First Class Act of Kindness and Customer Service - Buckeye2009
Let me preface by saying this is not a review of me buying a car at Jerrys Cadillac, rather I am writing this to highlight how Jerry's Cadillac went above and beyond to make my grandfather's 80th birthday special. My grandfather.....his name is also Jerry.... is a huge Cadillac enthusiast and has owned a number of Cadillacs over the past 20-30 years, so for his big 8-0 I wanted to get him something that appeals to his love of Cadillacs. I called up Jerry's Cadillac and explained that I was trying to put together a present for my grandfather with anything dealer branded (i.e. license plate frames, keychains etc.) to the receptionist Laura and she was so helpful putting together an awesome assortment of Jerrys branded merchandise which I was able to present to my grandfather. When I showed up to pick up the gift for my grandfather I was surprised to find out they did this for me free of charge even after I insisted I had all intention to pay for this over the phone.
This dealership is a class act in my opinion and went out of their way to make someones day special who they have never even met. Laura and team thank you for making my grandfathers 80th birthday special. I really would give this place 10 stars if I could and I can definitively say when I am ready for my next car I am coming here.
Easy and painless process - Dncowen
Very friendly staff, Oscar did a great job with helping me and my girlfriend through the sale and making sure we were comfortable and at ease the entire time.
Top Reviewed Specialists At This Dealership
New Car Sales Consultant
Pre-Owned Sales Consultant
From Service to Sales - rdemars
I have been in a number of times for Service and New or Used Vehicles, every time professional service and Salesman (Mario) Just got our 3rd New Vehicle always helpful no matter what I am there for. We will be back.
Oil change, Rotated Tires Tire pressure check and serviced. - Grady34
I called for a oil change and service appt early in the morning. I was told to come on in that Morning. After I arrived at the Classic Chev service dept with the vehicle, I was taken right on in and the job was finished in about one hour! I was very satisfied with the service I received! Thanks! Grady
fantastic - pat
Suzie Klement was especially nice, helpful and no pressure. Extremely patient with us with all our questions
about the Buick Verano we purchased. All other staff were exceedingly fantsstic
Very good service loved it - Tiffany
Very good experience great customer service satisfaction very good acknowledgement of there inventory and products. Sales manager went above and beyond to find what we were looking for and for the right price
Excellent - Deanna
As a first time new car buyer, I was not sure what to expect, but Christine made it painless. We were treated with respect and courtesy. It was a great experience!
Bought 5 vehicles over the years. All a great experience - Jacobsenrp
Over the last 5+ years, I have bought 5 vehicles from Southwest Buick GMC, for myself, wife and daughters. Always a great experience. They also give a straight up price, no stereo-typical dealership run around, and never any pressure. GMC and Buick products are high quality built, and very well designed. Also high marks for the service department. I cannot express enough gratitude for the professionalism mixed with a laid back atmosphere. Thank you Justin and Skyler!
Outstanding Experience - RAM1971
I had a great experience while dealing with Ricky Barnes and the rest of the GMC Sales team. As a repeat customer, I was treated with a level of attention and care as if this was my first time walking into the facility. My loyalty is more to the staff as they're committed to providing superior customer service.
Frustrated trying to get my title... - Auto
Bought a car off Autotrader. Paid cash by wire transfer and a cc deposit. Flew my mechanic to inspect. Dealer was very accommodating as they spent several hours allowing my guy to check out. Even lifted it on a rack and had one on their mechanics available for questions. Salesman told me he would send my guy back with title. He didn't. Two weeks later I have no title. Where I live I have 7 days to register or there is penalty. Total frustration with this dealer! Life doesn't have to be so difficult.
BEST car dealer ever! - jbmc62
They really are your family. Larry Wooten in sales is the absolute BEST and the service dept bar none is top notch. Russell and Mike in the Service Dept are the epitome of integrity! They will fight for you with the manufacturer on any warranty issues. They go out of their way to help.
