Friendly Staff - downriver23
We've had great experiences here for years. No issues at all! Brian in service is always helpful and polite and my sales person Shannon is awesome!
AWESOME JOB!!!! - LREID
WODERFUL FROM THE MOMENT I SPOKE TO ARTHUR MILLER!!! AND HE TOLD ME TO DROP MY VEHICLE OFF AND HE WAS ABLE TO GET ME A RIDE HOME,HE ALSO GOT ME A LOANER THE NEXT DAY!! THE STAFF WAS WONDERFUL TO ME AND TO EVERY CUSTOMER THAT CAME IN. WONDERFUL STAFF HANDS DOWN
A Happy & Satisfied Customer! - Lonnie, MI
Throughout the entire process, I received nothing short of exceptional customer service. The sales person and manager Mr. Chris Tessmar and Ms. Angela Robbins made sure that my experience was award winning. Today, they not only succeeded my expectations but also restored my hope in businesses never losing sight of the ones they serve. Crest Lincoln has earned my five stars and my confidence in showing me that you value your customers.
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
Terrible customer service - JoeR
I took my care to Imlay City Ford as there was a great deal of road noise. I had had a previous problem with my shocks and struts and knew that the tires had some chopping from that issue but the road noise had increased and I thought perhaps a ball joint or wheel bearing was worn. After initial inspection I was told that the tires were shot due to uneven wear. This was expected and known to me. I was also told that the rear stabilizer bar was worn and needed replacing. I approved the repairs and received a quote for the repairs. Later on in that day I received a call stating that the tech had found that the right from wheel bearing was no good and this was not found on initial inspection. I authorized repair of this item also as I had suspicions that there might be an issue with these components. While repairing the wheel bearing the tech performing work stated and I quote from the bill "right front outer tie rod...separated during wheel bearing replacement". They told me that they would get the part in and the car would still be done that day. The part did not come in and the car was not completed until the following day. The service center also told me that due to having to replace the tie rod I would need a four wheel alignment. I told them not to break anything else while they were "fixing" my car. I had to borrow a car for work as mine was not ready and I need my car for my job. When I picked the car up the person who took me to the billing window was very smug and did not offer any sort of apology for the extra time or expense to fix the vehicle. I will NEVER deal with this dealership again and I will strongly recommend that others who are considering dealing with them look elsewhere. Worst customer service experience ever. Below is the list of all employees listed on my invoice.