FELT VALUED - ExplorerBuyer
Drove to Seally from Katy (just 15-20 minutes) after a disappointing deal that fill through with a bait-and -switch Houston Ford dealership. Had received an Email from Simon Mulaula after contacting USAA for their buyer service help. After talking to us, he suggested an alternative vehicle that fully met our needs. We test drove it and he explained all the features. Ended up driving home 4 hours after we got there, with the new vehicle with all paperwork done. Sales staff was extremely professional. I thought they were a little light on the trade-in value, but we worked out that issue. All in all, it was not a bad experience and I would go back to Ryan Ford.
Dealer moves at buyers pace. - big red truck
This was a great experience for buying a truck. No one mobbed us when we drove into the lot. Everyone was pleasant to deal with. Trey Barber made sure that everything was under control and even got us out of there before sunset. The team was knowledgeable and able to answer all our questions. The perfect truck was just sitting there waiting for me. Thank you for the pleasurable buying experience.
"Woods" Worked for me in "Miller" Time - Ken & Lesa
Woods Miller is a great salesman . . . experienced and easy to talk to . . . listened and quickly responded to my needs.
Walked away completely satisfied with a new 2016 Silverado with all the options and price I asked for.
Thanks, I'll be back.
Ken & Lesa
Great experirnve - W G Willcoxon
I went to Gulf Coast Ford to see about getting a new F150 and it was a pleasure to have the folks get me what I wanted at a great price.
The deal was made and I was on the road in my new Lariat in record time, Overall a great car buying experience, I am sending my son there for his next new one.
New Car - willmar1961
Excellent customer service and friendly staff at Joe Meyers. Everything went very smooth from picking out the vehicle, and at last dealing with the financing.
Thank you, Margarete Williams
apprehensive buyer - Kay L
I had an 18 year old car and didn't want a car note. Cody helped me through this process. He was patient and great, accommodating my budget and alleviating my fears! I will recommend him to anyone who needs a new car
Nathaniel Gordon - Mary Vaughn
He worked with me until he got me in a vehicle. He was very professional and respectful. I won't deal with no one else.
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Service - gera123
Purchased a truck from Justin at this dealership. He was very helpful and responsive when I had questions. The whole team at Chastang Ford was great. Would definitely recommend them to other people looking to purchase a vehicle.
Patient and friendly staff - Joyful2016
In comparing prices online for my new Ford Fusion, Planet Ford had the best price. Their customer service was excellent, especially Ryan Allen, who made me feel comfortable while waiting on finalization of paperwork. I will definitely recommend Planet Ford to my friends.
Excellent Car Buying Experience - Dcarver
This is the second vehicle that we have purchased/leased in the past year from Tomball Ford.
Our experience on both occasions has been very pleasant, very relaxed. We did not feel pressured nor pushed in any particular direction. The Tomball Ford team is, and has been extremely professional and I will recommend anyone to shop there.
Our salesman, Jorge Lopez, did an excellent job and provided us the best deal possible.
Danny and Melissa Carver
Completely Satisfied!! - Gary K.
I went in looking for two dependable new or used vehicles to replace my two old clunkers. I was in a bad spot and, like most everyone, had a budget that I had to fall within regarding price. I even thought I was going in, possibly looking for too much. Gary and Brandon were receptive to my needs, and "shot straight from the hip". We worked out a deal that provided me with my needs within the budget I specified. They also gave me what I would consider a very gracious trade-in value for my two old vehicles.
drove off with a new car could afford and really satisfied - PerezA
I Would Give Sterling McCall Dealership A 5 Star Rating Because Of The Salesman,Which Was John O'Donnell That Sat Down And Talked With Me About Purchasing My First Vehicle And Also Mentioning To Me About The First Time Byers Plan, And I Figured I Was Going To Drive Off With A Truck ,But After We Talked About The Prices We Soon Found Out That A Truck Was Way Out Of My Budget ,Which I Completely Understand , And He Told Me "I'm Going To Get You In A Vehicle You Can Afford,Not In A Vehicle You Cant Afford So He Started Showing Me The New Cars He Had ,Wich I Could Afford ,So After Looking At Certain Cars I Found One That I Really Liked Which Was A 2016 Ford Focus ,And Which Is Also A Gas Saver ,I Am Completely Satisfied With The Car I Purchased.
Thanks To The FinanceDepartment
Thanks John O'Donnell
Best experience and Sales Rep - Chicks78
I come back to Friendly Ford mainly BC of one Sales Rep BT...This guys is the most amazing and personable and caring rep I have ever met. In 2012 my husband and I went there and met BT my husband bought me a 2010 F150 I have had that truck for 4 years now and we bought it for my body and mother's day....I felt mad BC my husband had the car from hell we needed to get rid of but no one would talk to us not even Joe Meyers that sold it to us and screwd us on it with packages...so this weekend after talking to BT he got us out of it with out being upside down on it and we were also able to get rid of my truck too....Now we have two 2016 F150's .....Ty BT BC of you we will always be back to you...O DID I MENTION BT ALSO REMEMBERED WE BOUGHT IT 4 YRS AGO AND IT WAS FOR MOTHER'S DAY AND BDAY....THAT IS DEDICATION.... WE LOVE U ...UR FAMILY!!!!!!
