Awesome!! - Jhanley199
Thanks Sabrena for your awesome salesmanship!! She was very helpful and did everything she could to get me inside a vehicle of my choice.. I would defiantly recommend her on your next purchase
Mirthala&BenGzz- extremely happy with our brand new car! - Mirthalagzz
Thank you so much to Joe R. for helping us with our purchase! We didn't know what we could get and we didn't expect to drive out in a brand new 2016 with a great rate and price.
I was pleased with costumer service - Chico81
I and my wife needed a vehicle with more space. Decided to stop by Ron Carter and the salesman was really helpful. We told him our price range, and got a really good deal. I am pleased and my wife got the vehicle she wanted. Thank you mr.Taylor
Great experience: several cars tried and found the best - Gil
At Gulf Coast, I tried several different brands before choosing a Ford Explorer LT. I started with an internet inquiry, and then I went there and tried Nissan, Toyota and then Ford. The dealer (Jarrett Landreneau) helped us to choose the best one fitting our needs and our budget. He had been very professional and available, always replying quickly to the text messages and e-mail, with customized estimates.
He followed us along all the choosing process, presenting different solutions, and when we had chosen the model, he helped us defining the details of the built.
I recommend the dealer, not only for the support received, but also for kindness and availability.
It was awesome! - Cookie07
Fausto Andrade is a great sales representative for Ford Dealership. He helped me a lot with my purchase and met my needs and I will make sure to recommend him to all of my friends that need to purchase a vehicle in the near future.
Excellent all around - Bgcostonjr
My experience at Big Star Ford was excellent all around. We came to just look and ended up almost leaving with 2 vehicles. We are happy with our purchase.
Great experience - Faceman
Jay made a car buying experience, that I've always hated, very enjoyable. It was a "best price" option from the beginning and never changed. I didn't have to wait endless hours for him to check with his "mgr". McRee offered me a good deal on a previously owned vehicle at a good price.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Service - gera123
Purchased a truck from Justin at this dealership. He was very helpful and responsive when I had questions. The whole team at Chastang Ford was great. Would definitely recommend them to other people looking to purchase a vehicle.
Poor service - RandyMc
Misleading / poor communication from your service advisor. No feedback regarding status although I was clear with my intentions and left a cell phone number and e-mail address...
Service - Lover
Jim Baker always goes above and beyond his duties. I have been dealing with Tomball Ford for about 29 years and when Jim Baker started being
My service advisor I wasn't sure I liked the change but he is the best I ever had. He is major plus for Tomball Ford. The way he does his job is the main reason we keep buying new trucks.
It was great! - Nancy l
Blake found me on the saleroom floor and introduced me to the 2017 Ford Escape. He was very knowledgeable and answered all my questions without pressure. He was always polite and never pushed. It was easy.
Completely Satisfied!! - Gary K.
I went in looking for two dependable new or used vehicles to replace my two old clunkers. I was in a bad spot and, like most everyone, had a budget that I had to fall within regarding price. I even thought I was going in, possibly looking for too much. Gary and Brandon were receptive to my needs, and "shot straight from the hip". We worked out a deal that provided me with my needs within the budget I specified. They also gave me what I would consider a very gracious trade-in value for my two old vehicles.
drove off with a new car could afford and really satisfied - PerezA
I Would Give Sterling McCall Dealership A 5 Star Rating Because Of The Salesman,Which Was John O'Donnell That Sat Down And Talked With Me About Purchasing My First Vehicle And Also Mentioning To Me About The First Time Byers Plan, And I Figured I Was Going To Drive Off With A Truck ,But After We Talked About The Prices We Soon Found Out That A Truck Was Way Out Of My Budget ,Which I Completely Understand , And He Told Me "I'm Going To Get You In A Vehicle You Can Afford,Not In A Vehicle You Cant Afford So He Started Showing Me The New Cars He Had ,Wich I Could Afford ,So After Looking At Certain Cars I Found One That I Really Liked Which Was A 2016 Ford Focus ,And Which Is Also A Gas Saver ,I Am Completely Satisfied With The Car I Purchased.
