2,955 florida rivian/1000 Service Centers

Our experience with Genesis service at Crown St Pete is - DJ

Our experience with Genesis service at Crown St Pete is pathetic at best. We bought a new Genesis GV80 Coupe several months ago. After 3,500 miles we felt the need to get its first service including oil change, tire rotation and a couple of quirky reactions to check. The car has been there a full week. We cannot get our Service Coordinator to return calls or text messages. You cannot call there for service and talk to anyone, only messages to leave. We cannot get a response after 7 days for a new $82,000 car. We were warned by multiple people not to buy Genesis and not to deal with Crown. We should have listened. The reviews they list on their website must be fictitious. Genesis and Hyundai are wrong to continue with Crown. We have 3 friends who bought Genesis cars and due to Crown’s service, got rid of their Genesis vehicles.

I honestly have not used KIA for except 1 oil change. - drolih.2012

I honestly have not used KIA for except 1 oil change. As I left Kia, my Info computer died???

sure do miss brad in the service department he was much - dick burns

sure do miss brad in the service department he was much more professional in the service department than most of the people there now will not b back

Talk about great service, my 19 year old daughter locked... - Bhummel1968

Talk about great service, my 19 year old daughter locked her keys in the trunk, I was 2 hours away and she was panicked, it was Sunday so service was closed, I was lucky enough to speak with Tim Bundrick in sales, he was helpful and empathetic, he went above and beyond to send me a YouTube video that allowed us to retrieve the keys from the trunk, totally saved the day! He even followed up to make sure everything was resolved, rare these days to get this kind of exceptional service!!!

Fair, friendly and fantastic service! - john.ratke

Fair, friendly and fantastic service! Overall the experience was great from Alfredo, Tracey and Finance. Loves it!

About three weeks ago I posted a review venting how I - Debinabel

About three weeks ago I posted a review venting how I felt after being advised that my vehicle couldn’t be completely repaired due to the “age” of the vehicle. I was contacted by the dealership to gather more information on the issue. After explaining it; the issue was researched and further investigated. I am very pleased to update that the issue was resolved and I now can enjoy my vehicle with cruise control; and what a cruise control it is. The distance camera and speed reduction/acceleration work wonderfully! A big thanks to David for reaching out to investigate the issue and to Scottie for coordinating the Technician to complete the repair including a loaner while the repairs were completed.