21 Wyoming Jeep Service Centers

My wife and I were on a vacation from Ohio in our - svance59

My wife and I were on a vacation from Ohio in our Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a diagnosis. Richard Ortega got us checked in and written up. He said it was going to take a while for the repair under warranty. We arranged a rental car to continue our vacation to Yellowstone. Richard and his team got our vehicle diagnosed and parts ordered very quickly. He stayed in contact with us via text and email to keep us up to date on their progress. Over the next four days while we were at Yellowstone, Cowboy Dodge service techs got our rig repaired and ready for us to pick up on our way home. This team went above and beyond the call of duty to help us out of a bad situation. The vehicle drove great on the way home (1300 miles). Richard even called after our first travel day home to make sure the vehicle was behaving normally. Our experience at Cowboy Dodge was exceptional! From the courtesy car driver that took us to pick up our rental car, to Josh at the reception area, and especially to Richard and the technician that repaired our vehicle we are eternally grateful. We recommend the service department at this dealership highly.

Stopped for key fob programming. - galenbeamer65

Stopped for key fob programming. Service manager was excellent. Minimal wait time Would return for service anytime

Took our jeep wrangler in for a couple issues. - nanandgdads

Took our jeep wrangler in for a couple issues. One was the airbag dash light was on. They could have charged me to order parts and fix it, but they told me there was a lifetime warranty on that part. Won’t cost me a dime to repair it. Very honest. Don’t see that in dealerships very often.

Victor in service department was helpful and informative. - anjremer

Victor in service department was helpful and informative. Called me and told me progress on my vehicle and when it was done

Did excelent job called when something was not correct - stamplicker2000

Did excelent job called when something was not correct resolved issue. Tech George did excelent job. Travis advisor also excelent job. Very satisfied with service thank you Wayne Baumann

I had an appointment for a recall notice. - ctgrams

I had an appointment for a recall notice. Scheduled for 9 AM Mon 4/1/24. Kristen called around 10:30 saying they had to order the part and my RAM would be completed by mid-day Tues. It was a scheduled service, so they should have been prepared with the part on-hand. Tuesday, No word by 1:10, so I text Kristen. No response. I called around 4:30 and was told my RAM was in the service bay but they weren't sure it would be ready by closing time. I was assured it would be ready Wed morning. No word from the service dept by 12:20 on Wed, so I text Kristen again. No response. I called at 1:20 and got one of the lube techs who assured me he'd get an update and call me back. I finally get a call from Jo in service and my RAM was ready for pickup. That was after 3:00. When I picked up my vehicle the paperwork showed it took 45 minutes for the repair and it was done on Wed start at 13:25, end at 14:12. They had my truck for almost 3 days for a 45 minute recall and wouldn't communicate what was going on. In the past visits I have been pleased. This time they really messed up.

They repaired a rock chip.Considering the circumstances,... - kiwini55

They repaired a rock chip. Considering the circumstances, they did a good job! I'll be going there for future repairs. Work was done expeditiously!

Service issues - Pete

We had repeated issues with our Jeep but Chris and the guys and gals of the service department did a great job of taking care of us! Great service!

Awesome service! - Phantom

Awesome service! Customer service is outstanding! We were headed back from Colorado to Idaho and saw road debris that we could not avoid. Damaged the radiator, fan shroud and clutch. Made it to the dealership In Evanston Wyoming. First in line on Monday and on the road by Tuesday afternoon. TJ immediately went over to parts and had them Order what was needed. He made sure to get us out as soon as possible. Hagen the mechanic who did the repairs made sure to let us know all was good with our truck. Jason service writer also made sure we were good before we headed out. What a team! We made to Idaho without any issues. My thanks to all involved getting us back on the road In minimum time. Greatly appreciated!! Sam

Outstanding service very friendly very comfortable shout - Michaelyamaguchi

Outstanding service very friendly very comfortable shout out to Derek one of the greats appreciate you guys sincerely Michael Yamaguchi

Great Service! - carguy

So friendly and helpful! Tory was so sweet and made my car purchasing experience so much easier and pain-free! I definitely recommend purchasing a car from her!