Can't Be More Better - Kai&Wen
We had a VERY comfortable experience with JD Olivares. He is VERY patient, professional and try all he can do to answer our questions. We would highly recommend him to our friends who are looking for a Honda vehicle.
Great Customer Service - Jaclyn Venegas
Jakub was very helpful and guided me through the entire process of leasing my vehicle. He was detail oriented and easy to understand. I appreciated his enthusiasm and working with him.
Happy Customer - cju483
It has been a year of leasing my car, and I forgot to mention about my old license plates that I had for few years in my trunk. So, yesterday, I went to get my oil change and to see Josh Tornabeni because I don't know how other salesmen are, but I totally trust Josh. He is precise with his work, always happy to see his old existing customers, and very friendly. Even though he is aware of my trust issue with car salesmen, Josh made me feel eased at mind. He literally had me follow him to see with my both eyes that the service dept was destroying those license plates. Josh is a great listener and always want his customers' to have a full satisfaction. Like I mention before, I don't know how other salesmen are, but I rather go through Josh for anything due to a fact that I trust him and made me feel welcome as usual. On top of that, the service desk and couple of other female staff are very friendly. And, I hope to see them as well for my next oil change. Once again, thanks Josh for handling that matter for me. You are too awesome, and you should be "employee of the year!"
Bad situation to AMAZING...thank you! - TML
Scott Heger turned a bad situation (auto accident...prior vehicle - Volvo S60 - repairable, but declared a total loss) into an amazing one! He listened...was patient, kind, genuine...and made our experience positive and memorable. It really doesn't matter where you shop for a vehicle, but I can absolutely vouch for (and give HIGH marks) to Honda and Volvo of Lisle...this is our third purchase from them...and I know it will not be our last. Thank you so much Scott and Honda of Lisle!
Very Accommodating - Love the popcorn
I have been using Schaumburg Honda for my service needs for years but never purchased a car through them. They were very accommodating and did everything possible to make sure I was happy. Mike Liz even came out to my home after I purchased to sync my garage door opener to the car.
Straight Foward - Erick A Ramos
The whole buying experience was good! The internet interaction was first rate and straight forward.
The technical person was very knowledgeable, friendly and patient about explaining the operation of the various system in the car. The person that sells extended warranties was a little too pushy but other than that it was a good buying experience.
I got a new used car - Tabbys
JP was great and provided the best customer service. This is not a creepy dealership. They are helping all people. Great job! Yes I will share with family and friends.
Great experience! - Goutham
I recently purchased a used car from Motor Werks. I was delighted by the professional attitude and pleasant demeanor of Motor Werks salesmen. Zach ensured that the entire sales process was smooth. Would definitely recommend Zach and Motorwerks.
- Happy Customer!!
Oil change - Wendy3
I was able to make a sane-day appointment for my oil change. In and out quickly and felt valued as a customer. I will continue to have my car serviced here.
very qualified personnel - merle p brown
Everyone I dealt with was professional, friendly and knew their job well. I have always been welcome to come back whenever I needed help, especially the navigation system. Anya is terrific, and so is your service manager Joel.
Very helpful. - Big 222
This dealership will work with you and help you to rebuild your credit. You can purchase a car on your own without a co-signer.
Painless experience - Honda 2017 cr-v
I used Brillance because I wanted to use the Costco buying program. Rick did a great job of showing me the car that I had already made up my mind to buy. I did find the business person a bit pushy on the extended warranty to the point that I was questioning my decision to buy a Honda. Sounded like the car was going to break down immediately. I did purchase the paint protector and I wish they had not down the inside because it is now so slippery, I have a hard time holding onto the steering wheel. I will be scrubbing that down to try and get rid of that.
Excellent - Bert16
We had an excellent experience with Bert. He provided great pricing with no haggling and ample information on the car we were interested in with a very friendly demeanor.
