On 6/18/2013 10:10:17 AM WyHR wrote:
.GREAT CUSTOMER SERVICE COULD ONLY HAVE BEEN ENHANCED (BETTER) IN THE FOLLOWING AREAS:
(1) BETTER DELIVERY - PROMPT ARRIVAL OF VEHICLE AS PROMISED WITH GAS, TAGS, & INSURANCE CERTIFICATIONS ATTENDED TO, E.G. NO INURANCE WHEN I LEFT THE LOT
(2) PRESENTATION OF KEY FOBS WITH TYSINGER LOGO NOT MADE UNTIL REQUESTED ON SUBSEQUENT TRIP
(3) HAD TO RETURN TO DEALERSHIP TO GET 2ND SET OF KEYS
(4) SALESMAN SIDETRACKED BY OTHER CLIENTS AFTER THE SALE - NOT GOOD AFTERCARE PRACTICE...
On 6/14/2013 10:11:12 PM AKT89 wrote:
First off let me say Mitch Sears in sales is a phenomenal person and this guy deserves a promotion or a raise at minimum. He was straight to the point, honest, very professional, a no pressure attitude about him, none of the b.s. that you would come to expect at a car dealership and even objective at times which I absolutely respect. He delivered all promises with a tenacious drive to satisfy my request and then some on the car I purchased as well as with other customers that he was working with at the time. He treated me the same throughout the complete car sale process up until the time I took it off the lot for the final time. He kept me up to date on work being done and seen to it that my car was done by the time promised. Tysinger automotive itself has a very professional atmosphere, an enormous selection with what seemed to be competitive pricing across the board along with it being probably the biggest dealership I've ever seen. The quality of work done by the service department was exceptional quality as well, as I had a little paint touched up on the trunk and rear bumper before I took my car home for good. I'd say the biggest negative was the detailing performed at Tysinger which left something to be desired, but it was still decent. If you stop by Tysinger to purchase a car, ask for Mitch Sears and you WILL NOT be disappointed.