Service Advisor Mason Koch does everything he can to help us - Cindy K
When it's time for service on our vehicle's we call Mason and he makes our appt. and when we get there he gets us when, if we need a vehicle to run errand while my vehicle is being serviced he gives us something to drive.
We are very happy with our service
An outstanding Service Advisor - The stalled seat
Service Advisor, Craig Ellisor was friendly, knowledgeable, and very professional and quick to identify the problem with our car. He came across as being rally interested in resolving the problem with our car.
Top Reviewed Specialists At This Dealership
Buying Experience - Lore13
If anyone is interested in buying a new or pre-owned Ford. Come to this dealership. They will help you no matter what credit score you have. They have great deals on their cars. See Oillie he was great.
Sonny Metz..my favorite salesman!! - Jamie Wilson
Sonny Metz help me buy my new truck. He was extremely helpful in helping me find the perfect truck for my needs by showing me all the great vehicles and Ron Carter's inventory. Sonny is dedicated and loyal to his customers. Thank you Sonny for helping me get my new truck. I love it!
Great service experience - Dbickham2
Rod Harrington took great care of me. Very simple,hassle-free experience. Made me want to purchase from them specifically. I knew that I was making a good decision and he made the process extremely smooth. Very knowledgable and helpful. Craig Bosley was fantastic as well. Answered every question I had.
Awesome. - sidney13love
I applied for a Ford Credit but was turn down, Russ was awesome, we talked and the rest is history.
Joe Ricklefsen was awesome too.
My McRee Ford Experience - Lesley
Justin Harmon, my salesman, has definitely changed my perspective on the car buying experience. I was prepared to ensure the long stressful process, but was absolutely shocked to have been led through the process by Justin with such ease. I am not an easy customer to deal with, and I have often times had sales reps hand off my accounts to others because of the hardships they were incapable of enduring with me. Justin did not once show any signs of stress or irritation and when I made a request, he simply made it happen. I have been in sales for 17 years and this is the very first time I have made a purchase and walked away more than happy, only to realize I had been outsmarted by my saleman. And I mean that in the absolute best way possible! As a saleswoman, that is the ultimate compliment and I sincerely hope McRee Ford takes care of Mr. Harmon, because I can guarantee you, I, along with my counterparts at the Sprint Corporate Office, will continue to diligently pursue salesmen such as Justin to join our teams in executive sales. You must be doing something right to retain such talent, and that speaks volumes!
Fantastic - Swhite
The staff was very helpful and knowledgeable about the vehicles. It was the most satisfying car buyin experience I have ever had.I would recommend this dealership to anyone buying a vehicle.
Pleased as punch - Root
On time, good service, pleasent people to work with. They took the time to explain what was wrong. Recomend free car wash fo service
Exceeding $ 100
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
3rd vehicle-same dealership - AmyD
This has by far been the best dealership I have ever dealt with! I can call, tell them what I want and it's done. No hassle, no stress, overall great guys to help the car buying process go smoothly. We are 3 cars in over the past several years and I refuse to go anywhere else.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
New Car buying experience - avk1979
The worst car buying experience ever. They sold me the car and I paid in full for it. However, they screwed up the paperwork and backed out from the sale. Now I have been waiting for over two weeks to get my money back and dealer basically ignores my phone calls and never returns them. I am going to call police and file report very soon if I don't get my money back. And the worst part is that new car sales manager Randy said that he spoke to mr Chastang, the owner of the place, and he said literally I am quoting " mr Chastang doesn't want to deal with this sh*t ". Please stay away from this dealership.
Great service - Ron123
They are always nice and explain the work being done and also the other issues if they come up. I bring my cars here because it's close .
Excellent service - vicci huble
James was excellent in his customer service .
Very helpful in all aspects. David and I both had a great experience at the dealership. Everything was explained well and overall we had a great day and drove off with a amazing new vehicle !
Thank you Tomball Ford...
Quick Service - CKL
This place was amazing! We found we had a flat as we were getting ready to leave hotel for home. We went to their fast service lane when they opened and they had us fixed and back on the road in no time. All of the staff was very friendly and caring. A place where they really know what customer service is all about!
