best custermer service - casey123
i drove a great distance to deal with paul fedorchuk he sold me my first suv mkx i was very nervus about the transition he took his time with me and explained everything carefully also called me to see if i got home (exstream fog)
Best place ever!! - mpancek
I love this place, people are great help, they are willing to go the extra mile. They were will to work with me and my finances, get me into the car that I wanted right at the payment I wanted.
Second experience was good - Suzette J Glynn
After this dealership realized I wanted more on my deal they were willing to have more accessories added. So when I went there a week later they made me a better offer on the extra items.
Always a pleasure - ELBlack
My aunt suffered a brain injury in a car accident and needed to replace her totaled car quickly. She was very nervous about going alone and asked me to help her. Isaias was extremely patient with her and did a tremendous job explaining the process and answering her questions. I have purchased many vehicles here. Would definitely recommend Joe Rizza Ford. The level of professionalism can't be beat. All the staff was friendly and accommodating of us and my three small children, which made this experience all the more pleasant.
Perfect service and friendly service - Ehab85
I love the employees smiling and the follow up with me all the time . Great staff and great service. Thanks Gwendolyn Assaf for being so friendl. Very satisfied with all the services and I would like to have my new MKZ 2017 from this location.
Best of luck
Creme de la Creme - Dehmlow4
After buying my second car from Skip Warren and being assisted by Brandon Wiley, I am convinced Buss Ford has the nicest and most helpful sales team in McHenry County. Skip went out of his way 4 years ago to get a young college student with bad credit (me) into a nice car that was reliable and affordable. Today I'm happy to shake his hand as he hands me the keys to my 2016 Ford Focus. Thank you Skip, thank you Brandon and thank you Buss ford! You take the hassle out of buying cars and make your customers feel like family.
My first new car, best dealership experience I've ever had. - Analuz_alanis
I submitted a request for more information on a car and not four minutes later Jake called me up and helped figure out what I was looking for, he then scheduled an appointment with me at my convenience. I ended up going earlier than my appointment day and Jake took me right away. He was very helpful and eager to help me find my right choice. As a college student I was worried about price and loan applications but Jake was so wonderful, he gave me all the options I could choose from, let me test drive to see if my choice was a right fit for me and made my trade in and loan application process easy and painless. Jake was very professional and did not pressure me at all like I've had in the past with other dealers. We then went with Veronica who helped us with all the paperwork and needless to say she was wonderful as well, everything was quick, easy and she explained things so you knew what you were signing. Overall my experience was absolutely wonderful and I drove out in a brand new 2016 Ford Fiesta. I highly recommend this dealership and Jake!
Very pleasant and comfortable experience - cargal
Right from the start my online inquiry was answered. by Jacob Packley. I went to the dealership to see the 2012 Lincoln MKZ., travelling from Joliet. Jacob met with me, he was very nice and personable. We went for a test drive he was very knowledgeable about the features of the car. Later we talked numbers, I met Bob the sales manager, he also was very nice. Jacob, Bob and I hammered out a deal and had a pleasant time doing that--no stress !!!! We agreed to finalize the deal on Mon. 12/7/15 as this was Sat. 12/5/15 and was getting dark. I don't like driving at night. So, Monday it was very foggy, Jacob, out of the kindness of his heart offered to drive to Joliet to get me. I am 65yrs. old and had concerns about the weather. I thought his coming to get me was so kind and considerate. We finished the deal, saw Bob again, met Mike in financing, had a great experience @ Greenway Automotive--thanks GUYS !!!!!!! TERRI LOUTOS
A very enjoyable New Car Buying experience! - Cassandra
We were greeted warmly and professionally and not "hassled" in any way. Nicky made a sincere effort to find the exact car we were looking for!
Best Experience ever at a dealership - debm8
Best Experience ever at a dealership !!!!
I have bought over 20 cars in the past and this is the first time I was treated like they wanted my business not just my money !! LOVE my car !!
