super easy and friendly service. - Viallrayfamily
It's not always easy to fit time in to get work on your car done, but at Lou Sobh they always help you and make it so much easier. I have even waited there while my car needed 3 hours worth of work, but with high speed internet, snacks, and their amazing latte/coffee machine I was ok working from there while waiting. Thanks
Top Reviewed Specialists At This Dealership
Service - Thea Oosthuizen
Excellent service. People exceptionally friendly. I am still happy with my Honda Pilot and experienced good service every time I came back for services. Thanks!
They have good service and every one is nice - Lisa
This is. the only dealership I have be to service my vehicle .and I like them and I will continue going there.and the wait time is not to bad I just had a oil change this time. Be I all way make a appointment for something else
Top Notch Service - dearabbiexo
Met with Andrew to assess damages to my vehicle and estimate cost of repairs after an accident. Initial impression of him was honest, straightforward, personable and extremely knowledgeable. Answered all my questions and provided me with additional information to help me decide on next steps based on available options. Excellent customer service is a rarity these days so I truly appreciate him taking the time to help me, further educate me and getting a few laughs out of me . Good guy!
Awesome sales experience. - yardygirl
I walked in a few minutes before closing and Tim Criss approached me and asked me what I was looking for. He delivered and marked everything on my checklist. One of the most pleasant car buying experience I ever had.
Awesome service - Faisal
The service guys are really helpful. They do a really good job.
I had a flat tyre and they fixed it in real quick time
Great lease experience! - sashraf
Eric (20+ years of experience in selling cars) did a great a job with explaining me the lease options and with his help I was able to select a great car.
Great experience. Willing to work with you... - Bstepp37
Mark Cunnea and Jeff Green were phenomenal and patient with me as I negotiated my needs with them. They gave me their full attention and respect and even worked through lunch to me me in the SUV I wanted!
Karim Easley - gvlittle
Mr. Easley has always serviced my car from the time I bought it new. He is technically proficient, professional and competent. I appreciate his candor and friendliness. He has always treated me and my family fairly and with respect. There has been times when I thought he was in error about the problem with my vehicle and invariably he was correct. And often he has spotted potential problems about my car I was not aware of. He is quick to offer service coupons, if there are any. And he does not give the impression he is trying to gouge you by offering things really not needed. I highly recommend Mr. Easley if you go to Nalley Honda for service.
Gary V. Little
Thank you Sunny! - Acgeathers
My husband and I were shopping for a Honda Pilot. Sunny was very patient and straightforward! This is our 2nd Honda from Sons! Thank you Joni and Sunny!
NICOLE CLEMONS - paigeholloway
FANTASTIC! I live a little over an hour away from this dealership but after reading previous reviews and disappointment from several local dealerships I decided to make the drive. The stress of car shopping and getting the "runaround" from the previous dealership had began to make me feel hopeless....then I walked into Heritage Honda and met Nicole Clemons! She was nothing short of AMAZING! All of the other dealerships I had been in had wasted hours of my time not listening to my wants and expectations of price and monthly payment I felt comfortable with. Within minutes Nicole had me in the exact car AND the exact price I had walked in hoping for! The entire experience only took a few hours to complete. I cannot thank Nicole and all of the other amazing employees at Heritage Honda for the exceptional service they provided me with!
My 2017 Honda Accord is PERFECT and I will continue to make the hour+ drive for maintenance and any other future needs!
Go see them!
Extraordinary Place!!! - Stephanie Nixon
This dealership went above and beyond to get me into a car. 5 stars is just not enough for Milton Martin Honda. I'd give them 100 if I could. Special thanks to Adam Severs for being the greatest sales rep ever!! If you looking to trade or buy a new or pre owned car I very highly recommend this place. You'd be a fool not to..
Treated like family. - Happy customer2016
Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family.
