Exactly what I wanted and asked for - Alex
I had a bad experience at Land Rover Central in Houston. So I went to Southwest, knowing they are the same company and I explained the service was poor. I spoke with Bojan Secerkadic - he was quick, efficient, friendly and most of all listened to all my needs - and delivered! I worked with Ana Diaz on the financing and she explained everything and answered all my questions. I was in and out quickly and efficiently, which is always nice when purchasing or leasing a vehicle. I would highly recommend Bojan and Ana to anyone looking for a great car buying experience. I'll be going back to them for sure.
Service - Straeh
Great Customer Service! I will recommend my family and friends to visit! Michael is efficient and takes great care of my vehicles. The staff is always friendly!
Worst Service Department I have ever had to deal with - Sirtautas
On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started.
We have not had a single service visit that didn't take at least one follow up visit. A good example is the last one about 3 weeks ago. We took our Evoque in for an $800 service. Within 3 days the service engine light comes on. To get that fixed it has to be at the dealerships convenience. We are waiting on a call back from the service manager. But from previous experience he will never call back. Not the first time this has happened.
On a previous problem, I was even on a conference call with the Service Manager, Sale Manager, etc. They promised to look into the problem. I sent them the service records and never heard back. This bad experience goes on and on.
Do not by your Jag or Land Rover from this dealership.