Best car buying experience ever for me! - BillZ
Thank you Andy! I know the car we picked out, was not a real expensive new car, but Andy treated us like we were buying the most expensive car on the lot. The experience was the easiest, and friendliest time I ever had at a car dealership. If we ever get another car, or if any of our friends do, they will be coming to this Honda dealership, and speaking with Andy. Cheers!
Fast and easy- no games or surprises - JS2017
Quick and easy process to purchase my new vehicle. No games or added costs. Clear explanation on warranty options with no pressure. Full explanation on all car features. Ryan was great.
Great experience. - Jeffrey Adams
We made an appointment to see a few crs and got there early. We welcomed right away and offered something to drink while waiting for our salesman. Gerry Pastore is the best. There is no pressure and he actually cares about helping his customers.
Wonderful experience purchasing first car - bande718
My husband and I went here to test drive a new 2017 CRV as part of our car search. We didn't expect to purchase a vehicle on our first visit, and Austin and the sales staff was very understanding and didn't push us too much. We had such a great experience with Austin, who knew the car well and is a Honda owner himself, that we decided to return once we were ready with a price point. We came back with a price that was low, and the dealership explained their pricing to us. We received a very fair price on our new CRV and I could not be happier in my brand new car. Give them a try, and ask for Austin!
Great Experience - Prabhanjan Kumar Routhu
This is my first purchase experience. John Irvine handled the sale. He is a great guy with lot of patience and answered all my queries. I have got a great deal on Honda CRV. Highly recommend.
Amazing thanks to Kurt Kim - kato
If I didn't happen to speak to Kurt Kim I wouldn't buy my my new Honda there.....he was nice, friendly, always happy and very informative!
BEST CAR BUYING EXPERIENCE EVER! - kfunk
I left with my DREAM CAR! This dealership is the absolute BEST! I cannot thank the employees of Napleton Honda enough! I was treated with respect the entire time, beyond friendly staff! I have never been so happy leaving a dealership before! I would recommend them to ANYONE who wants to buy a new or pre owned Honda/other make! They truly take pride in ALL they do from the time you walk in to the time you leave with keys in your hand. I cannot wait to continue to do business with them!
HUGE THANK YOU TO- TONY C, JOHNNY S, STEVE I, STEVE D, AND TONY M! You made what I thought was NEAR impossible, POSSIBLE! Thank you!!!!!!!!!!!!!!!!!!!!
Loved my car buying experience with Shawn - Lbrilando
Shawn helped make my Honda car buying experience relaxing and enjoyable. Always felt at ease and that he was doing his best to serve my best interest. He really cares about you as a person, has a great sense of humor and listens to you. You won't be disappointed if you have Shawn help you with your next car purchase.
Efficient Fluid Service - gfs13
I was promptly scheduled for an oil change and transmission fluid replacement. The service representative thoroughly explained the cost and time it would take for the service. I addition she recognized from Pauly's records that my Honda Pilot needed an air bag recall service done. It was another good day of service from Pauly Honda.
Great - CourtneyH
Mohammad was great! He had excellent customer service skills! I would definitely recommend him to friends and family! I had a good experience st this dealership.
So easy - Jrud44
Walked into dealer thinking about purchasing. 20 minutes later deal was made. Gary was great and made the purchase so easy. It was painless. Price was great and will definitely be back for future car purchases. There was no haggle. I had a price in mind and it was met. Loving my new car. First new Honda in 14 years.
very qualified personnel - merle p brown
Everyone I dealt with was professional, friendly and knew their job well. I have always been welcome to come back whenever I needed help, especially the navigation system. Anya is terrific, and so is your service manager Joel.
Excellent - Bert16
We had an excellent experience with Bert. He provided great pricing with no haggling and ample information on the car we were interested in with a very friendly demeanor.
Dave is a straight shooter - Andy G
Dave always treats us with respect and regard. We always do our research before shopping and Dave has never tried to buffalo us into anything which is refreshing. I hate dealer add-ons and rust proofing again no issues or pressure. Once you decide on vehicle and price you should enjoy the purchase without regret or remorse and Dave makes it happen that way.
