Straight forward - Knesek
My husband had been looking for a new truck for several years but he never found exactly what he wanted. One call to Ryan Ford, a quick call to Colten Martin and with in 10 minutes Colton called back with "Exactly" what my husband wanted and at a price that was the best offer of anyone. Thanks Ryan and Colten
Easiest car buying experience - tjd78z
Our family has grown to love and respect the car buying experience simply to the honesty, knowledge, and care of Darryl Hubbard. He has serviced both myself and my father with multiple purchases and we look forward to working with him at any opportunity of a new or used vehicle. Truly a diamond on the rough. Keep up the great work Darryl!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Buying Experience - Lore13
If anyone is interested in buying a new or pre-owned Ford. Come to this dealership. They will help you no matter what credit score you have. They have great deals on their cars. See Oillie he was great.
Repet customer - Corvette Kid
I have purchased several autos from Ron Carter. When you treat your customers right they will come back.
They have a large selection to choose from and it's nice to compare brands at the same facility
knowledgeable and helpful - li jun osterberger
happy experience. customer first reflect at all levels. best experience we ever had. buy American, made American. we are proud to recommend to our friends and family members.
Above and beyond - starjr
Sean did an amazing job. He went above and beyond to make sure that my deal was nice and complete. I purchased my vehicle several hundreds of miles away and can say that I have not had an easier deal here at home and this was the 19th personal purchase. He made the process easy and worriless. Definitely would do business with again. Thanks again.
Excellent service and a fair deal. - F150owner
I've been a McRee customer for 17 years and that loyalty was rewarded with quality service, a fair deal on my trade (thanks Marshall Puckett!), and when we quickly needed to replace my daughter's car, Marshall came through again with a very good deal from the loaner fleet. A big selling point for me is the loaners for owners program! Keep up the great work. Thanks.
It was a good experience - Pipo
It was so far the best car buying experience I have ever had. Everyone was very professional and friendly. I would definitely come back to big star for my next car.
Pleased as punch - Root
On time, good service, pleasent people to work with. They took the time to explain what was wrong. Recomend free car wash fo service
Exceeding $ 100
Friendly environment - Brett
I ABSOLUTELY love my 2015 Ford Fusion. I enjoyed all the smiling faces and all the service I received while I was there I would recommend my friends and family to this establishment anytime.
James Baker the best! - Sammy123
It was pleasure to buy a car from Appel Ford and James Baker. I always hate thinking about buying a car because it takes all day and I just don't want to waste that much time on it especially with somebody that's not helpful. But I have to admit this was the best experience that I've had buying a car. The process moved along fast, I was treated with respect, and appreciated the honest answers. James Baker is head and shoulders above any other car sales person I've ever dealt with. I look forward to seeing if the service department will be as good as I am told. I bought the extended warranty so I'll be around. Martha Philipp
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Dealer cares for You - Big Red
2nd vehicle bought here. Fair & honest, great service of You. They Listen to what you want & get r dun. We wanted certain options and not others and they got it right.
New Truck Purchase - jrod
Finding Chastang Ford through a Google search as an excellent rated dealership and having never heard of the dealership caught my attention. Found the dealership and worked with Art Flores who found the truck I was looking for. Him and the staff at Chastang Ford were very cordial and helpful and was the convincing factor of my truck purchase.
Overall my with the sales, finance, and service departments - Ken123
My experience with the sales, finance, and service departments was excellent. Mike and Janna worked with me so I felt comfortable about purchasing my new ford truck.
Quick Service - CKL
This place was amazing! We found we had a flat as we were getting ready to leave hotel for home. We went to their fast service lane when they opened and they had us fixed and back on the road in no time. All of the staff was very friendly and caring. A place where they really know what customer service is all about!
Exelente Service - Maria Wunsche
Allen Brown and staff wore very helpful explain everything in detail providing exelente Service and I would recommend Allen Brown and your dealership to everyone
Purchased a F150 - Acrianza1
I walked into friendly knowing I bought a truck there before. I wasn't going to buy one I was just window shopping and found a used 2014 f150. Looked it up and down and through and met a salesman named Danny. Danny helped me out and I decided it was time to buy it. Two years ago I bought a truck at baytown ford and it took 7 hours to buy a vehicle because they were trying to charge me way to much for what I was buying. Not Danny, I was out with keys in two hours. Over at finance Sammy was awesome and helped me out with an extended warranty and gap that didn't break the bank. If yall want to get something used or brand new, check them out. Best ford dealer nearebate me.
Internet buying - upfront2
Nothing but great service from the time I made
the appointment to the time we drove off the
lot with our new vehicle. Fair, courteous ,
polite and professional. Nothing but thumbs up
for these people.
Purchase New Mustang GT - Dutch Mike
2 weeks ago I purchased a new Mustang GT from Sterling McCall. Overall the experience could not of bee any better. My salesman, Paul DIamanti came highly recomended. He was right! They did not have the exact car I wanted on the lot. Paul went above and beyond and drove all the way to Dickinson to get me the one that I wanted. When you put the level of exsperience and serivce Paul provided, along with a great price you rightfully gain a very happy customer!
