Fabulous service department - Bob1741
Bought a new Cascada in May. Roof failed in a rainstorm in August. Had to park under a bridge because the roof would not come up. Finally was able to get home after rains ended two hours later still with the roof down. Colonial took the car immediately and kept it safe out of the weather and worked with General Motors to determine what this unique problem was. They gave me a loaner car for the entire period. If service like this continues throughout my ownership I will buy from Colonial "forever"!
Wonderful Experience - ncarle
Just purchased a Buick Encore. Michael was a great help with getting my new vehicle and everyone else was kind and if I purchase another car it will be with you guys!!!
Impressive! - Fishvw18
My wife and I had been car shopping for roughly two weeks. Mostly online research and then a few days of actual on site shopping. After much disappointment, a friend of ours recommended Battles. When we arrived we were treated with professionalism and a large selection. The salesman was extremely helpful in tracking down everything we were looking for and for a great price. The entire process was a stress free and a giant relief from start to finish. Highly recommend!!!
Use Chris Adams!! - MikeParkLembu
I've worked with salespeople at a variety of dealerships. I've bought Lexus, BMW, Honda, more. Chris Adams is by far the most professional salesperson I've run into so far. He helped me close out on a 2017 Terrain Denali. I actually never even knew much about GMC except that they make trucks. Happened to be driving by on the way to a Jeep dealership to shop for the Grand Cherokee Limited, and thought I might as well do my due diligence and check out GMC since they had some good looking SUV's outside. Chris Adams happened to be the salesperson at the door, and I told him I was just exploring. He was the opposite of the hard sell, and more like a high-end concierge at a 5-star hotel. I work in Cambridge, and have done most of my car buying in Boston and Watertown, so it was completely random stopping up here in Lowell. So glad I did! Chris Adams basically asked me what I was interested in, asked interesting questions to try to figure out my goals, and only showed me cars that I might be interested in. When test driving, he also let me drive wherever I wanted with absolutely zero pressure to hurry back to the dealership. It really let me relax and try the car out. Then when we got back, he asked a few more questions to figure out how I felt--no pressure at all, he really was genuine in trying to understand my goals. I left the dealership thinking I'd end up in a Grand Cherokee, but after trying the Cherokee out and feeling the quality and comfort was a level below that of the Terrain, I waited a couple days before contacting Chris again. Not a single phone call from the dealer, which is what I'd requested, since I find phone calls and voicemails tiresome. We started the process over email, and Chris was super responsive and detailed.
A 10 out of 10 experience, I would get another GMC when it's time to get another car if Chris is still around just to deal with him.
Great experience! - DJ2420
I purchased a used vehicle from Swanson a few weeks back. Great experience. Andrew Dill was professional, honest and knowledgeable. He was also great at returning my calls and keeping me informed throughout the process. Would definitely recommend giving Andrew a call!
Vendetti Motors Great value No nonsense - Anna Mendes-O'Leary
I just purchased a new 2016 Buick Encore. We had the time and we were not in a rush to buy so we visited many dealerships in our area including other competitors like Ford,Toyota, Honda to check out their inventory and what value they had to offer. WE chose Vendetti Motors for their honesty, no games, no nonsense prcing, no pressure, and best value for the money. I would highly reccommend Vendetti Motors.
Excellent Service - Dave Paquette
We use Banks in Concord for two of our vehicles. They are always extremely accommodating and very helpful. They schedule appointments that work for us and vehicles are always ready on time. Also the biggest thing for us – no surprises. The price is always right around the estimate sometimes even less! They go out of their way to explain everything. They always call and make sure all the work is authorized and we understand !
On time and accurate - Ace is the place
Molly Rouille, service advisor, knows my car and is always giving accurate, on time service.
I purchased my car at another dealership but the service department was too much like a factory.
Lance has the personal attention and accuracy that you want. I will shop for my next car at Lance.
Consistently Outstanding Service - jahazlett
Have always had DeLuca service our Buick Enclave since buying it there. Their service is consistently outstanding, and usually send out service discount coupons, too.
Friendly, straightforward and best price - Mike H
Both Dan and Russ were awesome to work with. Friendly, extremely attentive and no BS. I visited many dealerships and the treatment/customer service I received at Central GMC far exceeded that of the others. Not to mention they offered the best price for the truck I was looking for. It was by far was the best car buying experience to date. I would definitely recommend Dan, Russ and Central GMC to my friends and family.
Looking for bigger vehicle - Matthew Parker
Dan curboy and Doug Freeman helped us out so much getting into our bigger vehicle for our growing family. I would recommend patriot buick gmc to everyone for there next buying experience.
