Fantastic! - MikeM
Came in for a tune up and recieved the best customer service around! Their "customer first" attitude is hard to find now days. Will definitely be returning for future service needs.
Couldn't be Happier! - the Leonards 0416
I do not even know where to begin. Our experience was phenomenal! We started communication via Internet all questions were answered professionally and timely . We originally asked to have a explorer pulled for us to test drive it was waiting upfront for us when we arrived. After the test drive we decided that we would look at a truck no problem Clennon graciously drove us right over to them! It didn't take long for us to pick out the perfect F150 4x4 Lariat. We went for a test drive Clennon gave all the information on this vehicle extremely knowledgeable about their products. Never once did we ever feel pressured to purchase. When we arrived back and decided to move forward it was so smooth. No haggling over price we felt we got a good deal. Never once did they put pressure on for anything. Once we finished with that process we went to after market and Jeffrey was just as awesome no pressure what so ever. He even found a few discounts for us! Juan in finance was just as awesome he explained everything to us! Everyone from start to finish was amazing, kind and professional. I have to admit I hate going to dealerships but, these guys totally changed my mind and made our experience enjoyable and allowed us to truly be excited about our new truck. We have told everyone how awesome they were and will definitely recommend them in the future!
Top Reviewed Specialists At This Dealership
Absolutely love our smooth Ford Explorer- Gascar - Los Gascar
We highly recommend Russell and Smith. The experience we had with Joe Rodriguez and Stephen Brooks was Proffesional and Friendly. Both were very attentive the whole experience went so smooth. Defitnetly referring family and friends. Our next vehicle is a Ford Truck. We will be back!
Thank you Russell and Smith! Joe and Stephen deserve a 10 with a plus!
The salesman helped me get all the rewards available - USAF,Luddie
I was afforded every possible courtesy,and the staff was really good at their jobs and very knowledgeable. The salesman, Taylor Figueroa,made my buying experience pleasant and rewarding. Two thumbs up.
Excellent - Rick
Excellent experience - found truck I wanted - did not waste my time - quickly made the deal and completed the paperwork timely. I would come back for my next vehicle.
Awesome. - sidney13love
I applied for a Ford Credit but was turn down, Russ was awesome, we talked and the rest is history.
Joe Ricklefsen was awesome too.
Fantastic Experience - jcates12
I really enjoyed my experience at McRee Ford. The staff was friendly and knowledgable. My salesman was really in tune with the vehicles features and answered every question I had. It was really a great experience. I highly recommend McRee Ford for your next automobile purchase.
Great place to shop - Taylorroyal
I asked a lot from them and they met my needs, they gave me a fair deal on my trade. I would recommend going to them to ge a great deal.
GREAT SERVICES - MrsRed
He's very professional and Very Informative, I really appreciatedo his knowledge on the vehicle I was looking at. When I'm ready to purchase my vehicle he will Ken will be the person I come and ask for.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
3rd vehicle-same dealership - AmyD
This has by far been the best dealership I have ever dealt with! I can call, tell them what I want and it's done. No hassle, no stress, overall great guys to help the car buying process go smoothly. We are 3 cars in over the past several years and I refuse to go anywhere else.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
New Car buying experience - avk1979
The worst car buying experience ever. They sold me the car and I paid in full for it. However, they screwed up the paperwork and backed out from the sale. Now I have been waiting for over two weeks to get my money back and dealer basically ignores my phone calls and never returns them. I am going to call police and file report very soon if I don't get my money back. And the worst part is that new car sales manager Randy said that he spoke to mr Chastang, the owner of the place, and he said literally I am quoting " mr Chastang doesn't want to deal with this sh*t ". Please stay away from this dealership.
Awesome buying experience! - James Rogers
I worked with Kendel Jackson to find the perfect 2016 F150 for me. Kendel shot me the best deal with the right options and package. The deal beat everything I had been offered here in my home area of Central Arkansas. We made the drive from Little Rock, AR to Houston, TX for the truck purchase. Upon our arrival we were met by Woody Villareal, the sales manager, and made to feel at home. Everyone was exceptionally professional and extremely service oriented. In just a matter of a few minutes I was given the keys and all the paperwork and manuals for the new truck and was driving away in my brand new F150 XLT Sport. I will return for our next vehicle purchase. Lone Star Ford has a customer for life with me.
