43 Washington Subaru Service Centers

The service advisor was very courteous. - tinathomsen

The service advisor was very courteous. I was there for a regular lube and oil change. It was done in less than the estimated time. I always find the waiting area comfortable and pleasant.

I've been coming here for around 25 years -- they have - bshiraki

I've been coming here for around 25 years -- they have always provided great customer service.

Knowledgeable when there is an issue and cognizant of - greenback48

Knowledgeable when there is an issue and cognizant of appointment time relative to other appointments in the city when initial appointment setup for a timely result when coming from outside the community

I took my Subaru into the Carter Subaru service center - tracy

I took my Subaru into the Carter Subaru service center for repair. Carter Subaru made a mistake in their initial diagnoses but they owned it and made it right. Finding a repair shop you can trust is becoming more and more difficult to find. Carter Subaru proved to me that not only are they trustworthy but that they value their customers and are concerned about earning their future business. That’s something that I’m not sure you can put a price tag on. Thank you Paul for the genuine concern you showed and your excellent customer service.

Great Customer service. This gal named Jessica Wiley in... - Leah.segebartt

Great Customer service. This gal named Jessica Wiley in the service department was so nice and helpful to me when I brought my Impreza in for a small window repair. She took my car in right away and put me into a nice Crosstrek loaner car. Not too long after that I came back in with my brother and financed a new Subaru Crosstrek and trade my Impreza in. Got a great low interest rate on my new car and super friendly helpful staff.

The best place to buy car & for car maintenance as well. - Kkachara

The best place to buy car & for car maintenance as well. Customer service is excellent. Nice work! Keep going!

Great service and repairs. - mhernanii2

Great service and repairs. Our collision estimator David Guthrie keep us inform from the beginning to the end until My car was done. Very professional service. Thank you.

My contact is Chris. - mm.demello

My contact is Chris. He is always helpful and answers all my questions. Even though I don't see who works on my car, it is always taken care of. I appreciate their good service.

Friendly and easy to deal with service, done quickly and - JedIam

Friendly and easy to deal with service, done quickly and got a quick wash on the car too.

Service was prompt & friendly and performed in a timely - kowbel

Service was prompt & friendly and performed in a timely manner. I appreciated the Multipoint inspection & wheel torque.

Anthony lafayette, in the service department went above - ghg582

Anthony lafayette, in the service department went above and beyond for me today. Dealing with an older client who obviously was out of her league, he was patient, kind and extremely helpful with me. ‘check engine’ light had been on since Saturday and I was so worried that something might be seriously wrong with my SUV. He not only took the time to explain to me what the issue was (the gas cap not being replaced properly) but also spoke with my daughter on the phone to explain the problem. You have a gem working for you, Walker’s Renton Subaru.

I had an honest, pleasant, professional, and upfront - D.Davis

I had an honest, pleasant, professional, and upfront experience, add to it, out of state. Only 2 cars available in PNW, my home dealership didnt work out. Car Pros, came through! All transactions settled via text, email. That said, part of my recommendation is based on the "dealership personality." Dean (dealership) was upfront, clear and resonated a sense of long distance trust. I hadn't met ANYONE. I am thrilled owner of 🚗 ... thank you.

Koenig Subaru were great as always doing maintenance on - karenanoble1

Koenig Subaru were great as always doing maintenance on my 22 Subaru. Excellent service, professional and friendly! Thanks so much!

The oourtesy and friendliness of everyone working there, - RJ

The oourtesy and friendliness of everyone working there, the comfort (and safe distancing) of waiting area, make getting the car serviced a painless experience.

Oil everywhere: I took my 2017 Subaru legacy to the - AlanPG

Oil everywhere: I took my 2017 Subaru legacy to the dealership since that’s where you go when you need things done right the first time. At least that’s what I thought when I took my car in to get some services done on Tuesday. One of the services included resealing the oil pan due to a leak that was found. The cars repairs and services were done by Thursday, and I drove back to get my car and get ready to head back to pullman and prepare for my classes and work. I arrived home and parked the car after running some errands for the day. Woke up and got ready to head out Friday back on a five-hour drive through Snoqualmie pass all the way across the state to pullman. I was heading to get gas and passed by to say my goodbyes to some family friends and after I was just about to head out, I was told to check the car since they found a puddle of oil where my car was parked, my father also called me shortly afterwards to check the car. I initially thought to myself that it couldn’t be since I had just gotten the car inspected and had the oil leak taken care of by the Kendall Subaru dealership. Got under the car and to my surprise The whole cover/skid plate was covered in oil and was able to see that the oil leaking. I got into the engine bay and the oil level was below three quarters of what it should have been since they had to change the oil after they repaired the lower oil pan less than a day before. Had to call a tow truck to pick up the car and have it dropped off back at the dealership right before I was set to leave. With no definitive answer and not even a notification that the car had arrived and was in their possession I didn’t know when I would be able to head back home. I got a call in the morning and explained what I had seen, they told me that they probably wouldn’t be able to work on it due to not having the technicians to work on it. I took my car to them expecting to head home and get ready to present myself to work at my research lab first thing in the morning, attend my classes, and present a seminar presentation to a class. All of which now has to be canceled, rescheduled and made up if I’m even allowed to. Not only that but even in the best case scenario of having it ready by Monday afternoon, I’ll also still have to take extra time out of my schedule to ensure that another issue like this one doesn’t happen again since I don’t want to risk being left stranded out in the middle of nowhere on the way to Pullman where there might not be cellular reception to call a tow and help if needed. If I would have left first thing early morning who knows if I would have even made it over the pass or if the car would have broken down on me while I drove back home. Sure, it was ready but now I had to deal with being told that they don’t have technicians to work on it, that they cant work on it till Monday, that they outright can’t do anything. You would assume if a “professional” job is done on your car that it should be to the best of their abilities. Even in the case that the work is done bad or fails you would also assume that it would be top priority since it was their mess up and you had already paid, in what world isn’t that combined with it leaking and having to get towed not a priority. You already determined it was a big enough issue that rendered the car not safe to drive and had me call a tow truck to take it to you. Yeah, they give a one-year warranty, but it only lasted less than a day before I had to get the car towed back to the dealership. I also have a multiple oil stain on my driveway because of the work they did that I'll have to pay to get washed off. I would have been better off not doing the “recommended” repair.

