They went out of their way to be perfect! - DC
We purchased an 2016 RX450h with panoramic sunroof in April. We also purchased roof racks, because we kayak a LOT. Because it was a new body style, no one knew that roof racks could not be installed on a panoramic sunroof. The Lexus of Seattle has EXCELLENT staff: every single person we worked with. They ordered a custom new vehicle (with a standard sunroof instead) from Japan, and had it rushed to us in just 2 months. No expense on our part at all. We have NEVER had such a positive experience in any car dealership, and I have owned MORE than my share of vehicles over the years!
The only word for them is "supurb" - MargoHK
Every aspect of the purchase of my new Lexus was enjoyable.
I looked at other top brands (Mercedes, Porsche, Land Over, etc.) but chose Lexus for the attention to detail they provided.
Great job and thanks.
Pleasant experience at Larry Miller - Gene87
This is the third vehicle we have purchased through Larry Miller and each time we were treated well and found an auto we were looking for that met our needs. They have treated us fairly and don't play the games that many places do. We've found he service department good to work with.
Damaged my car dash - tjmush
Love the cookies in the waiting area, but they damaged my car when I brought it in for a navigation repair. It's really hard to get a hold of any one via phone. I think I or my assistant have called over 10 times. I also had to email in the Lexus service bulletin describing the problem. I wouldn't take my car here again after hearing from friends who have had bad experiences too.