Best Ever! - Colleen R.
I absolutely love this dealership. Each and every visit has been a pleasure. I live in Moses Lake which is 190 miles away but each trip is well worth the time.
Love my new Audi Q7! - Audi Q7
Buying my new Audi Q7 was a great experience completely without any stress. Communication and customer service were amazing. Had to order my car and they kept in touch....my car even arrived early! Highly recommend them!
Purchase and service after purchase - Audi girl
Purchase part was good but after you purchase expect crappy service, no return phone calls and if you ask to talk to the manager expect him to be busy! First... When trying to make an appt for a service expect to wait on the phone for a long period of time before someone gets to you. Then expect them to tell you the are "short staffed". Second if you choose to leave a message for them to call you expect hours, so don't put your day on hold hoping to get in that day, that's even if they call you back at all. This happened to me three different times until I started going to the Bellevue Audi instead(great service there). Third... I called this Monday and all I am need is an email with my paperwork. I was told they would have finance email it. Wednesday still no email... Called again and they will have finance email it to me. Here we are 5 days later with nothing! So called this morning asked for the manager... Guess what he is busy!!! Told them to have him call me and she also told finance to call me. Finally finance calls and I get what I need... Why oh why does it take me getting so pissed off to actually get what I need. And still no call from the manager!!! WILL NEVER BRING MY BUSINESS FOR SERVICE OR TO BUY A NEW CAR(which I love audi's now so will buy more) TO THEM AGAIN!!
Horrible experience with Sales Mgr Dan - JodyM
IF YOU ARE A" WOMEN OR ELDERLY" BEWARE! I WENT TO AUDI SPOKANE NOW AUTO NATION READY TO PURCHASE A VEHICLE LAST WEEK. MY HUSBAND WAS WORKING AND COULDN'T JOIN ME UNTIL LATER IN THE EVENING BUT I WAS THERE TO TEST DRIVE A USED 2016 A4 AND GET THE FINANCING OPTIONS OFFERED THROUGH AUDI REQUESTING 1.9 TO 2.5% AS I ALREADY HAD A QUOTE FROM CREDIT UNION AT 2.5% I HAD NO TRADE AND WAS PUTTING A CONSIDERABLE AMOUNT OF CASH DOWN. THE CAR STICKER PRICE WAS $36,999, .I SPECIFICALLY ASKED IF THERE WERE ANY CHANGES IN THE 2017 MODELS AND I WAS TOLD NO BY SALESMAN BRYAN!
AFTER THE TEST DRIVE THE SALES MGR, DAN, THEN JOINED US AND I EXPLAINED AGAIN MY GOAL AND SITUATION DETAIL TO DAN. DAN THEN WROTE UP THE FIRST OFFER AND PRESENTED IT TO ME.......PRICE WAS FULL PRICE $36,999 AND WHEN I ASKED "THIS IS THE BEST PRICE YOU CAN DO? HE SAID THAT WAS AS LOW AS THEY COULD GO AND THAT IT HAD ALREADY BEEN DISCOUNTED BEING AUTO NATION AND ON AND ON. THE INTEREST WAS ABOVE 3%.AS WELL.
WE WENT BACK AND FORTH BASICALLY ON INTEREST RATES AND MONTHLY PAYMENTS. HE THOUGHT I WAS STUPID AND COULDN'T FIGURE OUT WHAT HE WAS DOING WITH JUST TRYING TO GET MY PAYMENTS TO WHAT WAS COMFORTABLE WITH MONTHLY, WELL YEAH I CAN DO THAT MYSELF WITH 36 TO 72 MONTH VARIABLES.
I EVEN LOOKED AT THE NEW A6 ON THE LOT WHILE WAITING FOR DAN TO PRESENT THE NEXT OFFER AS IT WAS A LITTLE BIGGER AND MY HUSBAND IS 6"4" (LATER I FIND OUT THAT THE A4 2017 HAS CHANGED AND IS BIGGER AS WELL AND NEITHER OF THE SALESMAN EVEN MENTIONED THAT TO ME AS AN OPTION, WELL HOW DO YOU DO THAT AFTER JUST LYING ABOUT THERE BEING NO CHANGES IN THE 2017 MODELS.
I HAD ANOTHER OBLIGATION, WHICH I TOLD THEM ABOUT UP FRONT, SO IT WAS TIME FOR ME TO LEAVE AND I OFFERED TO BUT SOME MONEY ON THE CAR UNTIL WE COULD COME BACK LATER THAT EVENING AND MY HUSBAND COULD DRIVE THE CAR ETC. SO I GAVE DAN A CHECK TO HOLD THE CAR OR AT LEAST GIVE US FIRST CHANCE.