Untrained,Uninformed - Deborah Holloway
This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment scheduled and it was discussed what was needed and we were not told Lone Star could provide the service it even after I spoke 2 times to service rep. until after we arrived for the scheduled appointment. The service manager only explanation was " I guess we should add it to the training" . So moral to the story is don't expect to buy a car and have it serviced at the same dealership.
Auto Purchase - Tony/Belinda
Greatest experience ever purchasing a vehicle from Mr Billy Vincent, great salesman, never pushy, very kind and informative about vehicles. Entire staff at facility helpful, and accommodating.
Purchase New Mustang GT - Dutch Mike
2 weeks ago I purchased a new Mustang GT from Sterling McCall. Overall the experience could not of bee any better. My salesman, Paul DIamanti came highly recomended. He was right! They did not have the exact car I wanted on the lot. Paul went above and beyond and drove all the way to Dickinson to get me the one that I wanted. When you put the level of exsperience and serivce Paul provided, along with a great price you rightfully gain a very happy customer!
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
Wonderful experience getting into a newer vehicle! - normascott1025
Words can not express my deep appreciation and deep gratitude for the people at Cook Ford for everything they did for me to get me into a vehicle!! A very special shout out to Liz, Ryan, Anthony and Bryan who treated me with dignity and respect! I came into the dealership with some serious challenges but they were able to work things out for me. I definitely will return to them in the future for purchasing vehicles! When you go, ask for Liz or Ryan, they will treat you right!
Made it easy! - Joe363672
Great sales experience. No haggling in prices or trade. They were fair from the start and made the process of buying a new truck (which I hate) go very smoothly. Sean Brelin was my sales guy and he was awesome. Highly recommend Gullo Ford in Conroeand Sean.
Buyer Beware! - timotr
Get an independent pre buy inspection before buying anything here. Was told the vehicle was fully serviced and ready to go, they bragged on their tech. But I didn't make it 200 miles before the Check Engine and Service Now lights came on. Stopped at the brand dealer and was told the required repair was over $800! Get a great deal or a bumper to bumper warranty thrown in!
The best Dealership in Georgia - Victory220
This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respect. The customer service rep was honest and very concerned about my needs.
Great buying experience - Yaya
First time buying a car here but had an awesome experience. Everyone was really nice and willing to help. We had a great salesman named Armando. Definitely reccomend.
READ REVIEWS BEFORE COMMITTING WORK OR BUYING ANYTHNG - Unhappy customer
Learned very costly lesson from not reading the current reviews about a dealership turned out I read the AC Collins reviews instead of mac haik reviews bad mistake!! READ THE REVIEWS PEOPLE it's the only way to know who you want to buy or work on your vehicle... I don't like giving a bad reviews but if anybody ever deserved it its MAC HAIK FORD PASADENA TX the body shop is hands down the most inexperienced in Harris county Macco does better job. After 4 trips back and fourt for paint repairs and redos they managed to really deprecate and destroy a brand new truck not to mention the customer service about keeping you informed forget about it it's not gonna happen they too busy to call and keep you informed. I'll post pictures from the beginning to recent time (when I get a little time) and let you make your decision before you choose a body shop. Advice is always free and my advice is take to a professional and save yourself multiple trips and more damage. Check back for pics soon... Good luck , Exhausted customer
What a jokee - HoustonBuckeye
These people are criminals. they will rip you off, lie to you and not honor their word. Beware, stay away. If you are looking for a dealer who will respect you as much as you do them, look elsewhere. I will never step foot in this place again.
Dealers like this give Ford a terrible name. - Sraschke
I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new air filter, fresh oil change and a tank of gas. Getting the truck home that day i noticed the air filter was almost black (Should be white, in case you didn't know that), the oil was burnt and I was given half a tank of gas. At the time I didn't know about these advertised perks, so I didn't complain, but the oil did upset me, I took it back and asked for the oil change that should have happened, They assured me, despite what the oil looked like (Cause only They know about cars, no one else) that it had been changed. Long story short, someone reset the oil meter to read new, and the old oil was left in there, TWICE. Third party oil change.
