Great Service As Always - BMG
It was time again to get my Explorer serviced so to Ryan Ford, where we purchased it, we went. There are many words I could use to describe our service today, but they can all be combined into one word, courteous. Mason Koch was our Service Advisor today, and he was the embodiment of courteous. Thank you Mason and thank you Ryan Ford for great service.
Great experience - infaa001
Salespeople were extremely helpful, walked me through my option, no pressure sales. They listened to what I wanted and provided feedback when requested. Sales completion and delivery team are incredible. Well taken care of.
Huge dealer with REAL people there to help - Ryan
My family, friends and myself have purchased 11 vehicles from Planet Ford in Spring. They have always put their best deal out front on each transaction and I have always felt safe sending people to them. Recently, my F150 had a service concern. I went to Gullo first out of convenience and was given the run around. I then went to Planet Ford and worked with Donato, a senior service advisor, and got my warranty service concern handled with no issues or expense. Great experience from purchase to service after the sale. Thank you for making my experience worth writing about!
Top Reviewed Specialists At This Dealership
Great Experience - Ford4mygrad..
No haggling and honset business. My purchase was the best car buying experience I have ever had. I look forward to making my next purchase.
My C-Max - Thomas Soule
I had received an Email from Ford. They had shown me models of the different C-Max vehicles.
I got interested in those and wanted to test drive one. Well my Gulf Coast dealer had none but, I found one at another Ford dealership. That was a older model and I did get a test drive, I loved that model and I didn't want to buy this. I immediately called my Gulf Coast dealership and spoke to Mr Dwayne.
After explaining to him my issue, He informed me that they could assist me.
Lo and behold i went to see him. With his help he had found a C-Max and said that it would be at the dealership soon.
Dwayne even assisted me with the paperwork. Now I am leasing me a C-Max vehicle, I enjoy this car and thanks to Dwayne, he went that extra mile to see that I got what I wanted
Oh sure I could have bought the older model at that other dealer ship but, my preferred dealership was Gulf Coast Ford. I have been doing business with them for many years on service for my Ford F-150 and I wanted to remain a customer. Again, Thank you Dwayne, Ford motors and Gulf Coast Ford in making my wish come true. Tom Soule
Stephen with a pH - David Gayle
Great car buying experience. No haggle or running back and forth. Quick and easy. Got to the point. Made everything make sense. Wish my last few car experience were like this. Honest service. Ford F-150 best truck hands down
Awesome Dealer and staff - Robert32
I have been buying cars at McRee Ford for 15 years. They are truly a family dealer. Both Sales and Service go our of their way to help.
Good experience - Legndzkiller
Daniel Nguyen (sales man) was a lot of help. Very friendly and did not pressure any. Very knowledgeable, highly recommend his services. Great experience overall.
My Mustang - Darbonne1202
Went in to look and left with a 2017 Ford Mustang! Mr Ken was super patient while I test drive what seemed to be every Mustang thay was on the lot. I finally found the one I wanted and the doing the paperwork was super easy and the finance office staff was fun and made signing easy
Grest Service by pedro Garibay - Abedolla
Great customer service from the get go, he explained everything from my purchase step by step. Pedro made it very easy for me to understand the process of purchasing a new vehicle which made it a stress free experience for me.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Dealership - farr7272
Matt Hill and Taylor did an outstanding job of delivering my 2017 Ford F 250 Lariat with all the extra bells and whistles I asked for in a fast and timely manner. This is the second vehicle I have purchased from Mat in a year and have been very pleased with the service and quality of the dealership as a hole.
Great salesman - Novella1
Harvey is patient and compassionate with customers and he exemplified high priority with making one feel welcomed at the Ford company. I enjoyed our entire time with this salesperson. He is a people person and makes sure that we understand the entire process of purchasing a vehicle.
Helfman has earned my trust over the past five years. - Moll1983
Most of my experiences with Helfman over the past five years have been routine maintenance. My last experience was a major issue with a defective brake part installed by the factory failing. They identified the problem and fixed it at no charge to me. I won't take my car to any other dealer because I trust them implicitly. Great people, great service!
