timely and every thing checked. Courteous workers and very good dealership to work with. If there is a problem and you call they take care of it in a timely way.
Great and Fast Customer Service - TamiK97
I took my Explorer for inspection at Parrish Ford. When I arrived I asked last minute if they could also do an oil change for me, and they said no problem. Tom, the new Service Manager was short handed that day but got me in and out efficiently. Unfortunately my car failed inspection due to tires. He offered me a great deal on tires, but my tires were under warranty elsewhere so I got new tires and returned the following week to get reinspected. Overall, great customer service and quick customer service. I will be returning!
Best dealership! - LCM
I would highly recommend Riggins Ford for both purchasing a vehicle and service. They have never failed our family. We have purchased two vehicles from them and plan to purchase the next from Riggins. The service team is the best in terms of knowledge and fair price. You feel like you are part of the Riggins family when you deal with them.
The best dealer service I've ever had - CVP71
Over the years I have owned, Chevrolet, Volvo, Dodge, Toyota and Ford cars or trucks. Most were serviced at their respective dealerships. A few months ago I made a life change and decided to rid all debt I could and that meant, among other things, selling my cars that had loans. I mention this because I made a budget of $5k to buy a used car.
I searched and did a lot of research and found a Crown Victoria I liked. It was in very good shape and not very old. It ran well and when it came time for service I stopped into the service area and made an appointment with Dan Zadory. The whole experience was excellent. I expected fluids and maybe some other consumable things to be needed in the service, but only had fluids needed and overall a tune up. They checked the car out and verified it was in the condition it seemed to be. It is!
I took a vacation from Louisa to Boston last week, just after the service, and the car feels like new!
10/10 I will visit again and again.
informative, no hard pressure sales - Teacher
Caine came out and greeted me and offered assistance. No pressure. When time to take a selected vehicle for a drive, no pressure. When returned, Caine answered questions. At that point, had I elected to trade, I could have traded and "mailed" title back to Myers Ford. This was no doubt, the best stop at a dealership and interaction with a car salesman.
Best car buying experience ever! - BigFamilyinCarolina
Brandon Cline was our salesperson & he couldn't have been a more perfect fit for us. As soon as we learned he served eight years as a U.S. Marine I felt like we could trust him. He worked with us on all levels to make sure we were happy.
Danny Hutchinson & Terri Basconi were very helpful also in making sure we were satisfied with our purchase & our experience at Nelson Ford!