A mistake was made on lease, but they took care of it! - Kim Boston
We leased a Mazda CX-5 but a few days later got a call from finance saying a mistake had been made on our lease. He said it was his mistake and apologized and asked what he could do to keep us satisfied. In the end we liked the car so much that we asked for a purchase price instead of a new lease. We feel we got a great deal. We had been completely satisfied with our original lease and were surprised by the error. It's easy to give a great review when everything goes well from the beginning, but when the deal jumps the rails it's harder to feel satisfied. Everyone at Mazda Sill TerHar went out of their way to keep us happy. What a pleasure it is to do business with people that admit they made a mistake, apologize and fix the problem!