They went out of their way to be perfect! - DC
We purchased an 2016 RX450h with panoramic sunroof in April. We also purchased roof racks, because we kayak a LOT. Because it was a new body style, no one knew that roof racks could not be installed on a panoramic sunroof. The Lexus of Seattle has EXCELLENT staff: every single person we worked with. They ordered a custom new vehicle (with a standard sunroof instead) from Japan, and had it rushed to us in just 2 months. No expense on our part at all. We have NEVER had such a positive experience in any car dealership, and I have owned MORE than my share of vehicles over the years!
Qualified sales and service - Tyr0ne
June 19 we bought our second vehicle from Tacoma Lexus. Our experience has been first rate from both the sales consultant and service advisors. Ron Oberhansli is a gentleman and has car knowledge and experience to balance salesmanship, product knowledge and patience to make you fell comfortable with the buying experience. Also, I appreciate manger's interest in checking with us when we wandering in the parking lot looking at vehicle making sure we were getting service. The whole staff is friendly. Special note to Ron Stephen who helped out when Ron O was not available, and John Majors who assisted me when I brought the car in for chip guard installation. Great Team
Friendly yet not overly pushy - Deanna Rector
My mother had been treated well so I decided to wander into the dealership as I was in the market for a car but did not know what I wanted. Pat Bopray was understanding and helped me narrow down my choices until I found the perfect car for me. Although it was not a Lexus but a Mercedes he made the process easy and I had confidence the details were handled correctly. I also appreciated that the staff was friendly but did not make me feel hunted or stalked as I had at other dealerships in town. The only time I felt a bit unsure was at the actual signing of papers as the "regular" finance guy was not available and my situation was a bit unique as the car is being shipped overseas. It has all worked out in the end and I would definitely recommend Larry H. Miller
Damaged my car dash - tjmush
Love the cookies in the waiting area, but they damaged my car when I brought it in for a navigation repair. It's really hard to get a hold of any one via phone. I think I or my assistant have called over 10 times. I also had to email in the Lexus service bulletin describing the problem. I wouldn't take my car here again after hearing from friends who have had bad experiences too.