ASK4KATELYN - Chuck C
Drove up from MA looking for a new Sierra Denali and was met at the door by Katelyn. She was super polite and very easy to work with. She showed me a truck based on listening to what I told her I was looking for and I was able to leave with a new Denali in less than 3 hours. The sales manager Steve and finance manager Jason also were very efficient and easy to work with. I would recommend making the trip to Quirk GMC and ask for Katelyn, a true professional.
Can leasing really be a satisfying experience? - PennyAcme
At Prime it is.
I had been to a couple of GMC dealers and they were all the same. All they cared about was selling me a car, any car. All I could think was that I was a victim of a "Glen Gary, Glen Ross" type of conspiracy. It was terrible and frightening. But I was sure I wanted a Terrain, so I looked arounf and found Dealer Rater that gave Prime GMC a lot of excellent reviews.
I was happy to find that Prime GMC is affiliated with Prime Inifiniti. I had bought a used car from Prime Inifiniti and it was surprisingly good, so I went to Prime GMC with intentions of leasing a Terrain.
At the dealership I was able to walk around without getting harassed by any hovering buzzards. I was even in the showroom for ten minutes just getting comfortable in the backseat of a Terrain, when Mark Beecher introduced himself with casual conversation. He was not practicing the ABCs according to Alec Baldwin.
Oh no, Mark Beecher's only concern was my happiness. He, and Prime, finally figured out that happy people will buy cars without having to go through turmoil and fear. He never even said that we better act fast because these deals won't last. I couldn't stay long and when I left Mark never asked for my phone number. Another salesman at another dealership figured out my phone number from my driver's license, which he used to relentlessly bombard me with inflated ( and maybe fictional) incentives to buy from him.
Mark is nothing but an honorable gentleman dedicated to making friends and building trust. He made sure that I got the exact car I needed and wanted at a fair price. A price that I'm sure could be beat, but I'm happy with my deal. He sent me over to see Ravi McDonnell to help with the finance, who is also a gem of a guy.
We are a two-car family. We plan to lease another car in 18 months, and I'll trade this one in 18 months after that. We expect to get the next car, and the ones after that, form Mark Beecher at Prime GMC, with Ravi McDonnell handling to numbers.
Bait and Switch - Craig
I told the sales team what car I wanted and what I wanted to spend After 3 visits looking at the same car and being told a price we went in to purchase the car. Arriving there on the 3rd visit I asked to test drive the car one more time so two sales reps walked out gave me the keys and put a plate on the car. After the drive I sat down and the accountant left to get the exact price (which we had already agreed on) but I figured they were adding plate and reg. as we already discussed tax with the original price. The sales rep and accountant returned to ask what car I was purchasing? I replied the car I just test drove and you put a plate on. This is the only car I looked at on the prior visit and all the voicemails I received were about. They told me that they couldn't sell that car for that price but had a different car with twice the mileage that they could. This was the classic bait and switch. I would never go to, call or purchase a car from this dealer. They wasted at least 8 hours of my time with repeated phone calls and 3 visits talking about this car.
Poor Customer Service!!! - kaylapercy14
I had recently had an issue with my 2014 Cruze and had to have it towed to Diamond on Thursday. They returned my car to me same day saying it was the negative battery cable (which is a common issue for the Cruze). Only a few hours later, my car started acting the same way it did before it was brought there so I brought it back. Next day, Friday, they looked at it again and replaced the battery. Josh called me up and assured me that my issue was resolved. Sure enough, Saturday morning it was still having issues. I called both Josh and the General Manager, leaving messages to both of them requesting they call me back. It is now Tuesday and I have not heard from either of them! I brought my car to a different Chevrolet dealership and they were able to diagnose the issue within a day. Considering I work at a different car dealership myself, I know what the process is and what kind of service I should be receiving and I was VERY dissatisfied! I would NOT recommend this service department to anyone...
Refund Runaround - Jerry Desro
Signed paperwork to purchase a vehicle from Marty's 6/30/17. They did not have a title to the vehicle and I felt unsure of signing but did. Left a $500 deposit on the vehicle. Driving home I called the dealer and spoke with Donald the salesman. I told him I had changed my mind about the purchase and wanted him to mail my check ($500 deposit) to me. I made myself perfectly clear about this. I visited the dealership the next weekend and saw my name still on the truck. I asked why my name was still on this truck and I was told it was just a hold tag because they still don't have the title. I again made myself perfectly clear I did not want this vehicle. Donald told me no problem his boss just took another truck in this past week and would contact me later when it is ready. I told Donald I was going to look at other dealers with the same type of truck. Well after several call to the dealership and talking with Donald and Ron the Sales Manager I have been promised this money would be returned within 48 hours. That time frame had passed and I called again. This time I spoke with Donald because the Sales Manager was not in. I asked to speak to te General Manager but was told he wasn't in either. During my conversation with Donald he told me the Sales Manager was handling that but would find out what was going on. Donald called me back within 15-20 minutes and told me the check was mailed out Monday 7/17. Guess what still haven't received the check.
