Great customer service from Cristin In Service - DC
I've been to Winn Kelly in Clarksville, MD (21029) three times to service my vehicle and have NEVER been let down. A couple days ago I was in getting new tires for my vehicle and Cristin in service was very knowledgeable, thorough, and gave me great pricing up front. Don't hesitate to service your vehicle here. I know a good service department when I see one.
Dontae Davis - John44
Dantae was an exceptional salesperson. He was very knowledgeable about the product. After a not so successful visit on our first day, Dontae and Eric, the sales manager worked hard to get us a better deal. They called us the next day and we closed the day. This meant a lot to my wife and me. Dontae was very patient when explaining all the gadgets to my wife. This is our fifth car we've purchased from Heritage, and its sales people like Dontae that will bring us back again.
Thanks for a great car! - m3
We were not originally looking for a Buick but after a test drive we decided this was a good option. Thank you for great service Rick Tassone!
Aggravating. - buddyleeroe
Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. And the you wanted to charge me a $136.00 just to reglue my mirror back to the windshield. I also waited over two hours and was going to leave out of frustration until someone there got involved to help me. An hour later the job was done and the cost was $65.00. My husband could have fixed my mirror for $10 except he is out of town. Can someone please explain?
Charge a lot but nothing done - Saabguy
Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually took place, and I was told yes. Never will come again and never recommend anyone.
Poor customer service - Hertirchchevyripoff
I purchased a used 2010 f150 lariat 4x4 in February of 2017, the dealership said this was a awesome truck everything was inspected top to bottom, ok awesome I bought the truck now 14k miles later I'm broken down on the side of the road, and of course my warranty is gone. So i called the dealership and told them, They told to kick rocks! Your warranty is gone so we can't do nothing for you, they told me they can recommend someone, and they laughed, so I have made 3 payments on the truck and have many more to come and this what I get! I will never ever recommend this dealership to No One I will tell them to stay clear of these people they will get you for your money and you will be dead to them, they don't care, you sell crap You get crap results. xxxx you hertirch chevy of Easton, maryland, poor service! keep doing the work ripping people off! This dealership doesn't deserve a half a star nor should it be a outlined star. You deserve nothing , the only reason you got star was so I could submit this, it wouldn't allow to submit if I didn't give a star for the service, this dealership doesn't deserve a star!
I cannot say enough about the staff at Anchor. These... - Brave on
I cannot say enough about the staff at Anchor.
These are Great people at a Great dealership!
I expected to be treated well when I was buying.
And at most dealers after you buy the car the honeymoon is over.
It is not that way at Anchor!
A few weeks after I bought my car I had some questions.
I went in to ask and was sure that I would get the "I've never heard of that before routine" But that didn't happen.
They really listened to what I was saying. And had answers that made sense. No double talk, no run around. They even called me a day later to make sure I felt confident that their answers were correct.
At 800 miles I had a warranty issue. (1st year car and I expected some things to be amiss.)
I saw the problem on a Friday and got there at 5:30pm, and the service dept closes at 6. I was hoping they would at least look at it and get it in the shop the following week.
To my surprise they not only looked at it and saw the problem. They put me in a really nice loaner and ordered the parts. I don't know how they got parts delivered by Monday but they did it.
Tuesday I was driving my baby again.
The service mechanics are top notch also. They fixed it correctly and in one shot. I know for a fact this was a 6 hour job at any shop. But they didn't rush it out the door just to get it done. They took care not to leave me with any new problems while working on my car. Nothing has seemed more important to them than my satisfaction. And I'm still smiling 13 months later.
When I bought my car from Anchor I didn't realize I was getting more than just the car.
It's a great feeling knowing that.
Tom makes you feel like family! Anchor gives you a fair... - hzfd68
Tom makes you feel like family! Anchor gives you a fair price for tradeins too!
took 04 denali in for first service -- very helpful and... - jrussell
took 04 denali in for first service -- very helpful and thorough. Did not buy my vehicle from them, but they will get all my service business if they continue to deliver like they did.Very clean shop and friendly people.