Thanks To The FinanceDepartment
Thanks John O'Donnell
New Truck - FreddieMarzz
Had a pleasant experience working with Salesman Al Niemi. He was up front with answers to my questions. I never felt pressured. I let him know my budget and he was able to get me into the truck I wanted at a competitive price. I came away happy with my purchase.
The finance and documents rep was also very professional. He patiently waited until I read everything even though it was late. Nereyda Martinez was also very helpful and explained al the features and functions on my new vehicle.
Best experience and Sales Rep - Chicks78
I come back to Friendly Ford mainly BC of one Sales Rep BT...This guys is the most amazing and personable and caring rep I have ever met. In 2012 my husband and I went there and met BT my husband bought me a 2010 F150 I have had that truck for 4 years now and we bought it for my body and mother's day....I felt mad BC my husband had the car from hell we needed to get rid of but no one would talk to us not even Joe Meyers that sold it to us and screwd us on it with packages...so this weekend after talking to BT he got us out of it with out being upside down on it and we were also able to get rid of my truck too....Now we have two 2016 F150's .....Ty BT BC of you we will always be back to you...O DID I MENTION BT ALSO REMEMBERED WE BOUGHT IT 4 YRS AGO AND IT WAS FOR MOTHER'S DAY AND BDAY....THAT IS DEDICATION.... WE LOVE U ...UR FAMILY!!!!!!
Scott's the best - Gbf250
I recently bought a f 250 and I searched all over the southern region for it. I am from louisiana and needed to do the sea all by phone. Scott Walker was my Salesman and was absolutely amazing!! Other dealerships in the area made little effort to deal with me... I received great assistance in every which way that was possible and then showed up signed the papers and was off in no time into new truck.... There was no hassle and I received a great deal on a great vehicle. If anyone is going to buy a ford I highly recommend Scott Walker. This is the third new vehicle I have ever bought and am very pleased with the whole process.
100% satisfied - Bill
Lisa Requenes was my sales person and she was very professional, honest and her communication skills were as good as I have ever had. She answered ever question I had if it meant going to another resource. Every issue I had with the car she was able to resolve it with me to my satisfaction. I would definitely recommend Cook Ford as a place to buy new or used vehicles. Lisa is the reason I am a happy customer.
I bought a 2012 Ford Focus for my granddaughters high school graduation gift.
Great experience - D.Mathwig
Daryle Nelson is the very best. He was patient and very knowledgeable. This in my 5th Ford and Saleen I have bought from him. The whole process from start to finish is top notch. A highly recommend him.
car serviced - jamayne25
Two thumbs up on the service of my vehicle. The salesman I dealt with was knowledgeable of the ford product & willing to demonstrate every aspect of the vehicle.
Easy transatction for my new Fusion SE - Natalie_TX_Horns
I shopped around online for a Ford Fusion, and I was specific for the model and options I wanted.
The deal was clean, simple and I never felt pressured. The new showroom is nice and spacious and their selection is good. I found a car I wanted on their lot, but they were more and accommodating and even offered to order what I wanted. My old car had crapped out, so I couldn't wait. And they had the one I wanted. Their negotiating was fair and easy, and I felt like I got a fair price compared to truecar and edmands.
I will buy from them again and tell my friends to buy from them too!
Before I came to Tommy Vaiughn, a large dealer in Katy had what I wanted, and a print and buy price online. When I got there, the car had mysteriously been sold. but they had another one with the smaller motor, and it was more money. Furthermore there was add ons that they said I could not remove like window tenting and the window acid marking. Their price was also based on me using their bank.
Wait another day. - upset 12
Body shop has had my wife's car for over a month. Have had excuses after excuses as to when the car will be ready. Extremely disappointed with service.
