Excellent - Kaki
I traded my Rogue in for a higher end model, my experience was excellent. Tried s couple different options and this time decided to lease
Fantastic customer service! - Jess
I came to this dealership bc of the great salesman Ernie Carrion! He always makes sure I'm happy and satisfied with my purchase. He really listens to what you want. He is the only salesman I will buy a car from!
Excellent experience - pjaturner
Saw a lease deal online so I made an apt to test drive a pathfinder. The staff was very welcoming and super nice. I got the deal I wanted on the pathfinder and didn't have to argue or bicker one bit, made the experience great, so great that we decided to trade my wife's car in the same day for a new Rogue. The finance manager was also great to work with as well, awesome guy. A+ to Devin my sales guy and the entire staff at ken Ganley Nissan, I will refer anybody who asks my opinion
My first service - Ronakp22
I had a fantastic experience at Airport Nissan. Being from out of state, I needed my car serviced as it was overdue for an oil change. I was able to quickly make an appointment and the whole experience was hassle free. The staff were all extremely kind, and the waiting area has numerous amenities while you wait. I would highly recommend this dealership to everyone. They have fantastic service specials as well!
Trucks at waikem - Papels29
I was thinking about trading my truck in for something else. Tate knew I was considering different options and sent me some pricing so I could weigh my options. When I'm ready to take the next step in the process I will be keeping waikem in mind.
Excellence - Cindy 51
Everyone was great. Taylor was very good at explaining all the details and going over all options.
Love the new Rogue and the color especially.!!!😊
Over the moon with my new 2016 Rogue - Carrie
This dealer is WONDERFUL!!! This is my second car I have bought from Fred Martin and I love all of the employees. Helpful, answered all my question, took the time to get to know me and my needs for what kind of car to get. My salesman Clay was AWESOME!!! I can hardley wait to go back in a few yeatd and get another car from them.
Finance manager and manager lacking in people skills. - DeMona Haddix
Went in to buy a car paying cash. I WAS a repeat customer... They tried to make me finance saying the listed price was $500 more because I didn't finance. Spent several hours in their dealership and they tried so many stunts to get me to finance a car ..it was like a 3 ring circus.Buyer paying cash beware!!!! The advertised price is NOT the price you will be paying!! Next stop..small claims court to get my $500 back.
Excellent sales and service - Aly1117
Thank you Airport Nissan of Cleveland for the best car buying experience ever. The process was quick and the staff was extremely friendly and professional. They truly made car buying a pleasurable experience, something most people don't really enjoy.
Shout out to their GM, Pat, and service manager, Dan, for not only making sure that I was well taken care of, but to introduce me to the team that will service my car in the future. They even offer FREE car washes when they service your car!!!!
I would highly recommend this dealership to my family and friends. I would also recommend servicing any car here...not only for the service, but for the car wash :)
Excellent - Sn3342oop
James is the man!! Very nice people customer satisfaction guarantee, fast, great work, polite, Energetic, takes care of you every time.... best service experience ever
Easy .. great people .. great service !! - MKT
After purchasing and servicing at many different dealerships over the years, Mentor Nissan by far has the best service and sales staff. I would highly recommend Mentor Nissan!
Shady car dealership - Leaser
There is a reason this dealership has a 2.3/5 star rating! Found a 2017 Nissan Rogue on line that had a retail of $30,185, but it had a line through it and shows a savings and a new reduced price of $26,217 but it too had a line through it with an icon below it that says "click here for your price". I clicked and naturally had to fill out all my personal information and waited for a sales person to call. They e-mailed, texted and called me. The e-mail said that "my" new price was $26,217. The same as the scratched out price on the internet. I replied to the e-mail with my concerns and she said to just com to the dealership and a manager will be happy to help me. I show up at the dealer and a guy comes out and I tell him why I am here and that I was assuming the price would be lower than the $26,217 which was scratched out. He said that the line through the price is the best price. I asked why did it have a line through it and an icon to click to get "my" price, he said that that line does not mean that is not the price, just means that IS the low price!!! I asked to speak to the Manager. He comes out and I go to their website and show him exactly what I was talking about. He said that the icon that says "click here for your price" is not supposed to be there. Really...I said that if it's not supposed to be there, why is it there? Why was it there 3 weeks ago when I look on your website, why was it there 2 weeks ago, and lastly, why will it still be there next week when I check? The bottom line is that there are two kinds of car dealerships, ones that are open and honest and ones that have to play games and do tricks to get you to buy a car. I have purchased more than 50 vehicles in my life and I will NEVER purchase a vehicle from a tricked up dealership. Buy here if you want gimmick, sales tricks and dishonest sales people! By the way, I sent a text to the girl who made the initial contact that I was very disappointed and was leaving the dealership...no reply!
Being ignored - Abutler
I worked with the Sales Manager Aaron Stancato via email until I had a deal worked out with him on a vehicle since I lived so far away from the dealership. I got there and Aaron just threw me to a young sales guy who had no idea or care in the world for his job. I test drive the vehicle and bought it. They were suppose to put new tires on my van but once I got home I noticed they were not new. I've been trying to call and email but no response. I'm so upset and regret every second I spent at this dealership. I wouldn't even give them one star but that's the lowest rating I could give. They are crappy to work with!