my new car - jacklyn Sell
I requested an online quote from three local Ford dealerships. Richmond Ford was the only one to respond (with in 15 minutes). 30 minutes later I was at the dealership to look at a 2017 Ford Fusion S. Two hours later I was home with my new car. Amazing customer service. Justin Lynch was so helpful with the cars functions, my test drive, making sure the car was detailed & full of gas, helped me move my trunk items out of my old car into my new Fusion. Changed my tags as well. Casey explained the finance numbers so i actually understood! The whole process was a piece of cake. Thanks Justin & Casey!
Gloria Plummer - Ron
I want to thank Kerry Harrell for his outstanding work in finding me the car of my dreams. Kerry went out of his way to find me a car that I wanted for a long time and everything was in great condition as he always say "AC Ice Cold". Sheehy and Kerry worked out a great deal and rate for me within my price range. My family have been dealing with Kerry for many years. He sold my daughter her Ford Fusion and my husband his Yukon Denali now I have my Honda Accord. He is not only a great Sales person but a loving, caring human being. He really knows how to talk you into purchasing the right car for you. Thanks Kerry for all you do, we will be coming back for the great service you provided my family.
Very easy car buying experience - MGcars
I purchased my new vehicle from Mike Carson and I couldn't be happier. He stayed within my budget an no hassle over the numbers. If you are looking for a new car he is your guy!
Great Buying Experience at Richmond Ford West - Kelly Bonds
Among others that were great to work with at the store, Joey Foust did a great job in helping to purchase coating and interior protection at a good price...very nice, well-informed and not pushy at all. A+.
Always a pleasure working with Steve! - BAkers
Purchased our 3rd vehicle with Steve. He goes above and beyond to find what you are looking for and with anything else you need. Always a pleasure to work with and we will definitely go to him again for our next vehicle.
Worth the 2 hour drive - rpricejr
Friendly and courteous people. Dealt mostly over the phone with Guy Houseman. I would definitely recommend this dealership to anyone. When worth the 2 hour drive.
Awesome experience - Darrisaw Tatum
My experience was memorable and easy. Laquisha did all the work in finding the car that was perfect for me. I feel comforted in knowing that I made the right vehicle choice and also that I was not being taken advantage of. It's assuring knowing your dealing with a business that truly has your best interest in mind.
Honest - Mark Burwell
Dave has been there for my family over the last several car purchases. He has sold us 2 trucks and a car and helped us when my son purchased his truck. He has always been honest and helpful. He helped my daughter when she purchased her first vehicle. I felt like he treated them just like he would have treated his own children. He has rescued me when my wife and I were helping my daughter move into her apartment and I locked myself out of my truck. Thanks Dave
Phenomenal experience - Todd P.
What a great experience From the moment I walked in the door to purchase my 4th vehicle at Ted Britt.
They had the car I wanted, gave me the deal I asked for , and Jaime in Finance executed such a painless , fast process that abled me to get out much quicker then I expected. Flawless transaction!
New Car purchase - Bennyhill5
Always an excellent experience. This is my 5th car purchased from Hall automotive and every time I buy a car it's a painless experience. My Salesmen Devin Burns was right on point. And had everything ready. If your looking for a car go speak with him he will make sure you are treated the right way.
Great buying experience, not so great service quality - newbuyer
I had an outstanding, no bs salesperson, Mike Lopes. He said his piece, I said my piece and the deal was done. Finance is the usual trying to sell you everything but after saying no a few times, finally accepted my answer. Excellent overall buying experience. Car had some cosmetic issues and Mike did all he can to fix the issues. Management should train and look over the guys washing the vehicles, I guarantee you 99% of all scratches on their brand new cars are a direct result of improper car washing. I recently brought the car in for warranty work and told 2 persons at the service department to not wash the car due to the reason above and freshly installed clear bra, but they washed it anyway and very poorly. New scratches on the car, on the clear bra, water spots everywhere, just a mess. So buy a car but never let them wash your car. Thanks Mike.
Rough ride - Counselor
I took my F-150 into service because I continued to have a rough ride even after having my tires balanced. Bob took my truck in and discovered that I had one tire with permanent flat spots. This is normally handled by the selling dealership under the tire warranty. Purvis did not sell me the truck but Bob handled this for me anyway. After ordering and installing the new tire my truck rides smooth as butter. Thanks Bob.
Chappy and Davis were great! - Ncsu12
Went in looking for one vehicle and left with a better one at the same price point. David is an honest, thoughtful salesman and Chappy could be your best friend in a matter of minutes. Hey Chappy...GO PATS!
Above and beyond! - tonydetroit
From start to finish, I had the most incredible experience buying my new 2017 Ford Escape at Ted Britt. Matt was a fantastic partner throughout the process - respectful, responsive and a great personable balance of knowledgeable and assertive without being pushy. Bravo to the entire team there!
My new car had issues, but Jerry's Management took care - PHDFlexOwner
I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences.