Service Department is Clueless - rags
We bought a new 2016 Ford Explorer from Ryan Ford in Sealy (they came highly recommended - also another issue with a local dealership led us there, we live in Sugar Land). After 2 weeks the electronics started having issues - the door lock on the handle wouldn't work sometimes, the mirrors would fold in but not out sometimes, the seat memory would get reset often and the back hatch wouldn't close automatically sometimes (had to manually close it) . It finally got to the point where it wouldn't start because the battery was low. When I went to jump it I found the positive cable was very loose. I tightened the cable then drove it for 20-30 minutes and after stopping it wouldn't start again. We took it to Legacy Ford and they tested it and said everything checked out and the battery just needed charging. I didn't buy it and talked to the Service Manager who assured me that was all it was. Well, about 2 weeks later the same thing happened again... this time after shopping we came out and couldn't get the doors unlocked with the key fob or door handle... we finally got the rear hatch open and crawled thru the car to unlock it. We drove it straight back to Legacy. The Explorer is used mainly on the weekend as my wife and I both work at the same place and ride together... I mentioned to the service rep that we didn't drive often during the week and after a week at Legacy the Service rep told me that if you don't drive it for 5 days the battery will lose charge and the issues we had could be from that. I was incredulous! When I challenged him he just said that is what our tech said. After a short discussion with the Service Manager (again) we came and picked up the car and drove it to Ryan Ford. They found the problem the first day... I tightened the positive cable on top of the battery... it turns out they have 2 positive cables - the other below the battery - and it was loose also. Hats off to Ryan Ford in Sealy! And a definite thumbs down to Legacy Ford service department. Legacy service just kept telling me there is nothing they can do as long as there are no error codes showing up... Ryan Ford did old fashion trouble shooting to find the problem!
Best car buying experience ever - Salesscitt
I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins.
Bait and Switch - Natalie_TX_Horns
Saw a car online, printed the info out and made contact from their website "Get my price" and made and appointment to go in and get the car.
When I got there the car had "just been sold" but they had another one with the smaller motor for more money. I was told that the prices were only good if I signed today and would not be good the next day. In the end I told them I needed to think about it and I tried to leave. And they "lost" the keys to my car, which I was trying to trade in.
I had to threaten to call the Sheriffs office before my keys were located, and I left and never went back.
Oil issue on Ford Superduty witn 358 miles - duallydondon
New 2015 Ford superduty was leaking oil,,it has the 6.2 gasoline engine,,two days later was informed that head assembly had to be replaced due to overtightened head stud/bolt,,,30 days later tomorrow the truck is still there,,,Craig Chaudoin first agreed to replace truck with new one and then went on vacation???? Have called regional ford customer service(No Real Help at ALL!) Notified Sonic Automotive ,,company in North Carolina that owns/runs dealership,,have not heard from them yet,,called Dearborn MI,,,no help there either,,,most frustrating experience yet! Stay Away from Baytown Ford!!!!!!!!!!!!!!
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
they do not want to hear negative feedback - Timothy Coman
Ok, so I am ticked off now because a company doesnt wish to share your feedback, so I am posting this wherever I can. I went in this morning to have an oil change and a state inspection. This ordeal took almost 90 minutes. in the time I was there, I was barely acknowledged by the staff. When I asked about changing the station on the TV, i was promptly informed that they no one knew where the remote was, so here is an idea.. buy a universal one ( they are about $8.00 ) at walmart. I continued to wait and wait, many employees walking through, again, i am the only person in the service waiting room, no one checked on me, no one kept me apprised as to what was happening. I guess on Friday, they have lunch or at least they did today... They had hamburgers, they offered a guest on the sales side a hamburger, but the guy who is waiting, has been waiting, again, not a word, no hot coffee, no attention to the person there to spend money. Once they finished, I took the state inspection to the County for my new tags, and I guess they were too incompetent to put down the right license plate number on the paperwork, thankfully my vin was correct. Here is just a few suggestion, one of which I am now adding to my review...DONT DELETE FACEBOOK REVIEWS because you didnt find it appealing or didnt want to hear the truth. Here is also a thought, to earn someones future business, why not offer to vacuum their carpet, perhaps wash the car as way of saying thank you.. You know... old fashioned values still matter today and lastly... A Nice Thank you for your business, and please come back, oh I dont know, that might be helpful if you truly want my business. This place was extremely unfriendly and was shocking for a small town dealership...I will not be recommending your establishment to anyone...apparently, you are not concerned about guest service, creating raving fans or repeat business. To the owner, if your sales are down over PY, you might might ask yourself why... If I was on undercover boss... CHANGES WOULD HAVE BE TAKING PLACE... I am sorry, this is longer than my initial comment, because i truly expected a return comment on Facebook, but what I get when I checked it was a DELETED COMMENT so yes, I am going to now tell every review I can find. Thank you, Tim Coman