Fantastic purchase - Grandma Debbie
I called on a GMC Acadia on Saturday and ended up having them hold it for me until the following Friday. Mike Ayoub was very helpful getting everything set up. I was coming from out of state and would be trading in a vehicle. He kept in contact with me during the week and I felt completely at ease that they would not sell the vehicle before I got there. I arrived on Friday and they had the vehicle ready for me and even remote started it so I knew that the remote start worked. Mike gave me what he had promised for trade in value. I then went in to get the paper work done with Mike O'Connell and he was super to work with. I bought the extended warranty and I am very pleased with the price of the vehicle and the warranty. After the papers were signed Mike gave me a lovely gift and was out of the dealership in about 2 hours. I absolutely love my vehicle. I have been driving it so much I haven't had any time to write this review. Even though this dealership is 180 miles away I will probably check with them if I buy another vehicle. Thanks to both Mikes for a great buying experience.
Best car buying experience EVER!! - Christina Oshinski
I had been tirelessly searching for a Firebird Formula for MONTHS now, & even took my husband with me to multiple dealerships, to no avail..either the car was just not up to my standards, the miles were too high, or the price was not within my comfort level of spending, & I was not satisfied with the "deal" that was being offered on the car......I about gave up on my search, when I came across this flawless MINT condition beauty of a Firebird, sitting right in the Marquardt Barrington car lot! We were immediately greeted by a very friendly guy named Bob, he was very well educated when it came to this car I was coming to look at.! And Bob immediately called Eric Maines over, who took over from there. Eric was absolutely OUTSTANDING!!! Super cool guy, didn't once get that feeling you get when a Salesperson comes walking over to you. This guy knows his stuff when it comes to cars! Eric was excellent, in working with us, never once felt rushed sitting in his office, he never once pressured us to buy, just simply showed us this gorgeous car, & let my husband & I do the rest of the decision making. Eric Maines was more than willing to work with us, to make this deal happen. & I did not feel "ripped off" or "taken", after doing the deal! This car buying experience was a pleasant one all the way around, not only is my husband coming back here to buy his next car from Eric, but I would HIGHLY recommend Eric Maines, over at Marquardt Barrington for your car buying needs! ALL of the guys we dealt with, over at this dealership were nothing short of Superb. Bob, Frank (finance Mgr) included! Excellent people to deal with, wonderful beautiful huge car lot with MANY cars to choose from, & just overall a wonderful experience that I had to write about it!! Great job guys!!! My new car rides like a dream :D
Thank You Jimmy You're Were terrific - brandunwilliams
Jimmy was great helped me threw everything he is salesman he did a great job would come back to him any time he should help everyone he is a great man
Top Reviewed Specialists At This Dealership
Amazing service - loritheteacher
Chris is my "go to" guy for service on my Chevy Equinox (and formerly my Kia Optima before Gary Lang had a separate area). He is simply the best!
Exceptional Customer Service - GSAJJONES1970
My husband and I went to pick up our 2013 GMC Terrian from being serviced at Courtesy Buick GMC in Crystal Lake, Il. We received the Devastating news of high repair cost with NO WARRANTY two-days before Christmas. My husband had previously spoken to David Schurch who appeared very positive and helpful. Due to the notice of concern and compassion of Rik Fregia, we were able to "Trade-In & Purchase" in a SMOOTH TRANSITION 2017 GMC Terrian! David Schurch and Rik Fregia went above and beyond to ensure that we received exceptional customer service. We will forever be customers and referrals all of our family and friends.
Angela & Gregory S.
Customer Service with Your Needs in Mind - carguy,christine123
Went in for oil change, enquired re exchange and little did I expect to leave that night with a luxury car beyond my dreams within my budget. Michael Rancharan and his Manager, Chris Behlke gave me full information and time to make my decision and become acquainted with this car. Was treated like I was buying the most expensive car on the lot! (which of course I wasn't). This is my second trade with Anthony Buick GMC and will happily go there the next time around. So if your looking for the best car your money can buy then go see Michael Rancharan and Sales Manager, Chris Behlke at Anthony Buick GMC who will serve you well.
