Best in Texas - aw203
After dealing with terrible service and miscommunication errors from a local dealer, I decided to take my car to Ryan Ford. The people were friendly and the service was quick and effective. They told me what I needed to know and did everything they could to get my questions answered. I will never take my car anywhere else.
HAPPY INDEPENDENCE DAY - J S Perkinson
I found myself car shopping on the 4th of July with my husband and happened upon Joe Rodriguez who was very customer friendly and helpful as we were initially looking at 2016 Escapes but we found a 2017 we really liked and he advised us of incentives.After financing was worked out, he help us pair up the the I-phone and we drove away happily streaming instead of screaming!
...AS IF I WAS FAMILY.... - Erica
DON'T HESITATE IF YOU ARE LOOKING FOR A NEW OR USED CAR....I STRONGLY RECOMMEND RON CARTER! TONY EVANS WILL MAKE SURE THAT YOU ARE WELL TAKEN CARE OF AND WILL TREAT YOU LIKE FAMILY. FROM THE TIME I STEPPED FOOOT ON THE LOT....TO THE TIME I LEFT...WHICH WAS NOT LONG....THE EXPERIENCE WAS EXCELLENT! GO SEE TONY....I KNOW HE'LL TAKE CARE OF YOU TOO!
Lucky - dawn vardell
I'm so happy with my Planet Ford experience, we will continue to purchase all of our vehicles from them. We recommend them to everyone.
Top Reviewed Specialists At This Dealership
New car buying experience - becky2234
Great experience buying new Explorer - sales and financing. This is second car bought in the last year and I would recommend this dealership to everyone. Through in helping you find the exact car since husband had very specific wants in this vehicle. Thanks
Routine service - DEJENNINGS38
I was met by a friendly service technician who knew me and my vehicle. The service was completed when I was told it would be. The rates are reasonable. I will be back!
Best Dealership - dalk
Best place to shop for a new/used vehicle! Professional and friendly staff! Everyone says "Hello" with a warm smile and assist you without hesitation. This is a top notch dealership that's second to none.
A pleasant experience! - Pam62
Too bad I didn't visit McCree Ford first. When I made the decision to buy a Ford Explorer I visited several dealerships, I drove into the car lot at McCree and was met by the nicest salesman-Jay Shaiq. He is very knowledgable and helped me find exactly what I was looking for with absolutely no pressure. The whole car buying process was easy and pleasant.
Incredible experience - Philandjan
I went in to buy a car for our daughters graduation, we have bought a lot of cars and you never know what to expect but this was a great experience. They even brought it around with a bow on it for her.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Service - gera123
Purchased a truck from Justin at this dealership. He was very helpful and responsive when I had questions. The whole team at Chastang Ford was great. Would definitely recommend them to other people looking to purchase a vehicle.
Excellent car buying experience! - km2960
Carlos and the Appel Ford staff made the car buying experience an excellent one. This was my third Ford purchase from Appel and they always deliver. Thanks to a great team!
Buying a car CAN be fun! - Norm
Jorge Lopez is the epitome of a no-nonsense sales associate. I recently traded my 2013 Ford F150 King Ranch on a factory-ordered 2016 Ford Edge Platinum, both bought through Jorge. I wasn't sure which model Edge I wanted so Jorge took me out in both the Sport and the 3.5L. The Sport was really zippy but the interior is all black: not so good in hot Houston!
We toured the available models and looked over color-options to determine if my color scheme made sense. Once that was done the rest was straight forward!
The car build was delayed slightly but arrived early. Jorge kept me abreast of the car's status from start to finish. He even did a YouTube video of the car after it was detailed the day before he delivered it to me.
Jorge bent over backward to do anything possible to make my car-buying experience fun and informative. When he delivered the vehicle, he walked me through every option and setting possible to make sure I'd know what I was doing before leaving for home.
He'll be selling me my next car.
Completely Satisfied!! - Gary K.
I went in looking for two dependable new or used vehicles to replace my two old clunkers. I was in a bad spot and, like most everyone, had a budget that I had to fall within regarding price. I even thought I was going in, possibly looking for too much. Gary and Brandon were receptive to my needs, and "shot straight from the hip". We worked out a deal that provided me with my needs within the budget I specified. They also gave me what I would consider a very gracious trade-in value for my two old vehicles.
Ford Focus 2016. - jay098
Mike Stewart really helped us a lot. He helped get out monthly payment down to where we could afford it. We really appreciate it. Jay Worthen
Great shopping experience - FordEscape
I went to Lone Star Ford after a terrible experience at another dealership. I was apprehensive and nervous at the beginning. That fear soon went away after being treated with utmost transparency and respect by everyone I interacted with. My whole experience was very amiable and pleasant. I would definitely recommend Lone Star Ford.
5 hours diagnostic - alex1234
It took 5 hours to just do a diagnostic on my 2008 f-150. All their technicians were young kid, just out of school. During the 5 hours waiting, total 6 drivers were complain about the A/C, break, engine overheat, and etc that were still not been solved after 3 visits.
