Excellent service and No pressure sales - Gardo99
Enjoyed the experience with sales and Mgmnt..
No High pressure sales. Offered snacks and refreshments.
Dealership was clean and had great accomodations.
Got a great car
A wonderful and and long experience it was my 1st - Tarasia
Isaiah Remijio Made my experience a wonderful 1. He Made me and my sister so comfortable with this sale this is my 1st 1 I've always just paid cash for a car he worked very diligently and very hard with us to make sure that we were happy and I appreciate the fact that he didn't wanna put me in something that he was uncomfortable with me driving being that I'm a single mom. Thanks Isaias 2 thumbs up to you....GREAT JOB
Second experience was much better and great deal!!! - Suzette J Glynn
After this dealership realized I wanted more on my deal they were willing to have more accessories added. So when I went there a week later they made me a better offer on the extra items. Andre Green and the owner Mr. Sutton went above and beyond to give me a better deal. I would recommend this place to anyone.
Amazing, wonderful experience - Mimi
It was my first time buying a car, and an amazing experience for me. I was so happy with the wonderful customer service there, my sales person was really awesome. I loved the way she took the time by searching for the right vehicle for me, and not only that but also worked hard to make sure it worked best for me and what I wanted. Also, the finance manager was very helpful and awesome too. I was really happy with the way he took the time to explain everything to me in detail, his honesty, and made sure I understood it all. My mother and I were really thankful for the time they both took, their kindness, care, and their hard work to make us happy. Definitely a wonderful experience and excellent customer service. I give you all ten stars, and will be spreading the news of my experience with everyone I know.
Top Reviewed Specialists At This Dealership
Great Experience - bob2525
Purchased a new Mazda CX-9 - Dennis Roak Jr was our salesperson and did a fantastic job! No pressure, answered all of our questions, had everything ready for us, and followed up after the sale. We drove 120 miles bypassing our local Mazda dealer for a much better experience. Great job Dennis!
Creme de la Creme - Dehmlow4
After buying my second car from Skip Warren and being assisted by Brandon Wiley, I am convinced Buss Ford has the nicest and most helpful sales team in McHenry County. Skip went out of his way 4 years ago to get a young college student with bad credit (me) into a nice car that was reliable and affordable. Today I'm happy to shake his hand as he hands me the keys to my 2016 Ford Focus. Thank you Skip, thank you Brandon and thank you Buss ford! You take the hassle out of buying cars and make your customers feel like family.
My first new car, best dealership experience I've ever had. - Analuz_alanis
I submitted a request for more information on a car and not four minutes later Jake called me up and helped figure out what I was looking for, he then scheduled an appointment with me at my convenience. I ended up going earlier than my appointment day and Jake took me right away. He was very helpful and eager to help me find my right choice. As a college student I was worried about price and loan applications but Jake was so wonderful, he gave me all the options I could choose from, let me test drive to see if my choice was a right fit for me and made my trade in and loan application process easy and painless. Jake was very professional and did not pressure me at all like I've had in the past with other dealers. We then went with Veronica who helped us with all the paperwork and needless to say she was wonderful as well, everything was quick, easy and she explained things so you knew what you were signing. Overall my experience was absolutely wonderful and I drove out in a brand new 2016 Ford Fiesta. I highly recommend this dealership and Jake!
Very pleasant and comfortable experience - cargal
Right from the start my online inquiry was answered. by Jacob Packley. I went to the dealership to see the 2012 Lincoln MKZ., travelling from Joliet. Jacob met with me, he was very nice and personable. We went for a test drive he was very knowledgeable about the features of the car. Later we talked numbers, I met Bob the sales manager, he also was very nice. Jacob, Bob and I hammered out a deal and had a pleasant time doing that--no stress !!!! We agreed to finalize the deal on Mon. 12/7/15 as this was Sat. 12/5/15 and was getting dark. I don't like driving at night. So, Monday it was very foggy, Jacob, out of the kindness of his heart offered to drive to Joliet to get me. I am 65yrs. old and had concerns about the weather. I thought his coming to get me was so kind and considerate. We finished the deal, saw Bob again, met Mike in financing, had a great experience @ Greenway Automotive--thanks GUYS !!!!!!! TERRI LOUTOS
routine service and Auto Butler - satisfied customer
Jamie and Pat are professional, attentive to their customers, and are definitely an asset to Libertyville Lincoln! I strongly recommend this dealership where the customer is #1.
Buying a new car - Bearsfan2012
Bought a new truck Eric wood was excellent handled the entire transaction with the upmost professionalism if you are in the market for a ford visit wickstrom ford
Excellent Customer Service - df
Dariusz greeted me and got my car serviced and cleaned quickly. Terry got to the bottom of a billing problem caused by a computer issue that had merged my account with my son's account. She quickly talked to the cashier department and Dariusz opened a new rewards account in my name. All done with smiles and patience in no time at all.
Exemplary Service Department.
Matt Price is the BEST!! - Black Pearl Transportation
Matt Price took care of all my needs and concern from start to finish with true courtesy. His knowledge of the product what I need was his primary priority and not seeking me a car. I'm a new limousine driver and he walk me through the process and has been there since to assist with whatever I need. I've a Chevrolet man all my life, but I wouldn't have problem buying a Ford or Lincoln if this is the customer service that come with it!
