Very helpful with little to no pressure - Wendy
Luis, the sales consultant, was very helpful. He gave information and was patient throughout my two visits to the dealership. I have never had such a positive experience at a car dealership. I usually hate every minute but didn't mind it this time.
Great experience - Cindy Kern
We worked with Jackson as our sales rep and Hans and Matthew as well. All were professional, helpful, kind and honest. Pretty much all you can ask for in a car buying experience! Plus Jackson helped us get into a brand new Honda Ridgeline that had just been delivered to the dealership and we are really enjoying it. Would definitely recommend Jackson and the dealership.
All I expected - JJacobs
Found what I wanted while shopping online, I sent over a inquiry and that same day Tina reached out to me. The vehicle is all that was advertised plus more!! Tina was GREAT! Will buy here again and send over referrals!!
Air bag recall - Dan
Great customer service! I was pleased with the turnaround time since I waited for them to complete the work and within an hour I was on my way.
Easy-peasy - Babsthemom
Everything about replacing the passenger side mirror was handled efficiently and politely. And they gave my car a free car wash, too. Nothing took longer than predicted.
First Time Service - Janine Misener
Took my three month old CRV in for first time service - oil change and two rattles, one in passenger side seat belt adjustment area and one in the drivers side headrest. Made an appointment via internet service form. Also put in "notes" area about two rattles. Made the appointment two and one half weeks out. Appointment time was 10:00AM, husband followed me to dealership, service advisor was Gary, said he didn't show where I had said there were "rattles" so I showed him the print out of what I had said in my online appointment and of course the "notes" portion doesn't show up on the dealership end. So he told me they probably wouldn't have time to look into the rattles only do the oil change and the quick software update. So we run our errand and three hours later I try to call and see if my car is done and no one answers the phone. We go into the service drive and no one is there and my car is out back. I think ok it's done, finally Gary comes around the corner and I said the car is done? He said no it's been a crazy day in the shop and it's been sitting there since we got there at 10AM. I yelled "you have not done a thing to my car in three hours?" and he said "no". I said "forget it" and stormed out of the dealership and called the store manager and we are currently working with the service manager toward a solution to this matter. I am totally disgusted with this place and will only go back for warranty work.
Painless, satisfying car buying experience. - mccanntj
Best car buying experience in my life, would not hesitate to buy another car here. None of the normal car buying nonsense, they gave me their best price from the start.
Awesome experience! - CAP
Very professional, friendly and quick service. Our service rep was efficient and really knew her stuff. It was a pleasure to actually wait in your Customer Service waiting area. Very nicely appointed.
No hassle leasing - connie.castle
Just leased a demo 2016 CRV--my 6th leased CRV from Tom Theisen in 17 years. Tom is
very knowledgeable and answers all my questions--even programs my cellphone
for BlueTooth for me. He makes it easy to trade in my cars and pick up the new one.
He is a very kind, understanding agent and goes above and beyond--even cleaning
my own Honda front seat mats and placing them in my new Honda. I always
recommend Tom to anyone who asks. He was very helpful in making my decision
to lease the 2016--I wanted a CD player!
No follow up - disappointed
They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to receive the title just to realize that it was defective and did not include my lienholder's information. Now I have to wait in line at the Secretary of State and pay $15 to fix their mistake.
Do not go here. Who knows what else is ignored if they cannot do basic paperwork right.
No ethics and horrible sales experience, Dishonest staff - honda pilot buyer
I was contacted by internet team that Honda Elite 2017 model was available.I went there and sales rep was really untruthful and showed me a 2016 model. He even told me that all colors are same price and they had received 3 colors and one of which was the color I wanted. We then mutually agreed on the price of the new car only.The only thing that was pending that they had not seen my trade so we agreed that I would bring him next day.
When I told him that before I sign the paper I need to see the car again and it was the same car that he showed 2017 then sales rep told that they did not have the color and he had showed us 2016 model. When I told him that few min ago he said that they had the model and color I wanted but he said that he could give me a white one. The sales rep said that they can find the car that I want, he also said that it was in the different lot which was all lie. They never had the car but I still thought that they can get me the car and we agreed on bringing in the vehicle that I wanted to trade in next day
Next day everything changed the new car price was $1500 more expensive than what we agreed on and sales team said that they need to charge dealer fee (higher price for color I wanted) and higher price was for the car which they first told me that they had to get it from other dealership.
I would recommend everyone to be aware of this dealership as they have no integrity, don't keep their promise on the car and price quoted, will always slip in another car. Very dishonest team.
Complete waste of time and lies all the time. They want you to sign all the paperwork asap and will be pushy so that you don't realize what they will
Jeffrey Honda rocks! - Russell
Service at Jeffrey Honda in Roseville rocks! The service people are polite, professional, and thorough in their service. Gil and Ryan are friendly, and we enjoy talking with them! We could not ask for a better service department anywhere!
Lafontaine & Ha Parenillo= Great ! - Vernon Williams
Ha Parenillo is an excellent sales person. Very Professional, very Caring, Very Trustworthy.
She represents Lafontaine very well ! The Lafontaine Experience was great ! Keep up the good work!
Great Experience!! - ckbesmar
Rodney, Andy, Chris and the entire Service Team go beyond my expectations to give me the best service, price and advice. I would not go anywhere else!!
Honest, hard working and always puts the customer first. - Michigan1
I went in and got a really good deal on a car. They were fast, efficient and I knew I was getting a great deal, cause I shopped around. I should have just gone to them first and saved time.