Friendly, helpful , knowledgeable staff. - ngringen

Friendly, helpful , knowledgeable staff. Clean, organized showroom and service areas. Family owned and operated by a great group of people.

First of All - I love my car! - shawndonohue

First of All - I love my car! 2006 SLK55 AMG. It's my only toy and will be a classic someday. My car looks like new! Service was prompt, courteous and exceeded expectations. Only Genuine Parts used. Celelia Cline, my estimator, treated me with respect and knew how important the repairs were to me. If your car is important to you, I would highly recommend AutoNation Collision Center of Bellevue.

When I bought my car I was very happy for the sales... - polywogmom

When I bought my car I was very happy for the sales person that helped me. Due to Covid he was not able to take me through the steps of all the bells and whistles and I had to do it on my own. Later I had to take it in for a scratch on the passenger door that was there when I bought. They were very good about getting me in to get it done. When I got there it seemed like the right hand didn't know what the left was doing. I was told to go to the Chevy side of the road and someone would help me. I did that and they sent me over to the Subaru dealer. The Subaru dealer sent me back over to the Chevy dealership. Waited for about 20 min. for someone to figure out what was going on. I was also told that it would take 4 hours to fix, so I left the car over night. When I went back to pick it up it was the same thing all over again.

Rarely answer phone and do not call back when they say - FRUS

Rarely answer phone and do not call back when they say they will. I no longer go here for service. All scheduling has to be done online and they will not try to fit you in if an emergency need.

I am rating service here only at Cascade Auto Center - Linda8605

Today I happened to be close to your store, so I drove in with several questions regarding my Subaru;I hadn't called in earlier. Mason met me inside the service department with a cheerful smile and asked exuberantly if he could help me! I want to commend Mason for not only helping me, but going above and beyond with all my questions. Having moved here lately, I've lost the manual to my car. Mason didn't flinch once as I ran off the many questions about my car and he answered them all. Not only is Mason honest, he told me why he feels his service center is the best for my car and gave me several reliable points why. I definitely will be using your facility to have my oil changes and various needs for my car. He pointed to various parts under the hood of my car to help me know how to check on a few basics and then some. By the way, Mason also fixed my radio that had some issues again and patiently gave me step by step pointers to help me understand how to fix radio/station issues if it happened again. Electronics on my new car are not my forte. It was a hot day, I had so much going on and didn't expect much help on a quick notice. Not only was it an education today, but so refreshing to meet a dedicated young man with a passion in his field. Talk about a polite young man, he went out of his way to help me. I'm impressed, your service department is the best here; I've always had good experiences here at this service center, but today 'took the cake' (-: You have an OUTSTANDING SERVICE TEAM here at Cascade Auto Center in Wenatchee, WA 98826. Thank you for all your help!

I stopped by Dewey Griffith today to get a car wash for - bugletspapa

I stopped by Dewey Griffith today to get a car wash for my Outback as I have for almost 4 years. I have had my Outback serviced here since I got it and have been satisfied with the service. I was shocked when I was told that since I didn't buy my Subaru here, no car wash allowed. I have spent multiple thousands on service over the years but I guess that counts for nothing. This doesn't encourage me to recommend this dealership to any more of my friends and family ( I have recommended at least 2 buyers in 4 years ). It really bothers me that a successful company like this would nit pick a long standing customer and referral source. Oh well, I do have a choice and think I may take my Outback to someone that I feel cares more about me than a simple car wash. See you later. Brad and Kathy Taylor

Expensive services but worth for reliability. - Emily

Expensive services but worth for reliability. Robert is my favorite! They explain things respectfully and are very helpful.

This must be the worst auto body shop in the greater - kamuikd

This must be the worst auto body shop in the greater northwest and I have been to some really bad ones. Dick Hannah really needs to hire people who understand the needs of their customers. Car Drop off Dec 21, 2023, was told by Trinidy to only contact her and her Appraiser Ashley on Tuesday and Thursday. I was blown away by this, but OK. After the drop never hear their voices again until I pick up the car on Jan 24, 2024. The process of ONLY communicating with your customer on Tuesday and Thursday is very disappointing and updates only through texted which seem like an automated message is so bad. I would ask many times throughout the day and would not get anything back until TUESDAY OR THURSDAY and even than I would get an automated message. The lack of communication and only doing business through Text is not good customer service. I will take my business somewhere else where I don't have to repeatedly ask for information and also not have to do business through text message and be restricted to ask about my car on ONLY ON TUESDAY AND THURSDAY.

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.