The ABSOLUTE best car buying experience ever!!! - talphill
This past weekend, I experienced the best car buying experience EVER! I initially located a vehicle online and went to see it late Friday evening. I went inside, received a warm greeting from one gentlemen who introduced me to Lamont Rhodes. Mr. Rhodes was friendly, professional, very knowledgeable and patient as my mother and I were a little undecided between 2 cars (her 75th birthday present). I went back the next morning for a test drive and upon arrival (1 hour earlier than my appt.!) Mr. Rhodes was waiting on me with my loan paperwork complete, the car was ready to be driven....no waiting. After that process I met Anthony Brooks who was also professional and personable. These gentlemen made the entire experience memorable. Their dedication to being customer focused has made a true believer out of me that there is indeed a dealership that takes the anxiety out of car shopping. It's only been 2 days after leaving Mr. Rhodes and I have shared his information with at least 10 people...LOL. Thanks to my experience....Hennessy Buick is my dealership of choice.
Very helpful and friendly - Lisa0323
I was shown several cars and felt no one was rushing me to decide. Once the car was chosen, Brandon and financing worked very quickly and got me approved with the down payment I had to work with. I would recommend these guys to anyone looking for a new/used vehicle. :)
Top Reviewed Specialists At This Dealership
Friendly service... great experience - Copey123
Definitely know when you leave this place that you are getting the best possible deal out there.. these guys really go above and beyond to make your vehicle buying experience a good one..
Sami is Awesome - Val
Sami greeted us as walked in the front door and was very gracious and informative until we walked out the door with a new vehicle.
Best experience - Great customer service
The purchase of my 2016 Terrain was the best experience I have ever had purchasing a car. I was assisted by Melvin Sandler that made this experience a fantastic one. He was courteous and informative, and answered every question that I had. Same I can say about Sam Afeworski that helped my with the financial aspect of the deal. I left the dealer very happy and convinced that I had received a very fair deal. I recommend this dealership and thank Melvin and Sam for a great experience. Very satisfied.
Renewed faith in the chronic dealerships - Dr D
After a very bad experience that prompted a very bad review by me, I want to state that Tom and Greg and Mrs Wanda have renewed my faith in the Chronic name. I have to say that they made good on a bad situation and turned me around. I want to thank them for doing what needed to be done and taking that extra step to do the right thing. I will continue to buy from Chronic because they do what they say there going to do. I am a happy consumer and will recommend this dealership to anyone looking to buy a car or truck. Thanks again for making me a believer once again.
Best experience ever for buying a car!!!!! - Jcar
John and David attended us extremely well!!! We picked our new car, a Tucson Hyundai one day and a few days later we went to pick it up, it was there waiting for us with all the papers ready, we did everything in 30 - 40 minutes!!!! We will recommend All-Pro Auto yo everyone we know. Keep up the great work and may God Bless you all always
Very Happy! - arwilliams
Each time I have been to Hardman Buick their service was outstanding. Jose has been to one to tell me what is needed for my car and what it means. I always know what is the work is.
Excellent salesman. Roy Parker - SRD
Roy was very knowledgeable and I so appreciated that he did Not pressure. Roy was extra Polite and informative!!! I so appreciated his help and courtesy!
Buick Owner - buickowner
Great experience at the dealership with sales and service. Michael was very thorough with the delivery process and everyone else made it very easy to buy from Heyward Allen.
2017 Yukon XL - elise davis
Ron Ruberry + Mia were the perfect team!! Professional, efficient, knowledgable and thorough, everything you expect when making a huge purchase and commitment. I was told every option and detail about each vehicle they presented that was in the Yukon XL category. Amazing experience + purchased the perfect vehicle for our family!
