Great dealership - Happycustomer
My whole buying process was great. Especially my salesman Michael. I called the dealership on a whim and got Michael. He was very straight forward and informative. I felt comfortable with him every step of the way. I would definitely buy another vehicle from him.
Great experience... - donald j kirkland
I had the best experience ever shopping for a new vehicle. When we spoke with Craig Jones we were at ease immediately. He really seemed to care about our needs. He actually makes car buying fun instead of a drudgery. Thanks again Craig. We will tell everyone where to go first when shopping for a new or used vehicle. Craig Jones is a real gem!
Top Reviewed Specialists At This Dealership
Excellent experience - Iris
Great experience with Joe Myers Ford dealership, i would recommend it to anyone who is looking for a new ford. And Mr. Tony Morgan the salesman was excellent. Thank you Mr. Morgan and i don't remember the manager's name thank you to you too.
Buy a used truck. - MGF#1
Mr. Jimenez, thank you so much for the pleasurable truck buying experience. I appreciate your professionalism and courtesy. Your knowledge, competence and helpful nature was wonderful. Your willingness to work with me and find me what I was looking for was exactly what I wanted in a Salesperson. Not someone who was just trying to "sale a truck or car". Thank you again Sammy for such a great experience.
Next time I'm in the car / truck buying market...I know exactly where I'm going to go - "Ron Carter in Alvin"!
Excellent - Henryrich
Russell & Smith Ford is the best dealership to buy a car. Everyone there is so nice and sweet especially Connie and a beautiful young lady Selena. Connie ford will always have a customer out of my family and I. And the young lady Selena has a bright future first meeting her anybody could & would fall in love, smart sweet and very beautiful. I'm a very happy.
Great dealership - hollister_paige
I've purchased all of my cars from Gulf Coast Auto Park and it has always been a pleasant experience. The staff is nice and helpful and everything always goes smoothly. I wouldn't buy from anyone else!
2017 F150 King Ranch FX4 Chrome Package Experience - Stanimal
Over the past 3 months I've dealt with countless horrible sales teams/dealerships. That was until I found David Bagby at McRee Ford. INCREDIBLE!
Great experience - Pleased Customer
Karl Alfeld and Rafael Bradley were wonderful to work with and provided quality customer service. Everyone welcomed us and we didn't feel like they were trying to take advantage of us, which has happened in our past of car-buying experience.
Highly recommend this dealership!!
Best Yet - kb
Made my third purchase from them today and will definitely be back. Thanks Chuck Kramer, Scott Miller, Ken Riley and Jerald Hale. They found exactly what we were looking for before we made the trip. In and out in less than an hour.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Service - jelewis1018
The service team does an excellent job and they are pleasant to work with. I have all of the service, on my F-250, performed at Classic.
Excellent Service! - Deanna B
Appel Ford and Blake Sander made the "buying a new car" experience enjoyable and stress free! After looking at several options he helped me find the perfect car, a 2017 Ford Explorer XLT. I will definitely return to Appel Ford for my future car needs and will recommend Blake to my friends and family.
Quick Lane - Latuna
Speed with which my new vehicle was serviced even though not purchased at Helfman has made me a permanent customer. The people in the Quick Lane were very welcoming and I was in and out faster than expected.
Awesome - The Millers
I have been dealing with Chastang Ford for many years. I have bought all my vehicles there and always use the Quick Lane Service. Over the years I have gotten to know several of the employees and I feel like they are an extending part of my family. A big thank you to Rey in service for always taking care of my vehicle needs.
No hassle and great price. - Fordloyalty
They didn't waste my time. Great price! They had the best prices in the Houston area for the truck I wanted.
Shawn Breland did a great job.
This is what customer service looks like - Danfranktx
From the moment I walked in to the time I left, with a new truck, I felt taken care of. And they beat everyone's price as well for the same truck.
Quick Service - CKL
This place was amazing! We found we had a flat as we were getting ready to leave hotel for home. We went to their fast service lane when they opened and they had us fixed and back on the road in no time. All of the staff was very friendly and caring. A place where they really know what customer service is all about!
Outstanding! - AverageJeff
This dealship does it right. Having purchased quite a few new cars in my lifetime, I can honestly say I have never been treated so well. From A to Z these people never stumbled. I will definitely be back.
Spend $83,000 and get treated horrible..... - lorraine dickens
So my husband purchased a 2015 F250 about 2 years ago from this dealership. Last week we had a major engine problem happen and we took it to dealership to have them replace the whole engine for us. I went to pick it up today and was sent to the pay window at the service department to pay our insurance deductible, I then asked the lady if she could show me the warranty information on the paperwork I was asked to sign (which my husband asked me to make sure paperwork had this information before I signed anything). She asked me if I read the paper work.....I then reread it and again I saw nothing about warranty. She then told me I would have to speak to my service adviser about warranty who at that moment had just walked up to me.I was then escorted to the back of the shop to speak to service manager who would not look at me and said there was no warranty after being told there was a warranty on a diesel engine. I began to ask why there was no warranty I was told that he had already done me a favor by assisting me with the deductible (which was his idea to begin with before they started to work on truck). He then turned around back to his computer to remove any assistance for deductible and said there was no warranty on the engine that Friendly Ford had just put in our $60,000 truck that we purchased from them. I then left and decided I would let my husband deal with this manager and he obviously had no respect or even common business courtesy to speak with me. After walking away my service adviser came out to tell me she spoke to another manager who printed out the warranty information for me so I could go in and sign the paperwork to pick up vehicle. I then told her I would not deal with them and would have my husband talk to them and looked at me like I was crazy. The only person who had any real business savvy in handling our situation was Jenny. She was not our service adviser but she is the only one who helped us feel like we were doing the right thing by having them replace our engine and trust there competency .......the service manager treated me horribly, the lady at the money check out was rude and short and had not time for me. So after spending $60,000 on a truck and another $23,000 for repairs I was treated rudely, talk down to, was told one thing by one person than another by someone else, was made to feel like I was over reacting because I had many questions....over all just a horrible experience.