Dave is a straight shooter - Andy G
Dave always treats us with respect and regard. We always do our research before shopping and Dave has never tried to buffalo us into anything which is refreshing. I hate dealer add-ons and rust proofing again no issues or pressure. Once you decide on vehicle and price you should enjoy the purchase without regret or remorse and Dave makes it happen that way.
Service Recall November, 2016 - Jerry D
From beginning to end this was a great experience. Aaron was terrific, every staff member that I came in contact with was friendly and helpful, genuinely concerned.
Sales manager - Sfalduto
Great buying experience! Very impressed with dealership! Really enjoy my now Honda. Rene the sales manager was great to work with I will buy my next Honda at Bosak Michigan City.
Completely Satisfied - marine4life
We just purchased our 5th. car from Continental Honda with Terry Scudieri. He was a excellent salesperson with all our cars and it felt like we were part of the Continental Honda family with the treatment with all the people there.
Excellent Service - M. Jerge
A great service department. Our family has purchased several vehicles from this dealership and we have never been disappointed by their service department. Shawn and everyone in the service department always provide excellent customer service.
Best Customer Experience Leasing a vehicle-Michael Pompilio - jihbe76
We visited McGrath along with various other dealerships in the early stages of our research for a new vehicle. Initially, we had reservations on whether a minivan or an SUV was the right choice for our family considering the size of the vehicle coming from a compact SUV. Additionally, we were considering buying versus leasing. We entered the showroom, which by the way, was well maintained and inviting. After a few minutes to settle in and survey the various floor models, Michael Pompilio gently approached us and offered refreshments (water, coffee,… spa treatment…jk) and immediately put us at ease through casual conversation that did not feel contrived but instead had a certain familiarity as if we were meeting with an old friends for brunch. When the topic shifted to the intent of our visit, Michael demonstrated a subject-matter expertise and provided an objective perspective on the pros and cons of the minivan versus the SUV, the various trim levels, as well as for buying versus leasing. Michael answered all of our inquiries with an effortless candor and provided us with ample pamphlets with footnotes from our discussion, which clarified the various trims levels that greatly equipped us with clear and concise information to actualize our needs in a pragmatic manner. Sticking to our plan to conduct further research, we made an unpressured departure. Subsequently, we reflected on our experience and expressed like-minded opinions regarding how Michael broke the mold from the typical commission-based salesperson. Being a military veteran, I was extremely impressed by Michael’s outstanding work ethic. My wife, being in the service industry, commented on Michael’s professionalism and empathetic approach. We agreed that his disposition was both gratifying and refreshing, which made a lasting impression on us. The remainder of the day, we visited several other dealerships and found comparable vehicles that also met our needs This factor left us faced with a challenging decision, which narrowed our scope to the Honda Odyssey and another competitor’s minivan. However, we easily observed the contrasts between the salespersons that were void of Michael’s appealing qualities. Some time passed and all the while, the various dealerships that we visited emailed us with current offers to earn our business. However, Michael’s emails didn’t seem generic. They felt like a well-thought out narrative that seemed more like an invite to a party with us being the guests of honor instead of a squeaky wheel trying to get the oil like the others. It was Michael’s contribution that literally steered us back to McGrath as if we were dowsing for water. During our final visit, Michael’s disposition remained consistent with our previous experience and we completed the deal. We happily exited the lot in a new Honda Odyssey with that fantastic new car smell and have not had any buyer’s remorse that comes with the purchase/lease of a vehicle. Overall, Michael seemed to genuinely take pride in expending his energy towards the care of the customer by accommodating our needs in every way and, as a result, gained our business, which in turn, met the need of the dealership.
Good information, pleased with result. - nmvb
Tony Chammas was our sales person. Quite knowledgeable and patient while we made our decision. Did not pressure us, and we are pleased with our new H-RV.
