Spring Car Service Clinic - bigblue82
I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there 15 minutes prior. So, I show up before 12:45 and wait to be served at 1:00pm. That did not happen. My service agent did not approach me until near 2:00pm. I was finally done and out of there by 3:15. So, I miss 3 hours of work for a 1 hour service. Why take appointments if you are not going to honor them? The service center should have enough staff to cover the work that has been scheduled. This is not the first time that I have had issues with the service center wait times. This is one reason I no longer take my Volvo there for service. I may not take it there again for their service clinics in the future.
Great working with the team at Jaguar/LR Houston Central - TimT
Great experiance for my Internet purchase of used Mercedes. Particularly helpful were Yong in Sales and Terri in Finance. Vehicle was ready on my arrival and as advertised.
Don't ever go to this dealership - Hardwork1
We have bought 3 range rovers from this dealership. Sales side is good to work with. The service side is the absolute worst. We will not be buying or servicing another vehicle from them again. We were made to feel like it was our fault that there were recalls. Every one is extremely rude and has no idea how to treat a customer that has spent well over 300k