Baought New Used Car - Diane
Fast, Efficient and friendly team - pleasure to work made car buying easy - good selection in lot and on line, information online and in person accurate.
Great Experience - Sam626
Overall excellent buying experience. Great deal on my CRV. I will definitely recommend this dealership to my friends and family and will use them for all of my service needs.
Wonderful! - Ncipollone23
I was having trouble deciding between two vehicles. I test drove both then Matt and I talked about the difference between the two cars. He was so helpful and not pushy at all like you would expect from a salesman.
Painless, satisfying car buying experience. - mccanntj
Best car buying experience in my life, would not hesitate to buy another car here. None of the normal car buying nonsense, they gave me their best price from the start.
Lacks Integrity - Honda owner
One of the service team member lacks integrity who is supported by his team. If customer is not cautious enough. They will try their best to let you pay more for non mandatory services.
Relaxed car purchase - GIULIO DONOFRIO
Jordan Mazzola was a knowledgeable salesman with no pressure. I guess Honda doesn't need to put on pressure with "The deal ends and the car may be gone the next day" tactics. Hondas sell themselves. They have a great product. We went back to Friendly Honda after we purchased a new 2005 Odyseey and decided to trade it in after 270,000 miles. What a testimonial for a product. Great Dealership.
First Time Service - Janine Misener
Took my three month old CRV in for first time service - oil change and two rattles, one in passenger side seat belt adjustment area and one in the drivers side headrest. Made an appointment via internet service form. Also put in "notes" area about two rattles. Made the appointment two and one half weeks out. Appointment time was 10:00AM, husband followed me to dealership, service advisor was Gary, said he didn't show where I had said there were "rattles" so I showed him the print out of what I had said in my online appointment and of course the "notes" portion doesn't show up on the dealership end. So he told me they probably wouldn't have time to look into the rattles only do the oil change and the quick software update. So we run our errand and three hours later I try to call and see if my car is done and no one answers the phone. We go into the service drive and no one is there and my car is out back. I think ok it's done, finally Gary comes around the corner and I said the car is done? He said no it's been a crazy day in the shop and it's been sitting there since we got there at 10AM. I yelled "you have not done a thing to my car in three hours?" and he said "no". I said "forget it" and stormed out of the dealership and called the store manager and we are currently working with the service manager toward a solution to this matter. I am totally disgusted with this place and will only go back for warranty work.
Awesome experience! - CAP
Very professional, friendly and quick service. Our service rep was efficient and really knew her stuff. It was a pleasure to actually wait in your Customer Service waiting area. Very nicely appointed.
HAPPY - Carol Lee Callahan
My sister bought a new Honda 2 years ago. She suggested that I contact Tom Theisen, because he was imformative and courteous. He is extremely easy to work with and I was in and out in less than 2 hours.
This is my fourth Honda and my first Civic. I am very pleased.
Ryan deserves a fat pay increase. - hondahuntermatt
Ryan remembered me, my vehicle, my former vehicle and specific details about my hobbies that I don't even remember telling him. And I have not seen him in a couple years. I feel more like I am taking my vehicle to a friends house to have it worked on, than an actual dealership. What a great customer experience. Perhaps you could clone Ryan and have one at every Honda dealership across the country. Seriously, it was and always is a great experience when Ryan is working there.
Excellent customer service!!! - Tina2002
Dean Snell was a very good salesmen. He was very informative and new his job. He didn't pressure us into anything. He let us make our decision. I would highly recommend him and the dealership to anyone looking for a vehicle. We purchased used and liked the fact that we were able to see everything that was done to the vehicle to have it put on market to sell.
Great customer service! - Nat80
I always look foward to the free car wash and vacuum service, but I made my appt on the stormiest days. So naturally I was told no car wash but I was given a coupon for a free car wash good for a year and they seem to clean the outside anyway. I was quite surprised and thankful!
No ethics and horrible sales experience, Dishonest staff - honda pilot buyer
I was contacted by internet team that Honda Elite 2017 model was available.I went there and sales rep was really untruthful and showed me a 2016 model. He even told me that all colors are same price and they had received 3 colors and one of which was the color I wanted. We then mutually agreed on the price of the new car only.The only thing that was pending that they had not seen my trade so we agreed that I would bring him next day.
When I told him that before I sign the paper I need to see the car again and it was the same car that he showed 2017 then sales rep told that they did not have the color and he had showed us 2016 model. When I told him that few min ago he said that they had the model and color I wanted but he said that he could give me a white one. The sales rep said that they can find the car that I want, he also said that it was in the different lot which was all lie. They never had the car but I still thought that they can get me the car and we agreed on bringing in the vehicle that I wanted to trade in next day
Next day everything changed the new car price was $1500 more expensive than what we agreed on and sales team said that they need to charge dealer fee (higher price for color I wanted) and higher price was for the car which they first told me that they had to get it from other dealership.
I would recommend everyone to be aware of this dealership as they have no integrity, don't keep their promise on the car and price quoted, will always slip in another car. Very dishonest team.
Complete waste of time and lies all the time. They want you to sign all the paperwork asap and will be pushy so that you don't realize what they will
Honest, hard working and always puts the customer first. - Michigan1
I went in and got a really good deal on a car. They were fast, efficient and I knew I was getting a great deal, cause I shopped around. I should have just gone to them first and saved time.
No follow up - disappointed
They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to receive the title just to realize that it was defective and did not include my lienholder's information. Now I have to wait in line at the Secretary of State and pay $15 to fix their mistake.
Do not go here. Who knows what else is ignored if they cannot do basic paperwork right.