Next, I find oil leaking on my brand new drive way, from my new truck, I crawl under and locate the leak and return to the dealer.I was told i would not be getting a rental or loaner despite it being advertised one would be provided with a certified pre-owned vehicle because "I was bringing the truck back too soon" I eventually got a loaner after a lot of yelling and a spike in my blood pressure. What followed was THREE separate trips to the dealer to get the same leak fixed. They kept returning the vehicle to me, insisting there wasn't a leak. Third times a charm and suddenly I had an oil leak and they needed to repair it. (Gasp!)
Several months later, my passenger window wouldn't work. Took two trips to the dealer because they "couldn't find the fault so they couldn't repair it". Second trip it was repaired, after again, I got frustrated and told them it was a ridiculous excuse to give. Window motor was replaced on the second trip and to everyone's surprise the window magically began to work again!
So here we are, almost a year later from that time and my truck is experiencing what sounds like metal pipes rolling around in the bed when you go over bumps, back into an uneven surface or basically vertically move the truck at all. Auto Nation Ford Katy had my truck for 16 days, in this time I spoke with and test drove the truck with Tom McGee, who heard this sound and acknowledged it. John at the collision center who heard this also and informed me that I had chassis damage somewhere and that it was difficult to locate and that's why it was taking so long. I was assured all the proper tests and work was being done, from torquing down bolts and greasing random spots, to... torquing down the same bolts from before and re-greasing the same spots again! just in case, the first time it didn't fix the problem cheaply enough, maybe the second time it would. Last night (11/21/16) i got a call from Tom McGee demanding that i come pick up my truck and return the loaner or i would be charged, he said my truck was ready, they weren't going to do anything else and no repairs would be made. Contradicting what John over at the Collision Center told me just two days prior. Oddly enough, the service center couldn't speak for the Collision Center, and vice versa because they were "separate entities", but it appears in this case one can speak for the other. I asked who's decision this was and he said "Big Boss Hunter" I asked to have this "Big Boss Hunter" call and speak with me, because surely a man who is endowed with such a prestigious title from his peers and subjects would be an honorable man and discuss our issues like gentlemen, right? Well guess what folks? No reply. Apparently Kin...err, Big Boss Man Hunter was too busy tending to his paying customers to deal with warranty people. After all, the scams already been run on me, no reason to continue wasting time, and time is money.I agreed to pick the truck up with a statement in writing saying they indeed heard a noise and felt abnormal vibrations coming from the truck, but despite this, Auto Nation Ford Katy would not be performing any repairs as per the warranty that I (clearly overpaid) for.I was speaking to Abigail Martinez, another "manager" at Auto Nation Ford Katy who has the word "Customer Service" in her job title, yet reflects non of this as she blindly insisted she knows nothing about my case or issues, however she has the upmost respect and faith in their technicians and if they say there isn't any abnormalities, there just isn't. Come get your truck. i requested again a statement saying that abnormalities were heard and acknowledged and wouldn't not be repaired. She laughed and said no one would give that, no one will take liability. Your truck is ready, come get it.
Then, my wife finally spoke with "Big Boss Man P.Hunter" who was extremely rude and condescending, he said "the truck was never experiencing any issues or noises. there was no repairs to make. I want my loaner back come get your truck." My wife asked him if Ford would honor a third part opinion and his reply was "I don't know I don't work for Ford" Like a broken record he kept saying to everything spoken "your truck is ready, I want my loaner back" Very professional attitude, right? I was beginning to think the title of "Big Boss Man" was no longer a sign of respect and loyalty and more of sign of tyranny subjection.
The dealership could not provide me with documents showing what diagnostics were done to the truck, nothing shows any work done aside from the recall for a master cylinder. however, after all this and everyone saying they heard my concerns and then suddenly, there was never any concerns, I have a statement from the technician saying an abnormality was indeed heard.
Bottom line, this dealership is fraudulent. They will smile and work for your money, but once its paid out they won't honor their own warranty or work if it means they will take a loss in fixing their own mistakes. This dealership is lead and managed by frauds and liars.
DO NOT DO BUSINESS WITH THEM. THIS DEALERSHIP GIVES FORD A BAD NAME.
Well, maybe not since P.Hunter, the "Big Boss Man" of Auto Nation Ford Katy, claims he doesn't even work for Ford,
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
Service Dept. - RK
Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call.
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