In my lifetime, I have purchased four cars from different dealerships: my first was a gently used Toyota Camry, the second was a gently used Jeep Wrangler, the third was a gently used Cadillac Escalade, and my most recent was a brand new 2015 Ford Flex from Jerry's Ford.
This was a monumental moment in my life, as I had never purchased a brand new car. The salesman and manager did everything to make sure I got the car model I wanted and the payments I needed. It wasn't until after I walked off the lot that everything went south.
I immediately noticed there was a defect in with the passenger visor (the screw was jetting out). The manager said he would have it fixed (free of charge) and even offered me a free car wash for my time (I tipped the car wash people $20 for doing such a great job).
The service department operates during business hours and I didn't want to take off work, so I postponed getting it fixed. Next thing you know (three months after my purchase), the steering wheel of my "new car" starts making a grinding sound when I turn and the breaks start sticking and making grinding sounds as well.
I was so upset! This was supposed to be a brand new car, my first, but one thing after another was falling apart! I called the service department, obviously upset because I'm making payments on a "new" vehicle that has had more issues than ANY other used car I have purchased combined!
At first I didn't receive adequate customer service from the service department. However, the manager got involved and took care of EVERYTHING. He personally supervised the repairs and ensured that the quality of customer service improved.
I am now confident that if anything goes wrong with my new car purchase, Jerry's team will take care of it! I still love my car and I'm glad I made the purchase.
Sheehy Ford of Warrenton Thumbs Way Up. - swatts007
Thumbs way up to the service department for excellent service received today. Thanks goes out to John Colon and Gary the service advisor.
A Salesman you can trust - debby
I just bought a car today from Berglund Ford/Mazda and it was a very good experience all
the way around. The salesman, John Templeton, was extremely helpful, listened to what I wanted and could afford, and did not keep me at the dealership all day. I got the car I wanted at the price I wanted. I will recommend him to my friends as a car salesman you can trust.
Emergency/Urgent repair to my Sequoia. Critical ball... - RaterMick
Emergency/Urgent repair to my Sequoia. Critical ball joint failure. Vehicle performing as tow vehicle for an in-progress high priority project.
My “Hall of Fame” list at Haley Toyota of Farmville:
- Christie (spelling?) – Service Manager who responded to my request for urgent/expedited service – she recognized the out of the ordinary emergency nature of my request, recognized me as a valued customer who deserved a little bit of extra consideration in this situation and arranged with the service technician and parts department to “make it happen”.
- Richard – Lead Toyota Tech. Richard agreed to repair my Sequoia even though his schedule was “fully booked”. Richard agreed to work past normal hours if necessary to get me running next day upon parts arrival. Immediately upon arrival with my Sequoia on the flatbed tow truck, Richard recognized the importance of properly locating the offload and opened a service bay to offload the Sequoia directly into that service bay (a consideration not usually extended by most dealerships). The offload directly to a service bay is significant because a ball joint failure renders a vehicle unmovable on its own wheels. Therefore it is critical to offload where the vehicle will be repaired. If not, it becomes very difficult and unsafe to later relocate the vehicle via a floor jack. A floor jack relocation could cause additional damage to brake system components being stressed while moving the vehicle. Richard also personally assisted in the tow truck offload which was not an easy job. He immediately placed my Sequoia up on the rack – removing stress to the failure wheel components and making the Sequoia ready for immediate service upon parts arrival. Finally, Richard spent about 10 minutes with me discussing the condition of the vehicle and approaches to service under circumstances with a critical ball joint failure. Noteworthy -- Richard did this for me at the end of the month while being flooded with end of month safety inspection requests. A different Dealership in Lynchburg said they could not help me because that Lynchburg Dealership claimed they had too many end of month safety inspections – I suppose that kind of says it all.
- Sam – Parts Manager with initiative and foresight! Obtained required parts overnight, (another dealership in Lynchburg said this was impossible). Had the foresight to order both the left and right lower ball joints even though only the right had failed. Sam realized that this type failure is best addressed in pairs – I later expanded the repair to ball joint replacement on both sides with Richard’s agreement.
Haley has a new, loyal customer. I have owned Toyotas for many years so I am a long time Toyota customer. In this situation, I had the critical ball joint failure in my driveway at our new residence near Lynchburg. I needed the vehicle ASAP to use it as a tow vehicle for a high priority project. Since we are new to the Lynchburg area, my wife and I started calling Dealers, starting with Lynchburg and moving out by distance from our home. Sometimes in life, you just get a fortunate outcome – in this case I feel blessed discovering Haley’s of Farmville and all the great folks I met at Haley’s. They are now my Go-To Dealership even though they are 30 minutes farther from my home than the dealership in Lynchburg. Thank you Haley’s for responding to my request for urgent attention to my vehicle. I’ve owned five Toyotas, currently owning a Sequoia and Prius. I’ve discovered that the attitude of the employees is most often consistent with, and a reflection of, the attitude of management and ownership. So in addition to being my preferred service location, I am certain when it comes time to replace my vehicles, you will be the first place I visit.
