We found what we really wanted at Richmond Ford / Lincoln - BillF
Samuel Adams met us as we got out of our car and immediately took us to a Pre Owned car that met our every need and more. He spent a whole afternoon with us making sure that we understood all of the features and functions that the car offered. Everyone from the Customer Care to the Finance people were very helpful and explained all of the options that were available to us.
Richmond Ford / Lincoln was our 6th stop and they had what we wanted. So glad that we made that last stop!
Another great purchase from Kerry Harrell - RHall216
This is the second truck I have bought from Sheehy Ford, Ashland
Found a truck that fits my needs and went out of his way to make the deal happen
Amazing Experience - rtburns1
I purchased my vehicle on August 12, 2016 I first saw my car on their website through internet sales I spoke with Bobby Smith he was familiar with the vehicle I asked him about he sent me the application via email along with a small phone video of the car, he really sold me on my car he was very patient and made my experience stress free I will defiantly recommend Bobby and Sheehy Ford to anyone I know interested in purchasing a new vehicle.
Jason is very Professional!!! - AlversalLawson_49
Almost a year ago (September), I purchased my 2015 F-50 Lariat EX4 OFF Road Ford truck. This was my first time purchasing a vehicle from a Dealer Review site. Especially being from Connecticut, I was skeptical. So, from the Dealer online site, I reviewed all the car salesmen, and chose Jason Robles. I contacted Jason by cell, we spoke, and during our conversation Mr. Robles was very professional, and made me very comfortable. We bonded the contract deal on the 2015 Ford truck. I took a flight to Virginia (Dulles International Airport), and picked up my new Ford truck. I am retired, and I enjoy driving my truck. Jason is the best of the best for taking care of me!!!!!
Tremendous Team at Richmond Ford West! - Ken & Paula
From the moment Dana greeted us with the 2016 Ford Explorer Limited Edition and we had driven it, Dana effortlessly and courteously led us to the path to purchase. She answered every question (which were many) in a friendly manner and referred us to Joey Foust (who was so courteous) and Doug Williams who saved us hours of time in paperwork. We're attending a Product & Technology Seminar tonight. Richmond Ford West has a tremendous team of associates who are very polite and we certainly would recommend this dealership to anyone! Thank you Richmond Ford West!!!
Would recommend - 123
It was a good experience. They worked hard to get and keep my business. I plan to get my truck serviced there even though there is a closer dealer.
Always a great deal - RandTO
Worked with Crystal Treadway on our third car from Sheehy. She was kind and courteous. Joe Bond worked with her closely to ensure we got the deal of a lifetime on our new Ford Fiesta. We will always and ONLY deal with Sheehy. Just this week, called Sheehy and dealt with Joe personally. He does not blow smoke and will wotk with you honestly and fairly.
Friendly smiles, quick and painless - Toddler Mom
I hate nothing more than walking into a dealership to purchase a vehicle. My past experiences have not been the best, to say the least.
Dave Simmons, and the team at Harrisonburg Ford, were ready for me. As soon as I walked into the showroom with two toddlers they were quick to their feet to identify a vehicle and get us on our way. As we asked questions they were answered, given responses that made sense, and a deal that we could not pass up. Finance was a breeze and everyone was helpful! We were in and out before my toddlers got impatient- a testament to itself. Thank Dave and team for making this a positive experience. You are good at what you do!
Wow! 100% Integrity! - Greg
First, let me start by saying I’ve owned over 200 vehicles. Driving and experiencing different cars has been a passion ever since I was 16. I’ve purchased cars from a great number of dealers, throughout the US. The words 100% integrity has never been a summary of my past experiences when buying a car. Finally I’ve met a company and people that bring this statement to the front of my description of how I felt about my purchase. I also feel like I’ve gained a few friends that I would love for my family to meet and went home and told my wife that our next car will be from Ted Britt.
Thank you so much! - Queen Esther
Henry Copeland offered us cold water on a hot summer's day, and he also offered us snacks! He was so helpful in getting our old car unpacked, and he was patient in explaining our new car to us....Henry is very patient, not pushy, and kind....