Amazing, wonderful experience - Mimi
It was my first time buying a car, and an amazing experience for me. I was so happy with the wonderful customer service there, my sales person was really awesome. I loved the way she took the time by searching for the right vehicle for me, and not only that but also worked hard to make sure it worked best for me and what I wanted. Also, the finance manager was very helpful and awesome too. I was really happy with the way he took the time to explain everything to me in detail, his honesty, and made sure I understood it all. My mother and I were really thankful for the time they both took, their kindness, care, and their hard work to make us happy. Definitely a wonderful experience and excellent customer service. I give you all ten stars, and will be spreading the news of my experience with everyone I know.
Highly recommended - alex_s92
I had a great experience here. I found the perfect jeep on their website. Lee was so helpful with the sale. There were a few little issues with the car but I felt super confident it was in good hands and I couldn't be happier. I sent my mom to Lee to buy her car shortly after I bought mine.
Great Experience! - Yado
He was really nice to us and understand the customer is important. He was easy to work with. He made a great deal for us. I do recommend him to any one. Thanks Again!
Wonderful car buying experience - previous GM buyers
All of the employees at Terrys take the time to show you all the vehicles that you may be interested in. We have recommended this dealership to friends and family.
Jeep Wrangler - Mijodero
I purchased a newer used vehicle from napleton auto with the assurance it was still under its factory warranty, that if any problems arise just take it to my nearest jeep dealership and all would be well, I wanted to get the ac looked at as it wasn't blowing cold so I took it to a local jeep dealership and they told me that because the jeep was from Canada there was no warranty for the vehicle because it was void, learning this I went back to napleton and was told all I had to do was register it here in the us as it was still registered in Canada. Simple enough, I did that, went back to the jeep dealership and was met with the same problem. So after that I called napleton, they said they would try to help figure something out and they would get back to me, after about a week I decided to call back and see what was going on, they said they were still working on it and would call me back, again no response after about another week, so I call back again and was told the only thing I would be offered was a 3rd party warranty that I would have to pay out of pocket for an additional 3000$, as they stated since it was their mistake they would discount me 500$. I was upset and didn't accept their offer but instead called and tried to speak to a manger, when I did he took down my information and said he would get back to and no surprise never did. In the end I purchased my own warranty not wanting to give anymore of my money to napleton auto, it's unbelievable that they ignored and wouldn't return my calls
Sold us a truck they had no title to - Terri31
Do not buy from this dealer, they sold a truck to us that they did not have the title to. After months of trying to get them to do something, we are stuck with a truck we cannot drive and they won't accept responsibility for it, they won't even give us a rental! Ours is not the only vehicle they do not have title to according to Tim the sales manager. We have filed a complaint and the State of Illinois will be investigating them.
Disappointing..... - Big Jim
I took my car in for its 35000 miles service and to have a remote starter fitted - two things disappointed me about the visit. Firstly, and least importantly when I bought the car from them they dramatically promised if I bought the car back to them to get it serviced, at each service it would get a car wash. I got it back just as filthy as i gave it them - which is really only disappointing because they made a promise and broke it. But secondly the car windshield washers had not worked for a few days when I took it in, frozen I thought. But they promised that they would thoroughly check the car out as part of the service. So I figured if there was anything wrong they would let me know - turns out just after the visit I discovered the washer fluid was empty, because the tubing in the hood had burst open in the cold. So does that mean the thorough inspection didn't include the washer fluid and system, or they just missed it?? Either way that is not encouraging from a supposed reputable ford dealer, you pay a little more to take your car to a dealer - but doing so i would expect a little more - and this visit just wasn't that....
Poor salesmanship - Jgoles
While waiting for service I talked to a salesman about buying a new/ used Lincoln.
Gave mike all the info and I never heard back from him,that was one month ago
It would be interesting if any manger contacts me
Shady Salesman - Jaded100miles
This salesman was shady, dishonest and completely un-trustworthy. I didn't trust him the moment I walked in the door. I found a Ford F-150 online and emailed the dealership that I was interested the same day. They responded quickly.
The next day, the website showed that the price of the truck had increased by $1,500. I replied to the email that I would not be driving over 100 miles to look at the truck as the price had increased.
A salesman called me and asked me what price I had seen online. He asked me to send him a screenshot and told me to come on up as they would honor the price. I let him know what day and what time I would be there.
