Highly Experienced and Genuine - nileshpunjabi
It was my first time getting the service done here after moving in the area. I used to get the service done at Acura of Boston.
I had an issue with the heating/ cooling system on my brand new Acura and when I brought to the Acura of Boston, they neglected the issues saying it can't be verified.
The same issue was happily address by Herb Connolly Acura and Dale was super nice to order the part and get it addressed (still under warranty).
Dale was also kind enough to apply the $20 web coupon without having me to go through the hassle of printing it and wasting paper :)
Not related to the recent service but there was a time when I was converting my leased vehicle to ownership. Herb Connolly failed to meet that part of customer satisfaction. The finance folks here were forcing me to get the financing done through them rather than allowing me to hunt the best rate outside on my own. In this situation, I ended up with Acura of Boston. They took care of financing application but were happy to go with the institution of my choice.
Best Car Buying Experience! - Mrs R
It was a pleasure working with Norm and Steven on the purchase of our Acura MDX. Steve was very personable and made our experience at Acura a lot of fun. Acura of Peabody seems to have higher standards than most of its competitors. Steven showed us how to use all of the features and had everything preset. I especially appreciated his concern for safety for our growing family and making sure we were making the right decision to go with a certified pre-owned. We were also dealing with a trade-in and were very happy with that process as well!
Made me feel like family while purchasing a vehicle. - guineyboy
The team at Sunnyside, Milo,Ed,and Idrissa made buying a vehicle a pleasure. we have never been to an Acura Dealer and my wife saw A vehicle she fell in love with. Ed and Milo started the paper work and Idrissa worked on the financing. There were no hidden gimmicks or promises. I told them what we could put down and there was no surprises. We have purchased many vehicles in our 70 years but this was one of the easiest vehicles ever. The team were more customer caring than customer service and made our buying enjoyable. Thank you Sunnyside for making our dream car come true,
Did not buy a car but service is still pleasant - some guy
Was buying a new car. I looked up TrueCar, etc for the "Fair" price. Dumitru was very friendly and did not pressure me. I will still consider you guys next time.
Great Experience with Don and Nathan - J
My wife and I purchased our new RDX from Acura of Auburn a few weeks ago. This is the second Acura my family has purchased from Don and the team and they are the best around. We live a great distance away, but still come back to Acura of Auburn for the great experience and fair price. We highly recommend Acura of Auburn to all of our friends and family.
Worst Service Department - Car123
I brought my car in for an airbag recall. When i received my car back it had the airbag light on. The dealership originally refused to fix it. As soon as i completed the survey i received i heard from an associate there looking to fix the issue. We spoke a few times and when it came time to arrange the pickup of my car for them to fix he disappeared and never heard from him again. I left multiple voicemail's and never received a call back. Finally I was connected directly to him and he recalls the situation perfectly however blamed the fact his extension changed. He now will not stay true to his word and fix the issue that the dealership caused. Do not trust bringing your vehicle there for any type of work as you will get it back with an issue that you did not have prior to arriving there.
First Class Dealership! - EE1101
I purchases a Acura RDX from Prime Acura North 2 weeks ago.
For me buying a car can be stressful. Caven and Scott @ Prime Acura treated me with the utmost respect for my needs and their service was professional all the way.
I love my new RDX and look forward to continuing my relationship with Prime Acura North for all my service needs going forward on my RDX.