Great dealership! Great Employees! - Briannaf
I gave this dealership a 5 star rating. I bought a 2005 mini cooper from the dealership and the car salesman was great to work with! I couldn't take the car home the day that I wanted to because they were closing and I needed to get approved for a loan, so they gave me a Starbucks gift card to brighten my mood! I got to take the car home the next day. All around great people to work with, great dealership!
Worst customer service! I was lied to! - Amc214
I went to Team Honda expecting to look at a car that I had called about earlier that day. I had an appointment with Stephen Whaley at 6 o'clock. When we got there at 6 we were told that Steven had left an hour earlier. After about a half an hour someone else came to assist us and told us that he was going to look for the keys. After about 20 minutes of waiting we try to figure out what is going on and were told that they have to get the manager to find the keys. Another 20 minutes goes by and then we're told that the car we had made an appointment to look at was not even there because it was supposedly being detailed. We comfronted the manager about it who was extremely rude and after arguing with him he told us that they would give us a really good deal on another used car. We looked at a Honda Civic which was $3,000 more at the dealership then it was online & weren't impressed. We waiting another 30 minutes for someone to come tell us that they would only take $200 off of the price & they would not finance it. Everyone at this dealership is extremely rude and unprofessional. Won't ever go there again.
One and Done - Bill0711
I purchased a new Accord in May 2016. The sales experience was fine with little problem. On December 27, I brought my car in for it' first service. I received a service date and time confirmation by email. The confirmation listed the recommended service including an oil change, tire rotation and fluid check with an estimated cost of $29.95. When I arrived, I was informed that the service would cost $79.95 and that the tire rotation alone cost $39.95. I questioned the quoted "estimated" cost stated in my service confirmation. The sales manager kept asking me for a coupon. I did not have a coupon but I did have the confirmation. After much wrangling, the manager honored the "estimated" cost from my email. I was told that the service would take around 90 minutes. I provided my cell number and asked that I be called when the service was completed. I never received a call and returned some time later to get my car. While driving home, the tire pressure sensors turned on indicating possible low tire pressure. I turned around to return to Planet Honda. On the way, I pulled over and checked the sensor settings and found that the settings were never recalibrate after the tire rotation. Luckily, I knew how to reset the calibration settings.
To make a long story short, I would not advise any Honda owner to use the service department at Planet Honda. They utilize deceitful pricing tactics and are negligent in completing work in a satisfactory manner.
Just another face in the crowd - richard robbins
After speaking to to a rep from the dealership twice we made the 50 mile drive to check out a 2015 Nissan Murano. It seemed like a great price and had very low miles. We we arrived there were so many cars for sale that there was no place for us to park.
After finally just parking in an isle we went inside and it took 10 minutes for us to be assisted.
The car was filthy and had no gas in it. The salesman was clueless when asked details about the car. It just appeared to me that they made no effort to get the car ready for us. If they don't care before the sale why would I think they would care AFTER the sale!
Bemis Review - Delgro
They always do a good job. This was an oil change only. On other visits they found points needing attention that I did not know about.
Satisfied buyer - HZ 1720
Had a great experience with our salesman Harvey. Works Hard and aims to please. Gave us a very fair price for our new CRV, and a very good price for the trade-in as well.
The review says it all. - Joe the Plumber
I have been online shopping for quite some time. McGrath City Honda popped up with some seemingly stellar deals. Because I am two states away I wanted to research this dealer for reviews. I am saddened to see that the majority of others have had a very bad experience. Because of this I am not going to persue this vehicle that I have been searching for, for what seems like forever. Buying a new car at a dealer is a mediocre experience at best even at a great dealer. This sucks. It really shouldn't be this hard.
Grossinger Not doing Ethical and fair business - Honda Lover
Try to attract customers by advertising wrong price. Disagree in visits by saying price given was wrong. Beware! Don't waste your time by visiting this dealer.
Sales and Leasing Consultant
Honda Superstore of Lisle
Valley Honda Naperville/Aurora