When I got there, the truck was parked out front and there was another customer in the truck. The salesman that I had spoken to said "Well it's first come-first serve and I didn't know you were coming." I replied Yes- you did because I talked to you on Saturday. He then asked me if I was interested in any other vehicles on the lot and I said No. Then he told me that guy wasn't buying the truck and we could take a ride in it. During the test drive, he again told me they would honor the internet sales price. He also mentioned that he had me in his appointment book at 4:30 (just minutes earlier he didn't know I was coming?)
When we got back to the dealer, they took my trade in for a drive and he came back to tell me that they would NOT honor the price I saw online because it was a special sale.
I believe that he had already sold the truck to the other gentleman. He lied to me multiple times in our conversations and changed his story about the online price numerous times. What a waste of time. GO SOMEWHERE ELSE!!
Cash took a month for title. promised a full week after sign - Katey
Could not test used Lincoln over 35-40 MPH. Rep was scared? Female driver..AnD petite us ' such a big car.' Not a welcoming or helping type of Dealership.
It may be old but it lacked mi imal professional basics and courtesy.
Bad experience. Took my top of the line maintenance contract with endless coverage..elsewhere.
Never came back no matter how many times I pass it in a month.
Worst car-buying experience ever! - Doc
Buying a car shouldn't just be a hassle, afterall...it's an investment and your interaction with the dealership and salesman should be a personable experience.
I was never more disappointed, than my experience with this dealership and everyone encountered. First, I made an appointment to see a Lincoln. When I arrived at the time scheduled, I see the beautiful car on the lot, waiting for me...
Well...not really waiting for me as I approached the car and noticed it was being driven by the manager. A salesman comes out and I tell him about my appointment. This salesman was as dry as Texas dirt! No personality, it was a very hot day...he didn't even offer a bottle of water or drop of rain!
So someone takes the car in the back. I'm thinking they're going to prep it for show...not so. They bring the car to me, smoked in...ashes in the seats...smelling of food. Really? How professional, so you don't take my inquiry seriously?
Ok, I take a test drive and inspect the vehicle. Go in the dealership, the salesman doesn't say a word to me...he just starts creating paperwork. He gives me a low ball offer for my Jaguar and doesn't negotiate the price of his Lincoln...even after I mention some very noticeable flaws.
Talk about a waste of time!!! I can't imagine this place treats EVERY customer like they treated me? Even my guest noticed the rude treatment and suggested I not patronize this dealership.
I've been treated better at a fast food restaurant. So if I'm spending $30,000...treat me better than the price of buying a burger!!!!
As bad as I want this Lincoln, I refuse to be treated like I'm doing this place a favor...spending my hard-earned dollars with the "walking dead!" I wouldn't buy a windshield wiper here! All money is green, regardless of who holds/spends it!!!
The discrimination was very noticeable. Ugh!
I would mention names, but I can't...I wasn't even given a business card!!!
Require deposit on sight unseen car - J C
Made arrangements to look at and possibly buy a car. Had issues with not getting straight answers to some questions, but possibly got that straightened out the night before on a phone call. Later that evening they decided to say they needed a deposit on a sight unseen vehicle. Sent them a response to tell them they lost a sale. Remember that there are no regulation regarding deposits. Change your mind, or they change the terms, you are out your money.
Tried to buy a new model from this dealership and they... - greenchicago
Tried to buy a new model from this dealership and they could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I would bug them to find me a "dealer trade" in the area but it was never successful. They were also never able to give me any window (approximate) for delivery. My car was dying, but they would not give me a loaner so I would wait. I ultimately found a gently used demo at another dealership, and cancelled my order. As soon as I called to cancel, they offered me a loaner! Imagine that... I have since gone there for service, and so far it's been acceptable service-wise, but I wish Ford would more thoroughly test their software before releasing "upgrades" that just cause buggy behavior in their My Ford Touch system.
Somehow, the odometer on car we purchased was turned to... - P-dOff
Somehow, the odometer on car we purchased was turned to 30K miles.
Auto records show this car had 118K !!!!!! I think that's illegal, eh?
May pursue this with the authorities.
This place looks like it's out of business, but the location is the same.
Be careful of checking vehicle records before you lay your money down!
Fair Oaks Ford-Lincoln Inc
Lincoln Sales rep