Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Andrews

My Review of Heritage Volkswagen Parkville:
Mike and Heritage were fantastic. They held the car for a day until we could visit. Very clean car. Great explanation. Great follow-through post sale by Mike with delivery of accessory and calls to check on satisfaction. Please open a dealership in DC area! Thanks loads.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Troy

My Review of Mercedes-Benz of Annapolis:
We decided to take advantage of your offer for a free spring check-up on on our 13 year old ML320. We continue to use it for various purposes and have always enjoyed it. However, because of its age we were concerned about what might go wrong unexpectedly. The comprehensive review that was offered was just what we needed. And when we met with Troy, we were very happy with how he made the system work for us. As a result a number of key problems were identified and repaired. The work took a few days to complete but a loaner car was made available to us. In addition, we commend the attitudes and helpfulness of everyone we came in contact with. Congratulations on running an excellent service organization.

Joanne and Jim Rule

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Stavrakas

My Review of Heritage Hyundai Towson:
I live in Dover,DE. My local Dealer would not give me a deal.I had to go to Heritage Towson after being given the runaround at Jones.I could not be more satisfied with the Deal I got and the Sales Consultant Bobby Stavrakas and His Manager. They were Honest, Frendly and up front priceing without any Hidden prices. I'm telling all my Friends and Family what a GREAT Place to buy a car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Casey Duffy

My Review of Mercedes-Benz of Annapolis:
I have leased BMW for 6 years, and an enthusiast for 9 years. Going into my third lease, I wanted to broaden my options while maintaining the same satisfaction and performance in a car and relationship in the dealership that I had experienced in the past. Casey Duffy approached me as I was looking at the new C300. He took me for a test drive and just as I was interested on quoting this car, I tripped in love with the C250. I was impressed with his eagerness to find a car that 'fit' me - my personality and style. He answered my questions with confidence and worked with my strict budget. I am happy with my decision and the service at Mercedes-Benz of Annapolis. Thank you - Angela

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Benso, Drew Litherland

My Review of Mercedes-Benz of Annapolis:
This is my fourth new car from this dealership, Mercedes Benz of Annapolis, MD. Michael Benso has been my salesperson for each purchase and does an excellent job. It begins with a sincere welcome, then a complete walk through the showroom. If you have a particular car you are looking for, Michael will guide you to that car and throughly explain all the features. He is very knowledgeable on all the Mercedes products. When the time comes to make your decision, Michael is there to help you through all the options, from leasing, purchasing, financing, and completing the paperwork. Before you drive off with your new car, Michael goes over the car completely and explains all the cool options. He takes his time to make sure he answers all your questions, and offers you to call him anytime if he can be of assistance. Overall Michael Benso, Drew Litherland and the employees of Mercedes Benz of Annapolis are the best. I look forward to my next purchase.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Doc

My Review of Heritage Volkswagen Owings Mills:
I was on my way to NJ from southwest Virginia, when my VW Passat had engine failure (on a Friday at 6 pm). They helped me have my car towed to them, took us to a nearby hotel and picked us up the next morning. Unfortunately my car had major problems and we decided not to fix it. Doc spent the day showing up cars, Dave was very pleasant to deal with as was Jack, the finance person. We bought a car from them and highly recommend them. They made what was a very difficult situation much easier and pleasant experience for us.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Thomas Stancavage, Michael Benso,J.A. Litherland, Brian Fader

My Review of Mercedes-Benz of Annapolis:
We do not live around the corner from this dealership. So our relationship was developed over the phone. When we got there we were greeted very warmly. Everyone was very helpful in answering all of our questions. The process was very enjoyable. They were honest about when it made sense to buy an extra service and when it was going to be a waste of money. They also offer a service to pick up your car and drop off a loaner so you do not have to drive to the service center.

I can't wait to buy our second MB.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Herb Thomas

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
I gave an excellent rating to Mr. Herb Thomas because he made it happen! I thought I'd be given a hard way to go when I decided to purchase a new vehicle, but he worked with me. He had superior customer service, making sure I was comfortable while I waited; he even offered a beverage. The quality of work was appropriate. Because I had a specific car and color I wanted, he called around to other locations in an attempt to locate the vehicle I wanted, and he drove me to one of the lots to look at other cars in search of the vehicle I wanted. He was very friendly. When I became unsure of the car and deal, he was patient and informative; and even had casual conversation to ease the situation. I've purchased a few cars, but overall this was the best experience. Mr. Thomas even made sure I knew how to operate some of the gadgets in my new car before I pulled off of the lot. And, considering my situation, the price was great! I'll be recommending my friends!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Smith, Frank Wilson, Kim McNeese

My Review of Mercedes-Benz of Annapolis:
My wife and daughter are owners of Mercedes and have been very happy when driving their vehicles. I have had our GL 450 in on numerous occassions for minor repairs or scheduled maintenance services. We have been happy to date. If there is any complaint, it would be the cost of repairs. I have no issue with service cost, but it seems the service department would discount percentages based on the amount of repairs or service. I am looking to replace our GL in the near future. There is absolutely nothing wrong with it because we have always had it gargaged and it only has 41,200 miles on it. I will replace hers before deciding on either the CL or AMG class for myself.
Thanks again.

Regards,

David Manuel

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Warren Sullenger

My Review of Heritage Chrysler Dodge Jeep Ram Owings Mills:
I had a great experience, Very easy to work with staff.... Warren was by far the best salesman I've come across, I will use Heritage Auto the rest of my life!! Thanks Warren!

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