Fantastic customer service and home delivery - Mrs Street
I am elderly and don't like to drive too far. Sabrena at Ryan Ford made me a great deal on my new Fusion and we did it all on the phone. She drove my new car to me here in West University--over an hour drive from Sealy! We did the paperwork here and my Fusion was waiting for me in the driveway. I have never experienced service like this from a dealer. They are great! Thank you!
Sam the man! - Heath C
This is the second time Sam and I have worked together to get me and my family in a new vehicle. He is super efficient, extremely friendly, and will always work to get you the best deal. My favorite part about working with Sam, is that there is no BS. Straight to the point of getting you in the ride you want at the price that you can afford.
Always a pleasure doing business with Sam.
New car purchase - LINDA DAVIS
Over all customer service by Byron Evans was good. It was late in the evening and a lot of questions I asked about the vehicle he seem to not know but professionally referred me to another person at the dealership that would answer my questions the next day. Not happy on the amount for my trade in and the negotiations for more money on the trade in was not allowed due to the blue book value and the amount of miles on the car.
Great buying experience! - Suzi
Bill Wunderlich was friendly, knowledgable, and very patient with us. We ended up changing colors and packages on the vehicle we wanted midstream and he never batted an eye. Finance and aftermarket employees were great as well.
professional staff, product knowledge, easy buying experienc - Ford Tough
Great product, competitive pricing, good vehicle comparison that allowed me to make an informed choice. Why in the world are you wanting 25 words minimum?
professional and hassle free - Sunshine
My visit and purchase was handled with professionalism and hassle free, from my salesman to the finance department, it was a smooth transaction
Great!! - Pgraham1
Justin love was very professional and knowledgable about my truck!! He did everything in his power to make sure I had a great experience! I will recommend justin love and mcree ford
Nice experience - Stewy mono
My wife and I have bought many cars in our years and the technology gets harder and harder to understand. Planet in Humble did a great job explaining and even offered us a special class if we needed more help. The overall sales experience was great as well.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Service - gera123
Purchased a truck from Justin at this dealership. He was very helpful and responsive when I had questions. The whole team at Chastang Ford was great. Would definitely recommend them to other people looking to purchase a vehicle.
Best Salesman Ever - mmullens84
Eric at Planet Ford when above and beyond to ensure my new truck buying experience went smooth and without any issues. Even after I almost bought a Chevrolet Eric Called me back and I went the the Eco Boost F150 has More room for my Grandkids.
It was great! - Nancy l
Blake found me on the saleroom floor and introduced me to the 2017 Ford Escape. He was very knowledgeable and answered all my questions without pressure. He was always polite and never pushed. It was easy.
Car buying made easy! - Titan
Ask for Kevin in the pre-owned and you'll have a great car buying experience. Plus he'll ensure that any 'promised' work gets done to your complete satisfaction.
Completely Satisfied!! - Gary K.
I went in looking for two dependable new or used vehicles to replace my two old clunkers. I was in a bad spot and, like most everyone, had a budget that I had to fall within regarding price. I even thought I was going in, possibly looking for too much. Gary and Brandon were receptive to my needs, and "shot straight from the hip". We worked out a deal that provided me with my needs within the budget I specified. They also gave me what I would consider a very gracious trade-in value for my two old vehicles.
Ford Focus 2016. - jay098
Mike Stewart really helped us a lot. He helped get out monthly payment down to where we could afford it. We really appreciate it. Jay Worthen
Living our dream! - LadyB
Received such wonderful service! Everyone was so very nice, respectful, and appreciative of my having selected their dealership to come to. The salesmen had such a pleasing personality and attitude. They showed honesty and true concern for our situation and showed us how they could help us to get a better vehicle than the old one we had that was pretty much worn out. Never did we think it was possible that we'd be leaving the parking lot in a Brand New 2016 vehicle!!
