Battery Replacement - JSK
As always, prompt and courteous service. I was in a bind and needed a new battery quickly. I was in and out in 30 minutes. Are used to hate having my car serviced at a dealership but I love these guys!
Great Experience - Heather7454
It was such an easy process and everyone was so patient with us, especially with two small kids in tow. Will definitely keep them in mind for our next car purchase as well.
Quality work as always - Kevin Chappell
I always bring my Honda to Willett for service, and have always received quality work. Their service technicians clearly know what they're doing, and I usually get my vehicle back sooner than expected.
He's a wonderful young man! Very helpful! - Pete1957
I called about an airbag recall, and Ahmed just made my day! My Honda Pilot is the family vehicle. He noticed that I was going to be without my car for a few hours, so he set me up with a free rental at no cost. And when I couldn't make it, he called me back and rescheduled my appointment. If I ever need anything, I'll make sure to call and ask for him from now.
Love Curry Honda! - MathewMD
I love the service at this center; George Amini an Chris Fraser have been excellent! They have been so professional and helpful!! I look forward to taking my new HRV there every time!
Awesome Buying Experience! Mr. Johnson - Angelique
I had the pleasure of purchasing a 2017 Honda Civic from one of your great car salesman, Mr. Walt Johnson. The service I received was absolutely phenomenal! Mr. Johnson ensured that I was not only happy and satisfied with my vehicle but also that it was within my price range. Although, I was a tad bit indecisive during my initial search, he remained very patient and informative. After purchasing my vehicle, Mr. Johnson continued to extend exceptional customer service by following up with me to make sure that I was pleased with my vehicle. I would highly refer his services to anyone in search of a five star customer service experience and a great deal on a quality car!
Bought a honda - taylorhowell324
Terrance estelle was a great salesman, he really made this experience an easy one. I went to many other dealerships and i would reccomend this to everyone. He was so helpful and personable
Quick and easy! - Karen
I called into the dealership and got Heather on the phone. We drove an hr out and we are glad we did. When we arrived Heather greeted us as if we knew each other for years! The process was quick and easy with no haggling. She informed us that she was new but she did a fantastic job! Answered all of our questions and had us laughing with her quirky sense of humor. Keep up the excellent work Heather! Your positive and professional attitude made all the difference!
Top Reviewed Specialists At This Dealership
Professional sales people. - Drock
Sunny was professional and worked with me and explained all the features on the new civic I bought. He made sure I understood all the features of the new Honda Civic and how to operate them.
A Day to Remember - Vanity21
This was my first car purchase. Jason was awesome. Heritage Honda GMC Buick is my official car place. I love my car. I can't stop talking about it to everyone I meet. Everyone should go here.
Knowlegeable Staff - Pacman
This was my first experience with a Honda dealership and it was great. The sales person was very knowledgeable , friendly , and straight forward about their product.
Milton Martin Honda has a great service department - CindyGrace123
Since moving to Gainesville, we have purchased three Honda cars. We have serviced them at Milton Martin Honda and have been most satisfied. They are very professional and upfront and we never have surprises. We will continue to purchase and service our cars there for years to come.
Treated like family. - Happy customer2016
Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family.
Great place to buy - Jim M
Great people top deal with, of all my years purchasing vehicles this was the smoothest from start to finish. I was always hesitant in purchasing a foreign made car, but after driving this Civic and the excellent price we were convinced to purchase. I'm excited to become part of the Honda family, and a special thanks to Bob and Kyle as my sales representatives. Can wait to send more friends and family your way. Thankfully James Maltese
Proficient - Tese123
The customer service was awesome and very helpful . The salesman Robert and Manager Joey were very proficient and they worked hard to make sure I was pleased.
