Service Department Needs Improvement - amas0609
My service experiences at this dealership are so frustrating I am going to start driving 2 hours away for service from the closest competitor. My last visit was the worst so far and I will never step foot in the building again. I brought my QX60 in because an airbag light came on, before I even stepped foot out of my vehicle, Jack - the service advisor stopped to feel my tire tread and told me I am going to need tires on my 2015 QX60 that has 28,000 miles, I would expect a little longer life out of the tires on a brand new car but even if that is typical Jack should work on his soft skills if he wants to sell more tires. At least let me get out of the car before trying to get me to spend money during my warranty repair visit. After diagnosing my vehicle it is determined that I need an airbag module and it will take a day to come in, I coordinate with Jack to drop my vehicle off at the airport valet since they offer pickup service and I was heading out of town a few days later, I have a maintenance package that gives me a loaner vehicle but this prevented me tying up their loaner for this service. Jack said that is not a problem and we scheduled the service, the day after I left my vehicle at the airport valet Jack calls me to tell me that the airbag module which was supposed to take a day to come in is still not in and that they may need my car for longer than expected so he brought a loaner vehicle to the airport for me to have when I return from my trip. As great as this sounds it would have been a major inconvenience since the airport valet is $20 per day (he dropped the loaner off on a Friday and I was coming in late Monday night so it would have cost me at least $60 for 3 days maybe even 4 depending on how they charge for the valet). I would have made different arrangements had I known this prior to my trip. Jack had several days to let me know the airbag module was not in yet and I could have avoided this, a warranty repair should not cost a customer any money for parking so when I explained this to Jack he was out of options and talked over me and disrespectfully so much I became very frustrated and told him I would not like my vehicle serviced at his dealership and he hung up on me. The service manager tried contacting me to help after I texted the dealership to tell them to deliver my vehicle to my home but I am not willing to work with them as long as Jack is at the dealership. I had them bring my vehicle to my home and I arranged for transportation from the airport after my trip. I will be taking my vehicle to another dealership for all service going forward even if I have to drive 2 hours for the closest competing dealer. On top of everything they still have one of my keys, it was supposed to be delivered to me and I haven't heard from anyone at the dealership.
Poor service experience and complained told don't want busin - Seemyreview
I love my Infiniti!!! It's a 2006 M 35. I am very very very dissatisfied with the service that I received from Infiniti of Akron on my car. My car has only been serviced by an Infiniti dealer since the purchase. Infiniti of Akron has been servicing my car for a little over a year. I purchased tires from them and the tires are defective. I now have to pay 50% of what I paid for the tires originally with less than half of the usage on the tire. Infiniti of Akron told me that that was the best that they were going to do. And they didn't feel that they needed to be negotiating with me on services moving forward. I just want them to do the right thing. It not that I'm not willing to pay for the usage of the tires. I just want them to be fair. This dealership has alot of service issues and turnover of employees. I wish my old dealer in NC was in OHIO. They knew what customer service was all about. The General Manager told he didn't want to have these issues with me about service on my vehicle moving forward and maybe we shouldn't do business anymore. One complaint and this is their responses.. Do you think this is acceptable service? The old saying how good is this dealership starts when you have a problem. I am moving forward and going to find out what other action that I can take against this dealership. I love my Infiniti and have been happy with the car. Just do not take your vehicle to Infiniti of Akron for service I am a dissatisfied customer.
Deceptive - carfan160
Absolute worse experience ever. I called and gave them my offer on a new car. The salesman said he would work on it. Anyway calls me back next morning and records a message saying good news, we will accept the deal. Anyway I call back and he says he agrees with the terms and verbally repeats them. I agree, and then he asks for my social so he can run a credit check. I say I need the offer in writing before I can commit. He sends me the offer in writing, 4000 dollars above what we agreed. Did he take me for a complete fool? Outrageous, they should be ashamed. I am so glad I did not trust him and get a credit hit based on his talk. Always confirm everything in writing, but better, don't do business with them. They are the reason, car dealers still have the worst reputation overall.