This is the way to do Business - Ron Griffin
Purchased my F-150 from Chastang. Best buying experience I have had. I worked with Brent, Cody and Chris. All three were very professional while treating me like an old friend. There was no hassle and no pressure. I expected to spend all day haggling over a purchase, instead, I was home for lunch after buying a new truck, trading in my old car and purchasing an extended warranty. I highly recommend
Chastang Ford, I saw a great place to do Business in a highly Professional but Low Keyed setting.
Very patient. - Jensim
I was in the show room 3 nights in a row, and walked out each time to sleep on it with no pressure from them at all. Came back and got exactly the deal I wanted.
Corey McEwen is a great sales person. No pressure and fair.
Buying a New Car Matt Thanks for our Car - harold3FordGuy
Tomball Ford is a great place to buy your family vehicle .They will make your kids happy while you are with your salesman.They offer great cookies,soda,games for your kids to play. They are very honest and will find a way to get your family a new car. Thanks so much Tomball Ford.We will always use Tomball Ford to buy all of my kids vehicles now.
Quick Service - CKL
This place was amazing! We found we had a flat as we were getting ready to leave hotel for home. We went to their fast service lane when they opened and they had us fixed and back on the road in no time. All of the staff was very friendly and caring. A place where they really know what customer service is all about!
Bought truck there and had service there - Tommie McCarty
Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised me. i will be back.
Last Minute Out of Towner - Emanbeard
Talk about delivering the way things used to be. I was an out of town visitor who realized at the last minute that I needed an oil change. I called the dealership and was told they could fit me in, but that I had to be there by 12:15p (it was a Sat.). I hustled down there and made it 12:15p on the dot. To my surprise they took the car in and changed the oil! Nowadays, most places would've passed the buck and told me that it was too late. However, not at Cook!
Part of the reason why their treatment was truly appreciated was because this was the first time I had seen my sister in 22 years. And, I had my 16 year old son with me for the ride back home. So, again, thank you Cook for honoring your word. It made all the difference in the world.
Buy from here - Caleb15
Hector and Adel at Sterling McCall did everything they could to get me the lowest price on a new F-150. I went to about 5 other dealerships and they beat everybody by about $3k! I will buy from here again and I will recommend everybody buy either new OR used from here! Thank you!
Shady sales practice/havent received vehicle yet - sgtdaddy
I was given the last day of month pitch by salesman. Thinking I'm helping get him a sale we finally agreed to look at a vehicle that would be brought in. All paperwork done, anticipating next day test drive maybe. As of yet I still haven't seen, driven, accepted or denied the vehicle. So a little surprised to see a survey request so soon since I don't believe I've bought the vehicle yet and certainly haven't seen it. I feel this practice is a little deceptive and I'm not happy about it. So fat vehicle is still on its way and I still have the right to refuse it.
Great Customer Service - Michael Hernandez
My Explorer had already experience a windshield molding blow off my passenger side while driving in January so when thecdrivers side did the same thing in May i took to Baytown Ford. I explained to the Service Manager about my situation so he inquired with Ford and ended up helpinf out in the cost. Thank you Raymond and Abraham for listening to my concern.
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
Easy to get a new car - Newcar
Salesman Christian Guzman was likeable, quick, and helpful. Andrea in financing was wonderful and funny, got the car fast with little hassle. Go late on Saturday cuz a little quieter.
The best Dealership in Georgia - Victory220
This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respect. The customer service rep was honest and very concerned about my needs.
Awesome Sales Professional - micheal m
I went there one evening with a friend to look at F-150 trucks. I met Scott Walker. I realized he was quite an experienced sales man by his knowledge and how he handled my questions. The next day he sent me a video of an Awesome Black XLT Sport with hot red accents- Man it popped. I came in the next day and bought it just like that. If you are looking for any kind of truck you need to see Scott Walker
Expensive - the truth
I got charged $91.92 for the works and air filter replacement on 2010 f150.
A sad way to get over on people.
It's hard to rate them on customer service because they did not honor the coupon.
Bait and switch is the name of the game here! - JackLucas
I saw a truck on their internet site. The price was good so I went down to buy it.
Once I got there they changed the price and add $ 600 worth of "dealer addons" like $ 300 for plastic strips on the door edges.
I don't like being scammed and I figured they would try and screw me on the price where else was I going to get the shaft before they finished with me.
Stay away from this place you won't get an honest deal!