Car buying fun - Jmbrown934
This purchase was the best I ever made the price haggling was a blast ever signing the paperwork was enjoyable ask for CHASE I GOT the same treatment a person buying an expensive car even tho I just bought a used car.when left I felt like I had really made a great deal
Horrible service techs/department, do not honor we owes, BAD - 123456
Just bought new used Suburban for nearly $40k, had some minor issues, svc department had it for a week, got car back, still had same issues, went back, they put dent in door and cut weatherstripping up, still didn't align car, car seems to be a freshwater flood damaged car......all padding under carpets front to back are soaked.. they tried to say it was from shampooing, but this car has never been shampood or even vaccuumed, it's funny how they stick the plastic to the dirty stained carpet to make it look like they've done something...I've had car back for a total of 2 days in the 2 weeks we've had it and have spent the whole evening trying to fix crap the dealer's techs screwed up on the door trim and now have to take the entire interior out of car thoroughly clean and dry all carpet and padding and then find all the leaks....this is absurd.....tried to give us $3 floor mats, then were supposed to provide new mats and gave us old stained up mats.....oh and let's not forget we bought car at night and couldn't see all the flaws but the one's that were supposed to be fixed on we owe were denied the following monday when my wife brought the car to the dealer to fix everything....haha oh and we were promise a loaner...so after my wife with a new born baby sits waiting for 6hrs they finally gave her one and kept her car for a week for a 3hrs worth of work that didn't get correctly completed that I still have to fix!!!!..that's okay the factory mats suck and I bought husky liners anyway...but still.....oem mat set is on we owe and they gave us old junk mats....I will never buy another car here again or recommend anyone do so! The service department is incompetent 100% and I wouldn't let them work on anything
Sold an Unsafe and Worthless Yukon UNDISCLOSED - UnsafeYukonBUyer
` I purchased a 2010 GMC Yukon from Capital GMC Buick in 2015. At the time of purchase they asked that I get the vehicle checked out by third party. This was odd to me since the dealership has a service center. This raised a flag with me so, I asked if there was anything that I should know about the vehicle since they were asking me to do this. They responded by saying
"No, the vehicle was supposed to be going to the auction the following week, and this was normal."
I took the Yukon to Midas. There the fluids, brakes, and tires were checked.
I attempted to trade in my 2010 Yukon at Steve Rayman Chevrolet recently. It was there I found out that my Yukon was “unsafe.” Steve Rayman was unable to take my 2010 Yukon as a trade in because before I purchased the Yukon it had been in a severe accident and the airbags were deployed. Making the vehicle unsafe. They were baffled that I was able to even get the vehicle financed given the circumstances of the vehicle. They couldn’t even make a low ball offer at all on the 2010 Yukon. They considered the vehicle worthless and unsafe. They advised me that I should be concerned with the vehicle’s safety.
Capital Buick GMC knowingly sold me this unsafe Yukon, and did not disclose this information to me when I specifically asked if there was anything I should know. Therefore, they did not give me a chance to get the vehicle properly checked out. I was misled. Had I of known the Yukon’s airbags were deployed I would of gotten the vehicle safety checked out including airbags. I was not disclosed any of this information, so only basic maintenance was checked out, not the safety of the vehicle. I also wouldn’t of purchased the Yukon. I am a mother of a six month old boy and a ten year old boy, so safety is my main concern.
After discovering that my vehicle was worthless, I contacted GM Financial to find out how the vehicle was even finance to me. I spoke with a Supervisor named Hannah after telling her what happened she advised me that it was negligence on their part she also stated that,
“If we knew the vehicle’s history before financing it, they probably wouldn’t finance most of the vehicles that they do.”
I found this shocking since even private financial institutes check out the vehicle’s history before approving financing.
Not to mention the Finance Manager also lying to me. I was told if at anytime you choose not to have the warranty your monthly payment will go back down to the original price per month. This is not true, if you choose to have warranty removed at anytime your monthly payment remains the same no matter what.
Very Dishonest and very poor salesmanship! - dirtytruck
I was quoted a price and when I returned to purchase the vehicle they didn't want to honor my orginal price which was bad enough but they proceeded to lie about not being able to get the vehicle from another dealer. This continued for several days as they said they were attempting to find another one. After a week I went to another dealer and purchased the vehicle I wanted and on the way home texted my salesman to tell him I knew that they were jerking me around and didn't want to honor the price and he continued to lie and say they were waiting on the other dealer to call them back. Which was BS because the dealer I bought the truck from had already called that dealer and got the truck and according to them it couldnt be done. Its bad enough not to honor your word but at least be man enough say you made a mistake and move on. Beware of saleman Ryan and Sales Manager Jaime both lied straight to my face on numerous occassion with such ease that i almost believed it.