Great experience - Ann
Ernest was our salesperson and he was great - very friendly and personable ! He made the car buying experience easy and he had a good understanding of what we were looking for.. we love our new Acadia !
Awesome experience - Joshua M
My visit at Bill Kay Buick GMC was wonderful! Crystal helped me locate the car I was looking for and our correspondence before I got to the dealership was informative and very helpful. When I got there the sales staff got me in and out and where not pushy at all! The next day I picked up my vehicle! I'm recommending them to all my friends and family!
Wouldn't buy a car anywhere else! - Rfjma
Great experience. Awesome salesman! Visited other dealers and they couldn't come close to the professionalism, courtesy and no pressure salesmanship! Wouldn't buy a car anywhere else!
Truly a WOW experience - JK
So let me start by giving you some context... I called up a friend in the car business and asked him to give me his best price on a very specific vehicle. He game back with a figure of $530.00 per month. I asked him if this was the best price he could give me...He assured me that this indeed was the best price he could give me and the best price around so i figured this is how much the vehicle would cost. Keep in mind he works for another GMC dealer so we are comparing apples to apples. He stated that he was going to have to order the vehicle in from another dealer and that he would have locate it. I just had this feeling that i needed to shop the price just to make sure. I called 4 other GMC dealers and gave them the very same spiel. I gave them the specifics of the vehicle and stated that i was looking for a 39 month lease. I told them that i do not like to haggle so please give me your absolute best price. One dealer came in at 555 per month, another came back at 521...another at 509 and then the last one which is Fox Valley Buick GMC came back at a stunning $469.99. I said...No sir...Maybe there is a mistake. I gave him all the vehicle details again and he said...Yep 469.99 is our price. I was like..Wow...ok ill be in today to look at the numbers. His name was James...And he said, that's great...When you come in, please ask for Justin Mansk. He is our sales manager and he will work with you directly. I walked in to a very nice showroom and was immediately greeted by the receptionist. I stated that i was here to see Justin. Within seconds, he walked out and introduced himself. I explained to him that i was given a price over the phone of 469.99 and i was just waiting for him to say yes BUT...That didn't happen! He goes yes that is our price but i want to go over some numbers with you so that we can see if you qualify for any additional incentives. We started playing with some numbers and monthly price started dropping from the already low quote. I seriously thought that I was on a game show being filmed...I asked him how he could get the proce down so low from a price that my friend said was the best he could do. Justin took the time to go over the numbers with me including how things were calculated. Long story short, my friend called me back and was able to offer a lower price than that of Justin's offer. I told him what the offer was and he found a way to beat the offer of 439.99 and get it to me for 421.00. I am not going to tell you what vehicle it was due to privacy and the discretion of the dealer but i chose to work with Justin and Fox Valley Buick GMC because i asked him for his best price and he truly put his best foot forward..I wish my friend could have done the same thing. The experience did not stop there. The vehicle i wanted had to be ordered from another dealer. My friend called me and asked that i put a deposit down before he could order the vehicle. I asked Justin if he wanted to take my credit card for a deposit to order the vehicle...He looked at me and says " When you work with me, you are family and family does not do that. Your hand shake is enough assurance for me so i will not need a deposit from you". This truthfully has been the best experience i have ever had at a dealer. I was so impressed that i referred a family member to them the following day and he also bought the same vehicle. This dealership and the people that comprise it are absolutely top notch. They ARE willing to go the extra mile and truly build a relationship with you. Please go see them as i am positive you will have the same experience i did.
Purchased a new Sierra - Williamson
I couldn't be happier with my decision of purchasing a new 2015 GMC Sierra form Hove Buick GMC. They are unlike other dealerships out there that want to go back and forth haggling with you! They shot me their best price up front and didn't mess around. I highly recommend this dealership if you are looking for a laid back, no pressure, friendly experience!
