On 6/20/2013 1:40:29 AM burrussx wrote:
Hein's attention to detail and genuine interest in customer satisfaction was outstanding. I met Hein roughly a month ago in pursuit of a reliable, mid-sized SUV with good gas miliege. At that time, I was still comparing other vehicles; however, the excellent styling and drivability of the 2010-13 MDX made it difficult to commit to other options. The only reservation I with the 2010-13 MDX was the low MPG when compared to the 2013 Nissan Pathfinder and 2010-13 Toyota 4Runner. During this period, Hein remained in contact with me the whole time, sending emails detailing deals on the 2010-13 MDX. I was actually at aToyota dealership about to sign for a new 4Runner when Hein called to tell me that the new 2014 MDX had arrived and that I should take a look at it before buying anything else. After driving the 2014 MDX and learning of the outstanding gas miliege I was sold. To top this all off Hein's knowledge of this new vehicle and its various technology options was quite impressive. Kudos to Hein and the whole team at Crown Acura in Richmond, VA for a job well done and their commitment to excellence.
On 6/20/2013 1:14:45 AM AmberKile wrote:
When most people dread going into the dealership for service, Service Manager Kelly Stallcop and his Service Advisors Eric, George and Mike make the experience so much better. The welcoming smiles, the friendly "hellos", the service department employees always make sure our problems are taken care of. Once my wife left our vacuum cleaner in the trunk of service loaner we were in when we picked up our car, we called Kelly and he went out to the car and got our vacuum out and put it in his office until the next day. We are on our 3rd Acura now and Kelly the service department always have taken great care of us.