Great buying experience - ChrisW
I had been looking for a new/used vehicle and a Q5 was one of my options. We had purchased my wife's car there last year and they had treated us very well. I saw a vehicle on their site that had all the options I wanted and was able to schedule a time to go see it and do a test drive. I loved the car and was in and out of the dealership in record time. The sales person Joey was great and the sales manager Matt ( who was the sales person who sold us my wife's car ) was great as well. Answered any questions I had and had everything ready when I came back in a few days to pick up the car. As painless and enjoyable experience buying a car as you could hope for.
Great experience with Brian Reed - evanworld
I purchased a new 17 A4 allroad from Brian - and it was an excellent experience. When I engaged Larson for a test drive, Brian replied within a couple hours and confirmed a time that worked for me. On arrival to the dealership, Brian tossed me the keys and told me to take it out for as long as I liked - no hard selling shotgun sales guy with Brian. When it came to making an offer Brian juggled a lot of moving parts to the deal and after a couple days met my requirements and made it happen all the while staying loose and funny and at ease.
I think I aggravated the finance lead by shopping rates - yet I did get the car and deal I wanted.
Horrible customer service - Haase30
Car would sit in the shop for days!!! No one would give me updates and when I would call no one could tell me anything. One time my car was in the shop for a water hose and it took 10 days to get it back. And if that's not bad enough I was in the dark for 8 of them. The other times my car was in the shop it always took multiple weeks to get the work done!!! I will never know why I went there more than once. Worst shop I have ever dealt with.
Classless in Seattle: awful customer service & tactcs - dda
I spent many hours negotiating a $50k+ Audi and when I agreed and said "let's go" their response was "sorry, we just sold it a few minutes ago." Keep in mind that I had been back and forth with the sales rep every 10 minutes or less on email. He kept saying that he had to check with his deal desk so they certainly new I existed.
I presume the person that bought it offered a bigger profit for the dealer. Some would look at this and say yeah, that's business. My experience tells me otherwise. They should have told me there was another buyer and given me a chance to say yes. I know for a fact (or at least from what they said,) that I was the first person to test drive it a few days ago.
I emailed the GM expressing my disappointment. His CYA response was less than satisfactory. I will never step foot in that dealer again, which is a bummer since I have a wife and two kids are that are going to need cars soon and from what I hear sister dealer, University VW, have a similar poor taste in customer service.
I bought a new A4 from them through Internet. Everything... - Datmovingsale
I bought a new A4 from them through Internet. Everything was as expected. No surprises on price and they don't try to aggressively sell options in the finance discussions. Would definitely buy from them again.