Tom Bertic is the guy to see...OUTSTANDING! - MPagel6
Searching for a used Buick Enclave and could not have had a better experience than the one I had with Tom Bertic! Purchased a 2011 Enclave CXL with everything on my wish list and Tom helped make it a smooth and painless process. We were able to negotiate to my price point and I drove away a happy man.
If you are looking for a quality used car, head over to Woody Buick GMC and ask for Tom...You'll be so glad you did!
Positive Experience - Scott and Sheila Mann
My husband and I just had a horrible experience at Harbour GMC.. We walked into Paul Sur and we were treated with kindness and respect.. Charles was able to find us the exact truck we wanted and we were given a loaner car until are truck came in 2 weeks later . When we went to the dealership to pick up the truck Charles took the time to explain all the amazing things the vehicle could do . He also took the time to sync up all of our phones and explained that we could get free oil changes and regular maintenance for 2 years . . When we were leaving the dealership we were thanked for coming in by Charles., Jeff Hall the sales manager and Mike Sur the owner . We have never experienced that before with any new car we purchased .. We try to tell all the people we come in contact how great we were treated at Paul Sur compared to Harbour GMC in Portage.
Superior Customer Service - Pamela_Lewis2017
I bought a GMC Terrian 2013, right from the start I liked my salesperson Anthony, very nice and upfront gave me the details I needed and made the process easy, the GM Tony got me the right price not only for my trade-in but also for my Terrain, brought it in a day later to be inspected and the customer service man Quincy was so nice, smiled and was extremely courteous, I also spoke to Katie in customer service she made sure I was well informed and had all the details I needed.
I have to say from beginning to end the experience was so fantastic, they treat you like family there and I cannot say enough about them. I would recommend this dealer to anyone I know, and will go back when I am ready for another SUV. I am so happy and what a pleasant surprise to have been treated so well. Everyone go there and see what I am talking about !!
This is a place to find your next car. - Sylvia Schneider
I can not say enough about the people at this dealership.... we were not mobbed as soon as we walked onto the lot... we took the time to look around before we decided to go inside...we were greeted by a young lady who called for a salesman to help us. We met Ray, and from there our adventure began. If i ever had to purchase another car, I would go back to this man in a heartbeat. He was fun, made the process very easy, and a real pleasure to work with.
From the men who bring you your car, to the young lady who walked us through the use of our new vehicle , to the finance department , we were met with smiles and a feeling of welcome.
This dealership has a top notch staff... kudos to you Ettleson Cadillac-Buick-GMC, Inc.!!!!
Midweek Acadia oil change - MrandMrsD
Called in the morning for an oil change appt for same day (Wednesday). Weekends can be busy, I hear. One was available for time I wanted. Bill in service had me out in about 35 mins. Service tech was Riley.
Great Service - snowqueen
Very helpful at taking care of my questions and promptly diagnosing my vehicle. Thrilled with my experience. Everyone was so friendly, even the other customers in the lounge.
Telephone Solicitation Abuse - LAWRENCE ACTON
Rizza Buick, Tinley Park, Il called excessively as my lease was coming up they started at 9 mos left in my lease. To make matters worse after turning in my leased Verano I received no less than 6 calls to turn in the car I already turned in. I asked them not to call me on all of these calls,. After the 4th call I called the sales manager and he confirmed I would not be called. 2 Hours later I received a call from another sales person to turn in my car. It gets worse, I filed a complaint with Buick Corporate Office, and received an e-mail verification from the dealership General Manger that I would not be called and within a week of this confirmation I got another call about turning in my leased vehicle that I already turned in.. These guys are in a class with the worst spammers and are diluting the Buick brand to "sleazy". I find it unconscionable that the sales people do not perform their due diligence on prospective buyers and continue this absurd and abusive behavior.. These nuisance and unwanted calls went on and never an apology. . I truly question their procedures and service standards and would never use Rizza Buick again. They certainly don't have a service recovery strategy in their playbook.
