Best Ever! - Colleen R.
I absolutely love this dealership. Each and every visit has been a pleasure. I live in Moses Lake which is 190 miles away but each trip is well worth the time.
Love my new Audi Q7! - Audi Q7
Buying my new Audi Q7 was a great experience completely without any stress. Communication and customer service were amazing. Had to order my car and they kept in touch....my car even arrived early! Highly recommend them!
Purchase and service after purchase - Audi girl
Purchase part was good but after you purchase expect crappy service, no return phone calls and if you ask to talk to the manager expect him to be busy! First... When trying to make an appt for a service expect to wait on the phone for a long period of time before someone gets to you. Then expect them to tell you the are "short staffed". Second if you choose to leave a message for them to call you expect hours, so don't put your day on hold hoping to get in that day, that's even if they call you back at all. This happened to me three different times until I started going to the Bellevue Audi instead(great service there). Third... I called this Monday and all I am need is an email with my paperwork. I was told they would have finance email it. Wednesday still no email... Called again and they will have finance email it to me. Here we are 5 days later with nothing! So called this morning asked for the manager... Guess what he is busy!!! Told them to have him call me and she also told finance to call me. Finally finance calls and I get what I need... Why oh why does it take me getting so pissed off to actually get what I need. And still no call from the manager!!! WILL NEVER BRING MY BUSINESS FOR SERVICE OR TO BUY A NEW CAR(which I love audi's now so will buy more) TO THEM AGAIN!!
Worst dealership ever! - Charla Rae
My husband & I went in to test drive sn Audi, and salesman John Ward was soooo friendly & helpful! He didn't have a car we wanted, bur he recommended one at thrir sister dealership in Seattle. We drove over there & looked at it, but it was thr wrong colt. We went to an independent lot, found our car & bought it. Folloeing a rather unpleasant email from a sales mgr in the Spokane shop, at the Spokane dealership, john wouldn't speak to us, the service dept also wanted nothing to do with us, and we felt quite blacklisted there. It is one of the craziest things I've encountered! My husband, a Pakistani-american, is a retired US Ambassador and currently a VP of a large state university. Even his extensive diplomatic skills got us noplace at this very short-sighted dealership! A very unpleasant experience!
I bought a new A4 from them through Internet. Everything... - Datmovingsale
I bought a new A4 from them through Internet. Everything was as expected. No surprises on price and they don't try to aggressively sell options in the finance discussions. Would definitely buy from them again.
First of all, you walk into the service department to a... - fl0rentia
First of all, you walk into the service department to a row of not so cheerful men, sitting like ducks at the front desk. It's really intimidating for women. Then they all speak to you like you're an idiot and they're doing you some big huge favor by doing their jobs.
Clearly there is a known issue with the 2.0 engine (it's all over the internet) in the Audi's that the dealership won't take responsibility for. This is my 2nd Audi and I've had nothing but problems as soon as my car was out of warranty. I mentioned prior to my warranty being expired, that the car seemed to be burning more oil as time goes on. I was shushed and the dealer seemed shocked that I would be having this issue. Now, it goes through quarts and quarts of oil and every time I take my car in to get "serviced", I take it home and somehow something else breaks down in it. I'm not talking a minor repair job, I'm talking MAJOR repairs. Dealer said it was fixed. NOT. I've been told that its "normal" for my car to go through a quart of oil every 1200 miles. Hmm, how many quarts of oil does the engine hold? About 5. How often should I get my oil changed? Every 10k miles. Does that make any sense to anyone? That I would be topping my engine off with oil every 1200 miles? Since my car was out of warranty, I've had to have my pistons replaced, still had the problem. Then I needed to have breather valves. Yet another thousands of dollars. Finally, gasket needed replacing. Additionally, it took this dealership FOREVER to figure out why my radio wasn't working in my car. They just couldn't figure out that it was actually the freaking fuse in the back of the trunk! To think they talk to me in the tone they do is laughable. Like I'm crazy to think topping my oil off every 1200 miles is "normal".
Upon googling this issue, it seems that this has been a known issue that has been going on since their 1999 models. It STILL hasn't been figured out. People are still complaining about their brand new audi's having this same issue. Total I've spent about 6k trying to get this issue fixed and whenever I take my car in to get fixed, mysteriously it isn't fixed, or I have some other major repair to do. Shadiest service ever.