11 West Virginia Honda Service Centers

We took our 2009 Honda Ridgeline in for a timing belt - Bobby

We took our 2009 Honda Ridgeline in for a timing belt replacement. Cody Phillips got us in and out quickly, service with a SMILE!!!!

I was impressed with the knowledge of the sales person - Montysmob

I was impressed with the knowledge of the sales person about the vehicle being considered. We discussed the many attributes of the vehicle, different financial methods available, and prospective inventory availability and whether dealer programs might be available. It was a good sales program. Good show.

My experience at nissan’s service was incredible and it’s... - Ce90508

My experience at nissan’s service was incredible and it’s all thanks to jerry dowell, you all need to give that man a raise , so polite, very understanding & helpful.

xxxx poor customer service due to them wanting me to - pobo44

xxxx poor customer service due to them wanting me to order my own tires and battery . I tried calling the service department but got no answer ALL Day.

Excellent service we bought three cars here and never had - PinevilleDavid

Excellent service we bought three cars here and never had a problem they will meet any price. I don’t know about not meeting Internet price comment above they’ve always worked with me is all I can say but the service is five star. Our last car we bought was in 15 and we’ve had it serviced there for the past six years and they always manage to work ascend and always have coupons and discounts for us as Honda customers Friendly people friendly staff and great service. What more could you ask for? How about my cars when they’re Hondas at John Howerton Honda!

Larry Simmons Honda Run Around - NoMore

The service department ruins this dealership. Service department employees can be very rude and condescending toward customers. The reviews tell the story - sales earns high ratings while service ratings are very poor. Read the positive ratings with CAUTION though, some of the 5 star ratings (as of today) are from current and former employees or their friends/family (check the Facebook links) which is a deceptive way to boost your online ratings. We purchased our car new from this dealership several years ago and that process was good, but now we have problems that should be easily resolved but Larry Simmons continues to give us the run around. We will be buying a new car soon, but not Honda, Mazda, or VW because we never want to be forced to go to Larry Simmons again for any service problems.

Service Center - DwayneV

Had a problem with courtesy pickup/drop off service while our car was getting serviced. The service center is very friendly and efficient and this was the first time my wife and I have ever had any problems there. Joe Urse immediately took steps to make sure it would not happen again to anyone else, took good care of us and even followed up with a call to us the next day to make sure we were satisfied. Although unfortunate problems sometimes occur its all about how you handle the problem and fix it. Thank you! The mechanic work is top notch and the dealership really cares about their customers.