Steve, one of the sales managers was also very kind...he called me several days later after we had left the dealership to let me know that he found something within my budget. I was not forgotten after I left them. He found a Transit Connect for us. This was the ideal car for us. We needed at least six seats and room for my son's wheelchair. He also remembered that my grandson is 6"4" and needed extra leg room.
Cameron, the financial officer was polite as well. I was impressed that he is articulate and organized He had copies ready for me to sign, and made this part of the process efficient.
I can't leave Stacy out...she is a sales representative who did not work with us, but she gave my two-year old granddaughter balloons, and kept her busy for awhile...I felt valued here. We were more than just a sale...we became family in the short visit to the dealership..
Excellent staff and experience - PIII
I can't thank the crew at Ted Britt enough; all of you are pros! Since I only have limited space I would like to Personally thank Evelyn, Andy, Allison, Brian, Naz, and Sonny. You all are excellent people with a customer first attitude that made my car buying experience first class. Thank you for all of your time and patience and for getting me into a great truck at an even better price!
P.S. If you are reading this and are thinking of buying or selling pre-owned; see the pre-owned manager, Brian Forster and thank me later. This guy is the best in the business and will make sure you are happy in the end.
So glad my door is fixed! - MaryC
My driver side front door wouldn't open--had to crawl over to get out passenger side. TaDarryl was there to help--and my door part was in stock, thank goodness, labor done, check-ups completed--and I can now get out on my driver side. Thank you, TaDarryl and mechanics at Koons!
Adam Zandi - Wonderful Service Advisor - wilmon lee
I had the most wonderful experience working with Adam. He was very helpful and available regarding my car. It was my pleasure to have met him. You should be proud of him as your representative to the public. Thanks Adam for great service. A very satisfied customer.
Not your typical car sales experience - Rachel A.
We purchased our first new car through Chappy in 2012. We had a great experience with him. He is easy to talk to and he doesn't push you to buy anything. So when we were ready to look at another new car, we went right back to Chappy. We worked with him as well as his son, Chip. His son is working his way through law school and is just as easy to talk to as his father. Chip took us to test drive different cars and had a vast knowledge of each car we drove. It was a pleasure to work with Chappy and Chip. They answered all our questions (face-to-face, text, and email) with patience and professionalism... and we had a lot of questions! We purchased our car through Chip. We highly recommend seeing Chappy or Chip if you go to the dealership! Don't pass up the fancy starbucks machine in the waiting room, it makes a mean latte :-)
Friendly, knowledgeable, and professional - SER
We had our first buying experience with Sheehy of Warrenton and it won't be our last. Sales representative Kenny Slaustas was out outstanding and committed himself to finding the best car for our family at the best price. The entire staff from Kenny, to manager, to financial manager was easy to professional yet easy to work with. It was definitely a positive experience.
My new car had issues, but Jerry's Management took care - PHDFlexOwner
I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences.
In my lifetime, I have purchased four cars from different dealerships: my first was a gently used Toyota Camry, the second was a gently used Jeep Wrangler, the third was a gently used Cadillac Escalade, and my most recent was a brand new 2015 Ford Flex from Jerry's Ford.
This was a monumental moment in my life, as I had never purchased a brand new car. The salesman and manager did everything to make sure I got the car model I wanted and the payments I needed. It wasn't until after I walked off the lot that everything went south.
I immediately noticed there was a defect in with the passenger visor (the screw was jetting out). The manager said he would have it fixed (free of charge) and even offered me a free car wash for my time (I tipped the car wash people $20 for doing such a great job).
The service department operates during business hours and I didn't want to take off work, so I postponed getting it fixed. Next thing you know (three months after my purchase), the steering wheel of my "new car" starts making a grinding sound when I turn and the breaks start sticking and making grinding sounds as well.
I was so upset! This was supposed to be a brand new car, my first, but one thing after another was falling apart! I called the service department, obviously upset because I'm making payments on a "new" vehicle that has had more issues than ANY other used car I have purchased combined!
At first I didn't receive adequate customer service from the service department. However, the manager got involved and took care of EVERYTHING. He personally supervised the repairs and ensured that the quality of customer service improved.
I am now confident that if anything goes wrong with my new car purchase, Jerry's team will take care of it! I still love my car and I'm glad I made the purchase.