WARNING!..SALES GUY NAME "RICH" IS THE WORST! - mgomez
FIRST OFF I WOULD LIKE TO SAY DO NOT WASTE YOUR TIME WITH SALES GUY "RICH"..HE IS THAT FAST TALKING SALES PERSON EVERYONE HATES!. HE WAS NICE WHEN I WALKED IN AND THRU OUT THE SALE AND BASICALLY FAST TALKED ME AND BEGGED ME TO NOT MOVE BY OFFERING ME MORE MONEY FOR MY TRADE..WHICH IS WHY I AGREED TO NOT MOVE CAUSE I DID WANT TO LEAVE AT ONEPOINT..BUT THE OFFER FOR MY TRADE IS WHAT KEPT ME AND I LOVED THE HONDA I WAS LOOKING AT, RICH SAID IT DIDNT HAVE NAVI BUT WHEN I LOOKED AGAIN IT HAD NAVI, HEATED FRONT SEATS, FULLY LOADED, AND RICH HAD NO IDEA THE CAR HAD ALL OF THAT ALL HE KNEW WAS THE PRICE AND THAT HE WANTED TO SELL ME, REALLY UNKNOWLEDGABLE SALES GUY NAMED "RICH" smh!..SO AFTER HE SOLD ME THE CAR..I CAME BACK THE NEXT DAY BECAUSE FLOOR MAT WAS MISSING, BRAKES STARTED MAKING NOISE, AND THEN I DISCOVERED THAT MY TAIL LIGHT PLASTIC COVER HAD A HOLE IN IT WHICH OVERTIME WOULD CAUSE FOG..THE HOLE WAS NOT EVEN NOTICEABLE BUT VERY MUCH BIG ENOUGH TO CAUSE FOG LATER ON .SO I TOLD RICH ABOUT THE BROKEN PLASTIC AND HE HAD THE NERVE TO TRY AND BLAME ME FOR IT IN A JOKINLY MANNER AND SAID THAT THEY WE PROBABLY CHARGE ME FOR IT...IM LIKE WHATT??????. I JUST BOUGHT THE CAR YALL SHOULD TAKE OF IT..I LITERALLY WENT OFF ON RICH WHEN HE TRIED TO BLAME ME FOR THAT CRAP ..I TOLD HIM I SHOULDN'T HAVE TO PAY, HE KEPT ON BLAMING ME, I COMPLETELY LOST IT WITH HIM THEN HE WAS SAYING IM JUST TRYING TO HELP...HELP? HELP ME BY BLAMING ME AND TRYING TO CHARGE ME, SO HE HAD TO GET HIS MANAGER, HIS MANAGER INSTANTLY APOLOGIZED AND SAID HE WILL TAKE CARE OF IT TO NOT WORRY, I GUESS RICH THOUGHT I WAS HIS FRIEND AND THAT HE CAN TALK TO ME ANY KINDA WAY..HE DEFINITELY WAS MISTAKEN, SO THE MANAGER SAID TO COME BACK NEXT WED TO SERVICE AND THEY WILL FIX, CAME BACK WED AND NO ONE ORDERED THE PART SO SERVICE GUY HAD TO ORDER PART AND I HAD TO RESCHEDULE ONCE AGAIN, SUCH A WAIST OF MY TIME, SEEMS TO ME THAT THEY DON'T CARE ABOUT YOUR TIME, I DON'T KNOW WHATS REALLY GOING ON?????? FAST TALKING SALES GUY RICH IS DEFINITELY NOT RECOMMENDED AND PLUS HE NEVER EVEN APOLOGIZED FOR BLAMING ME, BUT I WILL TELL THE WORLD ABOUT THIS FAST TALKING SALES GUY NAMED RICH!. AND EVERYONE I KNOW!..I AM TEAM HONDA BUT I WILL NEVER I MEAN NEVER RECOMMEND THIS PLACE TO ANYONE,,THERE IS SO MUCH MORE BUT I GOT TIRED OF TYPING. .THIS IS MY FIRST REVIEW AND NOT MY LAST..I WILL PUT MY REVIEW EVERYWHERE!!!
