JP Kim was incredible - Ingrid Lemons
JP was super friendly and worked the deal to my satisfaction. My daughter and I were extremely satisfied with everything he offered and the final pick was perfect. Thank you so much.
Great Customer Service - Christina Guasch
Will Jenkins went above and beyond. Drove off in a brand new Jeep! Exemplary customer service! I highly recommend Troncalli. There was no pressure to purchase and no hidden gimmicks. I'll be a returning customer.
Great Experience - Pwhixson
David Booth and Ed Denovellis did a great job in helping me purchase my Jeep Patriot. Everyone I met at Shottenkirk during the course of my transaction went out of their way to make sure things went smoothly and efficiently - It was a great day for me. I will be referring as many people as I can to go see Ed and David as well as everyone else there at Shottenkirk.
Top Reviewed Specialists At This Dealership
Great Service! - whitb716
Ritchie was great...helped me get into a new Jeep quick and easy. Would definitely recommend this dealership. Was worth the drive down from North Atlanta!
My dream car - williamob26
I had been contemplating on getting a new/ used car being that me and my wife had just purchased on in 2014 from the KIA dealership. But after a long coming to Jesus meeting I said that I deserved a new car of my own since the other was for my wife. so after researching and knowing were to go I went online and picked the car which was a 2015 Camaro. We went up too the dealership that Saturday afternoon and now I am driving an amazing vehicle thanks to Donald Bentley. He made the process very easy and showed us so much love. Great salesman and I recommend to anyone look for a guy who makes you feel like you've known him forever.
Awesome sales team - Jeff D Rogers/Patriot Sport
The sales department at University Dodge went above and beyond to get me in the vehicle of my choice. The overall experience was so easy and it didn't take me all day to purchase my vehicle. These guys really do care about their customers and I will recommend to all my friends and family. Again thank you for helping me get thru this so easy.
great - jsanc7741
very helpful in buying my first car, friendly and knowledgeable. would definitely recommend to family and friends. very fast and took good care of us making sure we understood everything.
Toney Bowens is your man. - Jennycas1229
Ask for Toney Bowens when you visit. He worked with me for hours to find me the Jeep I wanted at the price I needed. Super chill and down to earth. Fantastic service!
Friendly, easy, no pressure purchase - Jeeplover
Great to work with - this was our second purchase from Palmer in last 2 years. They make it easy to select the right vehicle. Sales guys are very informed on products - impressive. Friendly and low key!
New Ram purchase - New and excited Ram owner
My salesman Scott Cohen was great and very patient. He was very professional and also a hero- a humble war veteran. Mayer from the finance dept was comprehensive and put me in a good loan and a good warranty. The general manager, Mike, was super nice and I was really impressed by his professionalism. Overall, good experience!
Purchase new car - Fresh cuts2017
Nicholas Jbobo was excellent best customer service I've every experienced he's very knowledgeable highly professional even took the time to walk me through all the features of the car I stated to him that I was on a time schedule and have to be back to work at a certain time and he made it happen for me within that time window Now That's What I Call A-1 service judging from my experience with Nicholas I think he's going to go a long way with you guys company thanks again for the best service I've ever had and I will be recommending him to everyone that asks me about purchasing a new car thanks again for everything.
Raoul is the best - junyto43
Raoul will work with you to ensure you have the best and most satisfying experience when buying a vehicle. He'll go above and beyond to make sure you understand the entire process and are totally happy, he will accept no less.
Would totally recommend Raoul to anybody.
Great experience - Dmoncrief13146
I had a great experience! Enjoyed my service! The wait was a little long, maybe it would have been a quicker visit if I had a appointment!
excellent - rose,bone34
Jason did awesome! He understood that we didn't want to spend this money and we needed this car. He was a great service man!
I love this place! - Jennifer Smith
Nicholas Culver was awesome! The entire process was lengthy because I couldn't make a decision. They were patient and respectful of the time I needed! Once I made my decision the process was painless and flawless! I will recommend Nick and James O'Neal to all my friends and family! Great Salesman, Managers and financing! Great people all the way around
Great Ex - Will
We signed paperwork on a renegade wife did not like so they let us switch car great place to shop Chris is great he did not have to do that but he is that type of person that wants to see his customers happy thanks Chris in Georgia once you sign paperwork its final So really appreciate LouieHerron
Great car buying experience - Van
My husband and I purchased a vehicle for my daughter at Athens Dodge Chrysler Jeep Ram. Our experience with our sales person Dan Bentley was really great. We did not feel pressured to buy. We felt very comfortable with his open and honest communication with us. I would definitely consider buying a vehicle from Dan in the future and would highly recommend his professional and knowledgable skills.
GREAT CUSTOMER SERVICE! - Ware16
They we're so helpful with all of my questions and concerns and made me feel a lot more comfortable and knowledgeable about purchasing a used vechile!
Call Deni Hall! - IboughtasweetHondaCivicCoupe
Deni Hall made buying my new-to-me Honda a pleasure. I would highly recommend her to other folks looking for a car or truck.
Monti Hansard also made paying for the car very easy.