A Salesman you can trust - debby
I just bought a car today from Berglund Ford/Mazda and it was a very good experience all
the way around. The salesman, John Templeton, was extremely helpful, listened to what I wanted and could afford, and did not keep me at the dealership all day. I got the car I wanted at the price I wanted. I will recommend him to my friends as a car salesman you can trust.
"Awesome Car Buying Experience" - Ashley
My husband and I have purchased 3 vehicles through Bill Talley Ford and have been very pleased with every purchase. Billy Nunally has been very helpful and is an awesome sales man. Everyone has been great and very pleasant.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
My experience with Hardee Ford - James.h.randolph
I had an amazing experience with Kevin Smiley of Hardee Ford! He took time after hours to accommodate my busy schedule. He met with me on several occasions to help me with my decision.
He didn't call me and bug me like a lot of car dealers have done to me in the past. He also didn't try to push a vehicle on me that I didn't want. I told him what I wanted and what I expected, and he delivered! I have purchased 6 vehicles in my life and this was by far the best experience yet. He, and the Hardee Ford staff really set the bar high with this one! I have been banking with a certain bank for 8 years and they were able to beat my banks rates!!!!
Now I'm riding clean in one of the baddest trucks in my town!
I will never do business anywhere else!
Great people - Wyatt's MomMom
Both times that I have purchased a vehicle from Jim Snead Ford have been great. Mickey is wonderful to work with and he takes his time to explain how the electronics work and just general information about your vehicle. I also take my car to the dealership for service and Sarah is always great in scheduling my appointment. Everyone there just make you feel like you are part of their family and to me, you couldn't ask for anything more.
I'm a fan! - leslie123
After doing months of research, I purchased a used vehicle from Marlow Ford in Luray in December. From the moment I stepped on the lot, I was treated like family. Bob
went above and beyond in securing me a great financing package. I ran Lori ragged test driving at least 8 cars, just to be sure I was happy with my selection, and never once did I feel like I was asking too much. Finally, Jeremy, the Sales Manager was open and honest and allowed me to feel that I was getting the most fair price they could offer, I felt confident that I was making a sound purchase, which is so important. The service department was also friendly, helpful and expedient. I had an issue with the parking brake and they fixed it promptly and expertly. I appreciate the great team in Luray and I am new loyal customer.
Friendly & no pressure experience - ViennaGL450
I've bought 2 trucks from David & Tom ( the owners ). It's nice dealing with people who remember you when you come in, & treat you like a human being. When I bought my 2nd car ( a new Fusion ) they took the time to answer all my questions, & gave me a great trade-in value on my the first car I bought from them.
Experience - donna1
Work was done timely and every thing checked. Courteous workers and very good dealership to work with. If there is a problem and you call they take care of it in a timely way.
Great and Fast Customer Service - TamiK97
I took my Explorer for inspection at Parrish Ford. When I arrived I asked last minute if they could also do an oil change for me, and they said no problem. Tom, the new Service Manager was short handed that day but got me in and out efficiently. Unfortunately my car failed inspection due to tires. He offered me a great deal on tires, but my tires were under warranty elsewhere so I got new tires and returned the following week to get reinspected. Overall, great customer service and quick customer service. I will be returning!
Best dealership! - LCM
I would highly recommend Riggins Ford for both purchasing a vehicle and service. They have never failed our family. We have purchased two vehicles from them and plan to purchase the next from Riggins. The service team is the best in terms of knowledge and fair price. You feel like you are part of the Riggins family when you deal with them.
Quick service, pleasure to do business with! - Fhart109
Service was great, Dan at the service desk was a pleasure to do business with! The mechanic that worked on my car was terrific! Very personable and performs his job exceptionally well. Great all around experience!
informative, no hard pressure sales - Teacher
Caine came out and greeted me and offered assistance. No pressure. When time to take a selected vehicle for a drive, no pressure. When returned, Caine answered questions. At that point, had I elected to trade, I could have traded and "mailed" title back to Myers Ford. This was no doubt, the best stop at a dealership and interaction with a car salesman.
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle
bought a used vehicle - peccoed
went to Eddins because I knew a man who $5,000 less than Battlefield ford on the same car. was very impressed with sales staff ! very cooperative. made the purchase and really felt great with the after sale assistance.