28 West Virginia Dodge Service Centers

Helpful, took me in without appointment. Did a great job... - judymusick

Helpful, took me in without appointment. Did a great job have always been helpful and curtious. Price is high but, I feel comfortable knowing that it is done correctly.

I have brought every single car from this dealership for - wvkid39

I have brought every single car from this dealership for last 32 years and always get great service. Dennis and the guys in service are amazing to help me anytime I need something done . Always friendly and treat me like family I dont trusit anyone else to work on my vechiels. Great job you guys

Chase and entire service department are always the best. - Kirk

Chase and entire service department are always the best.friendliness and caring of customers are the number priority

I am writing this review in hopes of saving others some - JGoode

I am writing this review in hopes of saving others some of the stress and aggravation I had with both my Jeep and dealing with Dutch Miller Chrysler Dodge Jeep Ram (DMCDJR) on a minor warranty repair that took nearly 3 months start to finish! In August 2021 I purchased a new Jeep Grand Cherokee L Summit Reserve. Leading up to this purchase my wife and I explored several mid to high end import SUVs (BMW X5, Mercedes GLE 350, Volvo XC 90 & Audi Q7). All were in close price range and similarly equipped to this Jeep but we chose Jeep because it was American made and thought that would be an edge in service and parts. I never expected to test this theory. On August 17, 2023 the Jeep’s gear selector knob refused to rotate out of park. Roadside assistance was called and it was towed that evening to DMCDJR. I spoke later that day with Svc. Advisor Tommy and he saidhe was waiting on a hole in his schedule to look at it and most likely it would be the following week. The next week I checked back multiple times being told they hadn’t had any openings and were waiting on a cancellation in order to work it in. Into the 2nd week I finally had to ask to be scheduled for fear this waiting game would just keep pushing us further down the line plus we had to keep renting a car for weeks at a time and a timeline would help us better plan. Miraculously Tommy had scheduled us that day for an opening several days later. By the 3rd week they had at least diagnosed the problem saying it needed a Valve Body/TCM Assembly. Several weeks went by with no movement. Eventually they located the part and had it installed but it did not fix the problem. Fortunately I called the day after to find this out and when I asked what the next steps were I was told they were trying to reach a Jeep engineer for better guidance. Finally an engineer made contact with DMCJR and told them the replacement Valve Body/ TCM Assembly was “probably” bad and to order another one. Several more weeks went by, and my calls to (DMCDJR) grew from weekly check-ins to twice a week, to every two days or more. Eventually I got an email from Jeep cares that my part had been delivered to DMCDJR. The next day I called Tommy who confirmed it had arrived and I was next on the list (I was always next on the list). Each day that week I called to check in and got one story after another as to why my part hadn’t been installed. The best was early the following week with no movement, I was told they were going to get me in as soon as they got a part in for another car having a transmission repair. Perhaps foolishly I asked why we were waiting on some other guy's parts and that it seemed they could get to mine while waiting, only to be told the other car was up on their rack and couldn’t be moved. Finally I received the call the Jeep was ready. To add to this insanity I was told that when they installed the 2nd Valve Body/ TCM Assembly the day before it didn’t fix it either and that they had called to start the engineering request over but almost as an afterthought their transmission guy ordered a replacement electronic shift module, which Tommy said was cheap and easy to get, received it that morning and it fixed the problem. While relieved to get it back, I was even more furious that the Jeep had been down a whopping 84 days and they could have had the part in 24hrs if they’d have diagnosed it correctly. This whole process was insane and I wouldn’t wish it on anyone. It cost us a fortune to rent cars over this period and it felt like every time we called we were told something to pacify us but that there was no real plan or timeline (and it was always us calling them, I think in the nearly 3 months our Jeep was at DMCDJR, I got no more than 4 calls from them). I traded that Jeep less than 24 hrs after picking it up from DMCDJR and will never buy another Stellantis product or anything sold or serviced by Dutch Miller. Caveat Emptor!

Extremely good service with Larry Sulfridge - Brepittman

Larry Sulfridge is a great salesman I recommend him to anyone that goes through this company. I believe he did everything possible to accommodate to my payment needs.