If you put an inspection sticker on...do the inspection!!! - wildflower
If you put an inspection sticker on...do the inspection!!!
Great Service, unexpected surprise - foodie42
I was really surprised at the excellent attention that was demonstrated by Rob Wayburn & Andrew. I wanted a preowned car within a certain price range. My first experience was with Robert several months prior, unfortunately I was unable to find anything at the dealership. Robert took my information and promised to notify me if anything comes in. At this point I was use to this being the last time I'll ever hear from a sales person. Pre-owned cars are a hit or miss issue as it is. To my great surprise, Robert called several months later with a potential car that will meet what I was looking for. SEVERAL MONTHS ! Rob, was attentive and kind, I actually ended up purchasing not the car Rob called about ( it did meet my needs ), but, a slightly more expensive car. I couldn't be more please with my experience as well as the car. I was treated very fairly & respectively. I has some minor issues that I wanted repaired or replaced. I went to Rob, he walked me to the service department & introduced me to Rich in the service department to make sure I knew who to go to. Rich was also friendly & very patient as I tried to explain my issues. Not a problem well take care of it. Even though this is not a GM product, I will continue to have my car serviced at this dealership. I just can't tell you how great my experience has been with Cape GM, Rob should be commended for his outstanding customer service skills, thus , making this dealership stand out more than others I have experience.
great place - the watcher
I went today to their new dealership located at the old... - ameenii
I went today to their new dealership located at the old Mitsubishi in Portsmouth was looking to lease a new CTS coupe
Was ready to sign and drive as I came to Portsmouth for my niece birthday and I had to go back to NYC for a consultancy and wanted to lease a new car as I lost mine in NYC during sandy
Did get some quotes before going in and had an idea on how much I should spend
The sales person was great and friendly
First red flag was that i emailed them through the cadillac website and their website and no one answered which is weird in a business that kilsl for leads.
i tried to negotiate and the sales associated was nice and understanding while the sales manager did not come to try to close the deal and went to the door to use his judgement buy looking and overhearing and they let me walk out of the door without really trying
I have worked as a sales person and interned as a sales management before earning my MBA and was surprised that they let me walk without even trying.
Will leave tomorrow to NYC buy the car their and fax them the contract
My parents service their DTS their and they are not a big fan either
I bought a Buick Rendezvous from Long. On the whole,... - oppyusa
I bought a Buick Rendezvous from Long. On the whole, the price was fine. The Finance guy was a real ass. I nearly walked out. He was pissed that I got an Warranty Direct extend warranty. The service bay is clean. To the point that I am not sure anyone works there. The service people are not all that sharp. For almost a year there was an issue with the speed sensor. They replaced everything but the speed sensor. Finally, they planned to tear apart the transmisson. I got in a fight with the service manager. They finally check the speed sensor. They wiring harness on the sensor had cracked apart.
I just went to them for body work. They sent me to Brigham and Gill. They wanted $1700. They actual repair was done at Muzi for $700.
Long is no better or worse then the rest. The service people are not that sharp. I would buy another car from them but service it elsewhere.
Best Hummer dealer I have had the please to do bussiness... - TV
Best Hummer dealer I have had the please to do bussiness with
I am a loyal GM Driver yet I take my vehicles for service... - ffemtp14
I am a loyal GM Driver yet I take my vehicles for service (other than warranty stuff) to this Buick dealertship due to the excellence of their service department. Greg's oustanding knowledge of vehicles and his professional approach to customers, along with the workmanship of the mechanics, makes me feel satisfied and I never get the feeling I have been cheated, which is the reason I return time and time again and also refer this service department to my friends.
I worked with Tom on a possible lease on a Buick Encore.... - devad
I worked with Tom on a possible lease on a Buick Encore. I loved the car but did end up choosing a different vehicle. Tom was amazing to work with. His response time was so quick and extremely patient while explaining the terms of a lease to me, multiple times. We got to the dealership on time and he was there and ready with keys and a plate. You could tell that he valued our time and I truly valued his.
His customer service made me second and third guess my decision to go with an alternate vehicle. He was extremely transparent and fair to work with. If I have the opportunity to recommend Tom or Sudbay Chevrolet, Buick, Cadillac, GMC in the future, I absolutely will, and send them right to Tom!