Helpful staff - RAM2017
My wife and I just purchased a 2017 RAM2500. The Towbin Dodge team spent over 6 hrs educating us on certain features and options that are very difficult to understand just reading online reviews. In the end we left very satisfied with our purchase at a fair price.
Service - Tammo
Had an issue originally with appointment but was contacted and they went above and beyond to make things right very satisfied thank you J.R
Dealer Services - Jimi P.
always an easy in an out for a service, less than an hour every time, the car wash is a plus as well, Ive never encountered and issues from the purchase and on. in the few visits between various service writers everybody was very nice and professional
New Jeep. - Michelle E Pritchett
Deshune was patient and understanding of our VW ordeal. He went above and beyond to get us our Jeep. Thank you! Would recommend this dealership.
Avoid This Dealership - LVCapo
Stay as far away from these people as you can. I've never in my life seen more incompetent or dishonest people.....in Vegas that says a lot. Bought a 2016 Cherokee and within a week there was smoke coming from under the hood and a bad burning oil smell. Took four trips to the dealership before some actually decided to look...the transfer case was bad. At the same time there were several areas of interior trim that were failing. They had my Jeep altogether a month, which qualified it as a lemon, except their computer said that it was only there 26 days (after they had told me 29 prior to the last appoint). After the fifth attempt at fixing the interior, the molding didn't match the material and didn't fit correctly, there was headliner that was fraying in multiple places, and the installer actually broke the headliner (large crack) and tried to hide it.The service manager (Jack) told me that they could replace the headliner 10 times, and there would always be a problem because they couldn't do the same job as the factory. He then lied to Jeep Corporate and told them the work was as good as new, looked like a new Jeep, and that I was satisfied......but wait, this story gets worse After this experience I immediately traded the Jeep in for a Subaru. I received my payoff letter from the financier and took it to the Desert 215 Super Store to get a refund on the extended warranty I had purchased. A month later and nothing. I checked with the warranty company and the warranty was still active. I called the dealership and was told that they had used the wrong form, and they'd have to resubmit it. This week (six weeks after applying for the refund) I got a call from the dealership saying that my warranty would not be refunded because the payoff letter said "I MAY be entitled to a refund"....they said unless the letter said "I should be entitled to a refund", then they would refuse to cancel the extended warranty on a vehicle I no longer own....to me this is blatant stealing. As it stands the financier said this was insane, but that the payoff letters are computer generated and they cant alter them. So the people at Desert 215 Super Store just stole $2000 from my family and I. These people have lied to and screwed me over at every turn. They also don't take or return phone calls when they know someone is angry, and lie about their names and titles over the phone. Please learn from my mistake and avoid this dealership at all costs. Also, I'm a lifelong Jeep enthusiast, Ive owned several. The Jeep brand has been completely ruined. All you have to do is look at the 2017 Consumer Reports Car Guide, where they couldn't recommend a single Chrysler/Jeep vehicle....and the Cherokee (55/100) was the lowest rated SUV...dead last.
Edit: People.....don't buy into these fake/spam 5 Star "Aaron Smith is the greatest!!!" reviews (43 Five Star Reviews this week, hes obviously the greatest salesman ever!). These xxxxxxxx are angry with several 1-2 star reviews and are spamming Google and other review sites with this crap. Make sure you first filter the lowest ratings (which all seem legit), then go to Yelp and Dealer Rater......you'll look at this dealership much differently.
worse service ever - pahrumpian
The service department is the worst I've ever seen or heard about the co-owners grandson is head of service department and is arrogant and argumentative I've had property stolen from my vehicle degreaser used on the front of my vehicle when washed and when I said something about not putting it on my vehicle I was told that he the service manager the grandson had been doing it since he was 12years old that doesn't make it right