great service - Joey Schneider
a great service department, they are very helpful aND friendly staff. everything is clean and have a nice waiting area. I would highly recommend this dealership
One of kind car from a one of a kind dealership! - Joseph Svoboda
I spent last year (2015) doing everything to get my hands on the new Shelby GT350 and was let down by 2 dealerships back to back. Last Friday I randomly stopped by Russel & Smith Ford and was greeted by Roy Guillory shortly after walking in the door. I can't even begin to explain how easy, painless and enjoyable he and his finance team made my experience, not to mention how friendly the rest of the sales staff was as well. If you want a no hassle, straight forward car buying experience with a staff that truly cares about making the customer feel comfortable and happy with their overall experience, go talk to Roy, he'll treat you like family.
Satisfaction with Ron Carter - housemom73
We have dealt with Ron Carter for several years because we trust them and have never been disappointed in their sales of new or used card and service Center.
excellent - Pamela Sherburne
We live in Louisiana but Planet was the nearest dealership that had the Fusion Hybrid we needed. The entire experience was a pleasure. Planet was helpful, and everything when we got there was exactly as we had been told; no high pressure and no changing of price or terms. Chad Jennings, Finance Manager, was also very helpful and informative regarding the various warranties. This sale was through Costco and we could not be more pleased with the transaction. I am only sorry they are too far away to be our service department also.
Top Reviewed Specialists At This Dealership
Fabulous experience - Steve G
Geoff Grace and Dwayne Krause provided a great experience in purchasing my new truck. First they located the exact vehicle that I was requesting. Second they worked within my budget to provide the monthly payments that I had requested. Once I took possession of the truck they continued to follow-up and assisted in completing additional work on options that I desired on the truck. I will send anyone looking for a new ford in their direction immediately without hesitation.
Excellent - Jinx
My purchase of my new Ford F150 was one of the most exhilarating experience that I have a had. The service was excellent. The finance person was also excellent. This is my second vehicle purchase from Joe Myers Ford within the last year. I guess we are like family now.
Excellent sales service - Todd in Texas
They are easy to work with and polite. Outstanding responsiveness. One of the few dealerships in the Southwest that I have worked with that does indeed take care of the customer with honesty and respect. I would definitely do business with them again.
Second time to purchase a new car great experience - Zoey
Great 5 star experience James Tillman is terrific and has s great sense of humor and personality super five star salesman and dealership James is a great family man
Great price - Bib Beat
We searched all over the Internet and got it down to 3 dealerships, Planet in Humble responded the quickest and we got the best price. No games once we arrived either.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Service - gera123
Purchased a truck from Justin at this dealership. He was very helpful and responsive when I had questions. The whole team at Chastang Ford was great. Would definitely recommend them to other people looking to purchase a vehicle.
Excellent service!! - Russell62
From start to finish, everything was perfect! Made a call in the morning to ask about the truck and I picked it up the same day at 5. Very quick with everything and very fair on my trade. The people at Appel are very accommodating and they work well together. I was very impressed!
Service Experience - Henry Wied
Service Rep. Glenn Mcferon did an excellent job to get my pickup service and repaired. He saw that I was in and out in a reasonable time. He is friendly and honest.
Would refer others to this dealership - Carrier2016
When I went to Friendly Ford in Crosby I was approached by Don Myles. Mr. Myles was very knowledgeable and very friendly. His service was extremely amazing. Definitely one of a kind and Friendly Ford is definitely one lucky company to have such an individual. He had so much knowledge of the variety of vehicles. He made me feel like Ford was for everyone. I just wanted to say thank you Mr. Myles for such a pleasant experience. I will definitely be recommending customers to you.
Great Service - Rene Hernandez
No hassle shopping, I told them what I was looking for and they went out of their way to make it happen. Will definitely make this my dealership from now on.
Completely Satisfied!! - Gary K.
I went in looking for two dependable new or used vehicles to replace my two old clunkers. I was in a bad spot and, like most everyone, had a budget that I had to fall within regarding price. I even thought I was going in, possibly looking for too much. Gary and Brandon were receptive to my needs, and "shot straight from the hip". We worked out a deal that provided me with my needs within the budget I specified. They also gave me what I would consider a very gracious trade-in value for my two old vehicles.
