Very good - KRB
Justin was very good and helpful. I was told that the revision of the car would take about two hours and that was accurate. I was advised to get there at 8 am on Saturday morning so I would not have to wait very long and that proved very good advice. I was also given a slight discount on the price which was very much welcome. Thank you.
Excellent Experience - PaulM
I researched and shopped my brains out for 2 weeks before I bought. I bought on New Years Eve...the last day of the year and last dat of the month. Ed Voyles had the lowest price for my Honda 2017 Civic. They also had the highest trade-in for my 2 old cars. They also had the colors I wanted with all the bells & whistles.
Jackie was my sales person. She was excellent. The negotiation was good....although could have been a little better. But then....I know she was just doing her job as a sales person. IE....some of the fees were a little higher than I planned on....but they gave me a great trade-in price.
I've been dealing with Ed Voyles for 20 years. I'll will continue to do so....
Great experience with Chris & Joseph at Gwinnet Place Honda! - jillianfl
Great experience at Gwinnett Place Honda, just bought our new 2016 Odyssey there! We worked with Chris Suh & Joseph Shin and they were wonderful, professional, and helpful in every way. I contacted about 15 dealerships before narrowing it down for best price quotes and best customer service and then decided to go to Gwinnett Place in person as the first dealership to visit- and then didn't have to go anywhere else since we drove home our new Honda we bought there that night! Chris & Joseph were super helpful by email as well, always quick to respond and answered all my questions. We live out of state and about 3 hours away and it was well worth the drive and buying from them. We got there later than we had planned and they stayed open late for us to get everything done! When I wanted to take a picture of our family one last time with the old Odyssey that we traded in before we drove off in our new one and realized my phone was out of batteries, Chris offered to take it with his phone and texted it to me. They were very knowledgeable, patient, helpful, and go the extra mile at Gwinnett Place Honda for their customers. When someone sees you coming in they hold the door for you (nice added courtesies like that from the staff) The dealership was also incredibly clean including the nice kids room! It was completely a no pressure experience from start to finish, and Albert in finance was awesome as well, even though it was late he answered all of our questions and was happy to help! We definitely had a pleasant experience at Gwinnett Place Honda and I would definitely recommend Chris and Joseph to anyone thinking of getting a new car!
New Car - Trearris K Spencer
I found my new car only. I walked in and my salesperson was so helpful. The team worked together well. I did not spend all day at Curry Honda for the process. I was in and out in no time without any hassle. I'm very happy with my purchase.
Professional and Suggestive - Hersel Gunn
Fortunately the crew accepted my unscheduled visit and treated me as if I had an appointment . There were several issues noted with my car that could have waited, but after they explained the importance of doing these things as soon as possible coupled with the extreme displayed professionalism and their willingness to take care of these things this day were just very much appreciated. Thanks for this team!
Glad I came in - josermaker
Like most ppl I look at the reviews of most places before I go in and I must admit Honda Carland's was mostly half good half bad. I decide to see for myself and I'm glad I did. I requested a price online via edmunds and Tarik sent me a good price for a Civic LX sedan. When I came in to see him, he greeted me with a smile and we sat down the talk about everything. He told me how every step in the process is going to go, which I was grateful so that we I knew what to expect. Once we found the color I wanted, we filled out paper work and I went into finance. That took a little while but It was during a saturday so what could I do really!?!? Once I was finished he connected my iPhone to my car and I was on my way! I'm grateful for his guidance and product knowledge as well. Honda Carland is very luck to have him!
Great Service, Amazing Sales guy! - Rhwatson72
My husband and I went today to Nalley Honda in Union City, Ga, off of Jonesboro Rd, exit 64. We saw Sales representative, Marty Hagood. He was a great salesperson who was very knowledgeable and helpful! We left there with a beautiful mini van and a great deal! Please go here if you are in the market for a Honda and a great deal! See Marty Hagood!
Exceptional buying experience - Cashamerica
We purchased a 2017 Accord very professional and helpful sales person Bobby Qureshi assisted us and made our purchasing experience a breez . I would recommend Carey Paul Honda to all my family and friend .
Service Dept. - al864
Great service. Didn't have to wait a long time. Didn't find fresh coffee in waiting area though :). Will continue using the dealership for oil changes.
Best Car Buying Experience - Satisfied Customer
Gary Smith made our car buying experience the best ever. He was knowledgeable, courteous and professional. I would highly recommend him to anyone considering a car purchase.
Treated like family. - Happy customer2016
Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family.
