Wonderful car buying experience - lnowins
We live over 20 miles from this dealership - but we traveled that distance because our salesman, Victor Melendez, worked hard to find the exact car we wanted. We just bought the car yesterday - so far, we are thrilled!
Excellence in Purchasing Experience - susiekay1649
I am very pleased with my experience in purchasing a new Buick Envision yesterday from Chris Williamson at Marquardt of Barrington. This vehicle is my second buy from this dealer and I can say that Chris does an absolutely outstanding job. I wasn't planning on buying a new car this time around, was looking for a good late model used vehicle. Chris encouraged me to take a Mercedes-Benz SUV home for the weekend. Wasn't quite what I wanted, looked at the Envision and also brought that one home, tried it out for yet another weekend - and decided I couldn't live without it! The ability to drive the car over several days in different conditions made the purchase experience much less anxiety-ridden, lol! And I could be absolutely sure it was the car for me. I can't speak highly enough of Chris's friendliness, expertise, and pure honesty. He isn't your typical 'car salesman' at all, and I've known a bunch of them in my lifetime. You can buy with confidence from Chris, and from Marquardt. They are a Christian dealership, and they practice what they 'preach!'
Neil Duncan!! - agomez18
I recommend this place if you're ever serious about buying a car. I had a great experience at Rogers Auto Group. Everyone there made me feel welcome. The salesman who helped me was Neil Duncan. He was all about business. Not only that, he helped me love a car that i didn't ever think i was going to like. He knows his info. I'm looking forward on coming back next week and buying another vehicle with Neil Duncan and Rogers Auto Group.
Top Reviewed Specialists At This Dealership
Darlene - Anthony murphy
She was very helpful and went above and beyond to get me and my girlfriend into a vehicle. I give her a 10 out of 10 for customer service and for making my time there pleasent while getting a car.
Amazing experience with powerful results! - freedom2017
This experience was nothing short of miraculous! I didn't think I would qualify for ANYTHING they had. I left with a car beyond my wildest dreams. Absolutely the best experience I have ever had with a car dealership. Everyone was friendly, helpful, happy. It felt like a family I was being welcomed into! Thanks, Rik, Jeff and David for all your help and consideration! Don't go anywhere else , if you are looking for a vehicle. By far the BEST car buying experience I have ever had! I wish the rating scale here went much higher!
Sergio rocks! - lcobb717
Sergio was outstanding during my interaction with him. Before the process was completed, I felt as if I had known him for years! No pressure from anyone.
Sergio and JP got the financing approved in no time.
Now if you really want to feel like family, wait until you meet Zaya. Every company needs a man like this in their employ. A comic like none other but professional,
I must say I enjoyed my experience and will do business with them again.
Awesome job guys!
Great service with no preasure - Benjamin Miller
Joe and the rest of the team at Bill Kay Buick GMC were very knowledgeable, courteous and respectful. At no time did I feel pressured to buy the car. None of the usual "dealer" games were present here. It was a pleasant buying experience.
Great experience - cbl
Castle was the third dealer we visited to purchase our new car and we had a great experience. Our salesman, Brandon, was awesome and I would highly recommend! I would definitely recommend this dealership and will go back when we are ready to purchase our next car!
Great overall experience with our new purchase. - Jhurley87
The vehicle was priced well and there is no haggling when you buy from Darcy motors. We purchased a used 2014 Chrysler Town and County form there Morris, IL location. We received the best customer service when itcame down to this purchase. I would recommend anyone be to go and see Jeb or anyone else at Darcy. In the future of purchasing a vehicle new vehicle I will use Darcy motors again.
Truly a WOW experience - JK
So let me start by giving you some context... I called up a friend in the car business and asked him to give me his best price on a very specific vehicle. He game back with a figure of $530.00 per month. I asked him if this was the best price he could give me...He assured me that this indeed was the best price he could give me and the best price around so i figured this is how much the vehicle would cost. Keep in mind he works for another GMC dealer so we are comparing apples to apples. He stated that he was going to have to order the vehicle in from another dealer and that he would have locate it. I just had this feeling that i needed to shop the price just to make sure. I called 4 other GMC dealers and gave them the very same spiel. I gave them the specifics of the vehicle and stated that i was looking for a 39 month lease. I told them that i do not like to haggle so please give me your absolute best price. One dealer came in at 555 per month, another came back at 521...another at 509 and then the last one which is Fox Valley Buick GMC came back at a stunning $469.99. I said...No sir...Maybe there is a mistake. I gave him all the vehicle details again and he said...Yep 469.99 is our price. I was like..Wow...ok ill be in today to look at the numbers. His name was James...And he said, that's great...When you come in, please ask for Justin Mansk. He is our sales manager and he will work with you directly. I walked in to a very nice showroom and was immediately greeted by the receptionist. I stated that i was here to see Justin. Within seconds, he walked out and introduced himself. I explained to him that i was given a price over the phone of 469.99 and i was just waiting for him to say yes BUT...That didn't happen! He goes yes that is our price but i want to go over some numbers with you so that we can see if you qualify for any additional incentives. We started playing with some numbers and monthly price started dropping from the already low quote. I seriously thought that I was on a game show being filmed...I asked him how he could get the proce down so low from a price that my friend said was the best he could do. Justin took the time to go over the numbers with me including how things were calculated. Long story short, my friend called me back and was able to offer a lower price than that of Justin's offer. I told him what the offer was and he found a way to beat the offer of 439.99 and get it to me for 421.00. I am not going to tell you what vehicle it was due to privacy and the discretion of the dealer but i chose to work with Justin and Fox Valley Buick GMC because i asked him for his best price and he truly put his best foot forward..I wish my friend could have done the same thing. The experience did not stop there. The vehicle i wanted had to be ordered from another dealer. My friend called me and asked that i put a deposit down before he could order the vehicle. I asked Justin if he wanted to take my credit card for a deposit to order the vehicle...He looked at me and says " When you work with me, you are family and family does not do that. Your hand shake is enough assurance for me so i will not need a deposit from you". This truthfully has been the best experience i have ever had at a dealer. I was so impressed that i referred a family member to them the following day and he also bought the same vehicle. This dealership and the people that comprise it are absolutely top notch. They ARE willing to go the extra mile and truly build a relationship with you. Please go see them as i am positive you will have the same experience i did.
