Very Satisfied Customer! - Holly Strong
We are a loyal Honda family who always purchases used and drive them until they die or our needs change. After our 2006 Odyssey was totaled in an accident, we returned to Germain Honda looking for a CRV. We have worked with Jeff Williams twice before (at 8 year intervals!) and were very pleased to work with him again. After seeing all the updates in the 2017 CRV in the showroom, we felt the 2014 models they had in stock may not be enough to take us into the next decade. Jeff told us the 2016 Accord EX had the updates we admired and they had one in stock. Loved it!! Looks like our teens will be driving my husband's 2007 Element because this "new" Accord is all mine.
We are very happy to do business again with Germain Honda and Jeff Williams. The employees are friendly, professional, knowledgeable, and clearly believe in their products. Pricing is competitive and fair and their inventory is topnotch. The five stars are well deserved!
all stff arevery friendiy - bipin123
all stff are very friendly extermly honest.i satisfied with the provided service. answer my all question.iwiil recomand this dealer to my friends and family
PURCHASING MY DREAM TRUCK - superman1964
JEREMY DODDER WAS VERY HELPFUL AND KNOWLEDGEABLE HE EVEN MADE ME FEEL LIKE I WAS PART OF HIS FAMILY THERE WAS NO PRESSURE HE WAS VERY PROFESSIONAL WHEN I DROVE AWAY WITH MY TRUCK OF MY DREAMS I FELT LIKE I GOT THE BEST DEAL ON THE PERFECT TRUCK THANK YOU SOME MUCH FOR MAKING THIS PURCHASE A PLEASNT EXPERIENCE
Oil Change - nms786
That's my favorite place for oil change.Service agent James was very kind and very helpful.Nice place to bring your vehicle for your need. Happy with service....
friendly, knowledgable and accomodating - richglo72
Jim G was very friendly. We had some things that were to be added to our new vehicle purchase and they gave us a brand new Honda to drive for the couple of days we had to wait for ours. The whole experience was very easy. Best car buying experience ever and our first Honda. Looking forward to drive it for a long time.
First Time Service - Janine Misener
Took my three month old CRV in for first time service - oil change and two rattles, one in passenger side seat belt adjustment area and one in the drivers side headrest. Made an appointment via internet service form. Also put in "notes" area about two rattles. Made the appointment two and one half weeks out. Appointment time was 10:00AM, husband followed me to dealership, service advisor was Gary, said he didn't show where I had said there were "rattles" so I showed him the print out of what I had said in my online appointment and of course the "notes" portion doesn't show up on the dealership end. So he told me they probably wouldn't have time to look into the rattles only do the oil change and the quick software update. So we run our errand and three hours later I try to call and see if my car is done and no one answers the phone. We go into the service drive and no one is there and my car is out back. I think ok it's done, finally Gary comes around the corner and I said the car is done? He said no it's been a crazy day in the shop and it's been sitting there since we got there at 10AM. I yelled "you have not done a thing to my car in three hours?" and he said "no". I said "forget it" and stormed out of the dealership and called the store manager and we are currently working with the service manager toward a solution to this matter. I am totally disgusted with this place and will only go back for warranty work.
Painless, satisfying car buying experience. - mccanntj
Best car buying experience in my life, would not hesitate to buy another car here. None of the normal car buying nonsense, they gave me their best price from the start.
Finally, a good car buying experience - Patrick Kelsch
For probably the first time in my 20 years of buying cars, I can honestly say 2 months after buying my car that I do not regret it. Frank Stack was able to find me financing when other dealers could not, due to my sub-par credit and other predicaments. Not only did he find me an approval, but under 10% APR. When I bought the car, it had a leaky tire. I took it to service. First they tried to fix the tire, but when they were unable, they replaced it at no cost. Dealing with the staff at Jim Riehl's was a pleasure and I will not likely buy another car elsewhere again. Many thanks to the friendly, helpful staff for making my car buying experience memorable, in a good way for once.
Awesome experience! - CAP
Very professional, friendly and quick service. Our service rep was efficient and really knew her stuff. It was a pleasure to actually wait in your Customer Service waiting area. Very nicely appointed.
Leasing a Honda - greengirll
I leased a 2017 Honda Accord through Tom Theisen. Tom had everything ready to go when I got there. He was very through in his explanation of the paper work and of the accessories of the car. It was a very pleasant experience, and I look forward to dealing with Tom in the future.
Very Supportive and Trust worthy Dealer - naveenkmath
Dean, is a very good sales person who helped me in choosing my dream car in a very efficient and in a cost effective way. Thanks Dean and Lafontaine Honda for your support and i am happy to do the business with you.
Naveen K M
No ethics and horrible sales experience, Dishonest staff - honda pilot buyer
I was contacted by internet team that Honda Elite 2017 model was available.I went there and sales rep was really untruthful and showed me a 2016 model. He even told me that all colors are same price and they had received 3 colors and one of which was the color I wanted. We then mutually agreed on the price of the new car only.The only thing that was pending that they had not seen my trade so we agreed that I would bring him next day.