Wonderful experience getting into a newer vehicle! - normascott1025
Words can not express my deep appreciation and deep gratitude for the people at Cook Ford for everything they did for me to get me into a vehicle!! A very special shout out to Liz, Ryan, Anthony and Bryan who treated me with dignity and respect! I came into the dealership with some serious challenges but they were able to work things out for me. I definitely will return to them in the future for purchasing vehicles! When you go, ask for Liz or Ryan, they will treat you right!
Awful Dealership - Houston1
I was invited by the internet manager this morning to come test drive a car that she assured me was in stock. I ubered it to the dealership (not cheap!) right away. Turns out she lied and the car was not there, as it had been sent to auction awhile back. They wasted my time and my money getting there.
This is a Very unprofessional dealership and I question their ethics as well. Don't bother. There is plenty of competition her in Houston.
Another fantastic experience! - fmatute12
This is our 6th car purchased from Mac Haik Ford. We drove from Austin to Katy to purchase this vehicle. Travis was a wonderful salesperson, not pushy and extremely helpful. We will always continue to buy our vehicles from Mac Haik and will recommend them to all our friends and family for their great service and quality vehicles across the board.
The best Dealership in Georgia - Victory220
This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respect. The customer service rep was honest and very concerned about my needs.
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
2017 Escape - Ruby 2017
We had a very painless and timely experience at Baytown ford. Found just what I wanted online,made an appointment and BAM.. new car!🚗💨
Hadn't bought a new car since 2000!! And that was a Ford too, so I know this one will last for many years
Easy In & Out - None2
Tommie Vaughn Ford has the best service department in Houston, Texas. We have a large fleet of vehicles and as a Fleet Manager I need fast and reliable service. I trust and recommend Tommie Vaughn Ford Service Department.
Service Center - cmcl1805
Vehicle was clean, detailed and ready for me when I arrived at dealership. Inside of vehicle was immaculately cleaned, tires and rims were in great shape. Gas tank was filled to full capacity before I bought the car.
Rip off!!!!!!!!!!!!! - angryconsumer
Moved here in July 2016, took Mustang to them because it was draining the battery. They told us it was the altenator, paid them $892.58 to replace. A few months later, died again. This time they told us to get a new battery, old one had a dead cell. Did so. Went on a trip and on return, car dead again. This time had it towed to Mac Haik, they told us the Smart Junction Box was corroded, $914.00, told them that this was ridiculous, we just spent the money for the altenator, but they insisted this was the only problem they could find, but it was no guarantee. I got them to lower the bill to $814.00. When my husband picked up his car, the back window louver was torn off, and he asked, but no one knew what happened. When he was driving home, he noticed the air bag light was on at the dash board, he called Stephen at Mac Haik, and he said it was on when they received the car, which was total BS. The airbags are under recall. Run, don't walk away, run from this dealership, they don't care about fixing the problem, just getting as much money from you as they can.
Rude sales and dishonest - ms2jon
This place will have your blood pressure up. I came in to make a purchase and new I was buying a used car. The sales person Kalil seemed very nice and ready to work with me even though my credit wasn't great. He showed me a 2013 Dodge Charger but only the inside of it because it was close to the end of the day and it was dark. At first he made up some excuse saying it was locked up and all techs were gone. That should have been my warning. So the deal was made but the car wasn't ready because they said they were doing body work and wanted to make sure the paint dried and no damage would be made from it not being dry. Then when I made my finally down payment it still wasn't ready and I was told two different things. 1st work was still being done and 2nd it was just locked up already and the tech had left. So when it finally came time for me to pick up my car I was so excited that I just hoped in and took off and the next day I noticed a huge dent on the side of the car on the passenger side. I was floored I immediately called my sales person back and left a message and he never called back. So I called the manger a few days later and he told me to bring it in. I haven't even had the car a week and a knocking sound came from below the car to. I couldn't believe it. I understand it's a used car and things happen but not even a week of having it something happens. Then when I came in to drop it off my salesperson Kalil was so rude and told me that he didn't have to make the deal with me. He said they had to work so hard on getting me a deal. He got loud with me and my son eight year old son was with me. He said it was my fault because I was rushing them and even was throwing his hands up at me. I was told it that they didn't have the key and so yes I was rushing it because I felt like I was being fed lies. This was not professional at all. I did not raise my voice at him. I just told him the issues and it should have been left at that. I will never recommend this place to anyone. Ive was a sales manager for 13 yrs and I never treated a customer in that manner. They need to remember a sale just doesn't end once a customer buys a vehicle it continues because one voice can help a business. I am floored and hurt. I was not respected as a customer. I did rush to the manager and tell him but he just told me that he didn't know the story and just stood there. As a manager I would have stated that I hear your concern and let's figure out what the issues is. I am in tears because no one should be yelled at especially a women in front of staff and other customers.
Internet Sales Manager