Service Recall November, 2016 - Jerry D
From beginning to end this was a great experience. Aaron was terrific, every staff member that I came in contact with was friendly and helpful, genuinely concerned.
Amazing experience - Kayla Goforth
I walked in wanting one specific vehicle and they were greeting me the moment I walked in the door and never tried to steer me in another direction like some dealerships do. They offered beverages multiple times while I waited for paperwork. They were super friendly and never kept me waiting too long. The vehicle I wanted needed a new windshield (snow plow and rocks don't mix) and something minor fixed and they were more than willing to accommodate and even gave me a rental while they fixed it. I buy cars like I buy shoes which is all the time and this was by far one of my best experiences.
Flawless purchase experience! - joenforcer
I had never purchased a new car before, so I wasn't sure how to navigate the landscape or what to expect. Frank is a no-nonsense, no-BS salesman who gave everything to me straight. I didn't have to deal with any aggressive upselling for things I didn't want or endless back-and-forth negotiation that I had other dealerships to try to get the best price. Frank and Continental turned out to be the best deal and the least stressful experience for me, and I ended up buying from them.
Even though I live out-of-state, I would come right back to Continental Honda for my next Honda purchase!
Excellent Service - M. Jerge
A great service department. Our family has purchased several vehicles from this dealership and we have never been disappointed by their service department. Shawn and everyone in the service department always provide excellent customer service.
Best Customer Experience Leasing a vehicle-Michael Pompilio - jihbe76
We visited McGrath along with various other dealerships in the early stages of our research for a new vehicle. Initially, we had reservations on whether a minivan or an SUV was the right choice for our family considering the size of the vehicle coming from a compact SUV. Additionally, we were considering buying versus leasing. We entered the showroom, which by the way, was well maintained and inviting. After a few minutes to settle in and survey the various floor models, Michael Pompilio gently approached us and offered refreshments (water, coffee,… spa treatment…jk) and immediately put us at ease through casual conversation that did not feel contrived but instead had a certain familiarity as if we were meeting with an old friends for brunch. When the topic shifted to the intent of our visit, Michael demonstrated a subject-matter expertise and provided an objective perspective on the pros and cons of the minivan versus the SUV, the various trim levels, as well as for buying versus leasing. Michael answered all of our inquiries with an effortless candor and provided us with ample pamphlets with footnotes from our discussion, which clarified the various trims levels that greatly equipped us with clear and concise information to actualize our needs in a pragmatic manner. Sticking to our plan to conduct further research, we made an unpressured departure. Subsequently, we reflected on our experience and expressed like-minded opinions regarding how Michael broke the mold from the typical commission-based salesperson. Being a military veteran, I was extremely impressed by Michael’s outstanding work ethic. My wife, being in the service industry, commented on Michael’s professionalism and empathetic approach. We agreed that his disposition was both gratifying and refreshing, which made a lasting impression on us. The remainder of the day, we visited several other dealerships and found comparable vehicles that also met our needs This factor left us faced with a challenging decision, which narrowed our scope to the Honda Odyssey and another competitor’s minivan. However, we easily observed the contrasts between the salespersons that were void of Michael’s appealing qualities. Some time passed and all the while, the various dealerships that we visited emailed us with current offers to earn our business. However, Michael’s emails didn’t seem generic. They felt like a well-thought out narrative that seemed more like an invite to a party with us being the guests of honor instead of a squeaky wheel trying to get the oil like the others. It was Michael’s contribution that literally steered us back to McGrath as if we were dowsing for water. During our final visit, Michael’s disposition remained consistent with our previous experience and we completed the deal. We happily exited the lot in a new Honda Odyssey with that fantastic new car smell and have not had any buyer’s remorse that comes with the purchase/lease of a vehicle. Overall, Michael seemed to genuinely take pride in expending his energy towards the care of the customer by accommodating our needs in every way and, as a result, gained our business, which in turn, met the need of the dealership.
Talk is cheap - Referred Friend
I'm a Costco member that just bought a car for my Uncle there using Costco. They did a great job finding what he needed within his means. However, I called Tom Koss telling him I would like to buy another unit. He told me he can give me a great deal because of me getting my uncle there. This was just a line of xxxxxxxx.... I can get the same deal using Truecar. Do you homework. There is another Costco dealer in Crystal Lake called Brilliance Honda Of Crystal Lake. Try them, they won't tell you "I'll give you a better deal then 1% under invoice...another xxxxxxxx dealer...good luck people.
