Happy Customer - stacylynn58
Buying a new car has never been a pleasant experience, until I went to Jerry's Auto Group. I highly recommend, Charles Kincaid, he was professional, friendly and very helpful.
Excellent experience - Tony751
From the moment I emailed the dealer until the time I drove out in my new truck, I was treated with the highest courtesy and professionalism.
My salesman, Dave, was wonderful.
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Consultant
New Vehicle Sales
New Car Sales Consultant
AMAZING - Tate
Shawn - was awesome! He cared about what exactly we were shopping for in a truck and meet all needs;).
This is our second vehicle purchased at this dealership and with Shawn.... excellent customer service!!
No A/C - pugal
Coming home from Mo, had no AC, Sunday. Took the PU in Monday and they got me right in.. Appreciated it. The PU is only 1year and 4months old, A Hose was loose and lost Freon.
fantastic - pat
Suzie Klement was especially nice, helpful and no pressure. Extremely patient with us with all our questions
about the Buick Verano we purchased. All other staff were exceedingly fantsstic
Very good service loved it - Tiffany
Very good experience great customer service satisfaction very good acknowledgement of there inventory and products. Sales manager went above and beyond to find what we were looking for and for the right price
Bought 5 vehicles over the years. All a great experience - Jacobsenrp
Over the last 5+ years, I have bought 5 vehicles from Southwest Buick GMC, for myself, wife and daughters. Always a great experience. They also give a straight up price, no stereo-typical dealership run around, and never any pressure. GMC and Buick products are high quality built, and very well designed. Also high marks for the service department. I cannot express enough gratitude for the professionalism mixed with a laid back atmosphere. Thank you Justin and Skyler!
Great place to buy a vehicle. - DavidRol
Friendly and easy going dealership. I really enjoy dealing with Lynn Middleton. Everyone is very nice and helpful. Service department is awesome.
Vehicle selection on lot is very good.
I hate the car buying experience - not at McKinney Buick - happy camper
I have purchased a dozen cars in my lifetime. Most times I felt like I had to go down to a level just below the belly of a snake to get any sense of fairness. Even then I came away feeling angry and abused. They were fair and made the experience very nice. First time to buy a Buick but it won't be my last time to buy a car from McKinney Buick. Clarence was my sales guy and he is the reason I will come back.
Frustrated trying to get my title... - Auto
Bought a car off Autotrader. Paid cash by wire transfer and a cc deposit. Flew my mechanic to inspect. Dealer was very accommodating as they spent several hours allowing my guy to check out. Even lifted it on a rack and had one on their mechanics available for questions. Salesman told me he would send my guy back with title. He didn't. Two weeks later I have no title. Where I live I have 7 days to register or there is penalty. Total frustration with this dealer! Life doesn't have to be so difficult.
BEST car dealer ever! - jbmc62
They really are your family. Larry Wooten in sales is the absolute BEST and the service dept bar none is top notch. Russell and Mike in the Service Dept are the epitome of integrity! They will fight for you with the manufacturer on any warranty issues. They go out of their way to help.
Horrible service - RMM
DO NOT BUY A CAR/TRUCK HERE! I made the mistake of choosing this place to buy my first new truck and was highly disappointed with their customer service. From my dealings with Mike Durant, salesman Diego, finance guy Kevin, and even Amber Khan with my license plates I was repeatedly lied to. From top to bottom this place employs habitual liars. I drove 110 miles only to find out the truck was not the actual listed price on the internet, still agreed to purchase with little help from Diego my actual salesman. Once in financing Kevin got me to agree on a monthly payment then right as I go to sign my signature the price goes up not once but twice!! I should have walked out then but after 4 hours I wasn't coming home empty handed. They sent me home with no papers showing my finicall agreement so after 2 weeks of me calling 5 different times they sent me a scratched out piece of paper with numbers on it. Then after waiting 2 months I called to see if my plates were in since my paper plates were to expire in days, they said they had been sitting there with no thought on their end to call and notify me. I asked her to send them to my house then after 1 week they still had not shown up so I called again and she stated they were mailed the previous week. I finally get my plates after multiple calls only to find out they overnighted them after I called upset yesterday . So now I can honestly say this will be the LAST TIME I ever do business with or even recommend this place to anyone . Consider yourself warned!!!!
Do not get your vehicle inspection at this location!!! - sepbaby
They failed me on my inspection because of gas cap test. My car is only 6 years old with no wear or tear. I took my car to Jiffy Lube and it passed. I was told by the guys at your dealership that the only way my car would pass , I would have to buy a GM gas cap for $60 and $50 for installation. Seriously??? The nerve of these guys trying to scam a female.
got yelled at by the sales person for going home ... - jonathan maashio
made two visits in the same day to show the sales guy my interest in the truck,at the first visit gave all my info to get the app process started, he told me if i came back 6 hrs latter it would be in and out process and i told him if he needed any additional info he can call me on my cell.
the commute to the dealership took 45min one way (made that commute 4 times that day) upon arrival he indicated he was tied up so he couldnt work on it , he started scrambling to get the paper work going by the time it was all said and done he handed over my paper work to finance in the next building me and my co-worker sat at the lobby for 45min with no one in site arrived before 4pm decided to leave close to 6.This is what takes the cake he called me and yelled at me for going home.
This dealership went above and beyond for me. I had been... - jessica.smith.3591267
This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.
They found a fuel delivery problem that 5 previous... - frankbagnall
They found a fuel delivery problem that 5 previous dealers failed to diagnose.Very thorough and took system completely apart until discovered small cracked plastic fitting. Greg in the service department, took the time to locate the problem and effect the repairs.Most other dealerships live and die by the diagnostic codes. "No codes then there shouldn't be a problem." We had a problem. Greg found and fixed it. In today's world, most dealership's techs. can't find their butts unless they have a code being thrown to help them find it.Kudos to Greg for going the extra mile and doing it the "old fashioned way."Frank BagnallTLC Marine Delivery, LLCcell: 469-576-9738
This is my first GMC purchase. I purchased my Terrain in... - aflammer
This is my first GMC purchase. I purchased my Terrain in Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle dealerships to be dismissed every time. This was so frustrating because the vehicle only had 8,000 mile on it. During Spring Break I decided since I would be in the Dallas area I would drop my Terrain off at Sewell GMC where I was approach by Justin Townsend. I voiced my concerns and addressed the knocking noise. Mr. Townsend reassured me he would figure out the problem. Mr. Townsend provided me with a loaner vehicle and always made sure I had everything I needed. I ended up taking Sewell GMC's loaner vehicle back to Amarillo while my Terrain was still being fixed. After a few days it was determined that my engine needed to be replaced in my Terrain. Mr. Townsend was more than willing to send his staff on an 8 hour drive to return my Terrain to me and then have his staff drive their loaner vehicle back to Dallas. I have nothing but outstanding things to say about Sewell GMC. The customer service Justin Townsend, Head Technician, and management provided me is truly unheard of. They were prompt, efficient, over the top accommodating and so willing and eager to make this a hassle free experience for me. After this experience I know with the utmost confidence I will continue to take my business to Sewell GMC; and recommend them to everyone I know.
The experience of buying a car from Jay Lane at Sewell... - pkp653
The experience of buying a car from Jay Lane at Sewell Gmc was a good one. I am now waiting for the delivery of my vehicle next Tuesday or Wednesday and I will finish this review.