Very pleasant - Nadia
Charlie is nice,very professional sales man,who answered all my questions patiently, I only can recommend him and the dealer ship to my friends and family. I love the car as well.
Marissa was helpful; Excellent follow-up - R.
Shortly after I bought this car I was alerted to a pre-existing issue with the brakes. I took my concerns to the dealership and they were willing to work with me to stand behind their product and their service department. They followed up directly and in a timely manner and made sure we were able to find a compromise that worked. I was worried that this was going to turn into the conventional "used car sales" scenario, but Meade Lexus has had great customer service, been very reasonable and made a very stressful situation less stressful. After speaking to the sales manager, the service department, and my salesperson Marissa, I feel satisfied that the sales department (and all the other departments I spoke to!) were operating in good faith and I would certainly recommend this dealership to others.
I went in fairly sure that I wanted a specific car, and Marissa went out of her way to facilitate this. She was responsive whenever I happened to have time, brought the car to the place I wanted a second opinion, answered questions by text and by phone. I even had some follow up questions after driving off the lot, and she was happy to help and was very gracious about what turned out to be a very straight forward issue. She was great, and I have to say that Todd (finance manager?) Was also incredibly helpful, patient and personable.
Meade Lexus made this a pain free car buying experience and I am pleased with their service.
Wonderful experience - suresh2311
It was a great experience since I first spoke to Hernando Mejia over phone for 15 minutes about my new Lexus need and the next day driving back with a brand new 2017 Lexus. Hernando was awesome, giving me a great deal and made the whole buying process quick and pleasant. Everyone in the dealership was pleasant and helpful. They had the car ready, helped me setup the online account and spent more than hour demonstrating all the features of the car. They even drove my old car back to my home and dropped it. I highly recommend Lexus of Ann Arbor and Hernando.