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Latest Virginia Lexus Dealer Reviews
On 11/13/2009 4:16:59 PM cantsaytell wrote:I once had a 9am appointment, scheduled weeks in advance. Two hours later when I asked how things were going, I was told they hadn't even taken my car into the garage yet. Maybe it's because my Lexus is old, but every time I go I get bad service, and bad attitudes, and they always seem to 'forget' my complimentary car wash. If the shop wasn't part of the dealership, they would have been out of business a long time ago. Bunch of crooks.
On 8/12/2009 3:59:28 PM Unhappy Customer_611 wrote:Pohanka Lexus was beyond horrible to deal with, they avoided covering a warranty issue and looked for any excuse not to pay for tires that were less than a year old. I spoke with Mr. Brewer, General Sales Manager, who was condescending, insulting and abusive. I filed a complaint with Lexus and they did nothing about thie situation. I have never been treated with such disrespect by someone in the Customer Service industry. Pohanka Lexus happens to have the highest price of ALL of their inventory of any car dealer in the Metropolitan area. When purchasing my car, I avoided dealingh with them, but thought it was safe to have service done there. I made the mistake of purchasing tires wtih them and would NEVER return to this establishment. Buyer Beware of Pohanka Lexus - the customer is never right and they do not stand behind their work or purchases made on items such as tires. I cannot stress this statement enough - there are many other customer reviews such as mine, I wish I had researched this before taking my business here.