very good people treated me like a king - bd1981
i like the way the treated me the price was better then everybody else I would recomed this dearlership to all my friends. it was worth the drive. to find the right truck and the perfect truck.
Absolutely love our smooth Ford Explorer- Gascar - Los Gascar
We highly recommend Russell and Smith. The experience we had with Joe Rodriguez and Stephen Brooks was Proffesional and Friendly. Both were very attentive the whole experience went so smooth. Defitnetly referring family and friends. Our next vehicle is a Ford Truck. We will be back!
Thank you Russell and Smith! Joe and Stephen deserve a 10 with a plus!
A Wonderful Buying Experience - jb
Pat Thomas is a wonderful sales person. We never felt pressured or hurried during our visit to Ron Carter and he answered every question we had (and we had a lot). We definitely had a great experience and are so glad we decided to shop at Ron Carter for our Suburban. Thank you for a wonderful buying experience!
FIRST hassle-free vehicle purchase we ever encountered. - Happy Owners
Let me say that like most people on a budget I HATE vehicle shopping.
That being noted, my first communication with Planet Ford was via an internet inquiry which was answered by Brian Strawn. I requested an initial quote on a vehicle followed by several more e-mails/texts requesting further information. My final request was a "drive out price." Because of varying circumstances I thought I had missed my window of opportunity to receive some of the promotional discounts Planet Ford was offering at the time but Brian worked with me and when my husband and I finally made it to the dealership, he stood by the written communication with NO SURPRISES and NO PRESSURE to buy added on features that we did not want or need.
Because of evening rush hour traffic we did not get to the dealership until late and even though Brian had an event that evening to attend, he took the time to make sure we test drove the vehicle, got all our questions answered, and the paperwork processed. We felt bad because by time we were done and handed the keys, Brian had MISSED the event. That takes dedication and a commitment to provide excellent customer service. We were pleased with the overall process.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Buying a car - Wes Goodvin
They don't give the cars away but, they will agree to a reasonable price. They will suggest "Ups" but, don't press you on them. There is no BS with the salesman saying one thing & the manager saying another. Rather, they bargain in good faith.
Pleasant experience and very helpful and Informative. - Studebaker57
It wasn't a high pressure sale event and Robert was easy to work with. I would deal with them in the future on a new car.
Already enjoying my new mustang! - gregoryxking1
Overall experience was great, LaDy Gentry was amazing when it came to looking for the vehicle I wanted and making sure it was sent over from another dealership.
Jay is an amazing person! - Phillip123
My wife and I had nothing but an amazing experience. We came in just looking for a new truck for me and ended up coming back a month later for a second truck. All of the people that we dealt with were professional and courteous. We recommend McRee to anyone looking for a straight to the point, no b.s. Dealership.
Great price - Bib Beat
We searched all over the Internet and got it down to 3 dealerships, Planet in Humble responded the quickest and we got the best price. No games once we arrived either.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Service - gera123
Purchased a truck from Justin at this dealership. He was very helpful and responsive when I had questions. The whole team at Chastang Ford was great. Would definitely recommend them to other people looking to purchase a vehicle.
Awesome - Dkaggie02
Great and knowledgeable people all around. I would highly recommend buying your next vehicle from Appel Ford. Chris was awesome to work with and made sure everything was ready to go when I showed up to sign the papers.
Great experience - Glenn McCollum
This was my first visit at Lone Star Ford, and it was very good. I was completely satisfied with everything. They were very helpful and knowledgeable. I would definitely recommend them to friends and family.
Great experience - Primitivacanoy10
Thanks you so much to ( Chad Arch ) who assisted us,at the time that me and my husband looking for a car.He did a great job! I recommend him as a good salesman.
All around amazing! - Sonya
From sales to service and body shop, these guys are amazing. I bought from Hilary and he made it so easy. This was my second car I bought from him. I took it in to have aftermarket work done in service, they were great. Then within two months of ownership someone hit my car. Devastated I took it to the body shop and I'm telling you it looks brand spanking new!! I will buy my next car from no one else except Tomball Ford.
Quick Service - CKL
This place was amazing! We found we had a flat as we were getting ready to leave hotel for home. We went to their fast service lane when they opened and they had us fixed and back on the road in no time. All of the staff was very friendly and caring. A place where they really know what customer service is all about!
Purchase New Mustang GT - Dutch Mike
2 weeks ago I purchased a new Mustang GT from Sterling McCall. Overall the experience could not of bee any better. My salesman, Paul DIamanti came highly recomended. He was right! They did not have the exact car I wanted on the lot. Paul went above and beyond and drove all the way to Dickinson to get me the one that I wanted. When you put the level of exsperience and serivce Paul provided, along with a great price you rightfully gain a very happy customer!
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
Wonderful experience getting into a newer vehicle! - normascott1025
Words can not express my deep appreciation and deep gratitude for the people at Cook Ford for everything they did for me to get me into a vehicle!! A very special shout out to Liz, Ryan, Anthony and Bryan who treated me with dignity and respect! I came into the dealership with some serious challenges but they were able to work things out for me. I definitely will return to them in the future for purchasing vehicles! When you go, ask for Liz or Ryan, they will treat you right!