Horrible service - RMM
DO NOT BUY A CAR/TRUCK HERE! I made the mistake of choosing this place to buy my first new truck and was highly disappointed with their customer service. From my dealings with Mike Durant, salesman Diego, finance guy Kevin, and even Amber Khan with my license plates I was repeatedly lied to. From top to bottom this place employs habitual liars. I drove 110 miles only to find out the truck was not the actual listed price on the internet, still agreed to purchase with little help from Diego my actual salesman. Once in financing Kevin got me to agree on a monthly payment then right as I go to sign my signature the price goes up not once but twice!! I should have walked out then but after 4 hours I wasn't coming home empty handed. They sent me home with no papers showing my finicall agreement so after 2 weeks of me calling 5 different times they sent me a scratched out piece of paper with numbers on it. Then after waiting 2 months I called to see if my plates were in since my paper plates were to expire in days, they said they had been sitting there with no thought on their end to call and notify me. I asked her to send them to my house then after 1 week they still had not shown up so I called again and she stated they were mailed the previous week. I finally get my plates after multiple calls only to find out they overnighted them after I called upset yesterday . So now I can honestly say this will be the LAST TIME I ever do business with or even recommend this place to anyone . Consider yourself warned!!!!
MAL ADVERTISING - brotherroger
MY CAR CAME WITH 24,000 2 YEAR SERVICE ON OIL CHANGE AND TIREE ROTATION. I BOUGHT THE CAR IN MAY 2015. ITS JAN 2017 WITH 20,000 MILES. I WENT IN FOR MY REGULAR OIL CHANGE AND THEY TOLD ME THE SERVICE HAD EXPIRED. THEY WERE BRING9NG ME IN EVERY 5000 MILES. THEY SAID I ONLY GET FOUR OIL CHANGES REGARDLESS. THATS NOT WHAT MY CONTRACT SAYS. EVEN THE SERVICE MANAGER WAS AGAINS ME. I ALSO BROUGHT THE CAR IN FOR AIR BAG RECALL. THEY WOULDN'T GIVE ME PAPER WORK THAT THE JOB WAS COMPLETED. THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED ANYWHERE.
This dealership went above and beyond for me. I had been... - jessica.smith.3591267
This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.
Great experience! Best customer service! - Boyd4
My husband and I found our car online then followed the posting to Classic in Carrollton. We were connected with Rodney and he took such great care of us! He was able to get us the car we wanted within the budget we had. He always treated us with respect and followed through with everything he said he would do to take care of us and getting us on the road with our car. We had to have our car in soon after buying to fix a part and Rodney made all the arrangements for us, gave me a great car to borrow, and communicated really well through the process. Rodney truly cares about his customers and works hard to meet their needs. Every person we worked with and encountered with Classic was a true class act!
They found a fuel delivery problem that 5 previous... - frankbagnall
They found a fuel delivery problem that 5 previous dealers failed to diagnose.Very thorough and took system completely apart until discovered small cracked plastic fitting. Greg in the service department, took the time to locate the problem and effect the repairs.Most other dealerships live and die by the diagnostic codes. "No codes then there shouldn't be a problem." We had a problem. Greg found and fixed it. In today's world, most dealership's techs. can't find their butts unless they have a code being thrown to help them find it.Kudos to Greg for going the extra mile and doing it the "old fashioned way."Frank BagnallTLC Marine Delivery, LLCcell: 469-576-9738
This is my first GMC purchase. I purchased my Terrain in... - aflammer
This is my first GMC purchase. I purchased my Terrain in Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle dealerships to be dismissed every time. This was so frustrating because the vehicle only had 8,000 mile on it. During Spring Break I decided since I would be in the Dallas area I would drop my Terrain off at Sewell GMC where I was approach by Justin Townsend. I voiced my concerns and addressed the knocking noise. Mr. Townsend reassured me he would figure out the problem. Mr. Townsend provided me with a loaner vehicle and always made sure I had everything I needed. I ended up taking Sewell GMC's loaner vehicle back to Amarillo while my Terrain was still being fixed. After a few days it was determined that my engine needed to be replaced in my Terrain. Mr. Townsend was more than willing to send his staff on an 8 hour drive to return my Terrain to me and then have his staff drive their loaner vehicle back to Dallas. I have nothing but outstanding things to say about Sewell GMC. The customer service Justin Townsend, Head Technician, and management provided me is truly unheard of. They were prompt, efficient, over the top accommodating and so willing and eager to make this a hassle free experience for me. After this experience I know with the utmost confidence I will continue to take my business to Sewell GMC; and recommend them to everyone I know.
The experience of buying a car from Jay Lane at Sewell... - pkp653
The experience of buying a car from Jay Lane at Sewell Gmc was a good one. I am now waiting for the delivery of my vehicle next Tuesday or Wednesday and I will finish this review.