On 5/23/2013 2:46:06 PM bella75206 wrote:
I went to 2 other BMW dealerships in the Dallas area. I knew exactly what I was looking for, having been to the BMW website.
The first did not have a car that I wanted and to my knowledge the salesman did not look for a car with my required options. At least he never called to say what he located.
The second dealership actually had 3 cars that I would have been happy with. I tried to make a deal on the one that best suited my needs/wants. It happened to be a demo. They would not deal with me even though the car had 3000+ miles on it. Their best offer simply did not take into account that the car, while new, had been used as a demo.
In looking on line to find my own car, I was put into contact through, Edmund's, to Moritz BMW of Arlington and Charlie Thompson.
I returned his email at about 7pm, which was very prompt in arriving, and told him what I was looking for. They did not have a car that fit my needs but Charlie said that he would look online at sister dealers to see if he could find a car that fit my list of options. Based on the previous two experiences at the other dealerships, I figured that I would never hear back from him. Behold!!! He called me back within 30 to 60 minutes and said that he had located a car that met my requirements !!! The car was being built but I didn't want to wait. The next day he called me to tell me that he had located a car for me at a sister dealer in Georgia. It had everything that I wanted. I told him that I was very interested and that I had just had my car at CarMax to see what I could get for my car. He took that information to the people who make the financial decisions and in a VERY timely manner, Charlie called me back to tell me what they could sell me the car for, contingent on the trade-in process.
The price for a brand new car with 14 miles (not 3000+ miles) with the same options was offered to me well below the price the other dealership said was their absolute bottom dollar for the demo car that I had liked!!! I made an appointment to go see Charlie and the people at Moritz BMW of Arlington. They had to arrange to have the car shipped to them, so I did not get the car immediately. However, Charlie gave me a status report daily! I knew exactly what was going on at any given time. What peace of mind!
The experience from beginning to end was GREAT. I got a car that I love at a great price according to everything I researched on the web.
They shipped my car to Moritz BMW of Arlington and I went to pick it up and close the deal a few days later. Everything was ready when I got there. The car was exactly as promised and the purchase process went very smoothly. Even though the extended warranty, tire and wheel protection plan and dent guard plan was offered, there was absolutely NO pressure to purchase them.
To say how I feel about my experience with Moritz BMW of Arlington in a very short sentence: This is exactly how car buying/selling should be done!
Kudos to Charlie Thompson and the very nice people at Moritz BMW of Arlington!!!
On 5/22/2013 7:40:50 PM plugh wrote:
Took my Mini if for service items and reported an issue with the clutch slipping. Was concernce becasdue founf online reports fot his not eing covered by Warranty. But After inspection was told the clutch asssembly needed replacing - unser warranty. Once completed the technician also notticed a whine from the AC compressor - also reaplaced under warranty.Very impressed with tth eoverall experince. No charge for any of the work.One of my best expereinces with any auto work.