Unnecessary repairs? - wandler

Unnecessary repairs? Valve cover ($400) and both batteries ($700+)? This was my 4th visit to CMA Chrysler for service and the first three were fine and reasonable. Perhaps this time the unneeded repairs are just coincidences? Or was the staff looking for end-of-year bonuses or quotas? My check engine light had come on and the engine was rough. A friend-mechanic ran a diagnostic and told me I had a cylinder 2 misfire. So I left my Pacifica, and they concurred, and told me I needed a new ignition coil, and that I should replace all my sparkplugs. Since the car had 120K miles that seemed reasonable. About $1k so far. A couple of days later they called and said I had a valve cover leaking oil for another $400. I hadn’t noticed an oli leak but I accepted the recommendation. But a few days later just before pickup I was told that both my batteries were weak and needed replacement. (I had not experienced any issues) Well, my start-stop battery was replaced a few months ago, so I told them they would have to do it under warranty. And when I inquired I was told the new main battery was $300+. I left the car another day and I was told that the start-stop battery now tested fine and did not need replacement. And the regular battery which tested weak (so I was told) had not cause me any problems so I left it alone(another month in the cold with lots of down time and I have had no issues. So, bottom line – I didn’t need either battery replaced and saved myself $700. I have lost trust in CMA Chrysler. Not sure if I should give them another chance, perhaps this was just coincidence/bad luck? . Three stars because I am unsure if the unnecessary work was coincidence or dishonesty. I wont recommend CMA for now, although I did in the past. Everyone including Matthew was nice and professional. But when they recommend work, then dont do it because it is under warranty and it no longer needs it - that is a red flag.

My daughter's jeep was stolen from their lot, and they... - michael

My daughter's jeep was stolen from their lot, and they didn't do jack. They wouldn't even answer calls from our insurance company. Claimed they thought we had towed it away, even though they STILL HAD THE KEYS!

Lifelong client and always a good experience - Livinthedream

I have been going to Courts since I had my first car and needed maintance, so about 20 years. I have always received great service from their friendly staff and will not go to another dealership for my service needs. Thank you Lesa and Bill for always taking car of my vehicle needs in a timely and actuate fashion! God bless!

The quality of work I receive from the service department... - Bill Dempsey

The quality of work I receive from the service department is consistently phenomenal. I can't imagine taking my jeep anywhere else for service. When I look to buy a new vehicle, I will return to this dealership solely based on these interactions. Everyone is always friendly, and I was kept in the loop the entire time. I had some additional work that needed to be completed, and rather than having me schedule those for a different time, they were able to accommodate them. I appreciate their team and everything they do!

I would give this dealership 1000 stars if I could. - Kriste

I would give this dealership 1000 stars if I could. They went above and beyond for helping get my car fixed. You couldn’t ask for a more honest place to take your vehicle to be serviced. I couldn’t say thank you enough for them and all they did for me and my husband.

Good Service Department i - Jeepy

I didn’t buy my 2016 Jeep Grand Cherokee from I77 however they are the closest dealership therefore they have done all services on it very pleased with service and staff always done on time and always explain everything that wAs done keep up the great work

Noise in front of vehicle - Judy

Very pleased with the help Mr. Lawrence gave us. Not as pleased with the bumper to bumper extended warranty. We feel the parts that were needed to fix the problem should have been covered under extended warranty

Was an outstanding experience. We were from out of town.... - Kevin

Was an outstanding experience. We were from out of town. They called explained the issue and got right on it. One of the best experiences we have had with maintenance.

Love the open appointment time for services. Everyone is... - whorner0820@gmail.com

Love the open appointment time for services. Everyone is very helpful and get right on it and get you out as soon as possible also everyone is very friendly and professional

Fabulous - Higgins604

Urse got my car scheduled in a timely manner. Doug Stephens was extremely kind, and professional during my visit. He kept me updated on the progress.

Front end alignment not properly done. - Blueyes7266

I had previously wrote a review about a front end alignment not properly done. I want to thank Joe Urse service director for taking the responsibility for the issue and he took care of everything for me. He had promised to take care of what was improperly done and he did quickly. Thank you for your help.