The Germain Honda Experience - Jordon
About a month ago today, I reached out to Germain Honda of Ann Arbor and a salesman named James. James was patient and understanding of my needs and wants. He worked with me to make sure I wasn't rushing into anything that I wasn't 100% on. Once I settled on MY vehicle, I was introduced to the rest of the staff who would help me along the way. Stan and Evan were very professional and kept me informed throughout the process. Thank you James for your knowledge and guidance throughout the process. You have shown me the TRUE Germain Honda of Ann Arbor experience and I look forward to continuing the relationship built today from my 2014 Chevy Equinox!
Excercise caution - Carz3me
One year ago I purchased my new car from this dealer, I had given this dealership 5 star rating back then. Recently, I brought in a friend to purchase his new car from Suburban and experience the good service that I had received earlier. How the times have changed, we went in looking for Raj the person I worked with earlier, we learnt that he was on vacation. Instead we got a sales manger named Hans. It was very unpleasant dealing with Hans, he yelled at us and lectured us on the right way to buy a car ...really??? Feeling humiliated, we decided to walk out. and shop at another dealership. We were still in the market and decided to give Suburban another chance (since it is close to where we live) on the condition that we deal with Raj, the sales manager who I bought from a year ago. Raj invited us back to the dealership a gave us a good deal, this time it was a much better experience, thanks to Raj. We ended up buying the new car from Suburban. I have colleagues and friends who come in for work and need to buy a car, if Raj had not invited us back with a great deal, I would still have a bad taste in my mouth and Suburban would have lost my referrals.
Simply Amazing. - RidgeMine
Above and beyond my expectations. Customer service that serves as a shining example of how customers can, and should, be treated. They care about the customer before, during and after the sale. I am telling everybody who admires my Ridgeline, and there are many, where I got mine and how they should consider the quality team at Cawood for theirs.
First Time Service - Janine Misener
Took my three month old CRV in for first time service - oil change and two rattles, one in passenger side seat belt adjustment area and one in the drivers side headrest. Made an appointment via internet service form. Also put in "notes" area about two rattles. Made the appointment two and one half weeks out. Appointment time was 10:00AM, husband followed me to dealership, service advisor was Gary, said he didn't show where I had said there were "rattles" so I showed him the print out of what I had said in my online appointment and of course the "notes" portion doesn't show up on the dealership end. So he told me they probably wouldn't have time to look into the rattles only do the oil change and the quick software update. So we run our errand and three hours later I try to call and see if my car is done and no one answers the phone. We go into the service drive and no one is there and my car is out back. I think ok it's done, finally Gary comes around the corner and I said the car is done? He said no it's been a crazy day in the shop and it's been sitting there since we got there at 10AM. I yelled "you have not done a thing to my car in three hours?" and he said "no". I said "forget it" and stormed out of the dealership and called the store manager and we are currently working with the service manager toward a solution to this matter. I am totally disgusted with this place and will only go back for warranty work.
Oil Change - RottieMom
Came in for a routine oil change. Was very pleased with the service. In and Out in 90 minutes. Very friendly people, especially liked the "resident lab".
friendly, knowledgable and accomodating - richglo72
Jim G was very friendly. We had some things that were to be added to our new vehicle purchase and they gave us a brand new Honda to drive for the couple of days we had to wait for ours. The whole experience was very easy. Best car buying experience ever and our first Honda. Looking forward to drive it for a long time.
Painless, satisfying car buying experience. - mccanntj
Best car buying experience in my life, would not hesitate to buy another car here. None of the normal car buying nonsense, they gave me their best price from the start.
Best Car Buying Experience Ever!! - SharonW-Detroit
My sales associate made me feel very comfortable with my buying experience after deciding to step away from the leasing program. No pressure to "make the sale". Was upfront to answer all my questions and very patient. I highly recommend seeing Fred Worthy for your next car purchase. I'm very happy I did. 😁
Excellent Sales staff - Sree
My experience of leasing 2016 Honda Civic at Troy Honda was very pleasant. Sales staff Tom Robinson in particular was very helpful. They consider all your requirements and assist you in finding your best fit at the lowest price possible in the market.
I really enjoyed the post sale service from sales personnel as well. If you hv trouble using some of the new features of the car, sales staff will assist you even after the purchase/lease.
I would definitely recommend this place.
No ethics and horrible sales experience, Dishonest staff - honda pilot buyer
I was contacted by internet team that Honda Elite 2017 model was available.I went there and sales rep was really untruthful and showed me a 2016 model. He even told me that all colors are same price and they had received 3 colors and one of which was the color I wanted. We then mutually agreed on the price of the new car only.The only thing that was pending that they had not seen my trade so we agreed that I would bring him next day.
When I told him that before I sign the paper I need to see the car again and it was the same car that he showed 2017 then sales rep told that they did not have the color and he had showed us 2016 model. When I told him that few min ago he said that they had the model and color I wanted but he said that he could give me a white one. The sales rep said that they can find the car that I want, he also said that it was in the different lot which was all lie. They never had the car but I still thought that they can get me the car and we agreed on bringing in the vehicle that I wanted to trade in next day
Next day everything changed the new car price was $1500 more expensive than what we agreed on and sales team said that they need to charge dealer fee (higher price for color I wanted) and higher price was for the car which they first told me that they had to get it from other dealership.
I would recommend everyone to be aware of this dealership as they have no integrity, don't keep their promise on the car and price quoted, will always slip in another car. Very dishonest team.
Complete waste of time and lies all the time. They want you to sign all the paperwork asap and will be pushy so that you don't realize what they will
Great Dealership to work with! - vdavidson
Great customer service, fair and honest people working there. This is my 6th Honda and I will continue to return to LaFontaine. Ha Parinello is the best!
Awesome experience! - CAP
Very professional, friendly and quick service. Our service rep was efficient and really knew her stuff. It was a pleasure to actually wait in your Customer Service waiting area. Very nicely appointed.
Honest & Professional - yoonji561
Visited dealer recently to get an oil change and to get my phone sync issue resolved.
Mike and service department was able to figure out the issue and resolve it right away for me.
They went ahead and updated the Aux system and tested it several times to make sure I was 100% satisfied! Both Sales and Service staff are very professional and honest and they will continue to be my dealer!!
Warranty work for aftermarket failed remote start shut car o - lak
I had a harrowing experience when my 2015 CRV shut off while expressway driving; called Honda link who lined up a Honda dealer who determined it to be the aftermarket remote start so I had to contact Jeffrey - Steve Piacek (salesman) to line up the repair.because they installed the aftermarket remote start. Steve was able to arrange to pick up vehicle from first dearler and arranged a loaner. I did not give a 5 star because I had a disappointing contact with the service tech Gil who wrote up order as he did not provide a return call to me. causing me to have to wait to have an oil change and tire rotation that could have been done during the day.. Service manager Todd Thompson was very accommodating getting the oil change done. Overall Jeffrey Honda provided great response
Timely, precise with work needed to be done. Friendly - Howard Schulist
I have been very satisfied with the service dept and sales personel at Tamaroff Honda. Waiting room is always clean and the coffee is good.