Bought a honda used civic 2010 - Kesha123
Had such a great experience ! Such friendly people no problems no preassure just strsight facts and for a steal! Will defnately be recomendeding tarence ford and steve rossi! And will defnatrly be back for the great service area! First time buying a car by my self and wouldn't want to go anywhere else! Thank you Honda lou sobh and steve!
Top Reviewed Specialists At This Dealership
Clint was great - Pman301
Clint was great. The delays from the Honda factory were very frustrating. But Clint kept me updated through the whole process. I would recommend him to anyone
Oil change and engine leaks concerns - Hughtube001
Service was completed in a timely and very professional manner. However when I picked up my vehicle there was a long scratch on the bottom of one of the doors. After notifying the service manager (Rob) he in didn't hesitate to rectify the problem to my full satisfaction. For that I was truly great full. My car was scratch free once again. My appreciation also go to Mr. Orlando who initially took my vehicle in for service.
He's a wonderful young man! Very helpful! - Pete1957
I called about an airbag recall, and Ahmed just made my day! My Honda Pilot is the family vehicle. He noticed that I was going to be without my car for a few hours, so he set me up with a free rental at no cost. And when I couldn't make it, he called me back and rescheduled my appointment. If I ever need anything, I'll make sure to call and ask for him from now.
Great sales experience - Anonymous
Just bought a 2017 Handa Accord. Anthony Davis helped us. This is the second time we bought a car at Curry with Anthony's help. He is great! He did such a good job for us getting the best deal. Very efficient and easy to work with. He's a really smart guy!
Got it done - Brooebklyn
Tony Henry you made my day. I'm enjoying my car and I appreciate all that you've done to help me. You guys are good at what you do and I will refer my friends.
Awesome Buying Experience! Mr. Johnson - Angelique
I had the pleasure of purchasing a 2017 Honda Civic from one of your great car salesman, Mr. Walt Johnson. The service I received was absolutely phenomenal! Mr. Johnson ensured that I was not only happy and satisfied with my vehicle but also that it was within my price range. Although, I was a tad bit indecisive during my initial search, he remained very patient and informative. After purchasing my vehicle, Mr. Johnson continued to extend exceptional customer service by following up with me to make sure that I was pleased with my vehicle. I would highly refer his services to anyone in search of a five star customer service experience and a great deal on a quality car!
Painless - Shane Maddox
My initial salesman was unavailable when I was ready to purchase my vehicle. He texted Heather and asked if she would help me. She called and we spoke. I told her the vehicle I was buying and she had it in the front when I arrived. She was very helpful in getting me setup in the car. It has a lot more features than I am use to and she was very patient in showing me. Only reason I didn't give a 5 star was because I was disappointed in the extra price for an extended warranty and Shottenkirk Care Package. When I went on the website I got a feeling this was included in the price. That could have been all me, but would have been nice to see a disclaimer spelling out the extra costs. All-in-all I love the car and am glad to have gotten it from a hometown dealer.
Used vehicle purchase - yolawilson
Excellent and fast customer service. So far very pleased with the process. Will did a wonderful job of helping to narrow down our choices based on our preferences.
New Car manager
Awesome!!!! My dealer agent "Sunny" was amazing !!! - Jerry Dauphin
This was my first time buying a car at a dealership and the experience was Amazing. My agent Sunny was really helpful and respectful. I felt at home. my overall experience was really satisfying. I was able to get a great deal thanks to Sunny !! Thank you guys !!
A Day to Remember - Vanity21
This was my first car purchase. Jason was awesome. Heritage Honda GMC Buick is my official car place. I love my car. I can't stop talking about it to everyone I meet. Everyone should go here.
Milton Martin Honda has a great service department - CindyGrace123
Since moving to Gainesville, we have purchased three Honda cars. We have serviced them at Milton Martin Honda and have been most satisfied. They are very professional and upfront and we never have surprises. We will continue to purchase and service our cars there for years to come.
Typical Used-Car Lot - Parasloth
I was expecting a lot more from Honda Mall of Georgia, but what I got was a big dealership using typical used-car lot sales tactics. When I purchase a vehicle for a good amount of money I shouldn’t have to fight continuous lies from the salesman. Caution: this dealer likes to try to slip in the Dealer Admin Fee above the advertised price which is illegal in Georgia. Advertised pricing includes all taxable fees, etc. Dealer Admin Fee is high – but consistent with all the other dealers in this area. First offered price included the Fee (over advertised), then I asked him to get me a second key (why sell a vehicle for this much without a second key and transmitter???) he bawked and not until I was persistent did he go to his manager “for permission” to reduce the price by $150 (fair – dealer will charge $80 for key and fob and $40 for programming). When I asked why the Dealer Admin Fee was still on he said that since they reduced the price for the key they could now charge the huge fee – BS. I was tired of arguing and my wife wanted this vehicle, so I told them to go with the advertised price without the fee. They still charged a small dealer fee for tags. Based on my experience – the lies, attempt to charge fees above advertised, and me ending up without a second key – I would never recommend this dealership.
