Best Used Car Experience - Redstone409
Daniel Walker was a pleasure to work with when we purchased our certified pre-owned vehicle from Airport Infiniti. He was pleasant, knowledgeable, professional and excelled in handling our inquiries. We spoke with him about two vehicles we saw on the internet. He not only made arrangements for test drives, he took the initiative to recommend a few other vehicles he thought we might be interested in. As it turned out, we ended up buying one of the vehicles he recommended - it was just what we were looking for! Although financially it was a little more than we planned on spending, Daniel came up with some practical and creative solutions to fit our budget. He provided extraordinary service and we highly recommend him when purchasing a vehicle from Airport Infiniti!!
Scandalous - Disasterous experience
Worst experience ever iPad synthetic oil change prices for a standard oil change which they then left the oil cap off my car when I noticed my car smoking and lifted the hood the oil cap was off and there was engine oil spewed all over my engine. When I told them about it they said they would check the oil and clean my engine and also promised a detail of my choice either interior/exterior when I called to redeem that conveniently they have no record of it both mistakes were on them I will never buy a car from them again I will go out of my way to never have to deal with that dealership again I still will be calling the attorney general and the Better Business Bureau and I'm going to put my terrible experience all over every social media site available I will put warning ads on Craigslist and in all the free newspapers locally. DISGUSTED
Another disapointes prospective customer - steve
I drove over 2 hours to look at a car i had seen about 3 days prior and contacted to set up a test drive - that part went great.... but as i opened the car... the smell of a chain-smoker billowed out... fine - they said the car just arrived... and i can detail the stink out.. then after test drive - the high pressure sales commenced which i enjoy as haggling if fun if you don't need the car right then and now... i gave my offer and they said i'd need money down to at least go above the other offer on the table... so they were selling a car someone else already put money down on (is this even legal) i said no and if the car is available next week due to original purchaser has a change of mind then fine i'll come in with a check in hand... i contacted then 7 days later and they said the car was sold yesterday (but its still online) so i called to verify and sure enough the car is still available but someone just put money down for a hold. so i asked then - if someone pt money down on a car doesn't that show intention to purchase the vehicle and thus makes the vehicle unavailable for additional sales? i got a response that was brash and condescending. This dealer is by far the worst dealership i've ever been to... i've been to nearly 30 dealerships in 3 weeks looking at cars and have had nothing but a pleasurable experience till this group of road side charlatan. they also claimed that the car in question was sold for more than asking price - really someone actually said - well i see the car is being sold for 10,000 - let me give you more than that because i'm a good person and you obviously don't know how to price cars ... here is more then asking price. WHAT EVER infinity of beachwood ... such xxxxxxxx. This dealership has to be one of the seven levels of xxxx