Scheduled me to test drive a car they didn't have - Hadbetter
Saw an add today and replied to the dealership for info. They called me 5 minutes later and asked if I was available to see the car today. I drove 45 minutes from humble to see and drive the car, only to be told it wasn't there and when they did get it, it needed new airbags and touch up work. They wasted an hour and a half of my time.
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
Great - RichardS
The staff at Cook Ford Liz and Bryan made sure I got into the truck I wanted and at a great price. I am very pleased with the service. I will be sending people to them to buy a vehicle.
Service Department pathetic - carguy
Was told by Paul Sokol to have my car in by 7AM and after his service men arrived at 8AM work would begin. That did not happen!
Left several messages throughout the day for Paul and never got a returned call from him. Finally at 4:30pm I finally talked with him and was advised that no one had looked at the vehicle since I brought in at 7AM. He said someone would get on it and maybe it would be ready the next day!
If I had been told there were a huge backlog of people that had brought their cars in over the weekend and It would be a day or two, I would not have been upset about that. But that was not the case! Paul never mentioned how over loaded they were with other cars!
THIS IS VERY POOR CUSTOMER SERVICE!!
THEY PUT THE C IN CON GAME NOT CAR BUYING EXPERIENCE - fordshareholder
LETS START BY I PICKED OUT A F350 THAT WAS ON SPECIAL PRICE AND 1ST SAID I CAN GET $1250 REBATE OFF THAT PRICE IF I USE FORD CREDIT. THEN 30 MINUTES LATER I AM ASSUMING AFTER THEY RAN MY PERFECT CREDIT AND SAID REBATE DOES NOT APPLY. I WAS A LITTLE MAD BUT THEN THEY SAID THEY FORGOT TO CHARGE ME $399 FOR WINDOW TINT NOW I THINK I AM ON CAMERA AND THIS IS A JOKE BUT IT GETS BETTER. SO WE NEGOTIATE THE $399 WINDOW TINT TO $199 AND THEY SEND ME INTO FINANCE REMEMBER I SAID I HAD PERFECT CREDIT SO I KNOW GOING INTO FINANCE I WILL GET 0% FROM FORD. THE FINANCE LADY SAID I GOT APPROVED FOR 6.9% WITH FORD AND I SAID WHAT ABOUT 0% FOR 72 MONTHS LIKE THE BIG BANNER SAYS IN YOUR LOT? SHE SAID OH YES YOU DID GET 0% BUT YOU WILL LOOSE OVER $5300 IN REBATES. I SAID GET THE SALES MANAGER BECAUSE HE TOLD ME BEFORE NO REBATES WILL APPLY TO THE PRICE ON SPECIAL. SO THE DOG AND PONY CIRCUS ACT GETS BETTER SHE GETS THE MANAGER AND HE SAYS TO ME IN FRONT OF THE FINANCE LADY I EXPLAINED TO YOU EARLIER ABOUT THE REBATES AND I SAID YES YOU DID THAT THE SPECIAL PRICE YOU CANNOT USE ANY REBATES SO I CAN USE MY 0% AND I WILL BE ON MY MARRY WAY. THEN THEY LEFT ROOM CAME BACK AND SAID WE CANNOT DO THAT THE PRICE OF THE TRUCK WILL GO UP $5300. WELL AT THIS POINT I HAD ENOUGH AFTER 4 HOURS OF THIS CIRCUS ACT SO I SAID F$#$ THIS I AM LEAVING. I PURCHASED A FORD EXPLORER FROM THEM IN 1998 AND SAID I WOULD NEVER GO BACK BUT THE PRICE OF THIS TRUCK NO DEALER IN TOWN COULD BEAT EVEN PLANET FORD WHICH IS MY GO TO DEALERSHIP. I OWN A LOT OF STOCK IN FORD AND IT REALLY MAKES ME MADE THAT PEOPLE LIKE THIS REPRESENT FORD A COMPANY THAT HELP THIS COUNTRY ENTER A INDUSTRIAL PERIOD. I ENDED UP BUYING A TRUCK FROM CHARLES PRINCE THE SALES MANAGER AT PLANET FORD AND HE WARNED ME ABOUT THE PRICE OF THE TRUCK AT GULLO WHEN I ASKED IF HE COULD BEAT IT. SORRY SUCH LONG STORY BUT I DONT WANT PEOPLE THAT TRUST FINANCE PEOPLE TO GET WRAPPED UP IN THIS CIRCUS ACT.