Terrific Experience - Girl12
Ronnie K and Dustin made our car buying experience fantastic. They were personable, informative, and were highly skilled at their job. We could not have asked for a better experience.
everyone was very attentive and nice and it could deserve a - sher bear
I gave a 4-star because none of us are perfect but it was as perfect as it could be very good service I knew everything was going to be done right it was done in a very timely manner very clean very pleasant didn't feel weird being a girl I really appreciated having my car there and doing business thank you all very very much
Wonderful Service - dianeb
Damien Davis in the Service Area is wonderful. I was amazed at how I had not been there for 4 months and he was able to call me by name. He is always so polite and courteous and makes having to bring my car in more of a pleasure than a dreaded experience. Everyone at this dealership is attentive to your needs. Even had a young gentlemen when I was in for an extended visit check on me several times to see if I needed anything. Hard to find service like this anywhere these days.
Price not honored, overcharged on taxes - Racer123
The "on sale" price changed drastically.....overcharged all the way around.....promises...talk and never any action. Phone calls only and never take care of you.
Very Bad Service Department - Ross
PLEASE DO NOT USE THIS SERVICE DEPARTMENT!!!
I took my '07 Dodge truck in for the Takata airbag recall and for a chime going off every time I turned on a blinker or pressed the brake pedal. They had my truck for 1 month and gave it back to me in the exact condition as I had dropped it off in. Here are the key points from my experience.
1) 4 days after dropping it off they called and said I needed 2 new batteries, a new negative cable for one of the batteries, and a new PCM (later they changed it to the PCM needing to be reflashed, not replaced). The batteries are 5 month old Interstate batteries that I knew would be under warranty, so I told them to not replace the batteries, but go ahead and replace the negative battery cable and the PCM if that would fix the chiming.
2) Over the next week I called them 4 times and left 3 messages, no response. At the end of the that week they called and said that they could not do any work on the truck until I replaced the batteries. WHY HAD THEY NOT TOLD ME THIS A WEEK EARLIER???
3)The next day I picked up the batteries and took them to the Interstate Battery store to get them replaced under warranty. I requested that the dealership print out the readings from their battery tester so that I would have proof of the faulty batteries. The dealership printed one of the readings twice so that both batteries appeared bad (the numbers on each printout were identical), they also used wrong CCA when testing (730CCA instead of the 675CCA stated on the battery). They were either purposely lying to me so that I would buy two new batteries from them, or their technician does not know how to use their equipment (A VERY SIMPLE PIECE OF EQUIPMENT). The Interstate battery dealer confirmed that one of the batteries was in very good shape, and that the second was a little low for its age, so they replaced it free of charge, and charged my good batter overnight to make sure it was 100% as well.
4) Upon returning the 2 good batteries to the dealership, I noticed that they had put grease stains on my driver's seat. I keep my truck in very good shape, so I was furious about this.
5) With the batteries delivered, I asked them again to fix the chime. Another week of calling and leaving messages goes by before I get someone on the phone. The service person knows nothing about my truck, can't locate it on the lot, and says she'll call me back. Then ANOTHER WEEK goes by before I finally get a hold of someone, at which point they tell me they'll call me back in a little while. A while later they call me back and tell me my truck is ready to be picked up.
6) I go to pick up my truck, and the second I step on the brake...Chime!!! Absolutely nothing has changed. I popped the hood and there is still the same old negative battery cable that they said needed replacing. The grease stains they put in my drivers seat were gone though, so kudos on that.
7) I assume they changed the driver side airbag as they stated, but based on points 1-6 above, I will need another dealership to verify this for my piece of mind.
Sorry for the long explanation but it is very important to me that others not experience the same poor customer service and low moral character that I encountered with this dealership.
Great service - Jim Panepento
Thanks to Newnan Chrysler Jeep for the fast and professional service I received from your service department today. A special thank you to Steve Butler - the technician that did the work!
Positive outcome - MTeasley
Purchased a new vehicle after a horrifying experience at another dealer that same morning. Sales associate Alonzo was fabulous! Was in and out in less than 3 hours, with new Jeep!
good service department - karen
The manager assigned to my car very helpful as far as explaining tire wear and rotation results. He came and talked to me to give me updates when my car was being serviced too. I have had 4 recalls and one oil tire rotation service done at Akin. I was able to talk with the service rep assigned to my car. Usually I find they just take the vehicle and do what ever then you pay ...done. Not at Akin! They are polite and check back with you periodically. The waiting area has complimentary drinks and computer area for you to use. I noticed many people were working on computers as they got car service done. Bathrooms are big and clean as well. I always have had a great service experience at Akin and will buy my next car there. We have been impressed with the phone communication as we go through the recalls on all 3 of our Dodge vehicles. Akin people have made it easy to stay in touch as we waited for airbags to become available Very impressive. Thank you.
Otis Terrell best salesman I've ever dealt with. - lovecargirl1971
I was looking to purchase a vehicle and when I tell you Otis Terrell know his stuff. Wow! Friendly and very knowledgeable guy. Because of him I would recommend this dealership to everyone I know.
Jeremy Brown - RocketMan
You have a great person there with Jeremy Brown. He has sold my family over 10 vehicles in the past few years and where ever he goes we follow. WORLD CLASS GUY!
Management suppose to lead by example! You've been warned! - Ms. S. Harris
This is far the worse dealership to take your car for service! You don't receive any follow up phone calls, inexperienced mechanics and horrible Management! I have been going back and forth for months with my Jeep Laredo and they still haven't fix the problem! A Engineer was supposedly scheduled to work in my truck, I have yet to hear from anyone!!!!
Shottenkirk Chrysler Dodge Jeep Ram