Thank You So Very Much Lone Star Ford from the bottom of our hearts for helping to make our dream come true!!
drove off with a new car could afford and really satisfied - PerezA
I Would Give Sterling McCall Dealership A 5 Star Rating Because Of The Salesman,Which Was John O'Donnell That Sat Down And Talked With Me About Purchasing My First Vehicle And Also Mentioning To Me About The First Time Byers Plan, And I Figured I Was Going To Drive Off With A Truck ,But After We Talked About The Prices We Soon Found Out That A Truck Was Way Out Of My Budget ,Which I Completely Understand , And He Told Me "I'm Going To Get You In A Vehicle You Can Afford,Not In A Vehicle You Cant Afford So He Started Showing Me The New Cars He Had ,Wich I Could Afford ,So After Looking At Certain Cars I Found One That I Really Liked Which Was A 2016 Ford Focus ,And Which Is Also A Gas Saver ,I Am Completely Satisfied With The Car I Purchased.
Thanks To The FinanceDepartment
Thanks John O'Donnell
100% satisfied - Bill
Lisa Requenes was my sales person and she was very professional, honest and her communication skills were as good as I have ever had. She answered ever question I had if it meant going to another resource. Every issue I had with the car she was able to resolve it with me to my satisfaction. I would definitely recommend Cook Ford as a place to buy new or used vehicles. Lisa is the reason I am a happy customer.
I bought a 2012 Ford Focus for my granddaughters high school graduation gift.
Great experience - D.Mathwig
Daryle Nelson is the very best. He was patient and very knowledgeable. This in my 5th Ford and Saleen I have bought from him. The whole process from start to finish is top notch. A highly recommend him.
rude not trustworthy - DRHOLDEN
Purchased 2016 Explorer delta with Edi, he is rude and can not be trusted. Explained that we were using my credit union for financing and not to run my credit . Not only did try run my credit they did it 3 times. Will never deal with Mac Haik again. There are to many other dealerships that will do as requested.
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
Service Department is Clueless - rags
We bought a new 2016 Ford Explorer from Ryan Ford in Sealy (they came highly recommended - also another issue with a local dealership led us there, we live in Sugar Land). After 2 weeks the electronics started having issues - the door lock on the handle wouldn't work sometimes, the mirrors would fold in but not out sometimes, the seat memory would get reset often and the back hatch wouldn't close automatically sometimes (had to manually close it) . It finally got to the point where it wouldn't start because the battery was low. When I went to jump it I found the positive cable was very loose. I tightened the cable then drove it for 20-30 minutes and after stopping it wouldn't start again. We took it to Legacy Ford and they tested it and said everything checked out and the battery just needed charging. I didn't buy it and talked to the Service Manager who assured me that was all it was. Well, about 2 weeks later the same thing happened again... this time after shopping we came out and couldn't get the doors unlocked with the key fob or door handle... we finally got the rear hatch open and crawled thru the car to unlock it. We drove it straight back to Legacy. The Explorer is used mainly on the weekend as my wife and I both work at the same place and ride together... I mentioned to the service rep that we didn't drive often during the week and after a week at Legacy the Service rep told me that if you don't drive it for 5 days the battery will lose charge and the issues we had could be from that. I was incredulous! When I challenged him he just said that is what our tech said. After a short discussion with the Service Manager (again) we came and picked up the car and drove it to Ryan Ford. They found the problem the first day... I tightened the positive cable on top of the battery... it turns out they have 2 positive cables - the other below the battery - and it was loose also. Hats off to Ryan Ford in Sealy! And a definite thumbs down to Legacy Ford service department. Legacy service just kept telling me there is nothing they can do as long as there are no error codes showing up... Ryan Ford did old fashion trouble shooting to find the problem!
Easy transatction for my new Fusion SE - Natalie_TX_Horns
I shopped around online for a Ford Fusion, and I was specific for the model and options I wanted.