Great Experience Buying from Philip Lombardi - John
I just purchased a 2017 HR-V from Philip Lombardi at Hennessy Honda in Woodstock. Quite simply, it was the smoothest and easiest car purchase I have ever experienced. Philip was very up front with the pricing. He gave me the itemized pricing that I asked for and answered every question promptly. His price was the best but his service was even better. The car was exactly what we had discussed. He stepped us through each step of the process and made sure that we were completely satisfied. We were in and out of the dealership in no time. This is the second car that I have purchased through Philip. I am very picky and a discriminating shopper. I highly recommend Philip Lombardi and Hennessy Honda.
Knowlegeable Staff - Pacman
This was my first experience with a Honda dealership and it was great. The sales person was very knowledgeable , friendly , and straight forward about their product.
Poor Customer Service - HRV_Owner
I worked out a great price via phone and e-mail to purchase a car from AutoNation Honda Thornton Road. When we discussed over the phone, I was assured that it would not be a problem to bring my own financing. I went to the dealer to complete the purchase. One of the first documents they brought out to me was the Honda Financial Services Credit Application. I informed them that there was no need for me to fill out a credit application as I already had my financing in place. They told me it was only to verify my identify and ensure I was not a terrorist. I told them I would be glad to provide whatever information they needed to verify this information, but I would not sign a credit application.
A manager was sent out to speak to me who literally picked up his pen, pointed to the bottom of the credit application, and told me that if I did not sign on this line he would not sell me the car. I left the dealership and immediately called another dealership across town and explained the issue I was having. The other dealership told me they would be glad to sell me a car without having to fill out a finance application. The other dealership even offered to match the price. I took my money across town and purchased a car without any of the drama or poor customer service I experienced at AutoNation Honda Thornton Road.
I would not recommend this dealership if customer service is important to you.
Service - Joy
My last service with this dealer is a ripoff they charged me for spoiling my car and service that is not rendered I wi have done service before and I have no issue I went on November 1 and I met a thief by the name Jimmy because he thinks I an not well learned, took advantage of me and charge me for service and part that was not give
Awesome Experience - Kendra
This is by far the best experience I've had purchasing anything in my entire life!! I purchased a brand new 2016 Honda Civic with not so excellent credit with the help of the sales team at Butler Honda in M'ville. They worked diligently to hook me up with a bank and I was able to get the car solely in my name!!!! I want to say thanks to Vernon, Lawrence, and Mr Mallard, for giving me such a wonderful purchasing experience!! These guys were awesome and very professional!!! I am definitely getting my daughter's car from here when the time comes.... Thanks
Service department - Jess
I am very displeased with the service dept. less than a year ago I went for service they recommended several repairs which I had. Cost $200. 2 days later lights were flashing so I went back. $850 more dollars. This week I go back for service and filters/brake shoes. $212. Get up this morning and my car won't crank. It's a 2009!!! Stay away from there.
Keep looking - Marco221
Worst and most redicules car buying (or trying to buy) experience so far.
Inquired about a car they had listed and just had a few questions. Sales rep (loudly chewing gum the whole phone conversation long) said he'd find out and call me back. Day and a half went by- didnt happen. I Send two emails and a text- in response got 5 emails (one suppsedly from the GM) all saying "somoene" will be in touch. Well- again, didn't happen. So I finally sent another email asking for my questions to finally be answered and received an answer "car just sold".
A day later the car is still listed for sale on their website.
Interesting way to run a business. I hope I can save someone else from wasting their time here.
Not honest and very expensive. - David Condon
I went to the dealership to get a transmission sensor replaced. I'd read from many internet sources that it should be approximately $150- $175, including service. Well, they charged $235. Also, the part wasn't in, so it had to be ordered. They told me that they would call me in two days when it came in to schedule the service. They never called; I had to call 6 days later to schedule the service. Then, after the service, they told me I needed about $1000 of additional service, including new brakes, which they were going to charge $275 for front brakes only! I had everything checked three weeks prior, so I knew this was untrue. It was very disappointing.
Additionally, I will never buy a new car there, either. I walked around their lot while waiting 2 hours for my service to be completed. Every new car on their lot has a "dealer installed package" on top of factory options. This increases the price by over $2000 for each car and looking at the package they installed, it should only cost $600 or so. Very dishonest.
I guess they jacked all of their prices up on their cars and service to help pay for the new building.
One bonus-they were friendly, at least.
New Car Sales
Ed Voyles Honda