polite, thorough, knowledgeable - Germain Honda is a winner - Muddles
had dealings with Jeff Reichel 3 months ago for a used Honda Accord. He was courteous, through, knowledgeable and the dealership staff post-sale covered the bases within a short time window.. I'd suggest Jeff and Germain to anybody in Ann Arbor looking for a quality vehicle with great service
Great experience! - Abierkamp
I recently bought a CR-V from this dealership and had a great experience while buying my car! Everyone was great. Thanks again Joey Demilio!
repeat customer - repeat customer
Purchased another new Honda from Cawoods, worked with Kathy and was once again very happy with my experience. Everyone there is so helpful and works hard to get you the best deal they can! Thank you all very much
Painless, satisfying car buying experience. - mccanntj
Best car buying experience in my life, would not hesitate to buy another car here. None of the normal car buying nonsense, they gave me their best price from the start.
Wonderful. - Ns1jockey
The service team went above and beyond to make sure I was completely satisfied. I went in for an oil change and to have my key fob replaced, had a problem at Ford dealership getting my key fob replaced, I went back to genre service dept and they got it done.
Relaxed car purchase - GIULIO DONOFRIO
Jordan Mazzola was a knowledgeable salesman with no pressure. I guess Honda doesn't need to put on pressure with "The deal ends and the car may be gone the next day" tactics. Hondas sell themselves. They have a great product. We went back to Friendly Honda after we purchased a new 2005 Odyseey and decided to trade it in after 270,000 miles. What a testimonial for a product. Great Dealership.
Awesome experience! - CAP
Very professional, friendly and quick service. Our service rep was efficient and really knew her stuff. It was a pleasure to actually wait in your Customer Service waiting area. Very nicely appointed.
Purchased 2017 Honda Accord ELX - Duhlmann1982
Ha was a wonderful salesperson. She was patient with my purchase, which took 9 months. We test drove a civic and an accord. Ha followed up with me via text and email, to remind me of offers and upcoming sales. I never felt pressured to make the purchase, and that is important to me because I also work in sales. I have had my new car for 6 days and couldn't be happier. Thank you, Ha, and the rest of the team at LaFontaine Honda of Dearborn.
Very satisfied - Billoftroy
My wife and I are both Very happy with the car and the salesman. We are returning customers and will only buy Honda. I would recommend this dealer to anyone.
First Time Service - Janine Misener
Took my three month old CRV in for first time service - oil change and two rattles, one in passenger side seat belt adjustment area and one in the drivers side headrest. Made an appointment via internet service form. Also put in "notes" area about two rattles. Made the appointment two and one half weeks out. Appointment time was 10:00AM, husband followed me to dealership, service advisor was Gary, said he didn't show where I had said there were "rattles" so I showed him the print out of what I had said in my online appointment and of course the "notes" portion doesn't show up on the dealership end. So he told me they probably wouldn't have time to look into the rattles only do the oil change and the quick software update. So we run our errand and three hours later I try to call and see if my car is done and no one answers the phone. We go into the service drive and no one is there and my car is out back. I think ok it's done, finally Gary comes around the corner and I said the car is done? He said no it's been a crazy day in the shop and it's been sitting there since we got there at 10AM. I yelled "you have not done a thing to my car in three hours?" and he said "no". I said "forget it" and stormed out of the dealership and called the store manager and we are currently working with the service manager toward a solution to this matter. I am totally disgusted with this place and will only go back for warranty work.
Why I Would Not Recommend Jeffrey Honda - HondaPilot
We had planned on buying a new Honda Pilot from Jeffrey Honda. We thought we had everything in place, but on the day we went to pick up our car, Dave, from the finance department would not accept our auto draft from our bank. We had sent the information to our sales associate and were not informed that this payment would not be accepted. Dave was incredibly rude to us, making sure that we knew Honda had been "ripped off" before. I believe his intention being that we may the ones who would rip off Honda next. Wow. Dave, the finance guy, spoke rudely to the loan representatives at our bank as well. We did talk to the manager, who was nice, but could not change the fact that we did not get a Pilot from Jeffrey. A very disappointing encounter. This could have all been avoided if the sales people knew of auto draft restrictions (we did email all information) and if Dave could just have been nicer. It's hard to believe that a dealership would let customers walk out the door on a car sale.
50,000 mile check up - CRVfan
Everything was perfect, as usual. Mark Prebee is GREAT. Quick work, comfortable and clean waiting area, review what's needed with price + coupon before work is done. Very satisfied.
No ethics and horrible sales experience, Dishonest staff - honda pilot buyer
I was contacted by internet team that Honda Elite 2017 model was available.I went there and sales rep was really untruthful and showed me a 2016 model. He even told me that all colors are same price and they had received 3 colors and one of which was the color I wanted. We then mutually agreed on the price of the new car only.The only thing that was pending that they had not seen my trade so we agreed that I would bring him next day.
When I told him that before I sign the paper I need to see the car again and it was the same car that he showed 2017 then sales rep told that they did not have the color and he had showed us 2016 model. When I told him that few min ago he said that they had the model and color I wanted but he said that he could give me a white one. The sales rep said that they can find the car that I want, he also said that it was in the different lot which was all lie. They never had the car but I still thought that they can get me the car and we agreed on bringing in the vehicle that I wanted to trade in next day
Next day everything changed the new car price was $1500 more expensive than what we agreed on and sales team said that they need to charge dealer fee (higher price for color I wanted) and higher price was for the car which they first told me that they had to get it from other dealership.
I would recommend everyone to be aware of this dealership as they have no integrity, don't keep their promise on the car and price quoted, will always slip in another car. Very dishonest team.
Complete waste of time and lies all the time. They want you to sign all the paperwork asap and will be pushy so that you don't realize what they will
Honest, hard working and always puts the customer first. - Michigan1
I went in and got a really good deal on a car. They were fast, efficient and I knew I was getting a great deal, cause I shopped around. I should have just gone to them first and saved time.
No follow up - disappointed
They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to receive the title just to realize that it was defective and did not include my lienholder's information. Now I have to wait in line at the Secretary of State and pay $15 to fix their mistake.
Do not go here. Who knows what else is ignored if they cannot do basic paperwork right.