100% satisfied - Bill
Lisa Requenes was my sales person and she was very professional, honest and her communication skills were as good as I have ever had. She answered ever question I had if it meant going to another resource. Every issue I had with the car she was able to resolve it with me to my satisfaction. I would definitely recommend Cook Ford as a place to buy new or used vehicles. Lisa is the reason I am a happy customer.
I bought a 2012 Ford Focus for my granddaughters high school graduation gift.
Service Department pathetic - carguy
Was told by Paul Sokol to have my car in by 7AM and after his service men arrived at 8AM work would begin. That did not happen!
Left several messages throughout the day for Paul and never got a returned call from him. Finally at 4:30pm I finally talked with him and was advised that no one had looked at the vehicle since I brought in at 7AM. He said someone would get on it and maybe it would be ready the next day!
If I had been told there were a huge backlog of people that had brought their cars in over the weekend and It would be a day or two, I would not have been upset about that. But that was not the case! Paul never mentioned how over loaded they were with other cars!
THIS IS VERY POOR CUSTOMER SERVICE!!
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
THEY PUT THE C IN CON GAME NOT CAR BUYING EXPERIENCE - fordshareholder
LETS START BY I PICKED OUT A F350 THAT WAS ON SPECIAL PRICE AND 1ST SAID I CAN GET $1250 REBATE OFF THAT PRICE IF I USE FORD CREDIT. THEN 30 MINUTES LATER I AM ASSUMING AFTER THEY RAN MY PERFECT CREDIT AND SAID REBATE DOES NOT APPLY. I WAS A LITTLE MAD BUT THEN THEY SAID THEY FORGOT TO CHARGE ME $399 FOR WINDOW TINT NOW I THINK I AM ON CAMERA AND THIS IS A JOKE BUT IT GETS BETTER. SO WE NEGOTIATE THE $399 WINDOW TINT TO $199 AND THEY SEND ME INTO FINANCE REMEMBER I SAID I HAD PERFECT CREDIT SO I KNOW GOING INTO FINANCE I WILL GET 0% FROM FORD. THE FINANCE LADY SAID I GOT APPROVED FOR 6.9% WITH FORD AND I SAID WHAT ABOUT 0% FOR 72 MONTHS LIKE THE BIG BANNER SAYS IN YOUR LOT? SHE SAID OH YES YOU DID GET 0% BUT YOU WILL LOOSE OVER $5300 IN REBATES. I SAID GET THE SALES MANAGER BECAUSE HE TOLD ME BEFORE NO REBATES WILL APPLY TO THE PRICE ON SPECIAL. SO THE DOG AND PONY CIRCUS ACT GETS BETTER SHE GETS THE MANAGER AND HE SAYS TO ME IN FRONT OF THE FINANCE LADY I EXPLAINED TO YOU EARLIER ABOUT THE REBATES AND I SAID YES YOU DID THAT THE SPECIAL PRICE YOU CANNOT USE ANY REBATES SO I CAN USE MY 0% AND I WILL BE ON MY MARRY WAY. THEN THEY LEFT ROOM CAME BACK AND SAID WE CANNOT DO THAT THE PRICE OF THE TRUCK WILL GO UP $5300. WELL AT THIS POINT I HAD ENOUGH AFTER 4 HOURS OF THIS CIRCUS ACT SO I SAID F$#$ THIS I AM LEAVING. I PURCHASED A FORD EXPLORER FROM THEM IN 1998 AND SAID I WOULD NEVER GO BACK BUT THE PRICE OF THIS TRUCK NO DEALER IN TOWN COULD BEAT EVEN PLANET FORD WHICH IS MY GO TO DEALERSHIP. I OWN A LOT OF STOCK IN FORD AND IT REALLY MAKES ME MADE THAT PEOPLE LIKE THIS REPRESENT FORD A COMPANY THAT HELP THIS COUNTRY ENTER A INDUSTRIAL PERIOD. I ENDED UP BUYING A TRUCK FROM CHARLES PRINCE THE SALES MANAGER AT PLANET FORD AND HE WARNED ME ABOUT THE PRICE OF THE TRUCK AT GULLO WHEN I ASKED IF HE COULD BEAT IT. SORRY SUCH LONG STORY BUT I DONT WANT PEOPLE THAT TRUST FINANCE PEOPLE TO GET WRAPPED UP IN THIS CIRCUS ACT.