GREAT SERVICE - CHARLES TAYLOR
Our family has been buying car and trucks at Helfman Ford for over 30 years. We always return for service, because it's the best in town.
Service Department is Clueless - rags
We bought a new 2016 Ford Explorer from Ryan Ford in Sealy (they came highly recommended - also another issue with a local dealership led us there, we live in Sugar Land). After 2 weeks the electronics started having issues - the door lock on the handle wouldn't work sometimes, the mirrors would fold in but not out sometimes, the seat memory would get reset often and the back hatch wouldn't close automatically sometimes (had to manually close it) . It finally got to the point where it wouldn't start because the battery was low. When I went to jump it I found the positive cable was very loose. I tightened the cable then drove it for 20-30 minutes and after stopping it wouldn't start again. We took it to Legacy Ford and they tested it and said everything checked out and the battery just needed charging. I didn't buy it and talked to the Service Manager who assured me that was all it was. Well, about 2 weeks later the same thing happened again... this time after shopping we came out and couldn't get the doors unlocked with the key fob or door handle... we finally got the rear hatch open and crawled thru the car to unlock it. We drove it straight back to Legacy. The Explorer is used mainly on the weekend as my wife and I both work at the same place and ride together... I mentioned to the service rep that we didn't drive often during the week and after a week at Legacy the Service rep told me that if you don't drive it for 5 days the battery will lose charge and the issues we had could be from that. I was incredulous! When I challenged him he just said that is what our tech said. After a short discussion with the Service Manager (again) we came and picked up the car and drove it to Ryan Ford. They found the problem the first day... I tightened the positive cable on top of the battery... it turns out they have 2 positive cables - the other below the battery - and it was loose also. Hats off to Ryan Ford in Sealy! And a definite thumbs down to Legacy Ford service department. Legacy service just kept telling me there is nothing they can do as long as there are no error codes showing up... Ryan Ford did old fashion trouble shooting to find the problem!
Best car buying experience ever - Salesscitt
I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins.
The most painless car buying process ever!!! - KYLE DALEY
The staff did a great job on getting me in and out. This is my 15th vehicle to purchase. I live in lake charles la, and traveled to Houston with a list of dealers and vehicles that I narrowed it down to. Baytown wasn't on the list I stop by passing through and was doing paperwork within the first 2 hours! Thanks guys you will get my repeat buisness.
What a jokee - HoustonBuckeye
These people are criminals. they will rip you off, lie to you and not honor their word. Beware, stay away. If you are looking for a dealer who will respect you as much as you do them, look elsewhere. I will never step foot in this place again.
HORRIBLE CUSTOMER SERVICE - 08Fordowner
I'd give less stars if I could....
I went there today after visiting most of the different dealerships along I-10 between highways 6 and 99. They have an Explorer I liked, so I drove home to get a vehicle I'm considering to trade-in and made my back to Autonation Ford in order to get an offer on my trade-in and see if we could negotiate a deal. The salesman I was dealing with informed me that they wouldn't appraise my vehicle if I didn't test drive the Explorer. I currently drive a 2008 Ford Explorer, but to further the process I needed to drive a 2010 Ford Explorer - as if it's going to be some great surprise to me that it moves forward when I put my foot on the accelerator or turns in either direction as I turn the steering wheel. Instead of wasting my time test driving their newer Explorer, I got back into my older Explorer and left. Stupid games and ridiculous sales tactics are what I expect from shysters, not professionals.
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
Service Dept. - RK
Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call.