Quick and pain free purchase - Bluejag
Rob Singh was a knowledgeable sales person who worked efficiently and quickly to get the keys in my hand. The transaction was smooth and without the usual car purchase back abs forth.
I would purchase more vehicles from Rob and the dealership. I have bought many cars over the years and this was the easiest transaction by far.
Efficient and reasonable - Patricia Rigtrup
Rep was informative and very helpful in helping us resolve the problem with two of the wheels on our Jag. Appreciated his effort to extend good service and price.
They got the Sale, but not-so-great customer service after! - mkrstx
I purchased a 2016 Jaguar XJL (sticker $84,333) in March from Park Place Jaguar on Lemmon. One of the perks noted by my salesperson was the convenience of the car wash (walk in to the dealership front desk, get a coupon, drive across the street to the car wash, hand them coupon and get car washed at no cost) - no high wait times (like at Sewell or Park Place MB who wash internally). It sounded great, and was great (had my car washed 2x / month) until the Lemmon store stopped selling Jaguars - only the Plano store does now.
So I go into the dealership this past Saturday to get my coupon, and they won't give me one because they aren't selling Jaguar any more (I even went and asked the Jaguar manager). I have to go to the Plano Jaguar dealership or the long wait at Park Place MB. I live < 2 miles from the dealership where I bought the car, NOT driving to Plano.
This is a really poor policy decision on the dealership's part to not honor the commitment they made when I bought the car. I don't really understand b/c we are talking such small $$ amounts here. I would sell my Jaguar immediately if it made financial sense and go back to Sewell and get a new car - I've purchased at least 7 vehicles from Sewell and they DO have exceptional Customer service, it is customer-centric.