On 5/24/2013 1:01:48 PM anitaanna wrote:
I requested a quote online for FX 37, AWD with premium package. Jodie, internet sales manager for Infinity of Montclair, called me and I requested to quote me on Infiniti FX 37, AWD with premium package as well as with the color. She quoted me on 2 wheel drive, which I didn't requested. I sent her a second email, asking for a quote for FX 37, AWD, she replied me back in two days with a quote for JX 35, AWD stating that the price is just a bit more for AWD,MSRP: $44,155 -and my price is $ 39,158. Really? I attempted to contact her for the third time, requesting a quote for FX 37, AWD and she stated " it is just a human error" , but what I like the best at the end she stated" is this what you are looking for?" I wonder now. How is the Infiniti of Montclair is still in business...with such a horrible customer service and do I ever need an Infiniti... and their service. It seems like one customer less, one customer more, Montclair doesn't care. Do not recommend them to anyone!
On 5/24/2013 11:19:53 AM deni914 wrote:
Pepe is there to help if a problem should happen with your vehicle and they were there for me. When ever I think of the name Pepe, I think of family. Pepe is there for you from the POS (point of sale), and to any and all questions that you may have Pepe works by your side so you are knowledgeable and secure with your vehicle. Pepe is not only wonderful Dealership, they are a welcomed extended part of your family. With Pepe's enthusiasm, knowledgeability and their understanding to know how to address your driving needs keeps you at ease. Pepe gives their clients the security in knowing that you have an ultimate driving experience. The bottom line is, Pepe is always there for you and is extremely reliable.