Customer Service - ohbaby
Trevor is the best!! Always welcoming and remembers you and your car and keeps you posted on services that may be needed in the future
Excellent Service - Very pleased! - HJ4969
Excellent and friendly service. My only complaint is this survey - what's left to say after what I've already stated? Twenty, twenty one, 22, 23 25 - There's your 25 words.
great - vanderver,fran
Our experience at the dealership was a good one. We were given the chance to select the car we were interested in. I was not sure on what color we wanted and so we were showed several different ones until I could make a final choice. James showed us the different things the car could and could not do. It was a lot to take in at one time but James was very patients with up. This is our third Honda and was very pleased with our experience.
Top Reviewed Specialists At This Dealership
2017 Rogue - Kraft 1229
Love my car, Rose is the best, very helpful, friendly and gets the job done! Arrived at 9:30, driving home in my new car at 11:15!
Friendly conscientious, and knowledgeable, that's Tim Powell - Gearhead
Went to Waikem Nissan to check out the Nissan Altima. Tim Powell greeted us and proved to be a great sales consultant to work with. He provided us with friendly, conscientious, and knowledgeable service. I would strongly recommend him to anyone considering buying a Nissan.
5+ stars - mtdcieng
The crew at Airport Nissan ROCKS! Alec in sales got us the deal we were looking for on my wife's 2016 Jeep Renegade Trailhawk, Kim and Ryan in finance took care of business and Phil had a buyer for our 2007 Liberty trade-in before we left the dealership. Unheard of service, professionalism and respect for our time, 5+ stars!!!
Over the moon with my new 2016 Rogue - Carrie
This dealer is WONDERFUL!!! This is my second car I have bought from Fred Martin and I love all of the employees. Helpful, answered all my question, took the time to get to know me and my needs for what kind of car to get. My salesman Clay was AWESOME!!! I can hardley wait to go back in a few yeatd and get another car from them.
Very Good Experience - sday625
Found a used car that I liked on the internet that was at this dealership. I sent an email asking about the car. Brad Kloetzly got back to me and we were able to schedule a test drive. Went there after work and Brad was there waiting for me. Brad took care of me from the first hand shake to the last hand shake. If you are looking to buy a new or used car from Ron Marhofer Nissan ask for Brad Kloetzly he will be able to take care of all your needs.
technician gave customer false information - Renee Yates
I went into Nissan service center with 6 concerns about my 2009 Nissan versa. The worker took my husband and I outside to explain to us that it would be best if we discuss our concerns with our car with him before he takes our car inside the service center, because each one of our concerns on the list would cost us 99.99 to check. after looking over our concerns he took all things off the list that would cost money and said he would charge only 99.99 for the exam of the car. the next day he gave us a bill for 200.00 instead of the 99.99 he said it would cost and denied ever saying he told us any of this. Don't take your car to Nissan. I own three Nissan's at this time I recently purchased a 2016 Rouge, I will not purchase or lease another Nissan. They are liars and thieves.
They did not honor the price i was texted by internet sales. - Asdf1234
I was given information about leasing a Nissan rogue including drive type and residual value. When I drove two hours to purchase this vehicle they told me they couldn't honor the price because it was wrong even after I showed them the text messages. It was a $1000 difference and they refused to make up the difference. Completely unprofessional. Don't waste your time dealing with these stereotypical car salesmen. They would tell you anything to get you there.
Unorganized and Disfunctional - DemmingD
After purchasing my Nissan and 45 days later still no Title Memorandum for me to get my plates. No results after 15 phone calls. Never paid off my trade in in a timely fashion so I kept getting calls to be turned over to collections. Called the day before my plates expired (for the 15th time) and could not get anyone to help me. Do yourself a favor and don't waste your time here. Go to a reputable dealer that cares about people and customer service!!! Exceptional poor dealership.
RUDE STAFF - Kelsie
I was contacted by a woman from Ganley shortly after emailing them and scheduled a test drive. When I arrived at the dealership, I was informed that the woman did not work at that location and had not contacted them with regards to my interest in the car. Thankfully, I was helped by Sandy who was amazingly courteous and addressed me directly. Unfortunately, when I returned to finish the paperwork I was greeted by several other sales members, who were not interested in talking to me, and when I finally did get their attention they asked me who my parents were talking to about the car, and said "I was lucky to have them buying me a car". I am a 20 year old women and have worked my xxx off to save up for this car, and was really offended to be treated like an idiot child by these salesmen. To make matters worse the attitude other women seemed to be getting in the dealership was even more disrespectful and belittling. Thankfully, Sandy redeemed them when he once more arrived.
Basically, if you are young, a woman, or both expect to be treated like a child, insulted or ignored (unless you are lucky and get Sandy), regardless of your existing knowledge of cars. And watchout, because while ignoring you they like to throw a football around the show room.
One to one points - sirgwhiz
I bought a new 2013 Nissan Frontier under the VPP Program. On a previous purchase at a different dealer, the VPP program resulted in significant discounts on the extras that I purchased. With this dealer, they give me One-to-One points. When I tried to use these points, they were divided into Service Points vs Sales Points. None of them applied to anything I had already purchased. I need a new key and fob and only the Service points can be used. The Sales points can either be applied to new accessories or the purchase of another vehicle. I don't want any other accessories nor do I want to purchase another vehicle, so the $250 value of these points is just thrown away and I received no discount under the VPP Program. The dealer was misleading on this and will not transfer points from one category to another.
I called and wrote to Nisssan USA but all they could tell me is that this is a dealer managed program and they could not do anything about it.
IF i would do business with Nissan again, it will be with Bedford Nissan and certainly not Mentor Nissan.