No pressure great buying experience. - Big John
I was introduced to Bob Stone and he asked me one simple question, "What can I do for you today", he then listened to what I was interested in doing and what I expected and made it happen in a very short period of time. Best part was he didn't have to go see the manager multiple times as happened in a previous auto buying experience. Thanks Bob.
Sheehy Ford Ashland Va Purchase Experience - TSCIII
Mr. Vincent Terrell of Sheehy Ford Ashland was very professional and client centered throughout the entire purchasing experience. His knowledge and caring attitude made my SUV purchase easy. I highly recommend Mr. Terrell and Sheehy Ford to anyone interested in buying a car, truck , or SUV.
Excellent service - Southern Echoes
By far this was the most pleasant and efficient car buying experience I've ever had. William Goin answered all my questions, the finance staff was very pleasant too. It didn't take all day like it used to in the past.
My First Ford - A Nuckols
I have never worked with a better sale man than Ben Parrish. He is the most honest sale person I have ever worked with and understood everything I was looking for and put me in my first "Ford" ever. Marvin, the finance man worked to get me the rate needed to take my New Explorer home. Joey Foust who taught me all about my car protection. Everyone at Richmond Ford West worked together to make this buying experience the best I have ever had. I highly recommend Ben Parrish and team to anyone looking for their next Ford purchase.
Twice the Nice - Aloel
Mark Hunter found the car I specified twice! My daughter wanted an Escape Titanium with all the perks. Mark found a 2014 that fit our budget and had it ready to go in less than a week. We both loved the car so much I asked him to find one for me too! He got me another great deal in about a week and I love my car! Mark is very pleasant, efficient salesman and smoothly handles of all the details with ease.
I highly recommend Mark if you're considering an auto purchase!
fantastic dealership - Clparrillo
Don Dame is a fantastic sales person. He listened to our needs and got us in a great car. I will be going back to see Don in the future. The rest of the staff were very polite and helpful.
Great experience. - Adrienne
Recently purchased a new car from Sheehy Ford. Our sale was handled by Maxxx Manu. Maxxx was wonderful and very professional. He was very thorough and explained all details of sale with no surprises. Very honest with no hidden charges. This is the second Ford purchased from Sheehy and very happy. Thank you for great service Maxxx and Sheehy.
Great people to deal with! - Gail F
Calvin Edwards was very pleasant and helpful. He helped me find the right car for my family and budget. Calvin is very personable and nice to deal with. Jim in Finance was very thorough in explaining all the warranty options, and was also very personable and friendly. I would definitely recommend this dealership.
Very nice experience without an pressure - Cliff from Manassas
Fernando Rivas and manager Brian were both very helpful in letting me decide the vehicle I needed. No high pressure and they fully explained everything to me. I took the car home for the evening and next day I purchased it. Great experience and I would recommend them to everyone.
Service Department - StevensEL
I recently took my 2008 Ford Explorer in that I purchased two weeks ago for a check engine light condition. This is the first Ford that I own. I was very impressed with my service advisor. He exceeded all expectations of a service advisor. I look forward to working with him again.
New Car purchase - Bennyhill5
Always an excellent experience. This is my 5th car purchased from Hall automotive and every time I buy a car it's a painless experience. My Salesmen Devin Burns was right on point. And had everything ready. If your looking for a car go speak with him he will make sure you are treated the right way.
BEST SERVICE REP. EVER - BALDWIN VOID
Randy is always polite and professional got me in and out same day service what more can you ask for thank you as always your the best.
Chappy and Davis were great! - Ncsu12
Went in looking for one vehicle and left with a better one at the same price point. David is an honest, thoughtful salesman and Chappy could be your best friend in a matter of minutes. Hey Chappy...GO PATS!
Stress Free Experience - Home Performance Masters
Thanks again for your assistance in making our purchase a stress free experience! Mindy Webster stepped in and helped with processing our tags when Karwan was out on an appointment, a great team atmosphere! This was our second purchase from Ted Britt . . . and Andy B. made a point of stopping by and thanking us for our repeat business.
My new car had issues, but Jerry's Management took care - PHDFlexOwner
I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences.
In my lifetime, I have purchased four cars from different dealerships: my first was a gently used Toyota Camry, the second was a gently used Jeep Wrangler, the third was a gently used Cadillac Escalade, and my most recent was a brand new 2015 Ford Flex from Jerry's Ford.
This was a monumental moment in my life, as I had never purchased a brand new car. The salesman and manager did everything to make sure I got the car model I wanted and the payments I needed. It wasn't until after I walked off the lot that everything went south.
I immediately noticed there was a defect in with the passenger visor (the screw was jetting out). The manager said he would have it fixed (free of charge) and even offered me a free car wash for my time (I tipped the car wash people $20 for doing such a great job).
The service department operates during business hours and I didn't want to take off work, so I postponed getting it fixed. Next thing you know (three months after my purchase), the steering wheel of my "new car" starts making a grinding sound when I turn and the breaks start sticking and making grinding sounds as well.
I was so upset! This was supposed to be a brand new car, my first, but one thing after another was falling apart! I called the service department, obviously upset because I'm making payments on a "new" vehicle that has had more issues than ANY other used car I have purchased combined!
At first I didn't receive adequate customer service from the service department. However, the manager got involved and took care of EVERYTHING. He personally supervised the repairs and ensured that the quality of customer service improved.