Horrible service - Sabine
I am be on frustrated, I took my car into Honda because there was a recall on my airbag. After they install the new inflator, my airbag light came on. Indicating that if I got into a wreck my airbag would not deploy. Now they want me to pay $65 to diagnose the problem. But my airbag light was never on when I drop my car off so why should I have to pay $65?????? I cannot pick up my car from Honda until they fix the problem bc that is a safety hazard.... then they now are saying that my light was on before I drop off my vehicle with them. When I told them that it was never on when I dropped it off they are trying to say that isn't true... so I have to pick up my car From them with a unsafe but when I dropped it off it was still safe to drive... no sense... never go there
Great Customer Service - Robertjudygrimes
Talk about great customers service, Austin Ayers, a Service Writer at Sunny King Honda, saw my Honda in Publix's parking lot and noticed that I had an almost flat rear tire on the driver's side. Austin stopped and wrote out a note to alert me of my situation and placed the note on my car so I would be aware of my problem. I took Austin's advice, did as he suggested, and today Sunny King Honda and Austin had my tired fixed! GREAT CUSTOMER SERVICE!!!
Good Job - Honda happydude
They were friendly, helpful. The sales lady really knew her product inside and out. the process took longer than I expected but overall I would do it again because we got a good deal. I would recommend Josephine to anyone I know looking for a Honda.
Try to get one over on you - Nicole
Okay, I didn't want to name any names, but this car repair company has screwed me over so bad I think others need to know, so they can stay away. Mike Patton Honda, yeah that's right. A big car dealership, who should be on the up and up. I brought my vehicle in to see why the FCW & LDW warning lights were popping up. I am charged a $99 fee just for diagnosis. Jimmy my Mike Patton Honda attendant told me to bring it back if the lights come back on. Yesterday, surprise surprise the same lights come back on. I take it back to Mike Patton Honda Dealership Service Repair shop and they look at it more. Then they tell me it will be another $99 for further diagnosis, because they said they think it was a loose wire and need to find it. So I would have ended up paying this place $200 just for them to look at my car, price to fix it not included. I told them I'm taking my business some where else because they are charging me a second time for something they should have found the first time around!
Awesome Experience - Kendra
This is by far the best experience I've had purchasing anything in my entire life!! I purchased a brand new 2016 Honda Civic with not so excellent credit with the help of the sales team at Butler Honda in M'ville. They worked diligently to hook me up with a bank and I was able to get the car solely in my name!!!! I want to say thanks to Vernon, Lawrence, and Mr Mallard, for giving me such a wonderful purchasing experience!! These guys were awesome and very professional!!! I am definitely getting my daughter's car from here when the time comes.... Thanks
How to Lose a Customer for Life, by the Honda Carland GM - Mark K.
I took my 2015 CR-V that I purchased from Honda Cartland in for a routine service this morning, and left signing a happy tune. Everyone was friendly, and helpful, and I was on my way in less than three hours. I drove from Roswell to Vinings, and stopped to pick-up a quick lunch. When I tried to re-start the car, nothing. A friendly guy offered to jump-start my car, and again nothing.
In dismay, I called the dealership and described my problem. I told them I had an extended warranty, and they told me to call 1-866-864-5211 (this is the customer service number for Honda – I did not know that when I called). After 30 frustrating minutes with Honda, I discovered that my warrantee was through a 3rd-party, so I called 1-866-434-4357 (Warranty Solutions Roadside Assistance).
The friendly tow-truck driver arrived within the hour, and to my amazement, he was able to jump-start my car. I drove directly to Honda Carland, and told them what had happened, and that I was very frustrated with: 1) the fact that I was directed to call Honda when I have a an extended warranty through a 3rd party; 2) the fact that I had brought a perfectly functioning vehicle in for service in the morning and it wouldn’t start in the afternoon; and 3) the fact that my day was wasted.
I was told a few minutes after dropping the car off that there was nothing wrong with my vehicle, and that I was free to go. I asked that they keep it as long as necessary, and about an hour later they came back and said that my battery had a bad cell, and that it needed to be replaced! This, after being told that my battery was perfect!
The Service Advisor did not offer any discount on the battery, so I asked to speak with the Service Manager. He did offer to install the battery for free, and knock $10 off the cost of the battery, to around $105 (Note: I can get a comparable Interstate Battery at CostCo for $73!) I told him he was insulting me, and asked to speak with the GM.
The GM told me the same thing, so I told him that he had lost a ten-plus year customer for life, because he would not see my point-of-view. All I wanted was for them to admit that I had been terribly inconvenienced by this, and for my trouble, they could have eaten half of the retail cost of the battery, and charge me, say $60-$70 (less than CostCo’s $73).
Unfortunately, the GM and the Parts Manager were jerks about it…their loss.