Above and beyond!!!! - Dave302stang
Paul Murrey Ford earned my business yesterday. I went up there for a specific vehicle and was greeted by Lisa. She got to work and found exactly what I wanted and went above and beyond to get me the best deal. As we were closing my deal my wife and I were talking about possibly trading her car in one day. We'll Lisa worked her magic and put my wife in her dream car and she stayed late after closing time on a Saturday to do it. Mr Murrey shook my hand and thanked us for the business. Great people and an amazing experience! I'm proud to be their customer.
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Very Pleasant Buying Experience - A Very Satisfied Customer
I have driven a luxury car./suv for six years, and I decided it was time to stop spending unnecessary money. I was debating between a Chevrolet Malibu and Ford Fusion. Both cars drove well; however, the customer service received at one dealership far exceeded the other. My salesman, Andy Pham at Bob Tomes Fords, was truly amazing from the moment we met. I applied for Ford credit online, was called immediately afterwards by Andy to setup an appointment to select and test drive my car. After our phone call Andy followed up with a text message and email. I selected the Ford Fusion Titatinium online, and Andy had the cars ready when I arrived. I couldn't believe how well equipped the Fusion is. This car far exceeds my imagination, and it is truly amazing plus fully loaded. I admit there is a learning curve as the hybrid is a computer but there are training classes available, and I can call Andy at any time. He is always most helpful and he has even come to me once when I was haviing problems understanding how to start the car; it seems I had it in a slope position (this is a part of that learning curve I mentioned). From the time I arrived at Bob Tomes to test drive my car until I completed my paperwork, I was out of the door in less than two hours. Fantastic! How's that for truly outstanding customer service? Andy has definitely earned me as customer for life.
Salesman lied about deals. - kidrad
Car salesman pulled the most expensive model the Ford Fusion Hybrid SE when I only wanted to see the Ford Fusion Hybrid S. Also tried playing around with the numbers to trick me into buying the car. I was also aware of a 0% APR deal for 72 months going on which would end on 9/30(Wed). The salesman lied and told me that the deal would end 9/26 (Sat) in order to get me to buy from him. Overall I had a unpleasant experience and will never do business with this dealership.
Awe service!!! - Danielle
Such crap service. I bought a brand new car that just shuts off in the middle of the road and I've waited all day to get a rental car or to hear something about my cat, and have yet to hear anything. Saying they are can't tell me anything. Awful. Awful I wouldn't recommend this place at all... to anyone!!!!
Fix one thing they tear up something else - LKellow1213
took truck for alignment, they busted hydrolics on 4-wheel drive, charged over 800 to fix, they broke it, I had to pay for repair.
Bad Bad Bad - paulsbones
If they try and get or recommend. To get you finance with Santander. Don't do it.. it will be the worst thing you ever do in your life. Nothing more than a predatory lender. I have made 12 payments on time and all have been applied to the interest. Nothing to the principle. Will never purchase another auto form this place again. Never Ever. I have owned 12 ford autos. This will be my last.
I am the 67 year old mother of Drdaddy and I lived this... - bullied
I am the 67 year old mother of Drdaddy and I lived this bullying given out by Chas Bayer all because I did not buy a vehicle from him. He told me how I had betrayed my community even though he had a ford saleman on staff who had been told twice I was going to buy a new car and nobody even gave me a courtesy call. He then continued to lecture me for 10 more minutes and then at the end he made the following comment as I recall, "if you aren't going to trust us to sell you a car, then you had better just not trust our service department." I took that as a slight of hand threat if I tried to bring my new little Fiesta in for service which he is bound to do. I have been encouraged by others in my city to write the Ford Motor Corporation concerning the bullying of the elderly which as soon as I can get the addresses I plan on doing. I have never bought a car from any other town and was racing a clock for special financing when they never even contacted me. My son was trying to buy it from Georgia as I am not car buying sauvey and when he called to react to Mr. Bayer's bullying of his Mom, he was also threatened by him to move it to the street to settle it. What happen to a simple,"gee, we wish we could have had your business but we dropped the ball this time, but next time don't fail to use our service if we treat you right. I will never go back to this dealership as long as this "man" is in charge since he would bully a senior citizen and other people in my community best be warned.
I purchased a Nissan Maxima from Michael Bull. He... - kgould
I purchased a Nissan Maxima from Michael Bull. He assured me that their mechanics had done a thorough check of everything on the vehicle and it was excellent. For some reason, I actually trusted him. I purchased the car. The second month I had it, the cruise control stopped working. I had to have that fixed. The mechanic I took the car to to fix the cruise control said that any good mechanic could have looked at the steering column and known that the airbag had been deployed at some point. That was what messed up the cruise control. The trunk no longer closed and latched after the third month. I have had to replace the tires. Now in the fifth month of owning the car, I am facing repair on the voltage regulator or the alternator. I previously spoke with Mr. Bull who was no help. I spoke with Mr. Cole (the owner of the dealership) who could have obviously cared less. Small town dealerships have honest and helpful employees and owners. Not at this dealership. I do not believe I have been treated fairly. I have spent over $1000 on repairs in the 5 months I have owned this 2006 Nissan Maxima that underwent a THOROUGH inspection by their mechanics. For what I paid for the car, I should not be experiencing all of these problems now. No matter the fact that it is a used vehicle.
I found the Ford Expedition I had been looking for... - tracygilstrap
I found the Ford Expedition I had been looking for online. It was at the Ennis Ford Dealership in Ennis, TX. Jim Brown is the internet dealer and he was so personable and helpful and answered all my questions quickly and thoroughly. When my husband and I arrived at the dealership everything was ready for us, vehicle was parked out front, clean and ready to test drive. Once we returned from the test drive Ben, the finance manager had paperwork ready and all the numbers were as they promised.
Once paperwork was finalized, Jim took the time to show us all the bells and whistles on the Expedition. He was so nice and down to earth. We would highly recommend Ennis Ford for your next vehicle purchase.
Gary gave me and my husband great customer service. - vsb1212
Gary gave me and my husband great customer service.