Very POOR customer service AFTER purchasing the vehicle. - Chet
Very POOR customer service AFTER purchasing the vehicle. Two things. Firstly, the amount of time it took to purchase the car. The salesman (Carl) who i believe is also a type of manager was distracted throughout the process with meetings and phone calls which increased the time spent at the dealership exponentially. I am there to buy a car and leave, not wait for your 10 o clock meeting to be done, phone call with wifey etc. So i believe a 2hr transaction wound up being a 5/6 hr transaction. Completely unnecessary. Second issue was with the license plates. I was getting out of state plates and know that it may take a bit longer than usual. No problem, I have a 30 day temp plate. So after about 2 weeks i call to inquire and i am told by the secratary, "dont worry we will call you when they come in". Ok fine. Fast forward 5 days before plates expire. I call again , same thing , we`ll call you etc. 2 days before expiring. I call and explain, hey i dont want to bother but whats going on with plates. This is on a saturday. So I am told title person is not here to day , and they guy who sold me the car is not there but someone one will definitely call you today! I was also told that if i get a ticket they will pay it. Monday comes and still no call , no plates. I call as its the expiration day. I tell the secratary no one has contacted me as promised and that i want to speak to manager or title and registration person about this. Basically, if they dont have the plates at least give me another 30 day temp plate. Let me know what i can do. Instead of allowing me to speak to someone in charge, I am told that "they don`t really take transfers"...What??? This is on May 12. Expiration day. This is what im being told, oh xxxx naww. I got in my car and drove back to the dealership and asked to speak to someone, now in person things were different. The secretary AVA was helpful went "upstairs" and spoke to someone and came downstairs with my plate and registration which was dated May 11th. My question is if it was there May 11th why no phone call??? on the 11th and Why did I have to come in person to make something happen if the plate was there all day? THIS IS UNACCEPTABLE. Just because someone purchased the car doesnt mean the service ends. This is exactly how to go out of business.
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