New GMC Terrain Purchase 6/27/17 - melvin41
Dante Bradford, Sales Consultant, greeted me promptly upon my arrival at the dealership. He was very friendly, and got sufficient information to inform my decision. He assisted me in test-driving several vehicles before I made my final decision. Although I made a couple of visits before my purchase was final, he was always accessible and ready to assist in any way that he could. I rate his customer service as outstanding by every measure.
Overall my experience has been satisfactory - Jerry333
The service work I took my car in for was completely satisfactory; however, I had a Jimmy Britt coupon for a complimentary car wash which was not up to Jimmy Britt standards. My car was delivered to me with water all over it and the cloth floor mats in front had not been vacuumed (the mats in back didn't need to be vacuumed).
Top Reviewed Specialists At This Dealership
Great buying experience - Tjohn
Ken and Jay did a great job helping us with our purchase. Very knowledgeable, low key, friendly. Jim Ellis is the best! We bought 2 cars from JE, had a great experience then as well.
Shout out to Dee in finance too.
Terry Wyatt - jimH123
As always Terry was great to deal with. He did everything he could to make sure we were happy. I always give Hardy the first chance to sell me a vehicle.
Brought my car in for service on passenger window - SDM123
They had to keep the car awhile & offered to take me home via the shuttle. They had to order a part & I brought it back the next day. Wonderful service!
Great experience - C and C
Greg and Tom were wonderful and easy to work with. They did not keep us waiting forever to give us the pricing for the Acadia and to look at our trade in vehicle.
Easiest vehicle purchase ever - th67
We worked with Dan and Cody. This was the easiest vehicle purchase we have ever made. They were so easy to work with. They helped us get out of a vehicle with negative equity and into something that far exceeded our expectations.
Satisfied customer - pepito
Excellent service, competitive price, and very professional staff. I am a new resident in the Gainesville area and was looking for a GM dealer to service my 2015 GMC Acadia. Now, I know were to go. The place is Jim Hardman Buic GMC.
GREAT!!! - Jill F
Michael W. Graham Sr. was straight to the point on finding me what I wanted with more than I could have ever expected. He also was very helpful with teaching me about all of the electronics on my car. Was all around a great car buying experience.
Happy with experience - Msjan
Very pleased with all aspects of my purchase. All persons involved worked to make sure my needs were met!! Purchasing this vehicle was actually a pleasant experience
Satisfied - s949mith
Donald Robertson helped to make my decision to purchase a vehicle a good one by coming up with several different choices to fit my budget.
Car buying fun - Jmbrown934
This purchase was the best I ever made the price haggling was a blast ever signing the paperwork was enjoyable ask for CHASE I GOT the same treatment a person buying an expensive car even tho I just bought a used car.when left I felt like I had really made a great deal
AWESOME EXPERIENCE - Chevygirl
From the moment I walked through the door until the time I left, I felt important. My sales rep Tony S went ABOVE AND BEYOND to make me feel confident in purchasing my vehicle. I especially Loved the fact that he listened to me and did not try to pressure me into changing my mind about what I wanted. I was dealing with a difficult situation in regards to purchasing a vehicle, he and the rest of the team he was working with made it happen. The entire time I was there, everyone was very friendly, the epitome of true customer service. If you're looking for a vehicle, Bellamy is the place to go and be sure to ask for Tony!
Sold an Unsafe and Worthless Yukon UNDISCLOSED - UnsafeYukonBUyer
` I purchased a 2010 GMC Yukon from Capital GMC Buick in 2015. At the time of purchase they asked that I get the vehicle checked out by third party. This was odd to me since the dealership has a service center. This raised a flag with me so, I asked if there was anything that I should know about the vehicle since they were asking me to do this. They responded by saying
"No, the vehicle was supposed to be going to the auction the following week, and this was normal."
I took the Yukon to Midas. There the fluids, brakes, and tires were checked.
I attempted to trade in my 2010 Yukon at Steve Rayman Chevrolet recently. It was there I found out that my Yukon was “unsafe.” Steve Rayman was unable to take my 2010 Yukon as a trade in because before I purchased the Yukon it had been in a severe accident and the airbags were deployed. Making the vehicle unsafe. They were baffled that I was able to even get the vehicle financed given the circumstances of the vehicle. They couldn’t even make a low ball offer at all on the 2010 Yukon. They considered the vehicle worthless and unsafe. They advised me that I should be concerned with the vehicle’s safety.