Treated like family. - Happy customer2016
Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family.
Great place to buy - Jim M
Great people top deal with, of all my years purchasing vehicles this was the smoothest from start to finish. I was always hesitant in purchasing a foreign made car, but after driving this Civic and the excellent price we were convinced to purchase. I'm excited to become part of the Honda family, and a special thanks to Bob and Kyle as my sales representatives. Can wait to send more friends and family your way. Thankfully James Maltese
Proficient - Tese123
The customer service was awesome and very helpful . The salesman Robert and Manager Joey were very proficient and they worked hard to make sure I was pleased.
Sales Manager need training - DJ
The salesman was great. Everything was going good until his boss, the sales manager came in. Nathan needs training in customer service. His attitude is terrible and he feels he can speak to you anyway he feels. We left. We decided to comeback a few days later because the salesman was losing out on his sale. If the salesman was just average, never would have thought twice on returning.
Awesome Experience - Kendra
This is by far the best experience I've had purchasing anything in my entire life!! I purchased a brand new 2016 Honda Civic with not so excellent credit with the help of the sales team at Butler Honda in M'ville. They worked diligently to hook me up with a bank and I was able to get the car solely in my name!!!! I want to say thanks to Vernon, Lawrence, and Mr Mallard, for giving me such a wonderful purchasing experience!! These guys were awesome and very professional!!! I am definitely getting my daughter's car from here when the time comes.... Thanks
How to Lose a Customer for Life, by the Honda Carland GM - Mark K.
I took my 2015 CR-V that I purchased from Honda Cartland in for a routine service this morning, and left signing a happy tune. Everyone was friendly, and helpful, and I was on my way in less than three hours. I drove from Roswell to Vinings, and stopped to pick-up a quick lunch. When I tried to re-start the car, nothing. A friendly guy offered to jump-start my car, and again nothing.
In dismay, I called the dealership and described my problem. I told them I had an extended warranty, and they told me to call 1-866-864-5211 (this is the customer service number for Honda – I did not know that when I called). After 30 frustrating minutes with Honda, I discovered that my warrantee was through a 3rd-party, so I called 1-866-434-4357 (Warranty Solutions Roadside Assistance).
The friendly tow-truck driver arrived within the hour, and to my amazement, he was able to jump-start my car. I drove directly to Honda Carland, and told them what had happened, and that I was very frustrated with: 1) the fact that I was directed to call Honda when I have a an extended warranty through a 3rd party; 2) the fact that I had brought a perfectly functioning vehicle in for service in the morning and it wouldn’t start in the afternoon; and 3) the fact that my day was wasted.
I was told a few minutes after dropping the car off that there was nothing wrong with my vehicle, and that I was free to go. I asked that they keep it as long as necessary, and about an hour later they came back and said that my battery had a bad cell, and that it needed to be replaced! This, after being told that my battery was perfect!
The Service Advisor did not offer any discount on the battery, so I asked to speak with the Service Manager. He did offer to install the battery for free, and knock $10 off the cost of the battery, to around $105 (Note: I can get a comparable Interstate Battery at CostCo for $73!) I told him he was insulting me, and asked to speak with the GM.
The GM told me the same thing, so I told him that he had lost a ten-plus year customer for life, because he would not see my point-of-view. All I wanted was for them to admit that I had been terribly inconvenienced by this, and for my trouble, they could have eaten half of the retail cost of the battery, and charge me, say $60-$70 (less than CostCo’s $73).
Unfortunately, the GM and the Parts Manager were jerks about it…their loss.
BEST EASIEST EXPERIENCE EVER!! - Shannon Merritt
Caria was AMAZING! ! I spoke with her prior to ever visiting the showroom. Explained that I was interested in the 2017 HR-V. All my request and expectations were met + some! She had it sitting right up front waiting for the test drive. The entire staff were friendly and made the experience of purchasing my very own 2017 HR-V seemless and no doubt the easiest decision with no pressure at all. I was driving home in less than 2 hours, that's unheard-of! ! Thornton Road AutoNation Honda gets a perfect 10/10 and I encourage you to give them a call and I'm sure that you will have a great Honda buying experience like I did! Even when I went back to take my old car title, one of the other sales associates remembered me from 2 days prior and congratulated me. That was pretty cool! Great job, great experience all around!!!