I am now confident that if anything goes wrong with my new car purchase, Jerry's team will take care of it! I still love my car and I'm glad I made the purchase.
Great experience! Bryce is awesome!! - Cathy123
Bryce Do is the absolute best salesman! That man deserves a raise! Smooth process, no pressure AT ALL! My husband and I had a great experience with our purchase at Sheehy Ford! If you're in the market for a Ford, go see Bryce Do! You won't be disappointed.
Best in the valley - Gina Smith
Wonderful, friendly staff. Mickey was great an went extra lengths to get me the truck I wanted other ford dealerships could not. Everything was explained thru the entire process an helpful expert advise was given.
Bryanna Randolf - Uriah93
Bryanna was very pleasant on the phone. She was professional and polite and I will be recommending her to friends of mine. Thank you for your service.
I'm a fan! - leslie123
After doing months of research, I purchased a used vehicle from Marlow Ford in Luray in December. From the moment I stepped on the lot, I was treated like family. Bob
went above and beyond in securing me a great financing package. I ran Lori ragged test driving at least 8 cars, just to be sure I was happy with my selection, and never once did I feel like I was asking too much. Finally, Jeremy, the Sales Manager was open and honest and allowed me to feel that I was getting the most fair price they could offer, I felt confident that I was making a sound purchase, which is so important. The service department was also friendly, helpful and expedient. I had an issue with the parking brake and they fixed it promptly and expertly. I appreciate the great team in Luray and I am new loyal customer.
Experience - donna1
Work was done timely and every thing checked. Courteous workers and very good dealership to work with. If there is a problem and you call they take care of it in a timely way.
BEST DEALERSHIP WE'VE EVER BEEN TO - CharleneABR
We took our vehicles to Riggins for service and people are top notch! Always friendly, appointments on time and available for questions and if they don't know they find out and call you. Over and aboard and the best sells men anywhere! We have now bought two new vehicles from them, I wouldn't go anywhere else. We appreciate they remember our names and act as if we are family, from their technicians, to service guy, to Mr. Riggins himself, they remember you. Top notch dealership.
Ford Service - oldfordguy
I have been completely satisfied with service on my Ford Taurus and Freestar by Dan and the service personnel at Kip Killman Ford. Friendly and competent service.
Best in area - Unhappy
They were best in price, and went over and beyond, to get me the car i wanted. Check here before anywhere else. I would not recommend Hburg ford! Myers Ford has done an excellent job. And thank You, Lisa Myers Good, for all you did
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle
bought a used vehicle - peccoed
went to Eddins because I knew a man who $5,000 less than Battlefield ford on the same car. was very impressed with sales staff ! very cooperative. made the purchase and really felt great with the after sale assistance.
great service - wendy1966
Stopped by and had my oil changed and was in and out of there quickly. Great job Charles Gray. Would recommend Leckners Ford of Woodstock to anyone.
Great dealer ! f-150 - FordorDie
I came in just wanting to get a ford focus for commuting but after talking to Ryan Cypress it was clear that I was not leaving with a focus. I ended up buying a pre owned f-150. Thanks Ryan for being a great help !
HORRIBLE AWFUL THE WORST - ProudMommaJ
WORST EXPERIENCE EVER! We purchased a used vehicle from them a few years ago (no issues with that!) and went back to purchase a used van. Extremely disappointed with the run-around we received. Told contract was approved (no qualifications attached!), they took our down payment, gave us the keys and the van. That was over a month and a half ago. Since then: we have had to contact them continually to see what is going on and why we didn't have the actual plates yet (they NEVER called us- we were calling). Finance company said they had everything, Battlefield asked for additional items- ALL PROVIDED! We finally got an extension on the 30-day tags. Still nothing on what was going on with the contract (first payment due 01/09) We were still calling continually. No one ever wanted to call back or deal with us. Then we get a call stating it was taking too long for the finance company to get the contract so they voided it!! WHAT?? Not our fault. We did everything Battlefield asked for. They worked to get a different finance company, but because of whatever they were attempting to do my credit score plummeted!! (no, it wasn't the greatest to begin with, but now I wouldn't even be able to buy a loaf of bread thanks to them!) All of which no concern to them.
We don't hear from them for almost a week and a half, then there is a voicemail left for us that they want the van back!!! xxx?!?!?! We have had the van since November 25th! I am stunned that a company would be like this.
Horrible customer care (except for Greg Wood- he is GREAT). No calls back, no responses to anything...they basically ignore you until you act like a total azz to see what is going on....oh, then they decided to take back a $5,000 used car?!?!? We put $2,000 down on!! Unreal.
We will not be back (not that they care), and thanks to Battlefield we won't have the credit to get anything any time soon. Thanks guys.
Beyond awesome service - timothy kruger
Great great great experience. The salesman Tony and finance staff went above and beyond to get me into the truck of my dreams. No pressure no hassle just kind and helpful. Really appreciated how helpful they were.
Excellent purchase experience! - JAY FOSTER
I would highly recommend Jerry's Ford. Blaine Chitwood and Charlie Benson were great. Probably the smoothest car purchase ever. If you are considering a Ford, then this is the place to go.
Guest Services Manager
Richmond Ford West
Ted Britt Ford Lincoln
F & I Director
Richmond Ford Lincoln
F & I Manger