Best Used Car Experience - Redstone409
Daniel Walker was a pleasure to work with when we purchased our certified pre-owned vehicle from Airport Infiniti. He was pleasant, knowledgeable, professional and excelled in handling our inquiries. We spoke with him about two vehicles we saw on the internet. He not only made arrangements for test drives, he took the initiative to recommend a few other vehicles he thought we might be interested in. As it turned out, we ended up buying one of the vehicles he recommended - it was just what we were looking for! Although financially it was a little more than we planned on spending, Daniel came up with some practical and creative solutions to fit our budget. He provided extraordinary service and we highly recommend him when purchasing a vehicle from Airport Infiniti!!
Poor service experience and complained told don't want busin - Seemyreview
I love my Infiniti!!! It's a 2006 M 35. I am very very very dissatisfied with the service that I received from Infiniti of Akron on my car. My car has only been serviced by an Infiniti dealer since the purchase. Infiniti of Akron has been servicing my car for a little over a year. I purchased tires from them and the tires are defective. I now have to pay 50% of what I paid for the tires originally with less than half of the usage on the tire. Infiniti of Akron told me that that was the best that they were going to do. And they didn't feel that they needed to be negotiating with me on services moving forward. I just want them to do the right thing. It not that I'm not willing to pay for the usage of the tires. I just want them to be fair. This dealership has alot of service issues and turnover of employees. I wish my old dealer in NC was in OHIO. They knew what customer service was all about. The General Manager told he didn't want to have these issues with me about service on my vehicle moving forward and maybe we shouldn't do business anymore. One complaint and this is their responses.. Do you think this is acceptable service? The old saying how good is this dealership starts when you have a problem. I am moving forward and going to find out what other action that I can take against this dealership. I love my Infiniti and have been happy with the car. Just do not take your vehicle to Infiniti of Akron for service I am a dissatisfied customer.
Deceptive - carfan160
Absolute worse experience ever. I called and gave them my offer on a new car. The salesman said he would work on it. Anyway calls me back next morning and records a message saying good news, we will accept the deal. Anyway I call back and he says he agrees with the terms and verbally repeats them. I agree, and then he asks for my social so he can run a credit check. I say I need the offer in writing before I can commit. He sends me the offer in writing, 4000 dollars above what we agreed. Did he take me for a complete fool? Outrageous, they should be ashamed. I am so glad I did not trust him and get a credit hit based on his talk. Always confirm everything in writing, but better, don't do business with them. They are the reason, car dealers still have the worst reputation overall.