The BEST service!!! - MrRCT24
So just a quick overview, I'm in the market on buying an SUV. I just had my new born and my wife and I have been sharing a car for the past year. Safety was big in my mind and the top two SUV that came in my mind was the Honda Pilot or the MDX. After all the countless and lengthy research, I was set to get the MDX; used or new. I first went to Acura of Las Vegas and as soon as the salesman approached me and my friends, I was already looked down as if I'm not capable of getting this car. I was asked so many questions that made me so uncomfortable that I just decided to just leave the dealership and away from the rudeness that the salesman was giving me. The only other Acura dealership in the valley was Findlay Acura, which by the way is not the nearest dealership from where I live. It was Friday night and I have nothing to lose, so I just decided to head there. As soon as we got in, Juan presented himself as a true salesman who does not judge you or look you down (since an MDX is not a cheap car). He was very knowledgeable about the car's blows and whistle that everything I read during my research of the car, was answered with no ease. After test driving the car, Alex who is the Sales Manager was just as friendly, helped me decided whether to buy or lease the new car. After 2 hours, I walked out at the dealership with a brand new MDX Tech Package. Just to be honest, I wasn't expecting to get out of there with this beautiful car, but with the help of Juan and Alex, anything was possible. THANKS GUYS!!!!
They badly mishandled the recent Takata airbag recall. - Railroad Lawyer
Service manager is a jerk who should not be tollerated by Acura corporate. I can only hope that the owners do not share in his attitude. I found out that my 2013 TL was on the recall list due to the defective Takata dirver's side air bag. I called the service desk at Acura of Las Vegas and asked one of the folks who work in that section when i could bring my car in and pick up a loaner until the problem was fixed. He said that he would check into it and call me back the next day. When I didn't hear from him, I called and asked for the service manager. When the service manager and I spoke he said that the problem wasn't his, that it was between corporate and me and that if I wanted a loaner, he only had one so I would have to rent a car, pay for it myself and then get monthly reimbursements. I pointed out that he was Acura's representative and that it was his responsibility to make any necessary arrangements with corporate on my behalf and that corporate would reimburse him for all costs that his dealership incurred. He mocked my concern and again said that the problem was not his, it was between corporate and me. At lease I obtained the corporate customer service number from him. i spoke to corporate, they called him and got the same response so they connected me to Findlay Acura who solved my problem immediately. The very next day I was in a loaner from them and my only expense will be for gas, as it should be. I was in managent all of my life and have fired over 35 people. It this idiot worked for me, he would have been fired five minutes before he was hired!! From now on all of my business will be with Findlay Acura.