Poor Customer Service - HRV_Owner
I worked out a great price via phone and e-mail to purchase a car from AutoNation Honda Thornton Road. When we discussed over the phone, I was assured that it would not be a problem to bring my own financing. I went to the dealer to complete the purchase. One of the first documents they brought out to me was the Honda Financial Services Credit Application. I informed them that there was no need for me to fill out a credit application as I already had my financing in place. They told me it was only to verify my identify and ensure I was not a terrorist. I told them I would be glad to provide whatever information they needed to verify this information, but I would not sign a credit application.
A manager was sent out to speak to me who literally picked up his pen, pointed to the bottom of the credit application, and told me that if I did not sign on this line he would not sell me the car. I left the dealership and immediately called another dealership across town and explained the issue I was having. The other dealership told me they would be glad to sell me a car without having to fill out a finance application. The other dealership even offered to match the price. I took my money across town and purchased a car without any of the drama or poor customer service I experienced at AutoNation Honda Thornton Road.
I would not recommend this dealership if customer service is important to you.
Awesome Experience - Kendra
This is by far the best experience I've had purchasing anything in my entire life!! I purchased a brand new 2016 Honda Civic with not so excellent credit with the help of the sales team at Butler Honda in M'ville. They worked diligently to hook me up with a bank and I was able to get the car solely in my name!!!! I want to say thanks to Vernon, Lawrence, and Mr Mallard, for giving me such a wonderful purchasing experience!! These guys were awesome and very professional!!! I am definitely getting my daughter's car from here when the time comes.... Thanks
How to Lose a Customer for Life, by the Honda Carland GM - Mark K.
I took my 2015 CR-V that I purchased from Honda Cartland in for a routine service this morning, and left signing a happy tune. Everyone was friendly, and helpful, and I was on my way in less than three hours. I drove from Roswell to Vinings, and stopped to pick-up a quick lunch. When I tried to re-start the car, nothing. A friendly guy offered to jump-start my car, and again nothing.
In dismay, I called the dealership and described my problem. I told them I had an extended warranty, and they told me to call 1-866-864-5211 (this is the customer service number for Honda – I did not know that when I called). After 30 frustrating minutes with Honda, I discovered that my warrantee was through a 3rd-party, so I called 1-866-434-4357 (Warranty Solutions Roadside Assistance).
The friendly tow-truck driver arrived within the hour, and to my amazement, he was able to jump-start my car. I drove directly to Honda Carland, and told them what had happened, and that I was very frustrated with: 1) the fact that I was directed to call Honda when I have a an extended warranty through a 3rd party; 2) the fact that I had brought a perfectly functioning vehicle in for service in the morning and it wouldn’t start in the afternoon; and 3) the fact that my day was wasted.
I was told a few minutes after dropping the car off that there was nothing wrong with my vehicle, and that I was free to go. I asked that they keep it as long as necessary, and about an hour later they came back and said that my battery had a bad cell, and that it needed to be replaced! This, after being told that my battery was perfect!
The Service Advisor did not offer any discount on the battery, so I asked to speak with the Service Manager. He did offer to install the battery for free, and knock $10 off the cost of the battery, to around $105 (Note: I can get a comparable Interstate Battery at CostCo for $73!) I told him he was insulting me, and asked to speak with the GM.
The GM told me the same thing, so I told him that he had lost a ten-plus year customer for life, because he would not see my point-of-view. All I wanted was for them to admit that I had been terribly inconvenienced by this, and for my trouble, they could have eaten half of the retail cost of the battery, and charge me, say $60-$70 (less than CostCo’s $73).
Unfortunately, the GM and the Parts Manager were jerks about it…their loss.
Service department - Jess
I am very displeased with the service dept. less than a year ago I went for service they recommended several repairs which I had. Cost $200. 2 days later lights were flashing so I went back. $850 more dollars. This week I go back for service and filters/brake shoes. $212. Get up this morning and my car won't crank. It's a 2009!!! Stay away from there.
Used vehicle purchase - yolawilson
Excellent and fast customer service. So far very pleased with the process. Will did a wonderful job of helping to narrow down our choices based on our preferences.
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