BUYER BEWARE, sleazy sales organization. I recommend to any potential buyer who considers this dealership, be prepared for an unprofessional and unwanted obnoxious phone solicitation by Rizza Buick of Tinley Park , Find another dealership if not another manufacturer as I understand these call manifests are provided by GM, GM Financial and On-Star.
A very enjoyable experience, Exceptional customer service. - Rev
Mr. Maday, and the business manager Ms Trina Christensen made my experience here very memorable. Their professionalism and customer service, has to be the very benchmark of the automotive sales industry. Will highly recommend Arnie Bauer Buick GMC Cadillac based on my experience with them alone!
Fast and friendly service! - Andrea Harden
I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!!
best deal ever - Chicago Joe
I went to Harvard Chevrolet to see what kind of good deals were available for a 1500 series crew cab pickup. The staff was able to explain and find the best deals on 2015 models, but then we found out that leasing was not available as part of the deal.
I was discouraged, but not the Harvard team. Dan, Todd and Gregg worked together to make me a great offer on a 2016 GMC Sierra 1500 that had everything I wanted, and the right lease terms too. I drove away in a beautiful new truck and a big smile on my face.
Thanks again to Dan, Todd and Gregg. You guys and Harvard Chevrolet ROCK!
GREAT GROSSINGER AUTOPLEX - Cad.sell4321
James Mayo really goes that extra mile to help you get a great deal on your vehicle purchase.Very down to earth also.My day at dealer was actually fun.
bad company who abuses employees - cortezsavage
they allow management to physically abuse employees. they underpay employees and screw them on bonuses. the owners are wonderful but they don't see their management running the place into the ground.
Bait and switch at its finest - Jasmine E
Previously purchased a car from them and had a great experience. This time? Not so much. First, I called and was told upon running my information that I was APPROVED for $20k, no money down. Now, because I've had some bad experiences with car dealerships previously, I tried to confirm preapproval or APPROVAL?? I was told that I was approved. So I send in all my paperwork and verified whether it was confirmed. I was told it was. I get a phone call a few days later asking if I was able to send in the information prior to my appointment?? I ask what paperwork, since I had already sent everything in. Apparently, one person received it and a completely different person had no idea. I go in for my appointment, wait for 3 hours and I'm told my license was suspended. I leave and immediately get my license issue corrected, called back to advise them that it was done and rescheduled for the following saturday. Now, I'd asked that they verify all the necessary information prior to my new appointment as I didn't want to make an unnecessary trip again. For the next 3 days, instead of receiving calls as I had asked, I had to do all the work. Asked if my license was verified as being valid (which I, myself was able to do) I was first told no, they weren't able to reach anyone at the secretary of state's office.now I found that odd, since I was able to do so (despite long hold times).at this point I'm told no one had actually called because they were too busy, but assured me it would be done before my appointment. I had to continuously call to verify whether they had done this and kept being told it was busy, call volume was high, etc. Called the day before my appointment and one of the girls tells me that it was still showing as invalid through the automated system, I had to keep explaining that it needed to be through a live person as I had an issue with the automated system as well. Finally, another young lady says in the background "let her know I verified it. I was on hold for like 40 minutes" ok fine. So I ask, as I had continuously done during previous conversations if there was ANYTHING else needed before I make another trip. Once again, I'm told no, the bank has already given the approval, all I need to do is come in and sign my paperwork. So I leave work early saturday, and come in and wait for another 2 1/2 hours. I even stepped into Kevin's office once he was done with one customer to ask if they were waiting on anything? I'm told no, they're just busy.now in the meantime, they had asked a question on whether i had another checkstub as the ones that I had provided didn't show a full time employment status. I explain that I've been out a few days over the past few weeks as my mom was ill, but provided another pay stub anyway & my offer letter indicating my monthly pay. So, about 45 minutes before they close, Kevin sends one of his assistants in to tell me they need ANOTHER checkstub & they can't do anything for me at the moment. she then explains that hes TRYING to get me approved, but right now I need a $1k downpayment. how