Pleasant,professional and quick - Ewa'saltima
I leased a fourth car from this dealership and all four times the seale people were very professional and very helpful with good knowledge about product they are selling.
Renew lease - Marianne Maverick
"Superman" Al Kent was very helpful in all aspects of helping me renew a lease. Everyone was friendly and helpful. Third car I've leased from this location. Have been very happy with my Nissan's.
2nd time around - jill knight
I wanted to stop & see what type of pre owned cars they had. We had a 97 Lincoln town car (which we bought at Whiteys) & I loved that car. Since we sold that car long ago I had been driving a 2002 Cadillac Deville. My husband & I had been talking about looking for a newer SUV type of car. We had looked at a few different ones & on the way home I pulled into MMG as it's now called to see what they had. Our sales person Hanna Nolan took her time & asked us what we were looking for, the purpose of a newer car, etc. They had 2 Lincoln MKX's on the lot, 1 black, 1 red both the same, although the red one was in use at that time. We test drove the black one. It rode good was nice inside & had all the bells & whistles. We made an appt to see the red one when it came back, black was not my car choice. Actually red wasn't either, since I have been driving a red Cadillac for 8 years. We drove it, liked it & bought it. Wasn't sure if they would take the Cadillac in on trade due to the age of it. Last time we looked at cars dealers wouldn't take anything over 7 years old. Hanna was very knowledgeable about all the bells & whistles & went over everything with us & hooked both our phones up too. Hanna has followed up with us to see how things were going & if we needed any help with anything else on the car. Yes it's been awhile since we have purchased a newer car, especially one with all the technology involved.
Top Reviewed Specialists At This Dealership
Customer Service is why I have returned - Chad Seymour
I have purchased several vehicles from Ganley Nissan in Medina. 5 years ago I traded my Nissan Altima in to purchase a Lexus ES. While the Lexus was a great car, and the service started off as great, I felt over the years that the service had begun to diminish.
In August I returned to Ganley Nissan and purchased a 2016 Altima. Every bit the performance of the Lexus. What brought me back to Nissan was their service programs. I'll site two specific examples.
1) I brought my wife's Rogue in for a new battery. No appointment, just stopped in. While there I stopped to talk with Terry Blascak, a new Sales Manager. Before our conversation ended, about 15-20 minutes the battery had been changed!
2) In August of 2016 I purchased a new Altima SL. It had a vibration in the consol. I took the car in to see about fixing the noise, and could not get the vibration to sound, even with me and the technician in the vehicle. I left disappointed the car had not been fixed. I returned about a month later for the same issue and again, the vibration could not be heard by the technician. I left once again disappointed. You may wonder where is the outstanding service here? Nick, in the service department recognized how disappointed I was, and called me the next day. He had researched my complaint and found a note from Nissan advising what to do if the vibration was reported.
Nick called me, set up a time, that day, and had the issue resolved within 20 minutes! Thank you Nick for taking the time to not stop at the first or second "log in the road"!
It is this outstanding customer service that has me back as a customer of Ganley Nissan!
Giving a good review to Our Sales Consultant, Derek Barto - Dianne B.
I just want to say how very patient, knowledgeable, and nice Derek was to my husband, son and myself!! He helped us get our 2016 Rogue!!! We love it!!! He was the nicest car sales consultant we have ever had!! He made the process so easy!!! His calls to check on us were very kind, although, I missed them many times!!! He would leave voicemails to make sure we were doing well with our new car!!! I wanted to do the online survey for him, but I was ill over New Years and the time to do it expired!!! I personally called Nissan Customer Affairs and told them just how great Derek is!!! I hope he gets recognized for all his hard work!!! He is an asset to your company, that is for sure!!!!! We purchased our SUV on Dec.20,2016!!! Thank you, Derek, we will recommend you, and Waikem to anyone who is looking for a nice car!!!!! Dianne Bohrer
Excellent Service Department - KarenS12
I would like to thank Joel and the excellent service team for their assistance. He identified an ongoing issue with my 2012 Rogue and resolved it quickly and efficiently when another dealer couldn't. I appreciate your honesty and commitment to customers. Karen S.
