Exceptional customer service - Pamela122
My 2012 rogue compressor on the air conditioner failed just out of warranty. Nissan consumer affairs group helped me pay for it because I was a loyal customer. Service department helped me work it out with them. Exceptional service people at Nissan North Olmsted!
Easy to deal wtih - keepon
Buying a car isn't one of my favorite things, but this is our fourth vehicle with Mark D and I-90 Nissan and he makes it so easy. We tell him what we are looking for and he gets us the cost. The cost he gives in actually the price you pay. No last minute extra charges. We take the car for a test drive or overnight, then we buy. Quick and efficient, plus Nissan is a great product.
Very smooth process - nurse678
Phil was an excellent salesperson, he listened to our preferences and directed us to the best deal for us.No pressure, just sound, knowledgeable facts and advice.
Top Reviewed Specialists At This Dealership
Excellent experience - pjaturner
Saw a lease deal online so I made an apt to test drive a pathfinder. The staff was very welcoming and super nice. I got the deal I wanted on the pathfinder and didn't have to argue or bicker one bit, made the experience great, so great that we decided to trade my wife's car in the same day for a new Rogue. The finance manager was also great to work with as well, awesome guy. A+ to Devin my sales guy and the entire staff at ken Ganley Nissan, I will refer anybody who asks my opinion
Friendly conscientious, and knowledgeable, that's Tim Powell - Gearhead
Went to Waikem Nissan to check out the Nissan Altima. Tim Powell greeted us and proved to be a great sales consultant to work with. He provided us with friendly, conscientious, and knowledgeable service. I would strongly recommend him to anyone considering buying a Nissan.
Service - Gaby40
I would like to say this place is AWESOME! I brought my car in for service. Everyone was completely nice. I will definitely keep coming back.
Over the moon with my new 2016 Rogue - Carrie
This dealer is WONDERFUL!!! This is my second car I have bought from Fred Martin and I love all of the employees. Helpful, answered all my question, took the time to get to know me and my needs for what kind of car to get. My salesman Clay was AWESOME!!! I can hardley wait to go back in a few yeatd and get another car from them.
Very Good Experience - sday625
Found a used car that I liked on the internet that was at this dealership. I sent an email asking about the car. Brad Kloetzly got back to me and we were able to schedule a test drive. Went there after work and Brad was there waiting for me. Brad took care of me from the first hand shake to the last hand shake. If you are looking to buy a new or used car from Ron Marhofer Nissan ask for Brad Kloetzly he will be able to take care of all your needs.
They did not honor the price i was texted by internet sales. - Asdf1234
I was given information about leasing a Nissan rogue including drive type and residual value. When I drove two hours to purchase this vehicle they told me they couldn't honor the price because it was wrong even after I showed them the text messages. It was a $1000 difference and they refused to make up the difference. Completely unprofessional. Don't waste your time dealing with these stereotypical car salesmen. They would tell you anything to get you there.
Easy .. great people .. great service !! - MKT
After purchasing and servicing at many different dealerships over the years, Mentor Nissan by far has the best service and sales staff. I would highly recommend Mentor Nissan!
technician gave customer false information - Renee Yates
I went into Nissan service center with 6 concerns about my 2009 Nissan versa. The worker took my husband and I outside to explain to us that it would be best if we discuss our concerns with our car with him before he takes our car inside the service center, because each one of our concerns on the list would cost us 99.99 to check. after looking over our concerns he took all things off the list that would cost money and said he would charge only 99.99 for the exam of the car. the next day he gave us a bill for 200.00 instead of the 99.99 he said it would cost and denied ever saying he told us any of this. Don't take your car to Nissan. I own three Nissan's at this time I recently purchased a 2016 Rouge, I will not purchase or lease another Nissan. They are liars and thieves.
RUDE STAFF - Kelsie
I was contacted by a woman from Ganley shortly after emailing them and scheduled a test drive. When I arrived at the dealership, I was informed that the woman did not work at that location and had not contacted them with regards to my interest in the car. Thankfully, I was helped by Sandy who was amazingly courteous and addressed me directly. Unfortunately, when I returned to finish the paperwork I was greeted by several other sales members, who were not interested in talking to me, and when I finally did get their attention they asked me who my parents were talking to about the car, and said "I was lucky to have them buying me a car". I am a 20 year old women and have worked my xxx off to save up for this car, and was really offended to be treated like an idiot child by these salesmen. To make matters worse the attitude other women seemed to be getting in the dealership was even more disrespectful and belittling. Thankfully, Sandy redeemed them when he once more arrived.
Basically, if you are young, a woman, or both expect to be treated like a child, insulted or ignored (unless you are lucky and get Sandy), regardless of your existing knowledge of cars. And watchout, because while ignoring you they like to throw a football around the show room.
Very helpful and friendly - jodid
I bought a new Nissan Rogue and love it. My salesman was great. He showed me all these new features on my Rogue and got my phone setup to work in vehicle. Thanks Guys.