Fabulous in every way - eisus
I had the pleasure of working with several people at Richmond Ford Lincoln, 4600 West Broad St.; Richmond, VA today when I purchased my 2016 Ford Escape, Titanium.
My journey began with Justin Lynch, Master Certified Product Specialist - Justin worked with me to find the exact vehicle I wanted and then explained everything to me while delivering the vehicle.
Next I worked with Franco Perrone, the Sales Manager - Franco was able to work with me and get me the deal I wanted, and I was no easy sell.
I also worked With Rochelle Edwards from Guest Services who was very informative about what would happen after the purchase of my car and who my service contact would be.
I also worked with Daryl Edgerton, who was quite informative on add-ons that were available to me.
Finally, I worked with Sof Yahiaoui, Finance Director who closed the deal.
I cannot say enough how much I enjoyed my experience buying my first Ford product. These people are smart, informative, professional and courteous. I love this team. So glad I got to meet them all.
Great experience - pholz8765
William Goin was wonderful to work with and on the ball! Worked for my interest and my needs as far as the vehicle I wanted!
Great Customer Service - acrowe34
I was having issues with an old car Kerry, and his team really helped me get into a new car with a lower rate. i would refer anyone to see Kerry, he will def. do his best to make sure they are in good hands!
Joey was over the top - Sharon
Joey was extremely knowledgeable about the product he was selling. Joey was friendly and very helpful on any question that I had about the product.
Best service in the country - Eddie11b
Can't beat their prices and customer service am traveling back all the way from Texas to purchase another truck. Mark is a upfront honest dealer that will only will put you in a car you want and can afford
Excellent experience - Tammy
As usual the staff at Duncan were great to work with in purchasing my F150. Everyone that I dealt with: Roger Woolwine , Tony Linkous, Shawn and Ryan, not sure of their last names and Justin Lane made my buying experience great, especially since I was just looking, not expecting to purchase the F150 while at the dealership. I have been a Duncan customer for many years, sometimes as in all businesses there are bumps, but overall I have always been treated fair, even when I haven't been so nice.
Very happy with my purchase.
Best Car Buying Experience - Petty
Maxxx Manu is first class! We have purchase several cars throughout the years and this was by far the best experience we've ever had. Maxxx was able to get us the most competitive price in the region and was an absolute pleasure to work with. Positive, attentive, professional and proficient are just some of the words that come to mind when we reflect on our car buying experience with Maxxx and the team of professionals at Sheehy Ford Springfield.
Rob & Michelle Petty
Friendly smiles, quick and painless - Toddler Mom
I hate nothing more than walking into a dealership to purchase a vehicle. My past experiences have not been the best, to say the least.
Dave Simmons, and the team at Harrisonburg Ford, were ready for me. As soon as I walked into the showroom with two toddlers they were quick to their feet to identify a vehicle and get us on our way. As we asked questions they were answered, given responses that made sense, and a deal that we could not pass up. Finance was a breeze and everyone was helpful! We were in and out before my toddlers got impatient- a testament to itself. Thank Dave and team for making this a positive experience. You are good at what you do!
Purchased a 2016 Mustang GT - joemac08
By far the best experience that I've had at a dealer. I arrive at the dealer and look around a bit and don't get hassled. My salesman, Mr. Brian (Hub) Wallenius, handled my trade-in like a boss. I traded in a 2009 Mercedes-Benz C63 AMG towards my new car purchase and received a hefty trade-in amount. My finance guy, Mr. Matt Drennen, helped explain all the warranties available. No pressure in selecting one or any at all. I went with the Ted Britt4Life, Premium Power-train, road-side hazard (tire replacement/tow). Essentially, my car is covered head to toe and the deal was too good to pass up! I would recommend going with the paint/interior protection as well. All in all, a long but productive evening spent at the dealership. I HIGHLY recommend these guys for your next domestic car purchase.
Ford F-150 - Mikaelaharrell23
I traded in my Honda Civic for a new F-150. Whitney Sullivan worked with me on the trade in and was absolutely wonderful! He stayed after closing to make sure I got the truck I wanted. He is very professional and very hard working.
Great support from. - RTB
Me and Wife purchased a Ford 150 from the Hall Ford Lincoln, Newport News. Our experience was awesome. Mr. Al Jones was terrific, very professional, Knowledgably, and tuned in to what we wanted in our purchase. Very thoughtful and respectfully to our needs, wants and expectations. I strongly recommend, seeking out Mr. Jones; you want be disappointed. Additionally, I'll wrap up process with Mr. James Crider (Finance Manager) was exceptional.
Friendly and Inexpensive - Durak46
I've been coming here for over a year for vehicle service. It's so easy to book appointments online. All the service team are friendly and answer all questions. My only issue is that routine like changes take about 90 minutes. But id rather they take time than slop through it.
Not your typical car sales experience - Rachel A.
We purchased our first new car through Chappy in 2012. We had a great experience with him. He is easy to talk to and he doesn't push you to buy anything. So when we were ready to look at another new car, we went right back to Chappy. We worked with him as well as his son, Chip. His son is working his way through law school and is just as easy to talk to as his father. Chip took us to test drive different cars and had a vast knowledge of each car we drove. It was a pleasure to work with Chappy and Chip. They answered all our questions (face-to-face, text, and email) with patience and professionalism... and we had a lot of questions! We purchased our car through Chip. We highly recommend seeing Chappy or Chip if you go to the dealership! Don't pass up the fancy starbucks machine in the waiting room, it makes a mean latte :-)
Friendly, knowledgeable, and professional - SER
We had our first buying experience with Sheehy of Warrenton and it won't be our last. Sales representative Kenny Slaustas was out outstanding and committed himself to finding the best car for our family at the best price. The entire staff from Kenny, to manager, to financial manager was easy to professional yet easy to work with. It was definitely a positive experience.