When I told him that before I sign the paper I need to see the car again and it was the same car that he showed 2017 then sales rep told that they did not have the color and he had showed us 2016 model. When I told him that few min ago he said that they had the model and color I wanted but he said that he could give me a white one. The sales rep said that they can find the car that I want, he also said that it was in the different lot which was all lie. They never had the car but I still thought that they can get me the car and we agreed on bringing in the vehicle that I wanted to trade in next day
Next day everything changed the new car price was $1500 more expensive than what we agreed on and sales team said that they need to charge dealer fee (higher price for color I wanted) and higher price was for the car which they first told me that they had to get it from other dealership.
I would recommend everyone to be aware of this dealership as they have no integrity, don't keep their promise on the car and price quoted, will always slip in another car. Very dishonest team.
Complete waste of time and lies all the time. They want you to sign all the paperwork asap and will be pushy so that you don't realize what they will
Staff very courteous & efficient. - Honda gal
Always get great service. All service people and sales people are very friendly and informative. The service center and waiting area are very clean as well as the sales area. I have bought 6 Honda's since 1997 and recently talked my son into buying a 2016 Pilot Elite in the Washington D. C. Area. My sister has my 2001 Odyssey and my daughter has a 2009 CRV. I recommended a Civic to a friend of 55 years in Toledo,Ohio and she bought it. Hondas are great cars.
Unexpected headlight malfunction - Steve C
My headlight burned out late on a Friday night on my 2011 Accord.
Knowing that I would have little time during the week, I took the car to Tamaroff on Saturday morning.
My Service Rep Chris was terrific and fit me in to replace the light on short notice.
Great service, and they even washed my car , what great service!
BUYER BEWARE - Unhappy Customer
I purchased a new 2016 Civic back in Nov of 2015.Since March of 2016 I've had nothing but problems with the vehicle's touch screen and indash display freezing, glitching, etc.The vehicle was at the service shop and had the screen replaced the 1st time, 2nd I was told there was an update that needed to be installed which would fix the problem.The 3rd time the screen was replaced again, 4th time I was told there was another update.Lone behold the issues continued to arise.Back for a 5th time and I was informed that the tech that did the last update entered it in wrong and it needed to be corrected.After picking the vehicle up this time it was only 3 days later when the problems continued.At this point I'm beyond irritated!They had a customer service liaison meet with me and he promised he would make things right.Mind you I live over an hour away.Almost a month later I received the incentive which was Honda offering to make ONE monthly payment on the vehicle.If I agreed to this, there was fine writing claiming, "I could no longer hold Honda responsible for this issue or any other issue that may arise." I of course declined the payment and it only aggravated me even more!They supposedly flew a tech in from Honda and one reason I was given was because of my Iphone and having it synced to the car.That when there was an update on IOS, I needed to unsync my phone, update it, then resync it to the car.That time when the car was picked up I made sure NOT to sync my phone with the vehicle.2 days later the screen continued to freeze.So at this point I've emailed Honda about how frustrated I was because of all of this and would like them to buy this vehicle back under the lemon law.It took them over 30 days to respond with an email, that they would not be buying the vehicle back.Once I received this, I took the car back to the dealership.I'm now to the present time.The vehicle was dropped off Friday and I received a call later that day that they had found the issue.I was first told it was a problem with the Ipod port and that I should play the music from my phone.Well with my data plan that is not an option.The other option was to get a form of satellite radio installed.I called Monday to inform them that I wouldn't be able to get the vehicle until Wednesday morning, due to work.I also emailed Willy, who is the liaison that I had been dealing with.I explained everything to him and how if we could figure out some sort of deal with having the satellite radio installed, it would make things good in my eyes.I received a call from Sean in service and he asked where I was, that I needed to come pick my vehicle up.I informed him of my work schedule and I was waiting to hear back from Willy about the satellite radio deal.He told me I wouldn't be hearing from Willy until I picked my vehicle up.That the tech wanted to see how I use my Ipod within the vehicle.I explained, I plug it in the port and from that point use the touch screen or buttons on the steering wheel to change songs, like any normal person would do.I was told that is where the issue is.That I am supposed to use the Ipod to change the songs; basically be a distracted driver to change songs on my device.Sean then told me if I didn't come in today and pick my vehicle up that they would be calling the police and having the rental vehicle entered as a stolen vehicle.At this point I'm disgusted with this dealership and wouldn't want my worst enemy to purchase anything from this place.The customer service is terrible!To not only continue to sweep the issues with this vehicle under the rug but to blame all the issues on me is ridiculous!Then to threaten me with filing a FELONY POLICE REPORT because I am inconveniencing them by having their rental is absurd!Which I might also add, would be a false report as there is no return date on the agreement I signed for the rental.For those of you who don't know, IF it was entered(which it won't be)and I was pulled over, I would be taken out at gun point and proned out on the ground.You tell me how that is for customer service!?