Smooth sailing and a beautiful new car - ashley1085
When we decided to get a new car, we decided that we wouldn't do it unless we found exactly what we wanted. As soon as we drove onto the lot we were given the chance to walk around and look BEFORE behind hounded by an anxious salesman. It was so nice to not have aggressive people after you the minute your foot hits the pavement. The dealership is clean, everyone is friendly and you can tell that they have a real sense of pride in their brand and company. A free iced mocha and chocolate chip cookie sweetened the experience too!
Professional Treatment appreciated - DanR
This was my second Lexus, and quite frankly hadn't even planned on getting a new one, but situations change and so there I was in need. My salesman Jonathan Lee could not have been more professional, informative and attentive to what I was looking for. I was very impressed. No haggling needed because they treated me fairly, and generously making me a great offer.
What was perceived by me up front as a stressful day getting a new car, became an easy and enjoyable one. Thank you Lexus of Tacoma and Jonathan.
Pleasurable Buying Experience - Morrie
John Guiberson, our sales consultant, made the buying experience a pleasure. We were able to purchase the new Lexus without having a long, time consuming process. This was especially appreciated since we had our grandchildren with us. John even provided some special cookies for the kids. We had been looking at buying a new car for a long time and John wanted to make sure we purchased what we wanted. Also, Mike, with whom we signed the financial paper work, found us a low interest rate loan. He quickly processed the financial forms and we were soon in our new car where John helped us with all the new technology. All in all, everyone at Larry H Miller Lexus of Spokane was friendly and polite.
Damaged my car dash - tjmush
Love the cookies in the waiting area, but they damaged my car when I brought it in for a navigation repair. It's really hard to get a hold of any one via phone. I think I or my assistant have called over 10 times. I also had to email in the Lexus service bulletin describing the problem. I wouldn't take my car here again after hearing from friends who have had bad experiences too.