Nice Experience! - BALP
During this past Super Ball weekend, I traded in my 2005 LR3 with a Range Rover Sport. My family has driven Land Rovers before so I was already sold in the powerful engine, spacious and safe SUV's that Land Rover offers. The high light of my experience was Bojan, Very professional, knowledgeable and pleasant sales consultant.
The young lady who he assigned to help me in the finance department was also nice and caring trying to find me the right loan term. Very friendly staff! I had already been shopping around for a couple of weeks at different dealerships and I wasn't sure about driving all the way to South West Freeway LR dealership to continue to look for more options..... but I'm glad I did because it was WORTH IT!!!
Thanks again Bojan!
Service - Straeh
Great Customer Service! I will recommend my family and friends to visit! Michael is efficient and takes great care of my vehicles. The staff is always friendly!
Worst Service Department I have ever had to deal with - Sirtautas
On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started.
We have not had a single service visit that didn't take at least one follow up visit. A good example is the last one about 3 weeks ago. We took our Evoque in for an $800 service. Within 3 days the service engine light comes on. To get that fixed it has to be at the dealerships convenience. We are waiting on a call back from the service manager. But from previous experience he will never call back. Not the first time this has happened.
On a previous problem, I was even on a conference call with the Service Manager, Sale Manager, etc. They promised to look into the problem. I sent them the service records and never heard back. This bad experience goes on and on.
Do not by your Jag or Land Rover from this dealership.