My first Land Rover! - Will9
My first experience was to call the dealership and talk with a salesperson to set an appointment. They were very flexible and accommodated the time I wanted. When I arrived, the receptionist introduced me to our salesperson and the vehicle I was interested in was already pulled up and ready to go! I took it for a moderate test drive (about 10-15 miles) and even though I fell in love with it, my wife and daughter had a few concerns - we discussed these with our sales person and another model was quietly and respectfully suggested. Once we drove the 2nd vehicle, our entire family agreed that we had found the one! I sat down for literally 20 minutes to answer a few questions about financing and within approx. 60 minutes or less of time standing in the dealership, we had finalized our trade-in, lease agreement, everything! We were given the option of coming back later that evening to take delivery, and when we did the vehicle was fully prepped. We were encouraged to take as much time as needed with our delivery tech to feel comfortable with every single feature of our vehicle and our salesperson even came out to our home a few days later to make sure we still loved our new Rover. The Service was in one word "Exceptional". I am just now 5 months later going back in to get the oil changed and a minor recall handled - the dealership is providing us with a Jaguar sedan to enjoy while the Rover is in their hands. I highly recommend this dealership to anyone looking for a Land Rover.
Excellent care for my Land Rover and respect for me - KellyUSAMI
I've purchased 3 Land Rover's from this dealership and have consistently been treated with respect each time I bring my vehicle in for care. They have always taken care of my Land Rover's in a very quick and thorough manner.
I drive and travel a bit for work so I have had to take my Land Rover's to various dealerships for care and this location by far is my top choice to take my vehicle in for care.
Adam Bouchard/service Consultant & Keith Haverty/Service Manager are exceptional employees. I have not met the technicians but my hat is off to them as well.
I went in for a front end brake job on my 2003 Range... - ARNG Wife
I went in for a front end brake job on my 2003 Range Rover and left $1100 in the hole and with a VERY broken truck. My truck was not in my possession for 6 1/2 days! It took them 4 days to complete the standard brake job, and an additional 2 days to attempt to explain why when I went to pick it up on day 4 I couldn't even drive it out of their parking lot due to mechanical failures! I now have no 4x4, my truck keeps tripping into "safe mode", and I can't take it over 50 mph! They kept trying to tell me this was already happening to my truck and that I need to fix it, but I dropped it off with them with NO service engine lights, NO messages in the message center, and NO lit icons signifying issues. It's amazing to me how a truck can sit in a dealership service center for 6 1/2 days and magically get such enormous mechanical and electrical issues. UNBELIEVABLE! They are dishonest and they are swindlers and are making no attempt to repair the damage they created. I have recently sent complaints into Land Rover corporate, as well as the Better Business Bureau.