Great buying experience - ChrisW
I had been looking for a new/used vehicle and a Q5 was one of my options. We had purchased my wife's car there last year and they had treated us very well. I saw a vehicle on their site that had all the options I wanted and was able to schedule a time to go see it and do a test drive. I loved the car and was in and out of the dealership in record time. The sales person Joey was great and the sales manager Matt ( who was the sales person who sold us my wife's car ) was great as well. Answered any questions I had and had everything ready when I came back in a few days to pick up the car. As painless and enjoyable experience buying a car as you could hope for.
Great experience with Brian Reed - evanworld
I purchased a new 17 A4 allroad from Brian - and it was an excellent experience. When I engaged Larson for a test drive, Brian replied within a couple hours and confirmed a time that worked for me. On arrival to the dealership, Brian tossed me the keys and told me to take it out for as long as I liked - no hard selling shotgun sales guy with Brian. When it came to making an offer Brian juggled a lot of moving parts to the deal and after a couple days met my requirements and made it happen all the while staying loose and funny and at ease.
I think I aggravated the finance lead by shopping rates - yet I did get the car and deal I wanted.
Multiple bad and misleading interactions with this dealer - Ryan
Read this before you have any service done here!!! I’m extremely displeased after multiple bad and misleading interactions with this service department. I can't describe my level frustration.
1. I had my sunroof blown out by a rock requiring the glass to be replaced. First, somehow the original motor unit was electrically damaged while under repair requiring a whole new unit to be shipped from Germany, drastically lengthening the time of repair to weeks instead of days. After I got home I found black, greasy hand prints all over the white headliner. I then had to return the car to be cleaned. Then a few months later, after a strong rain at work, I find water puddled on my back seat from a major leak in the sunroof. I was forced to take the car back again for repairs as the unit was improperly installed. 3 trips to fix one issue. Time is money.
2. The same car is then in for an Audi recall regarding excessive oil consumption. This is a process that involves multiple service appointments in close succession, to carefully measure the rate of oil consumption. In the middle of this process two small leaks are supposedly identified, one of which will prevent the oil consumption test from proceeding.
After questioning the service adviser as to why these leaks weren't identified and noted at prior inspections and how it seems suspicious that they should creep up in between the last inspection, the adviser changes his story and said that "he did a poor job of explaining the issue" and then offers to replace the seal in question for parts only (very small) cost. The test continues and the other leak (water pump) magically cures itself after I specifically request that it is investigated, no explanation given.
3. Finally the same car fails the oil consumption test and qualifies for the piston and ring replacement under Audi's warranty. This involves removing the entire engine from the car and replacing the pistons and rings. 5 months down the road I discover a massive oil leak pooling under the car after a check engine light comes on. This is diagnosed as a leaking rear main seal. As it seems that this is awfully close to the engine rebuild to have a catastrophic oil leak I called the service department. I was told that the car would have to be towed to the dealer to be inspected, but there was no way it would be covered as warranty to the rebuild. This information is given to me indirectly over the phone. When I ask to speak directly with a service adviser I'm placed on hold and disconnected.
Following this I called around to other Audi service departments and independent mechanics. I find that the rear main seal is required to be removed in order to remove the upper oil pan as part of the engine rebuild service. Thus the rear main seal part was removed and the seal disturbed in the rebuild process but it was not replaced. According to Audi of America services are warrantied for 12 months or 12K miles. Talking to other mechanics they say this is an unfortunate situation but their policy is to warranty things they alter in their repairs and that it’s the right thing to do. Unfortunately it seems Audi Spokane operates differently. Now I’m left with an inoperable car and when I call to discuss the issue I’m hung up on.
Classless in Seattle: awful customer service & tactcs - dda
I spent many hours negotiating a $50k+ Audi and when I agreed and said "let's go" their response was "sorry, we just sold it a few minutes ago." Keep in mind that I had been back and forth with the sales rep every 10 minutes or less on email. He kept saying that he had to check with his deal desk so they certainly new I existed.
I presume the person that bought it offered a bigger profit for the dealer. Some would look at this and say yeah, that's business. My experience tells me otherwise. They should have told me there was another buyer and given me a chance to say yes. I know for a fact (or at least from what they said,) that I was the first person to test drive it a few days ago.
I emailed the GM expressing my disappointment. His CYA response was less than satisfactory. I will never step foot in that dealer again, which is a bummer since I have a wife and two kids are that are going to need cars soon and from what I hear sister dealer, University VW, have a similar poor taste in customer service.
I bought a new A4 from them through Internet. Everything... - Datmovingsale
I bought a new A4 from them through Internet. Everything was as expected. No surprises on price and they don't try to aggressively sell options in the finance discussions. Would definitely buy from them again.