Very Attentive and Great Experience - Doug
Great experience, start to finish the same day. I would recommend and will buy there again when I need another truck. Thanks for the new truck.
Fred Chennault Nice work. - Explirer
Super great person good advice for my good dicision, really good customer services, he knows every deteals about the car, he do his best for the best regimendation ans working hard for find everything matched with I want.
2016 E-350 - Michael Allen Barksdale
I Already had it set in my mind to buy a new van but didnt know where I would purchase it. I talked with my family which have bought from you guys before so I came to Ashland to see what i had to pick from. Kerry showed me the vehicle I wanted and helped tremendously with me being able to drive away in new vehicle that night. He was very nice and no pressure on me. Helped me with what i needed and got back to work in my new E-350 cutaway. Very professional, new what he was talking about, very nice, and was there for every question along the way. Best experience buying a new car that I have ever had. Thanks Kerry and I will see you next time im shopping for a new/used car.
Fantastic Service - Jake Maier
The service was fantastic; from Sam, Dana, and Joey, to everyone who helped throughout the entire car buying process. Thank you for the great vehicle and excellent service.
Fast, polite, and proactive. - Walter xyz
I am informed what needs to be done on my car and the messages are accurate and on time. The employees are friendly and the service is very good and timely. The dealership seems to be well run. On top of that, I am pleased that I bought a Ford, good car.
Best Dealer in Southwest Va. - Hoss
Duncan Ford Lincoln has been, by far, the best dealership experience for purchase and service. I cannot recommend them highly enough; if I could, I would rate them 10 stars instead of 5.
There is another "Big Name" dealer in this area that would like you to think that they're the best thing going; don't believe it! Before you buy any thing, go to Duncan. They will treat you the way you expect to be treated: honestly and with respect.
Great service, faster - Gatito 84
Thank you, Jose escobar, amazing vehicle, great price, faster and easy paperwork. ..
Thank you, is the second vehicle purchase in seehy Springfield, I love this dealer. .
Great saleman - Carolyn Garber
Dave Simmons is a great salesman. I had just started looking for a newer car. I was looking at a car when Dave walked up to me and we started talking. He could see that I am a senior citizen. He showed me a car that was in my price range. What I liked about David is I totally trusted him. There was no pressure sales. I ended up buying the car he showed me because I could NOT pass up the deal I was getting. I really do appreciate David for helping me find a car that was in such great condition. I am really enjoying my car. And I know that if I have any questions, I can call Dave and he will help me.
Great customer service - return customer - SBFrazier
I previously leased a SUV from this dealership about 3 months ago, and was recently in a car accident so it was totaled. I went back to this dealership this past weekend to look for a replacement vehicle. The sales person (Al) was excellent! He and his manager really worked with us to find a deal that we were happy with. We left that same day with another leased SUV! I highly recommend Tedd Britt Chantilly!
Outstanding - cheryl.griffith
Process went very smooth. Jason was awesome. Kept us informed throughout the entire sale with no surprises. I would recommend Jason to anyone in the market for a new car.
Come here for your regular maintenance service - livestrong
I took my car here for its first oil change. I bought my car from another dealership but they were completely booked. I called Koons to check availability and they were nice enough to accommodate me the same afternoon.
I went in and I was greeted nicely by someone. Unfortunately, his name is not on the Dealerrater system yet. But he directed me to the service department and I was helped by Tadarryl Smith.Very easy process. Got my info, I was taken to the waiting lounge. and 40mins later he came back and told me the car was done. I think 40mins in a busy dealership like this is reasonable to get you in and out considering the other dealership I called even told me all they have until the following week was "drop off your car" appointments. So for me, this was a big plus.
One thing to note, I wanted Ford's "The Works" service done which includes, oil change, tire rotation, multi-point inspection, etc. Ford's website says $39.95 or less but I walked out the door with a total of $46.62. I got charged for $5.05 for "Shop Supplies." My guess is maybe because my car calls for more than 5 quarts of motor oil, thus the extra charge. Not a big deal. Just FYI.