Service with a Smile! - Lisa VW
Anthony Juliano has excellent communication skills that helped make my car buying experience a breeze. He was easy to talk to which allowed for honest dialogue about what I was looking for in a new car. Second car I've purchased from McGrath Honda in Elgin. I would recommend this dealership, this salesman, and this service department to everyone. Ask for Anthony, you won't be disappointed!!
Worst customer service! I was lied to! - Amc214
I went to Team Honda expecting to look at a car that I had called about earlier that day. I had an appointment with Stephen Whaley at 6 o'clock. When we got there at 6 we were told that Steven had left an hour earlier. After about a half an hour someone else came to assist us and told us that he was going to look for the keys. After about 20 minutes of waiting we try to figure out what is going on and were told that they have to get the manager to find the keys. Another 20 minutes goes by and then we're told that the car we had made an appointment to look at was not even there because it was supposedly being detailed. We comfronted the manager about it who was extremely rude and after arguing with him he told us that they would give us a really good deal on another used car. We looked at a Honda Civic which was $3,000 more at the dealership then it was online & weren't impressed. We waiting another 30 minutes for someone to come tell us that they would only take $200 off of the price & they would not finance it. Everyone at this dealership is extremely rude and unprofessional. Won't ever go there again.
One and Done - Bill0711
I purchased a new Accord in May 2016. The sales experience was fine with little problem. On December 27, I brought my car in for it' first service. I received a service date and time confirmation by email. The confirmation listed the recommended service including an oil change, tire rotation and fluid check with an estimated cost of $29.95. When I arrived, I was informed that the service would cost $79.95 and that the tire rotation alone cost $39.95. I questioned the quoted "estimated" cost stated in my service confirmation. The sales manager kept asking me for a coupon. I did not have a coupon but I did have the confirmation. After much wrangling, the manager honored the "estimated" cost from my email. I was told that the service would take around 90 minutes. I provided my cell number and asked that I be called when the service was completed. I never received a call and returned some time later to get my car. While driving home, the tire pressure sensors turned on indicating possible low tire pressure. I turned around to return to Planet Honda. On the way, I pulled over and checked the sensor settings and found that the settings were never recalibrate after the tire rotation. Luckily, I knew how to reset the calibration settings.
To make a long story short, I would not advise any Honda owner to use the service department at Planet Honda. They utilize deceitful pricing tactics and are negligent in completing work in a satisfactory manner.
Top notch Service - Needed service
Adam in the Honda service department went above and beyond. He not only made sure I had a loaner car for the day but had it warmed up and waiting when I got there. The next day he had my vehicle warmed up and waiting for me as well. Wonderful people to work with and excellent service!!
Making appoinment Does not make any difference. - Lola
Service by appoinment. Makes no difference. Service is ver slow. And upon arrival. Nobody pays attencion. Must also wait. Just to check in. I will not buy from them again
Satisfied buyer - HZ 1720
Had a great experience with our salesman Harvey. Works Hard and aims to please. Gave us a very fair price for our new CRV, and a very good price for the trade-in as well.
Scammed in new car purchase - CarBuyer
Made the mistake of dealing with them without reading these ratings. Promised a car with VIN and price in multiple emails. Made the 90 minute drive, and two hours later the car did not exist, and suddenly the price changed, and I was expected to purchase $2,500 in add-ons. It was no deal, and then they ridiculed me for making the drive and not buying. Terrible experience. Good news is my local dealer matched the original promised price on the car I wanted and I was in and out in an hour.
Perfect and very nice people - jas
Nissan is very nice guy at finance very helpful and make it very easy and Ibrahima the sales man was very nice and not a pushy at all he give you the freedom you need with the car you like and on top of all Mr.Weinberg is the perfect man in this place and he always answer all your needs and he is so nice and understanding and helpful
Valley Honda Naperville/Aurora
Senior Sales Represetative
Sales and Leasing Consultant
Honda Superstore of Lisle