Capital Buick GMC knowingly sold me this unsafe Yukon, and did not disclose this information to me when I specifically asked if there was anything I should know. Therefore, they did not give me a chance to get the vehicle properly checked out. I was misled. Had I of known the Yukon’s airbags were deployed I would of gotten the vehicle safety checked out including airbags. I was not disclosed any of this information, so only basic maintenance was checked out, not the safety of the vehicle. I also wouldn’t of purchased the Yukon. I am a mother of a six month old boy and a ten year old boy, so safety is my main concern.
After discovering that my vehicle was worthless, I contacted GM Financial to find out how the vehicle was even finance to me. I spoke with a Supervisor named Hannah after telling her what happened she advised me that it was negligence on their part she also stated that,
“If we knew the vehicle’s history before financing it, they probably wouldn’t finance most of the vehicles that they do.”
I found this shocking since even private financial institutes check out the vehicle’s history before approving financing.
Not to mention the Finance Manager also lying to me. I was told if at anytime you choose not to have the warranty your monthly payment will go back down to the original price per month. This is not true, if you choose to have warranty removed at anytime your monthly payment remains the same no matter what.
Do NOT go to this dealership! - Carlblackisbad
STAY AWAY!! Full of lies, empty promises and shady practices. After days of negotiating and very little willingness to budge on their prices, we came to an agreement on the price of the vehicle. This was after they did not honor their internet price which they said they would. After all the frustration, as I was on my way to purchase the vehicle, they called to say they sold it to someone else. DO NOT go there! They are the reason car dealerships have a bad reputation!!!
Poor Service - Unsatisfied Customer
I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was back. I took my car back to Walker Cadillac Buick GMC and was told by the service department that it was another issue. The customer service was very rude and nasty. Before they started work on the car I asked them to complete a full inspection and to let me know all that was wrong. Now that the car is still leaking antifreeze, and they have ripped me off, they don't want to take responsibility for not doing the job right. Basically I just paid them to do nothing. I wouldn't recommend their service to anyone.
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
Very Dishonest and very poor salesmanship! - dirtytruck
I was quoted a price and when I returned to purchase the vehicle they didn't want to honor my orginal price which was bad enough but they proceeded to lie about not being able to get the vehicle from another dealer. This continued for several days as they said they were attempting to find another one. After a week I went to another dealer and purchased the vehicle I wanted and on the way home texted my salesman to tell him I knew that they were jerking me around and didn't want to honor the price and he continued to lie and say they were waiting on the other dealer to call them back. Which was BS because the dealer I bought the truck from had already called that dealer and got the truck and according to them it couldnt be done. Its bad enough not to honor your word but at least be man enough say you made a mistake and move on. Beware of saleman Ryan and Sales Manager Jaime both lied straight to my face on numerous occassion with such ease that i almost believed it.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
My experience with this dealership has been priceless.... - stacydenise
My experience with this dealership has been priceless. From the beginning to the end everything went smoothly and hassle free. The staff were very professional.With having a very low credit score, it has been very difficult for me to obtain ownership of a vehicle; but the dealership at John Miles Chevrolet were able to get me in a car and help reestablish my credit in no time. Thank you Lance Redding and the John Miles Chevrolet staff! It's dealerships like yours that can make it happen!
I took my 1987 Oldsmobile Cutlass Salon into the... - David Mehran
I took my 1987 Oldsmobile Cutlass Salon into the dealership for an oil change and to have a noise checked out. I was greeted by a gentleman named Rick and another named James - I was greeted by Rick James. They took a quick look under the hood, and Rick James both thought they could have my problem fixed during the routine oil change. I waited in a comfortable waiting room and got to watch Night at the Museum 2 - The Smithsonian, and it was the shizzle.
The oil change was done to perfection, and my flux capacitor belt was adjusted to take care of my noise - GREAT service guys! The service manager, Mr. Jamison King, also chatted with me and the next time I need service on my 1987 Cutty I'll be coming back to Lee Munroe's Pinetree Buick/GMC/Pontiac/Olds/Hummer/SAAB/Chevy/Geo/Cadillac/Saturn.
Best Dealership Ever! Worth the Drive. - jennifer.p.gaultney
Ipurchase vehicles often, since I now own a business that has a small fleet. I purchased my first new car from Robert Goodwin many years ago. I live an hour and a half away from Cartersville, but I always check their inventory for the vehicle I am looking for. They have the best pricing, and on internet advertised vehicles they are usually prices at or below value, so there is not hassling and negotiating. Every truck and car I have purchased was like new. Most times, Robert knows who actually traded it and why they purchased another vehicle. They have an incredible returning customer business. I highly recommend them. I just call in and tell Robert what I'm looking for an he calls me when he has it. Robert is the nicest, most sincere guy you will ever meet. He been selling cars for over 30 years.
Jimmy Britt Chevrolet Buick GMC