Over the moon with my new 2016 Rogue - Carrie
This dealer is WONDERFUL!!! This is my second car I have bought from Fred Martin and I love all of the employees. Helpful, answered all my question, took the time to get to know me and my needs for what kind of car to get. My salesman Clay was AWESOME!!! I can hardley wait to go back in a few yeatd and get another car from them.
technician gave customer false information - Renee Yates
I went into Nissan service center with 6 concerns about my 2009 Nissan versa. The worker took my husband and I outside to explain to us that it would be best if we discuss our concerns with our car with him before he takes our car inside the service center, because each one of our concerns on the list would cost us 99.99 to check. after looking over our concerns he took all things off the list that would cost money and said he would charge only 99.99 for the exam of the car. the next day he gave us a bill for 200.00 instead of the 99.99 he said it would cost and denied ever saying he told us any of this. Don't take your car to Nissan. I own three Nissan's at this time I recently purchased a 2016 Rouge, I will not purchase or lease another Nissan. They are liars and thieves.
Very Good Experience - sday625
Found a used car that I liked on the internet that was at this dealership. I sent an email asking about the car. Brad Kloetzly got back to me and we were able to schedule a test drive. Went there after work and Brad was there waiting for me. Brad took care of me from the first hand shake to the last hand shake. If you are looking to buy a new or used car from Ron Marhofer Nissan ask for Brad Kloetzly he will be able to take care of all your needs.
Very bad customer service experience. - Bob
Radio turns on automatically and it was not doing it earlier when I bought a new car. Dealership of Nissan of Streetsboro were not able to fix my car even after replacing a new radio. Don't take ownership of the issue. Not taking proper care of the customer.
They did not honor the price i was texted by internet sales. - Asdf1234
I was given information about leasing a Nissan rogue including drive type and residual value. When I drove two hours to purchase this vehicle they told me they couldn't honor the price because it was wrong even after I showed them the text messages. It was a $1000 difference and they refused to make up the difference. Completely unprofessional. Don't waste your time dealing with these stereotypical car salesmen. They would tell you anything to get you there.
One to one points - sirgwhiz
I bought a new 2013 Nissan Frontier under the VPP Program. On a previous purchase at a different dealer, the VPP program resulted in significant discounts on the extras that I purchased. With this dealer, they give me One-to-One points. When I tried to use these points, they were divided into Service Points vs Sales Points. None of them applied to anything I had already purchased. I need a new key and fob and only the Service points can be used. The Sales points can either be applied to new accessories or the purchase of another vehicle. I don't want any other accessories nor do I want to purchase another vehicle, so the $250 value of these points is just thrown away and I received no discount under the VPP Program. The dealer was misleading on this and will not transfer points from one category to another.
I called and wrote to Nisssan USA but all they could tell me is that this is a dealer managed program and they could not do anything about it.
IF i would do business with Nissan again, it will be with Bedford Nissan and certainly not Mentor Nissan.
RUDE STAFF - Kelsie
I was contacted by a woman from Ganley shortly after emailing them and scheduled a test drive. When I arrived at the dealership, I was informed that the woman did not work at that location and had not contacted them with regards to my interest in the car. Thankfully, I was helped by Sandy who was amazingly courteous and addressed me directly. Unfortunately, when I returned to finish the paperwork I was greeted by several other sales members, who were not interested in talking to me, and when I finally did get their attention they asked me who my parents were talking to about the car, and said "I was lucky to have them buying me a car". I am a 20 year old women and have worked my xxx off to save up for this car, and was really offended to be treated like an idiot child by these salesmen. To make matters worse the attitude other women seemed to be getting in the dealership was even more disrespectful and belittling. Thankfully, Sandy redeemed them when he once more arrived.
Basically, if you are young, a woman, or both expect to be treated like a child, insulted or ignored (unless you are lucky and get Sandy), regardless of your existing knowledge of cars. And watchout, because while ignoring you they like to throw a football around the show room.