Poor Service - Unsatisfied Customer
I was charged over $1600 for an antifreeze leak that I was assured was 100% fixed when I picked up my car. After a few days I noticed the leak was back. I took my car back to Walker Cadillac Buick GMC and was told by the service department that it was another issue. The customer service was very rude and nasty. Before they started work on the car I asked them to complete a full inspection and to let me know all that was wrong. Now that the car is still leaking antifreeze, and they have ripped me off, they don't want to take responsibility for not doing the job right. Basically I just paid them to do nothing. I wouldn't recommend their service to anyone.
Awesome experience - 5* all around - love my car! - tjc_wpb
I flew from West Palm Beach, South Florida to purchase my GMC from Carl Black. I had contacted >20 dealerships near my home and further away, and can honestly say that Carl Black Roswell treated me the best, answered my questions, went out of their way to make my deal happen, handled everything with a smile, and responded to everything I asked. In contrast, many other dealers just kept plugging away with the Automated Form Emails, ignoring the questions they didn't want to answer, telling me things I had not asked about, and pushing their own agenda.
After driving all the way home, loving my new car, and driving it for a week, I can look back and say that I would absolutely do it all again - in fact, having had the experience I am even more likely to try to buy my next car from Carl Black! Everybody I met, from Sante in Finance, to Jon the manager, James the internet sales manager, Anna who called to give me updates and Daniel who collected me from the airport, everybody was first class.
I would do it again in a heartbeat and would not hesitate to recommend Carl Black Roswell to any friend, or anybody else that would like to be treated well and get a good deal.
A++++ from somebody who only gives 5*s when they are fully deserved! Thanks, James!! We will be back
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
My experience with this dealership has been priceless.... - stacydenise
My experience with this dealership has been priceless. From the beginning to the end everything went smoothly and hassle free. The staff were very professional.With having a very low credit score, it has been very difficult for me to obtain ownership of a vehicle; but the dealership at John Miles Chevrolet were able to get me in a car and help reestablish my credit in no time. Thank you Lance Redding and the John Miles Chevrolet staff! It's dealerships like yours that can make it happen!
I took my 1987 Oldsmobile Cutlass Salon into the... - David Mehran
I took my 1987 Oldsmobile Cutlass Salon into the dealership for an oil change and to have a noise checked out. I was greeted by a gentleman named Rick and another named James - I was greeted by Rick James. They took a quick look under the hood, and Rick James both thought they could have my problem fixed during the routine oil change. I waited in a comfortable waiting room and got to watch Night at the Museum 2 - The Smithsonian, and it was the shizzle.
The oil change was done to perfection, and my flux capacitor belt was adjusted to take care of my noise - GREAT service guys! The service manager, Mr. Jamison King, also chatted with me and the next time I need service on my 1987 Cutty I'll be coming back to Lee Munroe's Pinetree Buick/GMC/Pontiac/Olds/Hummer/SAAB/Chevy/Geo/Cadillac/Saturn.
Best Dealership Ever! Worth the Drive. - jennifer.p.gaultney
Ipurchase vehicles often, since I now own a business that has a small fleet. I purchased my first new car from Robert Goodwin many years ago. I live an hour and a half away from Cartersville, but I always check their inventory for the vehicle I am looking for. They have the best pricing, and on internet advertised vehicles they are usually prices at or below value, so there is not hassling and negotiating. Every truck and car I have purchased was like new. Most times, Robert knows who actually traded it and why they purchased another vehicle. They have an incredible returning customer business. I highly recommend them. I just call in and tell Robert what I'm looking for an he calls me when he has it. Robert is the nicest, most sincere guy you will ever meet. He been selling cars for over 30 years.
Jimmy Britt Chevrolet