best deal ever - Chicago Joe
I went to Harvard Chevrolet to see what kind of good deals were available for a 1500 series crew cab pickup. The staff was able to explain and find the best deals on 2015 models, but then we found out that leasing was not available as part of the deal.
I was discouraged, but not the Harvard team. Dan, Todd and Gregg worked together to make me a great offer on a 2016 GMC Sierra 1500 that had everything I wanted, and the right lease terms too. I drove away in a beautiful new truck and a big smile on my face.
Thanks again to Dan, Todd and Gregg. You guys and Harvard Chevrolet ROCK!
Purchased a new Sierra - Williamson
I couldn't be happier with my decision of purchasing a new 2015 GMC Sierra form Hove Buick GMC. They are unlike other dealerships out there that want to go back and forth haggling with you! They shot me their best price up front and didn't mess around. I highly recommend this dealership if you are looking for a laid back, no pressure, friendly experience!
Had a wonderful experience here at Mike Haggerty Buick GMC - Trucklordmaster101
Great Customer service friendly staff layed back
Knowledgeable and very helpful salesman named Jeff Amacher would definitely recommend this dealership for anyone who loves GMC BUICK and wants a great deal amazing rebates
Positive Experience - Scott and Sheila Mann
My husband and I just had a horrible experience at Harbour GMC.. We walked into Paul Sur and we were treated with kindness and respect.. Charles was able to find us the exact truck we wanted and we were given a loaner car until are truck came in 2 weeks later . When we went to the dealership to pick up the truck Charles took the time to explain all the amazing things the vehicle could do . He also took the time to sync up all of our phones and explained that we could get free oil changes and regular maintenance for 2 years . . When we were leaving the dealership we were thanked for coming in by Charles., Jeff Hall the sales manager and Mike Sur the owner . We have never experienced that before with any new car we purchased .. We try to tell all the people we come in contact how great we were treated at Paul Sur compared to Harbour GMC in Portage.
This is a place to find your next car. - Sylvia Schneider
I can not say enough about the people at this dealership.... we were not mobbed as soon as we walked onto the lot... we took the time to look around before we decided to go inside...we were greeted by a young lady who called for a salesman to help us. We met Ray, and from there our adventure began. If i ever had to purchase another car, I would go back to this man in a heartbeat. He was fun, made the process very easy, and a real pleasure to work with.
From the men who bring you your car, to the young lady who walked us through the use of our new vehicle , to the finance department , we were met with smiles and a feeling of welcome.
This dealership has a top notch staff... kudos to you Ettleson Cadillac-Buick-GMC, Inc.!!!!
Great Service - snowqueen
Very helpful at taking care of my questions and promptly diagnosing my vehicle. Thrilled with my experience. Everyone was so friendly, even the other customers in the lounge.
Dishonest sales staff - Minivan1234
After paying in full for a vehicle, a 2016 Chrysler had a broken rear entertainment system, a faulty visor, and no power to he center council. The van had to be repaired by another dealer in he first week! To make things even worse, the Dealership said they would be sending the spare key by mail within a few weeks. It is now three months later and I have contacted the used car manager more times than I can count. At first the salesman was suddenly unavailable. Then I was informed he had been let go. The sales manager, Brian, said that it was my word against his concerning if the key would be provided. After I told him I was upset they did not stand behind their sales staff he told me to buy the key and he would pay me back. I got a quote of about 300 dollars from another dealership and he said it was too much. Then he said he would order it. Each time I call for progress on this issue He tells me he is " working on it" and changes his story. The do not offer the key and fob with programming at Haggerity.They are disrespectful and will not get my business or the business of anyone I know.