My experience with Hardee Ford - James.h.randolph
I had an amazing experience with Kevin Smiley of Hardee Ford! He took time after hours to accommodate my busy schedule. He met with me on several occasions to help me with my decision.
He didn't call me and bug me like a lot of car dealers have done to me in the past. He also didn't try to push a vehicle on me that I didn't want. I told him what I wanted and what I expected, and he delivered! I have purchased 6 vehicles in my life and this was by far the best experience yet. He, and the Hardee Ford staff really set the bar high with this one! I have been banking with a certain bank for 8 years and they were able to beat my banks rates!!!!
Now I'm riding clean in one of the baddest trucks in my town!
I will never do business anywhere else!
Fantastic place to buy your car or truck - Tony Davis
I've had the pleasure of buying several vehicles from Jim Sneads. I honestly can't imagine buying anywhere else. I've dealt with Sam Harris from first deal to my last with nothing but tremendous respect, professionalism and friendship like kindness. I finished my deal with AJ Burns who was nothing short of great.
Great vehicles, great people what more could you ask for.
Friendly & no pressure experience - ViennaGL450
I've bought 2 trucks from David & Tom ( the owners ). It's nice dealing with people who remember you when you come in, & treat you like a human being. When I bought my 2nd car ( a new Fusion ) they took the time to answer all my questions, & gave me a great trade-in value on my the first car I bought from them.
I'm a fan! - leslie123
After doing months of research, I purchased a used vehicle from Marlow Ford in Luray in December. From the moment I stepped on the lot, I was treated like family. Bob
went above and beyond in securing me a great financing package. I ran Lori ragged test driving at least 8 cars, just to be sure I was happy with my selection, and never once did I feel like I was asking too much. Finally, Jeremy, the Sales Manager was open and honest and allowed me to feel that I was getting the most fair price they could offer, I felt confident that I was making a sound purchase, which is so important. The service department was also friendly, helpful and expedient. I had an issue with the parking brake and they fixed it promptly and expertly. I appreciate the great team in Luray and I am new loyal customer.
Experience - donna1
Work was done timely and every thing checked. Courteous workers and very good dealership to work with. If there is a problem and you call they take care of it in a timely way.
Great and Fast Customer Service - TamiK97
I took my Explorer for inspection at Parrish Ford. When I arrived I asked last minute if they could also do an oil change for me, and they said no problem. Tom, the new Service Manager was short handed that day but got me in and out efficiently. Unfortunately my car failed inspection due to tires. He offered me a great deal on tires, but my tires were under warranty elsewhere so I got new tires and returned the following week to get reinspected. Overall, great customer service and quick customer service. I will be returning!
You Won't Go Wrong with Riggins - R&D K
Riggins Motor Co was recommended to us when my husband was transferred here in 1996 and we needed a safe second hand car for our daughter. They sold us a great car which lasted for many years. Since then, we have purchased all our vehicles from them (new and used) and wouldn't think of going anywhere else. They treat us like family and have never let us down. The service department is terrific, as well (one day I had picked up our van from service and then went to get my husband's shoes from a repair shop - the complete service on the van cost less than the shoes!). They will take care of you.
When you deal with Riggins, you won't have to wonder if you got the best deal.
The most Professional, Detailed and Honest Service ever!!!! - M Gerhardt
This dealership gets a perfect score. 10 of out 10....100 out of 100. Best people to work with! I have been a loyal customer of Kip Killmon Ford for years and I have always received top notch service. But in the past couple of years, the Gold Star service is out of this world. Dan, my service advisor, is probably the most thoughtful and caring advisor in the industry. I trust everything he says. I would recommend anyone looking for a service center; go to Kip Killmon Ford. Don't even mess with anyone else around town; Kip Killmon is the place to be.
Best in area - Unhappy
They were best in price, and went over and beyond, to get me the car i wanted. Check here before anywhere else. I would not recommend Hburg ford! Myers Ford has done an excellent job. And thank You, Lisa Myers Good, for all you did
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle
bought a used vehicle - peccoed
went to Eddins because I knew a man who $5,000 less than Battlefield ford on the same car. was very impressed with sales staff ! very cooperative. made the purchase and really felt great with the after sale assistance.
Car Buying Made Easy! - 6VtHokies
My husband and I had been looking for the Ford Expedition EL Platinum online. We had several dealers in the area contact us with cars, but none were as helpful or as knowledgeable as Cleo at Battlefield Ford. She not only found the car we wanted, but she took care of all the details to get it to us with very little effort on our part. She even had plates waiting for us so we wouldn't have to wait in line at the DMV. All we had to do was show up and sign some papers. She was very efficient and made it easy for us. Everyone we dealt with there was friendly and helpful. Cesar and Bill (the GM) were wonderful as well. This is not your average dealership - they go above and beyond.
Ted Britt Ford Lincoln
Master Certified Product Specialist
Richmond Ford Lincoln