Had to wait 21 days for an appointment! - truckguy
I have a 2016 F350 that is having problems. I called to set up an appointment and was told I have to wait 21 days until the next one is open. You would think after spending $67,000 dollars on a truck at their dealership they would try and fix the problem.
Quick Service - CKL
This place was amazing! We found we had a flat as we were getting ready to leave hotel for home. We went to their fast service lane when they opened and they had us fixed and back on the road in no time. All of the staff was very friendly and caring. A place where they really know what customer service is all about!
Purchase a new car - Sandmanjv
Tried to purchse a new car from this dealship. Their online pricing is unobtainable and might as well just figure that it will cost at least $6,000 more than posted online. Tried to work with them but unwilling to do anything about it. Would not recommend them to my worst enemy.
Purchase New Mustang GT - Dutch Mike
2 weeks ago I purchased a new Mustang GT from Sterling McCall. Overall the experience could not of bee any better. My salesman, Paul DIamanti came highly recomended. He was right! They did not have the exact car I wanted on the lot. Paul went above and beyond and drove all the way to Dickinson to get me the one that I wanted. When you put the level of exsperience and serivce Paul provided, along with a great price you rightfully gain a very happy customer!
Great Service - Craig Harrison
Brought a new F-250, wasn't sure at first , if I wanted a Ford Brock made the process easy. Thanks for the great experience Helfman Ford. !!!!!!
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
Wonderful experience getting into a newer vehicle! - normascott1025
Words can not express my deep appreciation and deep gratitude for the people at Cook Ford for everything they did for me to get me into a vehicle!! A very special shout out to Liz, Ryan, Anthony and Bryan who treated me with dignity and respect! I came into the dealership with some serious challenges but they were able to work things out for me. I definitely will return to them in the future for purchasing vehicles! When you go, ask for Liz or Ryan, they will treat you right!
Overpriced, inflexible - RJS
I purchased a new F-150 from Gullo Ford in 2014 which was a pretty good experience. I returned last week believing loyalty mattered to Gullo.
It is normal to expect that trade-in appraisal would come somewhat low. They appraised my trade-in at far less than KBB Instant Cash offer (usually less than trade-in range) to the point I felt insulted. At that point, I decided to see if we could work a deal without trade, but that appraisal left a really bad taste. I didn't get a good feeling, so I ended up sleeping on their offer and I'm glad I did.
I went to different Ford dealership instead. I've got much better deal on my trade (definitely inside the trade range) and also a great deal on my new 2016 F-150 Lariat. They genuinely wanted to make a deal happen and worked with me.
What a bummer for Gullo... they speak a great game, but their actions and methods don't. All in all, they lost me as a customer.
Long Time Relationship - EagleMike
I've been doing business with Mac Haik Ford for over 25 years. I wouldn't go back if I wasn't satisfied with the price and the service department. Go see Jim Talbot to purchase a new car or truck and Jerry Stryznicki for service.
The best Dealership in Georgia - Victory220
This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respect. The customer service rep was honest and very concerned about my needs.
Great buying experience - Yaya
First time buying a car here but had an awesome experience. Everyone was really nice and willing to help. We had a great salesman named Armando. Definitely reccomend.
Best car buying experience ever - Salesscitt
I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins.
What a jokee - HoustonBuckeye
These people are criminals. they will rip you off, lie to you and not honor their word. Beware, stay away. If you are looking for a dealer who will respect you as much as you do them, look elsewhere. I will never step foot in this place again.
Horrible Service Experience - keithcathyhill
I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the needed oil change. When we arrived to pick it up, it was $100 more than expected, the car was NOT clean. The floor mats were upside down (I guess they do that so you don't see the mess they cause????). There was grease on the inside of the drivers door. The rim on the tire that was replaced still had markings on it from where they did the work. The service advisor had told us it was cleaned and ready for pick up... He was clearly not telling the truth. He saw our dissatisfaction and did nothing. Funny thing is that this is the closest Ford store to us. We didn't buy there because of a HORRIBLE sales experience. Two strikes. I'm done with this place.
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
Service Dept. - RK
Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call.
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