Quick and Painless!! - LindaLarry13
I bought a car from Steve, he was the best salesman I ever dealt with. And his boss Mr. Casino should be called the Miracle man! He got me financed when everyone else said no. Please go see these two if you want a great experience!!
Great Service and Sales Crew - Golf Nut
I've dealt with with dealership for years and they are professional and knowledgeable. Never had a problem with any repairs. Only place I go!
Horrible Service Department - Scott G
What defines a good or bad car dealer?
Here is what defines Woody Buick -
Unresolved - 3 visits and 20 days at the dealer and the car is still not fixed!
Rude - What their service writers are to you when you bring your car back with the same problem.
Progress Updates – Not at Woody Buick! I would only get a call several days later letting me know the car was ready to be picked up.
Troubleshoot & Repair - Found the sensor with the problem and replaced it twice but it did not correct the problem. Instead of troubleshooting further to see if another module or an electrical problem could be causing the sensor to malfunction. They just gave the car back to me.
God – What Buick tech support thinks when they tell the service department “This is a normal operating condition” and all work stops on your car!
Qualified – Clearly their techs who worked on my car are not qualified. Found some extra screws in my cup holder that the tech forgot to put back in. Luckily I knew where the screws went and was able to reassemble the panel correctly. They are even unable to put the car back together correctly.
Customer Satisfaction – On a scale of 1 to 10, I give them a 1. Why a 1 and not a 0? They did give me a loaner….
Negative - My entire experience with Woody Buick has been nothing but negative. This has to be the most unprofessional dealer I have ever dealt with. If you want to avoid the headache and stress I have been put through. DO NOT TAKE YOUR CAR TO WOODY BUICK!!
Great - Kyle
Great car dealership, helpful, very informative. Negotiations were fair. I would recommend coming back in the future. David Brdar was extremely helpful, very calm laid back salesman who was not pushy at all.
Fast and friendly service! - Andrea Harden
I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!!
Professional and Honest - THOMAS OCONNELL
My wife and I purchased a 2017 GMC Terrain from Schaumburg Buick GMC and are very pleased with the experience. We aren't novices - between the two of us we've owned 62 vehicles either for personal use or in our construction business.
Salesman Aaron Lang and New Vehicle Manager Pat Stern treated us professionally and honestly and didn't try any of the traditional car sales tricks of 'let me check this price with my manager', 'the car you want was sold this afternoon', 'what would it take to close this deal today', etc. (We had been at Chevrolet dealership in Palatine immediately prior to visiting Schaumburg Buick GMC and had walked out after two hours after receiving this kind of old-school treatment.)
When it's time for another vehicle, we'll be sure to stop at Schaumburg Buick GMC.
Pleasant experience - Loyal GM buyer
I never give out a 5 but I feel a solid 4 is deserved. My salesman Lewis Frank was very pleasant to work with. I had numerous test drives with many different models.
Wasn't planning to buy AT ALL, but we did! - NYB
Had been thinking of perhaps replacing my ten year old minivan but could not decide what to get. Ultimately we thought for our purposes a Yukon XL was best choice, but decided to wait a year. Happened to notice Howard had a used Yukon XL Denali, so while we were on Grand for another reason, just stopped in to take a look. Long story short, Joe, great salesman, showed us everything on the vehicle, let us take it home for the night and we ended up buying. Just about everyone we encountered was friendly, polite and helpful. Service folks super nice, too. (And when I say we weren't planning to buy I mean it: I had just gotten an oil change, new tires and had a full tank of gas!)
bad company who abuses employees - cortezsavage
they allow management to physically abuse employees. they underpay employees and screw them on bonuses. the owners are wonderful but they don't see their management running the place into the ground.
Biggest lemon ever - Carguy123
I purchased a used 2003 Monte Carlo from them in Early spring of 2016, beautiful car or so I thought. A week after I bought the car I get a check engine light for evaporate emissions small leak, no big deal easy fix. Three days later I'm driving down the road start hearing a wheel bearing going bad right front and then I get no trac and abs light, bad wheel speed sensor. So then it rains that same week and my sunroof is a waterfall and soaks my floor board every time it rains. So then last month early July I turn my wheel to the right and hear a load pop every there after and so I look under the car and I have a broken spring that popped out of the mount again right front side. On top of my now drivers door with a bad hinge that grabs the fender and the ever growing exhaust leak the pronounced itself 2 weeks after I bought the car. I will NEVER buy another car from them, sold me the biggest lemon ever. I understand you can expect some issues with buying a used car but it is apparent they never inspected this car. I bought a used Chevrolet from a Chevrolet deal expecting to get a little better used car for my money and I was wrong. They are a terrible deal and from what it looks like they flip all their cars as fast as possible and think nothing of the consumer. Please do not waste your time and hard earned money at this shifty dealer.
Rogers Auto Group
Gary Lang Auto Group
Sales and Leasing Consultant
Anthony Buick GMC
Certified Sales Consultant
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