Pleasure working with a car salesman - DrvsAlot17
I know, Ironic right? Arthur was really a pleasure to work with. We never felt any pressure or had any questions go unanswered. We purchased a used car from Arthur and the experience was nothing short of great. We even had an issue with some scratches on the hood of the car, which he promised would be taken care of. Not only did he take care of them, he practically had to chase ME down in order to keep his promise. He did everything he said he would and took care of us through the whole process. I will absolutely visit Mr. Pigford again for my next car purchase. Thank you Arthur, it was a pleasure.
Lexus GX 350 - F Sport - Dale L Bergen
We are quite pleased with our purchase and our dealings with Arthur Pigford, the primary sales representative with whom we worked, and with Jonathan Langford, who assisted us at one point, also. Both of these men are consummate professionals, knowledgeable of their products, and honest and straightforward in providing information and answering our questions. I definitely would recommend these men, and the Hennessy dealership, to anyone seeking to purchase a Lexus vehicle.
Jay was an amazing service technician! - Mimi Umstead
Though I was not the owner of the car, but my boss's assistant, who was asked to get the car serviced, I was treated with the utmost respect. Jay, the customer service person who helped me was fabulous.
We needed extensive service and a rental was provided quickly. She was helpful in getting things removed from the car, was prompt in letting me know additional service that was needed, AND surprisingly, not needed! The rental car area was also so helpful- a wonderful woman behind the counter, that I'm ashamed I can't remember her name, was delightful.
Will always come back!!
It's not convenient to our office location, but so worth the drive!
Service and Advisor (Henry Holman) - Oniel@40
I was throughly pleased at the level of professionalism and excellent customer service of Henry Holman. Henry was attentive from beginning to end on keeping me informed with what was going on with my vehicle, while balancing his time between all of his customers. His level of compassion and genuine concern is truly commendable. Thank you and continue to do a fantastic job! Oniel Stewart.
Stay away from this dealership - Venky
I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned me that this dealership's detail department is notorious for screwing up the car and lo and behold I noticed the swirls and scratch marks on a brand new LS460 even before signing the paper work. I should have walked out then. But the dealership assured me it is no big deal and they can buff it out. I left the car with them and didnt even drive that night. Long story short, they attempted to fix this 4 times and the swirls are still present. Yesterday, an independent 3rd party auto business has given me a report of the paint condition (even the clearcoat is damaged while the dealership tried to fix the swirls) but the dealership managers outrightly reject and refuse to acknowledge and correct the situation by doing the right thing. I have driven to this dealership from near Mall of GA 4-5 times. They are the absolute worst when it comes to customer service and by far the worst detail department. So do yourself a favor and stay away from this dealer if possible. At any cost don't let their detail department touch your car. I bought this car 3 months ago and tried my best to not give them a bad review since I hoped they will do the right thing and make this a positive experience for me. Today I was let down again and I had to share this for others so they can make an informed purchase. As a small business owner, I feel bad for writing a negative review but not taking care of an obvious issue and giving a runaround to the customer demands one. I hope the powers to be at Butler Lexus can intervene and remedy the situation instead of ignoring a small fish like me.