My Service Exeriance - homestead1
I have taken my 2009 Ford Expedition in several times for oil changes and minor repairs. They have always done an outstanding job of calling me, keeping me updated. My furniture store is just in downtown Conroe, and they drop me off, pick me up no problem.
My experience today was a dead battery, could not jump it. Had it towed in with AAA. I mean it was very dead.
Shayna H (looks like Jody Foster!!) called me and said it was just a loose cable (not by the battery) and they tightened it up, charged the battery, NO CHARGE!! Yet they could have charged me for something...
Great place!! Very friendly, nicely ran... Conroe has the best of the best of family run dealerships in The Greater Houston Area!
By the way, the shuttle guys are the best!!
Chris Pfeiffer, Homestead House Furniture
201 N Pacific St
Conroe, TX 77301
Service Department pathetic - carguy
Was told by Paul Sokol to have my car in by 7AM and after his service men arrived at 8AM work would begin. That did not happen!
Left several messages throughout the day for Paul and never got a returned call from him. Finally at 4:30pm I finally talked with him and was advised that no one had looked at the vehicle since I brought in at 7AM. He said someone would get on it and maybe it would be ready the next day!
If I had been told there were a huge backlog of people that had brought their cars in over the weekend and It would be a day or two, I would not have been upset about that. But that was not the case! Paul never mentioned how over loaded they were with other cars!
THIS IS VERY POOR CUSTOMER SERVICE!!
Ryan Tijerina - Patsescape
My husband and I were given outstanding service this past weekend by Ryan Tijerina. Ryan went over and beyond to put us in the vehicle of our dreams! The entire sale experience with Ryan was stress free and very quick. Ryan's professionalism and kindness will be remembered by my husband and I indefinitely. We will recommend Helfman Ford and Mr.Tijerina to anyone who is interest in a new vehicle. Thank you!
The best Dealership in Georgia - Victory220
This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respect. The customer service rep was honest and very concerned about my needs.
Best car buying experience ever - Salesscitt
I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins.
Everything - Barmaidheather
We bought 2016 f250 from Johnny Luna he was so nice the day we bought it we got home and found the raido/ GPS cluster wasn't working and since we bought at dusk we missed 2 small dents on the tailgate so called the next day Johnny said drop it off ( Oh and they took out floor mats out and forgot to put them back in had to call and ask and drive back up to get them) and they would get the dents out. When we got there ohnny pulled my husband aside and said just tell me what did you do I'll still fix it just be honest. He accused him of denting it. So we drop it off next day to fix GPS and dents at7 am. Johnny calls at 9:30 am says it's done. We go to pick it up at 5 pm after work and the never looked at GPS so while we wait another 45 min we find out the module needs replaced. If they would have looked at it in the morning if they could have ordered it and had the part the next day but instead they had to order the part the next day fix it the following day and then we could pick it up the following day so two days after buying the truck we did not have the truck for an entire week Johnny said when we picked it back up for the inconvenience it would be detailed and a tank full of gas we got it back it was dirty and it was 76 miles left till empty. So we talked to the manager named Joel who told us to bring it up he would fully detail it and fill the gas tank so when I brought it up of course it was full only a quarter of a tank needs to be filled they filled it and the detail job was the worst thing I've ever seen I'm actually taking it back tomorrow to tell them that they need to train their people to detail there is a mud handprints and say and still all over the vehicle I would never recommend Johnny Luna as your salesman or Baytown Ford to anyone and all they kept asking during the whole sales experience was please give us a good survey please give us a good survey we have yet to do the survey but after I go there tomorrow the survey will be done and it will not be good! Do not go to baytown ford
What a jokee - HoustonBuckeye
These people are criminals. they will rip you off, lie to you and not honor their word. Beware, stay away. If you are looking for a dealer who will respect you as much as you do them, look elsewhere. I will never step foot in this place again.
Unethical - Do NOT Give them Your Business - mgunns7
This business not only uses, but openly supports unethical business practices and needs to be dealt with by the BBB. I entered into a verbal agreement with the salesperson to purchase a vehicle. He quoted me a price and I accepted. An hour later when I went to complete the online application, the same salesperson INCREASED the price. When I questioned him, he told me the price I agreed to (with a witness present) was not really a final price. Nonetheless, I moved ahead and completed the credit application. I called the sales person the next day as he never got back to me. He told me they sold the car to someone else.
Salesperson and sales manager told me there was nothing I could do, sales manager was unapologetic, angry at me for escalating to him, told me we were both at fault, etc. What's more, he told me there was nothing ethically wrong with having a deal with someone and then intentionally breaking that deal in order to sell a vehicle for more money to another buyer. Unbelievable! Save your time, go somewhere else where you'll be respected, treated fairly and given the ethical treatment you deserve. AutoNation needs to clean house at this location and provide some serious sales, customer service, business ethics and client recovery training.
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
Service Dept. - RK
Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call.