did we go from a no money down approval to a $1k downpayment once I'm there. So I tell her, this is the 2nd time I've come in after doing ALL the legwork & asking multiple times what else was needed. So I asked to speak directly with Kevin...so once he's done he comes in and I let him know I'm upset... I'm told "you can be as pissed as you want, we still need another checkstub" so at this point, I'm MORE upset because Kevin himself had told me that everything else was done, as of our last appointment. he tells me "well maybe I made a mistake but we need another checkstub" so I ask WHY didn't someone tell me, & I would've waited until I had gotten my newest check and waited until then to come in.Kevin: we need a full time checkstub.me:Ok,WHY did everyone tell me everything else was done if thats the case?Kevin: *slaps desk* we need a full time checkstub, bring me that and we can get it done.Me: ok, when I bring THAT in, it will just be another issue.Kevin: *slaps desk* I need a full time checkstub. now at this point, I'm upset because as opposed to addressing the errors that were clearly made, he decided to continue being condescending. Then tells me "you can lower your voice, or I'm NOT selling you a car" oh really? after YOU made the errors that caused me to be upset in the first place. So I continue asking, why wasn't I told this prior. At which point he tells me, he's done and he's not selling me a car. So I say FINE!!! I ended up speaking with the manager Morry, who listened to my concerns, however, I'm sure it ultimately fell on deaf ears because its one person and Kevin is part of his staff. He told me that he would wait until Kevin calms down and would see if he wants to do business then. I declined and asked how fairly I'd be treated at that point and I let him know I'm not going to beg anyone to take my business. 1 sale may not mean much, but word of poor customer service travels.
Biggest lemon ever - Carguy123
I purchased a used 2003 Monte Carlo from them in Early spring of 2016, beautiful car or so I thought. A week after I bought the car I get a check engine light for evaporate emissions small leak, no big deal easy fix. Three days later I'm driving down the road start hearing a wheel bearing going bad right front and then I get no trac and abs light, bad wheel speed sensor. So then it rains that same week and my sunroof is a waterfall and soaks my floor board every time it rains. So then last month early July I turn my wheel to the right and hear a load pop every there after and so I look under the car and I have a broken spring that popped out of the mount again right front side. On top of my now drivers door with a bad hinge that grabs the fender and the ever growing exhaust leak the pronounced itself 2 weeks after I bought the car. I will NEVER buy another car from them, sold me the biggest lemon ever. I understand you can expect some issues with buying a used car but it is apparent they never inspected this car. I bought a used Chevrolet from a Chevrolet deal expecting to get a little better used car for my money and I was wrong. They are a terrible deal and from what it looks like they flip all their cars as fast as possible and think nothing of the consumer. Please do not waste your time and hard earned money at this shifty dealer.
Ridicoulous - Alexandru
I would put negative, but i have to put at least 1 star. Anyway their service dept is obnoxious, the guy in there kept giving me attitude for only me asking questions, he would not want to even check anything, told me i should fix it myself once i knew so much, trust me i was as nice as a person can be, and didnt request anything. Now i scheduled a oil change on sat 12 30 cause it is a bit overdue and i need to drive far, guess what i go there and they cant take me cause they are busy xxx, now it sat afternoon i cant go anywhere else so i have to cancell all my plans. And even more gmc sent me review emails for me to fill up, i did put down everything, and noone even contacted me to ask why i am upset, i can understand the dealership being xxxxxxxx what abot gmc itself. Either way dont go there for your own good and even better dont get a gmc. I never write reviews but now it is too much.
Not truthful - Taylr
Was having the same issue with my car that was recalled and replaced the year prior where my car wouldn't randomly start and after having my car for two weeks and saying it started for them everyday and they couldn't find an issue on the day I went to get it the battery was dead and it had a flat tire. How did this happen if it was started up everyday? On top of that they charged me to not find any issues. I would never recommend this dealership for any kind of service, I was actually considering getting a new car but will not give this particular store my business. It's so obvious they parked my car and did nothing further to it and then charged me.
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