Wonderful car buying experience - previous GM buyers
All of the employees at Terrys take the time to show you all the vehicles that you may be interested in. We have recommended this dealership to friends and family.
Laurie very unsatisfied - Messed up dealership
I leased to Lincolns from Bob rohrman. MKX 2014 and one MKC 2015. I am under my lease miles and they are refusing to fix MKC the cost will be $350. This dealership has gone through lots of changes and none of them are for the better. Do not buy from here they screw you over at every turn and the people you will deal with originally will all be fired or leave because they cannot stay in the work in this environment buyer beware go elsewhere
Overall Satisfaction - petit
It has become a personal experience for me to bring in my car for Service. Rick at the service center is God sent adviser. I have enjoyed my car since I purchased it from this dealership (Napleton), and my service experience has been great. It seems when the service schedule approaches, I look forward to the experience. Thank you.
Great experience! - Porter007
I was shopping on cars.com and came across a beautiful used 2013 Ford-F150 at Napleton River Oaks Lincoln, decided to ask if it was available and Daisy was extremely helpful and knowledgeable. There was no haggle and she was straight to the point! Decided to go and test drive the truck and it was exactly what Daisy said it was going to be. Very honest people to do business with, everyone was very nice and my salesman answered all my questions. I would recommend this dealership to anyone who wants a great experience.
UNBELIEVABLE!!! - Bigz1965
My wife and I drove from Chicago to look at a pickup truck that had been on their lot for approximately 30 days and after the salesman reassured us that the pickup would be there because they are not a high-volume dealership and because they are off the beaten path we decided to go and check it out on a Saturday morning after test driving the vehicle we decided to put a small down payment on the truck and told the dealer we would have the rest of the money on Monday and they agreed after doing all the paperwork and running our credit once Monday morning came around we were pressured by the salesman and the sales manager as to when we would have all of the money to put down on the car when we told them we would have it by the end of the business day they said they could not hold the car that long and that there was a couple from Wisconsin that wanted to purchase the car they basically said if we did not have all of the money by lunchtime we could no longer buy the car so we decided to let them sell it to the couple from Wisconsin after they screwed us out of the pickup truck I will never recommend them and never buy a car from them again that is so unbelievably rude that they would do that to a customer that has already put money down and filled out the paperwork and got approved by the bank knowing that we were coming out there Monday early evening to purchase the car only to tell us that that wasn't good enough it's a horrible place to do business with and I can only hope that people that read this skip over all of the people that say that they're wonderful because it's not true looks like there's many more reviews that are negative about this place I would buy elsewhere
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
Glad we made the trip! - JTG
Jeremy was fantastic to work with. I feel he was honest, looked out for his customers and got us a good deal. Employees were friendly.
Cash took a month for title. promised a full week after sign - Katey
Could not test used Lincoln over 35-40 MPH. Rep was scared? Female driver..AnD petite us ' such a big car.' Not a welcoming or helping type of Dealership.
It may be old but it lacked mi imal professional basics and courtesy.
Bad experience. Took my top of the line maintenance contract with endless coverage..elsewhere.
Never came back no matter how many times I pass it in a month.
Shady Salesman - Jaded100miles
This salesman was shady, dishonest and completely un-trustworthy. I didn't trust him the moment I walked in the door. I found a Ford F-150 online and emailed the dealership that I was interested the same day. They responded quickly.
The next day, the website showed that the price of the truck had increased by $1,500. I replied to the email that I would not be driving over 100 miles to look at the truck as the price had increased.
A salesman called me and asked me what price I had seen online. He asked me to send him a screenshot and told me to come on up as they would honor the price. I let him know what day and what time I would be there.
When I got there, the truck was parked out front and there was another customer in the truck. The salesman that I had spoken to said "Well it's first come-first serve and I didn't know you were coming." I replied Yes- you did because I talked to you on Saturday. He then asked me if I was interested in any other vehicles on the lot and I said No. Then he told me that guy wasn't buying the truck and we could take a ride in it. During the test drive, he again told me they would honor the internet sales price. He also mentioned that he had me in his appointment book at 4:30 (just minutes earlier he didn't know I was coming?)
When we got back to the dealer, they took my trade in for a drive and he came back to tell me that they would NOT honor the price I saw online because it was a special sale.
I believe that he had already sold the truck to the other gentleman. He lied to me multiple times in our conversations and changed his story about the online price numerous times. What a waste of time. GO SOMEWHERE ELSE!!
Tried to buy a new model from this dealership and they... - greenchicago
Tried to buy a new model from this dealership and they could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I would bug them to find me a "dealer trade" in the area but it was never successful. They were also never able to give me any window (approximate) for delivery. My car was dying, but they would not give me a loaner so I would wait. I ultimately found a gently used demo at another dealership, and cancelled my order. As soon as I called to cancel, they offered me a loaner! Imagine that... I have since gone there for service, and so far it's been acceptable service-wise, but I wish Ford would more thoroughly test their software before releasing "upgrades" that just cause buggy behavior in their My Ford Touch system.
Somehow, the odometer on car we purchased was turned to... - P-dOff
Somehow, the odometer on car we purchased was turned to 30K miles.
Auto records show this car had 118K !!!!!! I think that's illegal, eh?
May pursue this with the authorities.
This place looks like it's out of business, but the location is the same.
Be careful of checking vehicle records before you lay your money down!
Fair Oaks Ford-Lincoln Inc
Lincoln Sales Mgr