Overall, I had a good experience going here at Koons. Nothing extraordinary, no special treatment. I got what I came and paid for and that was it. Professional staff. Shorter than average wait time. And no issues so far. I'll take that any day. I can recommend this dealership if you need routine maintenance done. That's all I can say because that's as much as my experience with them can provide.
Easy, Friendly, Great Price - onlyp74
My husband and I recently purchased our 2017 Ford Fusion SE Hybrid from Purvis Ford and we are so glad that we did. We live about 2 1/2 hours away but found the car on line with a price that was great plus all the rebates that Ford was offering. Frank was our salesman and he was wonderful. A very down to earth, genuine guy. When we arrived they were already cleaning up the car. We were in and out in around 3 hours and that includes the guy who came to show us how to use the technology in our new car. This process was easy with no haggling! The dealership is very nice and clean...we will be back for sure!!
Bought 3 New Ford's this Summer - Bob Weidner
Bernie Finan is the best salesman in Northern Virginia! He Treated me & my family with the greatest respect which is why we purchased our 11th, 12th & 13th Fords since 1988 from Ted Britt between May & Sept. (Escape, Mustang, & Focus respectively). Thanks to Linda, Evelyn & Andy as well! Gardner Britt should feel proud of these good people who represent him!!
Chappy and Davis were great! - Ncsu12
Went in looking for one vehicle and left with a better one at the same price point. David is an honest, thoughtful salesman and Chappy could be your best friend in a matter of minutes. Hey Chappy...GO PATS!
My new car had issues, but Jerry's Management took care - PHDFlexOwner
I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences.
In my lifetime, I have purchased four cars from different dealerships: my first was a gently used Toyota Camry, the second was a gently used Jeep Wrangler, the third was a gently used Cadillac Escalade, and my most recent was a brand new 2015 Ford Flex from Jerry's Ford.
This was a monumental moment in my life, as I had never purchased a brand new car. The salesman and manager did everything to make sure I got the car model I wanted and the payments I needed. It wasn't until after I walked off the lot that everything went south.
I immediately noticed there was a defect in with the passenger visor (the screw was jetting out). The manager said he would have it fixed (free of charge) and even offered me a free car wash for my time (I tipped the car wash people $20 for doing such a great job).
The service department operates during business hours and I didn't want to take off work, so I postponed getting it fixed. Next thing you know (three months after my purchase), the steering wheel of my "new car" starts making a grinding sound when I turn and the breaks start sticking and making grinding sounds as well.
I was so upset! This was supposed to be a brand new car, my first, but one thing after another was falling apart! I called the service department, obviously upset because I'm making payments on a "new" vehicle that has had more issues than ANY other used car I have purchased combined!
At first I didn't receive adequate customer service from the service department. However, the manager got involved and took care of EVERYTHING. He personally supervised the repairs and ensured that the quality of customer service improved.
I am now confident that if anything goes wrong with my new car purchase, Jerry's team will take care of it! I still love my car and I'm glad I made the purchase.
Sheehy Ford of Warrenton Thumbs Way Up. - swatts007
Thumbs way up to the service department for excellent service received today. Thanks goes out to John Colon and Gary the service advisor.
A Salesman you can trust - debby
I just bought a car today from Berglund Ford/Mazda and it was a very good experience all
the way around. The salesman, John Templeton, was extremely helpful, listened to what I wanted and could afford, and did not keep me at the dealership all day. I got the car I wanted at the price I wanted. I will recommend him to my friends as a car salesman you can trust.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
My experience with Hardee Ford - James.h.randolph
I had an amazing experience with Kevin Smiley of Hardee Ford! He took time after hours to accommodate my busy schedule. He met with me on several occasions to help me with my decision.