Highly Recommend - Taylor1994
Had the BEST experience. Purchased my first car with no cosigner and absolutely love it! No hassle and everything was made so easy for us! Thank you Shawn Bass!
Great car buying experience! - RichardR
I bought a new Ford F-150 and had a great experience working with Appel Ford. Blake Sander did a great job finding the right vehicle for me and answering all my questions. Frank Crawford was a big help getting the deal closed in a timely manner. I'm extremely happy with my new F-150 and would highly recommend working with Blake on your new car purchase. The dealership is very clean and everyone there is professional and very nice to work with.
Scott's the best - Gbf250
I recently bought a f 250 and I searched all over the southern region for it. I am from louisiana and needed to do the sea all by phone. Scott Walker was my Salesman and was absolutely amazing!! Other dealerships in the area made little effort to deal with me... I received great assistance in every which way that was possible and then showed up signed the papers and was off in no time into new truck.... There was no hassle and I received a great deal on a great vehicle. If anyone is going to buy a ford I highly recommend Scott Walker. This is the third new vehicle I have ever bought and am very pleased with the whole process.
Great new car experience - Sic'em Bears
We needed a new car for my wife and we looked all over Houston for a great deal and we found it at Cook Ford. They gave me a great deal on my trade-in and the new expedition. I maybe spent 15 minutes at the dealership negotiating the deal and that was it. I live on the north side of Houston and Lisa drove the new car up to me and picked up our trade. I have bought a lot of new cars and this was one of the easiest and best deals around. I will definitely be back to purchase my next car at Cook Ford.
Great experience - D.Mathwig
Daryle Nelson is the very best. He was patient and very knowledgeable. This in my 5th Ford and Saleen I have bought from him. The whole process from start to finish is top notch. A highly recommend him.
car serviced - jamayne25
Two thumbs up on the service of my vehicle. The salesman I dealt with was knowledgeable of the ford product & willing to demonstrate every aspect of the vehicle.
Wait another day. - upset 12
Body shop has had my wife's car for over a month. Have had excuses after excuses as to when the car will be ready. Extremely disappointed with service.
Service Department is Clueless - rags
We bought a new 2016 Ford Explorer from Ryan Ford in Sealy (they came highly recommended - also another issue with a local dealership led us there, we live in Sugar Land). After 2 weeks the electronics started having issues - the door lock on the handle wouldn't work sometimes, the mirrors would fold in but not out sometimes, the seat memory would get reset often and the back hatch wouldn't close automatically sometimes (had to manually close it) . It finally got to the point where it wouldn't start because the battery was low. When I went to jump it I found the positive cable was very loose. I tightened the cable then drove it for 20-30 minutes and after stopping it wouldn't start again. We took it to Legacy Ford and they tested it and said everything checked out and the battery just needed charging. I didn't buy it and talked to the Service Manager who assured me that was all it was. Well, about 2 weeks later the same thing happened again... this time after shopping we came out and couldn't get the doors unlocked with the key fob or door handle... we finally got the rear hatch open and crawled thru the car to unlock it. We drove it straight back to Legacy. The Explorer is used mainly on the weekend as my wife and I both work at the same place and ride together... I mentioned to the service rep that we didn't drive often during the week and after a week at Legacy the Service rep told me that if you don't drive it for 5 days the battery will lose charge and the issues we had could be from that. I was incredulous! When I challenged him he just said that is what our tech said. After a short discussion with the Service Manager (again) we came and picked up the car and drove it to Ryan Ford. They found the problem the first day... I tightened the positive cable on top of the battery... it turns out they have 2 positive cables - the other below the battery - and it was loose also. Hats off to Ryan Ford in Sealy! And a definite thumbs down to Legacy Ford service department. Legacy service just kept telling me there is nothing they can do as long as there are no error codes showing up... Ryan Ford did old fashion trouble shooting to find the problem!
Best car buying experience ever - Salesscitt
I don't normally write reviews unless I'm mad and I have a nasty comment. This time is very different. I bought my 32nd new vehicle today 2015 F150. Got there before noon was driving my new truck home at 2:30. Jerry Ben was by far the nicest calmest salesperson I have ever encountered. First time I didn't get mad and walk out. Then Oscar Villarreal in finance was just as pleasant. I like ford product and will definitely return fiir my next vehicle. Negotiated price online and my truck was waiting at the front door when I arrived. No games no bait and switch. I'm very impressed with ac Collins.
worst customer service - mailman0673
I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and went there this morning and they don't know why I was there. Worst customer service as if they don't know what they were doing. It wasn't my fault why the service engine light is on and they don't want to give me a loaner or put me in a rental. That's why I bought a brand new truck so that I don't have to worry about anything. Now I feel that it's not even worth it. I don't and will never recommend this place for sales and specially the service. I don't even want to give a star they don't even deserve a star.