The deal was clean, simple and I never felt pressured. The new showroom is nice and spacious and their selection is good. I found a car I wanted on their lot, but they were more and accommodating and even offered to order what I wanted. My old car had crapped out, so I couldn't wait. And they had the one I wanted. Their negotiating was fair and easy, and I felt like I got a fair price compared to truecar and edmands.
I will buy from them again and tell my friends to buy from them too!
Before I came to Tommy Vaiughn, a large dealer in Katy had what I wanted, and a print and buy price online. When I got there, the car had mysteriously been sold. but they had another one with the smaller motor, and it was more money. Furthermore there was add ons that they said I could not remove like window tenting and the window acid marking. Their price was also based on me using their bank.
Best car buying experience ever - Salesscitt
I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins.
Worst Service department - Danny61716
Service writer continuously lied about when truck would be ready. Kept truck from Monday through Friday for tuneup and driveshaft lube. I've never experienced so much dishonesty. After buying three trucks, I'm done with them, and my family and friends will know what happened. Steve Miller was the service writer. He needs to find another line of business where he doesn't feel it necessary to be dishonest. I don't trust anyone here now.
The most painless car buying process ever!!! - KYLE DALEY
The staff did a great job on getting me in and out. This is my 15th vehicle to purchase. I live in lake charles la, and traveled to Houston with a list of dealers and vehicles that I narrowed it down to. Baytown wasn't on the list I stop by passing through and was doing paperwork within the first 2 hours! Thanks guys you will get my repeat buisness.
Bait and Switch - Stephanie Hayes
This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many friends and family as well and the sales team at this location is top notch. HOWEVER, the service department is always so difficult to deal with. I got an email notifying me that I needed to bring my vehicle in due to a recall defect that needed to be fixed. I brought the vehicle in and once again, had to deal with Joey Cipolla. I have had dealings with him in the past as well and his attitude and lack of customer service is still present. It amazes me that this company still has him dealing with their loyal customers and working there at all. Not only is he rude, unfriendly, inconsiderate, and demeaning to the customers, he is just bad for business.
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
they do not want to hear negative feedback - Timothy Coman
Ok, so I am ticked off now because a company doesnt wish to share your feedback, so I am posting this wherever I can. I went in this morning to have an oil change and a state inspection. This ordeal took almost 90 minutes. in the time I was there, I was barely acknowledged by the staff. When I asked about changing the station on the TV, i was promptly informed that they no one knew where the remote was, so here is an idea.. buy a universal one ( they are about $8.00 ) at walmart. I continued to wait and wait, many employees walking through, again, i am the only person in the service waiting room, no one checked on me, no one kept me apprised as to what was happening. I guess on Friday, they have lunch or at least they did today... They had hamburgers, they offered a guest on the sales side a hamburger, but the guy who is waiting, has been waiting, again, not a word, no hot coffee, no attention to the person there to spend money. Once they finished, I took the state inspection to the County for my new tags, and I guess they were too incompetent to put down the right license plate number on the paperwork, thankfully my vin was correct. Here is just a few suggestion, one of which I am now adding to my review...DONT DELETE FACEBOOK REVIEWS because you didnt find it appealing or didnt want to hear the truth. Here is also a thought, to earn someones future business, why not offer to vacuum their carpet, perhaps wash the car as way of saying thank you.. You know... old fashioned values still matter today and lastly... A Nice Thank you for your business, and please come back, oh I dont know, that might be helpful if you truly want my business. This place was extremely unfriendly and was shocking for a small town dealership...I will not be recommending your establishment to anyone...apparently, you are not concerned about guest service, creating raving fans or repeat business. To the owner, if your sales are down over PY, you might might ask yourself why... If I was on undercover boss... CHANGES WOULD HAVE BE TAKING PLACE... I am sorry, this is longer than my initial comment, because i truly expected a return comment on Facebook, but what I get when I checked it was a DELETED COMMENT so yes, I am going to now tell every review I can find. Thank you, Tim Coman