Service Department is Clueless - rags
We bought a new 2016 Ford Explorer from Ryan Ford in Sealy (they came highly recommended - also another issue with a local dealership led us there, we live in Sugar Land). After 2 weeks the electronics started having issues - the door lock on the handle wouldn't work sometimes, the mirrors would fold in but not out sometimes, the seat memory would get reset often and the back hatch wouldn't close automatically sometimes (had to manually close it) . It finally got to the point where it wouldn't start because the battery was low. When I went to jump it I found the positive cable was very loose. I tightened the cable then drove it for 20-30 minutes and after stopping it wouldn't start again. We took it to Legacy Ford and they tested it and said everything checked out and the battery just needed charging. I didn't buy it and talked to the Service Manager who assured me that was all it was. Well, about 2 weeks later the same thing happened again... this time after shopping we came out and couldn't get the doors unlocked with the key fob or door handle... we finally got the rear hatch open and crawled thru the car to unlock it. We drove it straight back to Legacy. The Explorer is used mainly on the weekend as my wife and I both work at the same place and ride together... I mentioned to the service rep that we didn't drive often during the week and after a week at Legacy the Service rep told me that if you don't drive it for 5 days the battery will lose charge and the issues we had could be from that. I was incredulous! When I challenged him he just said that is what our tech said. After a short discussion with the Service Manager (again) we came and picked up the car and drove it to Ryan Ford. They found the problem the first day... I tightened the positive cable on top of the battery... it turns out they have 2 positive cables - the other below the battery - and it was loose also. Hats off to Ryan Ford in Sealy! And a definite thumbs down to Legacy Ford service department. Legacy service just kept telling me there is nothing they can do as long as there are no error codes showing up... Ryan Ford did old fashion trouble shooting to find the problem!
Easy transatction for my new Fusion SE - Natalie_TX_Horns
I shopped around online for a Ford Fusion, and I was specific for the model and options I wanted.
The deal was clean, simple and I never felt pressured. The new showroom is nice and spacious and their selection is good. I found a car I wanted on their lot, but they were more and accommodating and even offered to order what I wanted. My old car had crapped out, so I couldn't wait. And they had the one I wanted. Their negotiating was fair and easy, and I felt like I got a fair price compared to truecar and edmands.
I will buy from them again and tell my friends to buy from them too!
Before I came to Tommy Vaiughn, a large dealer in Katy had what I wanted, and a print and buy price online. When I got there, the car had mysteriously been sold. but they had another one with the smaller motor, and it was more money. Furthermore there was add ons that they said I could not remove like window tenting and the window acid marking. Their price was also based on me using their bank.
Best car buying experience ever - Salesscitt
I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins.
The most painless car buying process ever!!! - KYLE DALEY
The staff did a great job on getting me in and out. This is my 15th vehicle to purchase. I live in lake charles la, and traveled to Houston with a list of dealers and vehicles that I narrowed it down to. Baytown wasn't on the list I stop by passing through and was doing paperwork within the first 2 hours! Thanks guys you will get my repeat buisness.
DISHONEST NO DETAIL, SYNK SYS. DOES NOT WORK JOEY HAGGAR - David
SPENT $65,000.00 SHELBY GT 350, MR HAGGAR DID NOT EVEN
HAVE THE CAR DETAILED IN OR OUT,HIS WORDS I PARKED THE CAR WHERE NO ONE COULD FIND
IT I WOULD NOT LET THEM IDIOT'S TOUCH IT ! SYNK SYS. DOSEN'T WORK ,PROMISED TO SEND PAPER WORK DID NOT STILL DON'T HAVE IT. I WOULD NEVER DO BUS. WITH THEM ! I TALKED WITH 2 DIFFERENT PEOPLE THEY SAID A MANAGER WOULD CALL ME NO ONE HAS. TO SPEND THAT AMOUNT ON A CAR YOU HAVE WANTED ALL YOUR LIFE , TO BE TREATED SO POORLY IS WHY PEOPLE HATE DEALERS
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
Service Dept. - RK
Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call.
they do not want to hear negative feedback - Timothy Coman
Ok, so I am ticked off now because a company doesnt wish to share your feedback, so I am posting this wherever I can. I went in this morning to have an oil change and a state inspection. This ordeal took almost 90 minutes. in the time I was there, I was barely acknowledged by the staff. When I asked about changing the station on the TV, i was promptly informed that they no one knew where the remote was, so here is an idea.. buy a universal one ( they are about $8.00 ) at walmart. I continued to wait and wait, many employees walking through, again, i am the only person in the service waiting room, no one checked on me, no one kept me apprised as to what was happening. I guess on Friday, they have lunch or at least they did today... They had hamburgers, they offered a guest on the sales side a hamburger, but the guy who is waiting, has been waiting, again, not a word, no hot coffee, no attention to the person there to spend money. Once they finished, I took the state inspection to the County for my new tags, and I guess they were too incompetent to put down the right license plate number on the paperwork, thankfully my vin was correct. Here is just a few suggestion, one of which I am now adding to my review...DONT DELETE FACEBOOK REVIEWS because you didnt find it appealing or didnt want to hear the truth. Here is also a thought, to earn someones future business, why not offer to vacuum their carpet, perhaps wash the car as way of saying thank you.. You know... old fashioned values still matter today and lastly... A Nice Thank you for your business, and please come back, oh I dont know, that might be helpful if you truly want my business. This place was extremely unfriendly and was shocking for a small town dealership...I will not be recommending your establishment to anyone...apparently, you are not concerned about guest service, creating raving fans or repeat business. To the owner, if your sales are down over PY, you might might ask yourself why... If I was on undercover boss... CHANGES WOULD HAVE BE TAKING PLACE... I am sorry, this is longer than my initial comment, because i truly expected a return comment on Facebook, but what I get when I checked it was a DELETED COMMENT so yes, I am going to now tell every review I can find. Thank you, Tim Coman