Poor customer and repair service - Shawn ss Solati
Took my card to do a recall and air conditioner service. I picked my car. Air was working fine. On weekend drove the car for a while then when we (my wife and 9 year old son and I) stopped at a store the car would not stooped and after a few start the car started to smoke so we towed it to the dealership. We ended up getting a taxi to go home. weekend was ruined. Left a message for the service adviser but did not hear back from him on Monday morning so I called myself. I talked to another and he told me the adviser is in and he will have him to call me back. The adviser called and said that they did get to the car. I called in about couple of hours since I did not hear back from him. He told me that he will get back with me when he has an update. I mentioned it would be nice as a good customer service to get back with the customer every hour instead of customer calls back for follow up. In the afternoon I called again and I was told by the adviser that they got to it and did not find anything and they will hold the car for one more day. Next day again i had to call back for the follow up. They did not find anything wrong with the car. A few days later my wife called me to tell me that the car was smoking again. It was fortunate that she did not travel too far and was home when the car smoking with my son in the car. I came home and noticed the car overheated and antifreeze leaked out all over. Once again it was weekend so the car could not be looked at. We towed the car back to the dealership. I called and left a message for the adviser. Same thing all over again the adviser did call me. He called me and told me that they could not get to it for couple of days because they are backed up?? They finally got to my car and found out that the thermostat need to be replaced?? :( We did not have any issue with overheating till now?? So they went ahead ad replaced it but then they told me that the fan is not working due to wiring and relay issue which caused the car overheat again. So the the thermostat did not have to be replaced? Right. Once again they could not get to the car for couple of days because they were backed up. All along the adviser would made hardly any follow up calls so I was hanging wondering what was going on. Finally after a week the car was repaired. When I got home I noticed the windshield wiper reservoir cap was missing and they charged me $30 for antifreeze fluid which cost about $3 at the store and this should have been at no charge since they caused the overheating and antifreeze liquid leaking out. I paid over $1000 after warranty deductible for reapirs that may had not needed if they would have diagnosed properly from the beginning. It may have needed or were caused by the technician and I paid for it all and some. One month later my wife noticed a noise and then an aroma of burning plastic. I took the car to the dealership. I waited for the adviser for 45 minutes to tell me that it will be couple of days before they would be able to take a look at it. Other advisers were not busy he could have have other advisers to help me out. I am taking my car to somewhere else. I was so fed up with the service and the adviser's lack of knowledge and customer service. Somebody must teach him that he needs to follow up with the customers instead of him telling the customers that he will get back when he has an update, Another words "Do not call me I call you". Now I do not know what else was done and could go wrong. I asked for the replacement part and the only part I received was the thermostat which looked fine.
Oil issue on Ford Superduty witn 358 miles - duallydondon
New 2015 Ford superduty was leaking oil,,it has the 6.2 gasoline engine,,two days later was informed that head assembly had to be replaced due to overtightened head stud/bolt,,,30 days later tomorrow the truck is still there,,,Craig Chaudoin first agreed to replace truck with new one and then went on vacation???? Have called regional ford customer service(No Real Help at ALL!) Notified Sonic Automotive ,,company in North Carolina that owns/runs dealership,,have not heard from them yet,,called Dearborn MI,,,no help there either,,,most frustrating experience yet! Stay Away from Baytown Ford!!!!!!!!!!!!!!
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
they do not want to hear negative feedback - Timothy Coman
Ok, so I am ticked off now because a company doesnt wish to share your feedback, so I am posting this wherever I can. I went in this morning to have an oil change and a state inspection. This ordeal took almost 90 minutes. in the time I was there, I was barely acknowledged by the staff. When I asked about changing the station on the TV, i was promptly informed that they no one knew where the remote was, so here is an idea.. buy a universal one ( they are about $8.00 ) at walmart. I continued to wait and wait, many employees walking through, again, i am the only person in the service waiting room, no one checked on me, no one kept me apprised as to what was happening. I guess on Friday, they have lunch or at least they did today... They had hamburgers, they offered a guest on the sales side a hamburger, but the guy who is waiting, has been waiting, again, not a word, no hot coffee, no attention to the person there to spend money. Once they finished, I took the state inspection to the County for my new tags, and I guess they were too incompetent to put down the right license plate number on the paperwork, thankfully my vin was correct. Here is just a few suggestion, one of which I am now adding to my review...DONT DELETE FACEBOOK REVIEWS because you didnt find it appealing or didnt want to hear the truth. Here is also a thought, to earn someones future business, why not offer to vacuum their carpet, perhaps wash the car as way of saying thank you.. You know... old fashioned values still matter today and lastly... A Nice Thank you for your business, and please come back, oh I dont know, that might be helpful if you truly want my business. This place was extremely unfriendly and was shocking for a small town dealership...I will not be recommending your establishment to anyone...apparently, you are not concerned about guest service, creating raving fans or repeat business. To the owner, if your sales are down over PY, you might might ask yourself why... If I was on undercover boss... CHANGES WOULD HAVE BE TAKING PLACE... I am sorry, this is longer than my initial comment, because i truly expected a return comment on Facebook, but what I get when I checked it was a DELETED COMMENT so yes, I am going to now tell every review I can find. Thank you, Tim Coman