My new car had issues, but Jerry's Management took care - PHDFlexOwner
I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences.
In my lifetime, I have purchased four cars from different dealerships: my first was a gently used Toyota Camry, the second was a gently used Jeep Wrangler, the third was a gently used Cadillac Escalade, and my most recent was a brand new 2015 Ford Flex from Jerry's Ford.
This was a monumental moment in my life, as I had never purchased a brand new car. The salesman and manager did everything to make sure I got the car model I wanted and the payments I needed. It wasn't until after I walked off the lot that everything went south.
I immediately noticed there was a defect in with the passenger visor (the screw was jetting out). The manager said he would have it fixed (free of charge) and even offered me a free car wash for my time (I tipped the car wash people $20 for doing such a great job).
The service department operates during business hours and I didn't want to take off work, so I postponed getting it fixed. Next thing you know (three months after my purchase), the steering wheel of my "new car" starts making a grinding sound when I turn and the breaks start sticking and making grinding sounds as well.
I was so upset! This was supposed to be a brand new car, my first, but one thing after another was falling apart! I called the service department, obviously upset because I'm making payments on a "new" vehicle that has had more issues than ANY other used car I have purchased combined!
At first I didn't receive adequate customer service from the service department. However, the manager got involved and took care of EVERYTHING. He personally supervised the repairs and ensured that the quality of customer service improved.
I am now confident that if anything goes wrong with my new car purchase, Jerry's team will take care of it! I still love my car and I'm glad I made the purchase.
A Salesman you can trust - debby
I just bought a car today from Berglund Ford/Mazda and it was a very good experience all
the way around. The salesman, John Templeton, was extremely helpful, listened to what I wanted and could afford, and did not keep me at the dealership all day. I got the car I wanted at the price I wanted. I will recommend him to my friends as a car salesman you can trust.
"Awesome Car Buying Experience" - Ashley
My husband and I have purchased 3 vehicles through Bill Talley Ford and have been very pleased with every purchase. Billy Nunally has been very helpful and is an awesome sales man. Everyone has been great and very pleasant.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
My experience with Hardee Ford - James.h.randolph
I had an amazing experience with Kevin Smiley of Hardee Ford! He took time after hours to accommodate my busy schedule. He met with me on several occasions to help me with my decision.
He didn't call me and bug me like a lot of car dealers have done to me in the past. He also didn't try to push a vehicle on me that I didn't want. I told him what I wanted and what I expected, and he delivered! I have purchased 6 vehicles in my life and this was by far the best experience yet. He, and the Hardee Ford staff really set the bar high with this one! I have been banking with a certain bank for 8 years and they were able to beat my banks rates!!!!
Now I'm riding clean in one of the baddest trucks in my town!
I will never do business anywhere else!
Our 4th purchase - Truckpoor
We have bought 3 trucks from Jim Snead Ford and helped our daughter buy one. They are a pleasure to deal with. Sam Is very knowledgable about the vehicles and always willing to help in any way
I'm a fan! - leslie123
After doing months of research, I purchased a used vehicle from Marlow Ford in Luray in December. From the moment I stepped on the lot, I was treated like family. Bob
went above and beyond in securing me a great financing package. I ran Lori ragged test driving at least 8 cars, just to be sure I was happy with my selection, and never once did I feel like I was asking too much. Finally, Jeremy, the Sales Manager was open and honest and allowed me to feel that I was getting the most fair price they could offer, I felt confident that I was making a sound purchase, which is so important. The service department was also friendly, helpful and expedient. I had an issue with the parking brake and they fixed it promptly and expertly. I appreciate the great team in Luray and I am new loyal customer.
Friendly & no pressure experience - ViennaGL450
I've bought 2 trucks from David & Tom ( the owners ). It's nice dealing with people who remember you when you come in, & treat you like a human being. When I bought my 2nd car ( a new Fusion ) they took the time to answer all my questions, & gave me a great trade-in value on my the first car I bought from them.
Experience - donna1
Work was done timely and every thing checked. Courteous workers and very good dealership to work with. If there is a problem and you call they take care of it in a timely way.
Great and Fast Customer Service - TamiK97
I took my Explorer for inspection at Parrish Ford. When I arrived I asked last minute if they could also do an oil change for me, and they said no problem. Tom, the new Service Manager was short handed that day but got me in and out efficiently. Unfortunately my car failed inspection due to tires. He offered me a great deal on tires, but my tires were under warranty elsewhere so I got new tires and returned the following week to get reinspected. Overall, great customer service and quick customer service. I will be returning!
Best dealership! - LCM
I would highly recommend Riggins Ford for both purchasing a vehicle and service. They have never failed our family. We have purchased two vehicles from them and plan to purchase the next from Riggins. The service team is the best in terms of knowledge and fair price. You feel like you are part of the Riggins family when you deal with them.
Dan the "Man" - Dog
Dan takes really good care of us. I have done all of my routine maintenance since I was 20. The "works" is one of my favorite deals. I haven't changed the oil in my Fusion - I let the dealer do it. That is mainly because I think Dan looks out for me.
Dealers do charge a little more.
informative, no hard pressure sales - Teacher
Caine came out and greeted me and offered assistance. No pressure. When time to take a selected vehicle for a drive, no pressure. When returned, Caine answered questions. At that point, had I elected to trade, I could have traded and "mailed" title back to Myers Ford. This was no doubt, the best stop at a dealership and interaction with a car salesman.
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle