New Truck - gojoe
I purchased a new truck two years ago and Robert Martin was my salesman.Robert help me order that
truck so when it was time to get a new truck.I called on Robert (the best salesman I have ever work with) we order my new truck. Just wonderful buying experience thank you.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
New Car Purchase - VUS
Very friendly and helpful and no sales pressure. Pricing was on target with all my research using True Car, Edmunds and Kelly BB. Incentives from Lincoln very good. Listened to our wants and desires and did not try to pressure us to move up a trim or buy in stock and found the vehicle we wanted at another dealer.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Excellent body shop. - Gary B.
Their body shop is second to none! Great repair work, and the office employees treat you like family. No matter how busy, they always make time to address all your concerns, whether by phone, or in person. They work with the insurance companies, and rental agencies. Thank You!!!!!!! I would, and have, recommend them to friends and coworkers.
Professional, Knowledgeable And Easy To Deal With - Jewopaho
An exceptional buying experience, exactly what a high-end dealership should provide (although a bit less "formal" ... we like that). Marcus went through every detail of the MKZ with us (and there are plenty on this vehicle), answering all questions ... he really knows his stuff. There was no pressure to buy, although Ruben had to step in to finalize the deal. Both gentlemen were pleasant and easy to work with. Again, no high-heat sales tactics. We got exactly what our trade-in was worth, a great price on our new ride, and drove away happy in our '17 MKZ.
I returned about four months later with a minor issue, which Arthur resolved expeditiously. West Point is a first-class operation in every respect.
Awesome dealership great experience - don diamond
I bought a new F150 from them and had a great experience. love my new truck, I even got a bed liner and cover with running boards. and I brought my son back and he bought a new fusion. highly recommend the store.
Sold us a vehicle with 4 bent rims - Tracy15
I purchased a 2015 MKZ Black Label on 6/22/17. Just had it serviced for low tire pressure and a loud humming noise at 40mph, 55mph and at 63mph. The Lincoln dealer in town discovered all 4 rims are bent, there are knots in my tires, the tires are worn and not in alignment. They stated it's unsafe to drive and demanded I leave the vehicle there. Bayway Lincoln sold me the vehicle this way by slapping brand new tires on bent rims thinking I wouldn't find out. Each rim cost $1,800.00 to replace. In the time I've driven my car, there is NO WAY I could've done this. This is a pre-existing condition. We've spoken to Barbie Watkins at Bayway and all she did was point fingers and blamed it on us saying she trusts her service department and we must have done something to the car. Instead of doing a thorough investigation FIRST and offering a solution, we were made the bad guys while Bayway isn't willing to stand on the Lincoln Promise that they have plastered on their website. They'd rather throw rocks and hide their hands instead. I sent a detailed email to the CEO & President, VP and other director and managers and still haven't received a response. I'm am preparing to meet with my attorney if they do not respond by Monday. This is a serious matter that can not go ignored. Driving this car like this is putting my life and my families lives in great danger.