He didn't call me and bug me like a lot of car dealers have done to me in the past. He also didn't try to push a vehicle on me that I didn't want. I told him what I wanted and what I expected, and he delivered! I have purchased 6 vehicles in my life and this was by far the best experience yet. He, and the Hardee Ford staff really set the bar high with this one! I have been banking with a certain bank for 8 years and they were able to beat my banks rates!!!!
Now I'm riding clean in one of the baddest trucks in my town!
I will never do business anywhere else!
Fantastic experience - skhrider
This was my first experience buying a new car and my first experience at Jim Snead Ford, the staff was friendly and made the process stress free and simple. Couldn't be more pleased.
I'm a fan! - leslie123
After doing months of research, I purchased a used vehicle from Marlow Ford in Luray in December. From the moment I stepped on the lot, I was treated like family. Bob
went above and beyond in securing me a great financing package. I ran Lori ragged test driving at least 8 cars, just to be sure I was happy with my selection, and never once did I feel like I was asking too much. Finally, Jeremy, the Sales Manager was open and honest and allowed me to feel that I was getting the most fair price they could offer, I felt confident that I was making a sound purchase, which is so important. The service department was also friendly, helpful and expedient. I had an issue with the parking brake and they fixed it promptly and expertly. I appreciate the great team in Luray and I am new loyal customer.
Friendly & no pressure experience - ViennaGL450
I've bought 2 trucks from David & Tom ( the owners ). It's nice dealing with people who remember you when you come in, & treat you like a human being. When I bought my 2nd car ( a new Fusion ) they took the time to answer all my questions, & gave me a great trade-in value on my the first car I bought from them.
Experience - donna1
Work was done timely and every thing checked. Courteous workers and very good dealership to work with. If there is a problem and you call they take care of it in a timely way.
Great and Fast Customer Service - TamiK97
I took my Explorer for inspection at Parrish Ford. When I arrived I asked last minute if they could also do an oil change for me, and they said no problem. Tom, the new Service Manager was short handed that day but got me in and out efficiently. Unfortunately my car failed inspection due to tires. He offered me a great deal on tires, but my tires were under warranty elsewhere so I got new tires and returned the following week to get reinspected. Overall, great customer service and quick customer service. I will be returning!
Best dealership! - LCM
I would highly recommend Riggins Ford for both purchasing a vehicle and service. They have never failed our family. We have purchased two vehicles from them and plan to purchase the next from Riggins. The service team is the best in terms of knowledge and fair price. You feel like you are part of the Riggins family when you deal with them.
Quick service, pleasure to do business with! - Fhart109
Service was great, Dan at the service desk was a pleasure to do business with! The mechanic that worked on my car was terrific! Very personable and performs his job exceptionally well. Great all around experience!
Best in area - Unhappy
They were best in price, and went over and beyond, to get me the car i wanted. Check here before anywhere else. I would not recommend Hburg ford! Myers Ford has done an excellent job. And thank You, Lisa Myers Good, for all you did
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle
bought a used vehicle - peccoed
went to Eddins because I knew a man who $5,000 less than Battlefield ford on the same car. was very impressed with sales staff ! very cooperative. made the purchase and really felt great with the after sale assistance.
Excellent price. Excellent buying experience with Cleo. - J Bennett, WV
We had price shopped for a 2016 King Ranch F150 on-line and saved $1,500 compared to the next best on-line price. It was worth the drive from West Virginia. Cleo was able to find an additional discount after our factory order arrived. Because Cleo was able to streamline the actual sales transaction, we were able to get in and out of the dealership in about an hr. That was the fastest transaction ever and included a detailed inspection of the truck.
I made an error about two months later; left the door code at home and the key fob in the truck. Locked myself out halfway between home and Winchester VA. I was able to reach Cleo at the office and she was able to dig up the factory door code and got me back on the road. Thank you, Cleo, for service after the sale. Thank you for caring.
Master Certified Product Specialist
Richmond Ford Lincoln