Best Ever! - Colleen R.
I absolutely love this dealership. Each and every visit has been a pleasure. I live in Moses Lake which is 190 miles away but each trip is well worth the time.
Crowd Pleaser - Lovebug
People I know and don't know constantly comment on my beautiful new car. It makes me smile and is a joy to drive. My daughter will visit from Australia and she says it is her "dream car". So, I will get to be a passenger, too.
After owning a Saab convertible for 15 years, I didn't think I could be happy in another vehicle; I was wrong - I love my Bug! Jen was perfect and I reccommend her to everyone. Thank you, Overturf. Regards, Jeanene.
Excellent Service Department - rowdyg4
The customer service representatives are professional, knowledgeable and won't try and offer you unnecessary repairs. Sarah and Brittany are excellent service representatives, and I would recommend this dealership to service your Audi anybody with a new or old Audi. They know old how to repair older Audi's too. I've been to three different Audi Dealerships, and this has been the best experience, hands down.
They broke it so it's my problem! - Audi-1
I have a new Q5. Nice car. The manual explains how to access the receptacle for the front tow hook. (It screws into a threaded hole behind a "removable" plastic fairing.) You remove this plastic cover on the passenger side of the front grill. Poor instructions as to how to do that without breaking off the plastic tabs holding it on. I pulled a little here and there but not knowing just how and not wanting to break them off I made the trip (last week on April 20) into Spokane from Sandpoint and explained to the service guy that I wanted them to remove it for me so I would know how in case I ever needed to use the tow hook. He gets his "expert" service tech out there and after studying it for maybe 5 seconds, grabs it and pulls nice and hard. It comes right off with a pop! See, no problem. I look down at the part and both plastic tabs are broken off. When I point this out he says "They aren't really needed to hold it in anyway.". I explain that I want a new part since that is exactly why I had them (the experts) remove it instead of me, so it wouldn't get damaged. He takes me into the parts dept and the guys says "We have one in stock. That'll be $270 (But we can take a little off for you today.). After escalating the discussion (and my blood pressure) (a lot) and getting all the guilty parties together the service manager finally brings out the new part and hands it over. No "We're sorry". No nothing. I guess my unreasonable request to replace what THEY broke was going to cause all their children to go without lunch that week. (The $270 plastic part probably cost Audi all of $10) I sure wish there was another choice for Audi service in the inland nortwest.
I bought a new A4 from them through Internet. Everything... - Datmovingsale
I bought a new A4 from them through Internet. Everything was as expected. No surprises on price and they don't try to aggressively sell options in the finance discussions. Would definitely buy from them again.
First of all, you walk into the service department to a... - fl0rentia
First of all, you walk into the service department to a row of not so cheerful men, sitting like ducks at the front desk. It's really intimidating for women. Then they all speak to you like you're an idiot and they're doing you some big huge favor by doing their jobs.
Clearly there is a known issue with the 2.0 engine (it's all over the internet) in the Audi's that the dealership won't take responsibility for. This is my 2nd Audi and I've had nothing but problems as soon as my car was out of warranty. I mentioned prior to my warranty being expired, that the car seemed to be burning more oil as time goes on. I was shushed and the dealer seemed shocked that I would be having this issue. Now, it goes through quarts and quarts of oil and every time I take my car in to get "serviced", I take it home and somehow something else breaks down in it. I'm not talking a minor repair job, I'm talking MAJOR repairs. Dealer said it was fixed. NOT. I've been told that its "normal" for my car to go through a quart of oil every 1200 miles. Hmm, how many quarts of oil does the engine hold? About 5. How often should I get my oil changed? Every 10k miles. Does that make any sense to anyone? That I would be topping my engine off with oil every 1200 miles? Since my car was out of warranty, I've had to have my pistons replaced, still had the problem. Then I needed to have breather valves. Yet another thousands of dollars. Finally, gasket needed replacing. Additionally, it took this dealership FOREVER to figure out why my radio wasn't working in my car. They just couldn't figure out that it was actually the freaking fuse in the back of the trunk! To think they talk to me in the tone they do is laughable. Like I'm crazy to think topping my oil off every 1200 miles is "normal".
Upon googling this issue, it seems that this has been a known issue that has been going on since their 1999 models. It STILL hasn't been figured out. People are still complaining about their brand new audi's having this same issue. Total I've spent about 6k trying to get this issue fixed and whenever I take my car in to get fixed, mysteriously it isn't fixed, or I have some other major repair to do. Shadiest service ever.