MY HUSBAND AND I RETURNED AROUND 6PM AND DOUG DID A TEST DRIVE AND ASKED BRYAN ALL HIS QUESTIONS AND THEN DOUG OFFER $35,000 FOR THE CAR. BRYAN THEN RETURNED WITH DAN AND DAN EXPLAINED TO DOUG THAT I HAD ALREADY AGREED TO FULL PRICE AND GIVEN MONEY TO HOLD THE CAR AND THAT HE DOESN'T USUALLY TAKE MONEY TO HOLD A USED CAR AND HE COULD HAVE SOLD IT WHILE I WAS GONE! I WAS IN SHOCK AS I HAD BEEN UP FRONT WITH BOTH SALESMAN ABOUT HOW I WAS NOT ABLE TO BUY A CAR WITHOUT MY HUSBAND AND WHEN DAD ASKED ME TO SIGN IT WAS IF I CAN DO THIS AND THAT WILL YOU BUY THE CAR....YEAH WELL SIGN HERE AND I AGAIN EXPLAINED AND HE JUST MADE LIGHT OF IT AND AGREED AND HAD ME SIGN IT ANYWAY! WHAT A PUSHY, DISHONEST SALESMAN!
So WE ASKED FOR OUR CHECK AND WERE READY TO WALK AWAY AND HE SAID OH LET ME MAKE ANOTHER PHONE CALL. HE CAME BACK WITH WE FIGURED IT OUT WE WILL TAKE THE WARRANTY OFF AND THAT IS $1500 AND THEN WE CAN SELL IT TO YOU FOR $35,000! WE AGAIN ASKED FOR OUR CHECK WHICH HE MADE EVERY EXCUSE WHY HE COULDN'T GET IT BUT WITH DEMANDING HE GET THE CHECK IT CAME BACK WITH THE CHECK!
WE WERE CONTACTED BY GENERAL MANAGER, CHRIS, THE NEXT DAY BUT WE JUST CAN'T GET OVER OUR EXPERIENCE AND WILL NEVER PURCHASE AN AUDI FROM SPOKANE AUDI OR ANY VEHICLE FROM AUTO NATION!!!!
I bought a new A4 from them through Internet. Everything... - Datmovingsale
I bought a new A4 from them through Internet. Everything was as expected. No surprises on price and they don't try to aggressively sell options in the finance discussions. Would definitely buy from them again.
First of all, you walk into the service department to a... - fl0rentia
First of all, you walk into the service department to a row of not so cheerful men, sitting like ducks at the front desk. It's really intimidating for women. Then they all speak to you like you're an idiot and they're doing you some big huge favor by doing their jobs.
Clearly there is a known issue with the 2.0 engine (it's all over the internet) in the Audi's that the dealership won't take responsibility for. This is my 2nd Audi and I've had nothing but problems as soon as my car was out of warranty. I mentioned prior to my warranty being expired, that the car seemed to be burning more oil as time goes on. I was shushed and the dealer seemed shocked that I would be having this issue. Now, it goes through quarts and quarts of oil and every time I take my car in to get "serviced", I take it home and somehow something else breaks down in it. I'm not talking a minor repair job, I'm talking MAJOR repairs. Dealer said it was fixed. NOT. I've been told that its "normal" for my car to go through a quart of oil every 1200 miles. Hmm, how many quarts of oil does the engine hold? About 5. How often should I get my oil changed? Every 10k miles. Does that make any sense to anyone? That I would be topping my engine off with oil every 1200 miles? Since my car was out of warranty, I've had to have my pistons replaced, still had the problem. Then I needed to have breather valves. Yet another thousands of dollars. Finally, gasket needed replacing. Additionally, it took this dealership FOREVER to figure out why my radio wasn't working in my car. They just couldn't figure out that it was actually the freaking fuse in the back of the trunk! To think they talk to me in the tone they do is laughable. Like I'm crazy to think topping my oil off every 1200 miles is "normal".
Upon googling this issue, it seems that this has been a known issue that has been going on since their 1999 models. It STILL hasn't been figured out. People are still complaining about their brand new audi's having this same issue. Total I've spent about 6k trying to get this issue fixed and whenever I take my car in to get fixed, mysteriously it isn't fixed, or I have some other major repair to do. Shadiest service ever.