A/C, rear rattle, airbag recall - Cindy V.
SO HAPPY with our experience and personnel at Bill Fick Ford's Service Dept. We took our Mustang to Gullo in Conroe. They got rid of the clicking sound the A/C was making but didn't fix the cause of why the A/C wasn't cooling as it should. Plus, when we asked about the rattle in the back, they said, "Oh, we forgot to look at that". $100 pd to them for basically nothing. Because the car was still under warranty we then went to Bill Fick. They FIXED the A/C, replacing the evaporator coil, replaced the rear sway bar links and bushings and of course fixed the airbag recall issue. THESE WERE MAJOR ITEMS GULLO FORD OVERLOOKED. I will gladly recommend Bill Fick Ford.
Wonderful experience getting into a newer vehicle! - normascott1025
Words can not express my deep appreciation and deep gratitude for the people at Cook Ford for everything they did for me to get me into a vehicle!! A very special shout out to Liz, Ryan, Anthony and Bryan who treated me with dignity and respect! I came into the dealership with some serious challenges but they were able to work things out for me. I definitely will return to them in the future for purchasing vehicles! When you go, ask for Liz or Ryan, they will treat you right!
Buyer Beware! - timotr
Get an independent pre buy inspection before buying anything here. Was told the vehicle was fully serviced and ready to go, they bragged on their tech. But I didn't make it 200 miles before the Check Engine and Service Now lights came on. Stopped at the brand dealer and was told the required repair was over $800! Get a great deal or a bumper to bumper warranty thrown in!
The best Dealership in Georgia - Victory220
This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respect. The customer service rep was honest and very concerned about my needs.
I DIDN'T DESERVE THIS - Jan
I purchased a 2008 Ford Edge LTD from Baytown Ford dealership. The vehicle was not inspected and I have not received my title or plates. I have received 4 paper dealer plates since I first purchased the car, but no help with the inspection or mechanical issues. I have called each month about the issue. I have had serious issues with the vehicle since I began the purchase process. I have had to take the vehicle in to a dealership here in Austin 4 times for major mechanical issues totaling more than $5000 dollars in damages. The vehicle is now in the shop again. The service department mechanics stated that the vehicle has more damage which totals more than $3000 and is not able to be driven for safety reasons.
When I spoke with Jim Lusson in pre-owned today between 5:19 pm and 5:30 pm, he initially answered the phone by saying, "I know who you are. You're the one that still hasn't got the car inspected." I asked him today (after several previous attempts over the past 6 months) why the car was not inspected before it was sold. He stated that the vehicle was not inspected because there was no inspector on duty the day the car was sold. Jim said that "The car must not have had issues that were that bad. You made it to Austin." I again explained all the issues that I have had with the vehicle and the cost of all the repairs since I purchased the vehicle. Jim stated that, "We just sell the cars, we do not worry about repairing them after they're sold." He told me that if I could get the car to Baytown Ford's lot that they would be happy to inspect the vehicle and make sure it passed (as is).
Automatic Transmission External Oil Leak
Transmission Fluid Leak
Oil Leaks at Rear of Engine at Left Side Half Shaft
Power Steering Leak
Power Steering Return Hose
Right Rear hub And Bearing
Both Front Calipers
Both Front Brake Hoses
Front Struts and Strut Plates
Front Stabilizer Links
Brake Fluid Leak
All Hoses Hard and Brittle
Easy In & Out - None2
Tommie Vaughn Ford has the best service department in Houston, Texas. We have a large fleet of vehicles and as a Fleet Manager I need fast and reliable service. I trust and recommend Tommie Vaughn Ford Service Department.
READ REVIEWS BEFORE COMMITTING WORK OR BUYING ANYTHNG - Unhappy customer
Learned very costly lesson from not reading the current reviews about a dealership turned out I read the AC Collins reviews instead of mac haik reviews bad mistake!! READ THE REVIEWS PEOPLE it's the only way to know who you want to buy or work on your vehicle... I don't like giving a bad reviews but if anybody ever deserved it its MAC HAIK FORD PASADENA TX the body shop is hands down the most inexperienced in Harris county Macco does better job. After 4 trips back and fourt for paint repairs and redos they managed to really deprecate and destroy a brand new truck not to mention the customer service about keeping you informed forget about it it's not gonna happen they too busy to call and keep you informed. I'll post pictures from the beginning to recent time (when I get a little time) and let you make your decision before you choose a body shop. Advice is always free and my advice is take to a professional and save yourself multiple trips and more damage. Check back for pics soon... Good luck , Exhausted customer
DO NOT USE IMAD AMARIR - Anonymous
DO NOT USE IMAD AMARIR AT THIS FACILITY. He is the "internet sales manager", not sure how he got that title. He is the worst person I have ever dealt with in customer service. He is one of the rudest people I have ever met. I would not wish for my worst enemy to have to deal with him.
passing the buck - carstruck44
Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!
Never again - Ckhris
Great service department, terrible sales staff. Ashame this dealer has to try to scam people like this. I will never goto this place for a new car again.